The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

[Resolved] Travel Smart VIP Vacation Club / They lied

1 1 Sea Horse Lane, Lucaya, Freeport BahamaFreeport Bahamas, United States Review updated:
Contact information:
Phone: 1=242-350-3231

For those who are planing to visit the Bahama, please be aware of those people which works for vacation club such as Travel Smart VIP Vacation Club in Freeport Bahama. They will invite you to come and see what they have to offer you, so you can fall into their trap of purchasing a vacation package, they will try to explain in detail what they have for you. But if you fall into it, the chances are that no one will call you or help you to arrange the vacation that you want.. Also please don't let them hook you on this trap, especially if thy bring into the picture their manager by the name of Mr. Andrew Styles the so called member services manager, this guy is very rude to people who already bought into these packages, and he or his staff will not help out in anyway what so ever, they lied from the minute you signed that contract. We have send them so many emails, and faxes that we had to have our attorney involved. PLEASE PEOPLE BE CAREFUL WHEN VACATIONING FREEPORT BAHAMAS.

  • Resolution statement

    TravelSmart VIP Vacations customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.

Ra
Aug 8, 2015
Sort by: UpDate | Rating

Comments

  • Iv
      22nd of Sep, 2015
    0 Votes

    Hi, I have the same experience. I tried to reach somebody responsible for a month. NO relevant answers only nonsense they will fulfill all my dreams... Do you know any link to anybody responsible for cancelation of the agreement? thank you Ivan, Norway

    • The user did not respond to the messages. The review should not be taken into consideration.

  • Sa
      3rd of Jan, 2016
    0 Votes

    We are both seniors from canada and we too fell into their trap. We spent 10, 000 dollars on this membership and are trying to cancel but no one seems to respond to our numerous emails. We were at the Memories of Grand Bahamas and were taken in by their lies. Nothing is true. We can book on line for less - found this out once we came home. Please if anyone who knows how to get our money back please post it as we cannot afford a lawyer. Thanks

    • The user did not respond to the messages. The review should not be taken into consideration.

  • El
      4th of Jan, 2016
    0 Votes

    CONTACT TO YOUR BANK IMMIDIATELY AND OPEN THE DISPUTE.Send to travel smart email with cancelation of contract and with note, that you do not authorize any future payments.Do the claim of fraud to government security commissions of Canada, go to public at cbc news.
    Do not wait, act immidiately

    • The user did not respond to the messages. The review should not be taken into consideration.

  • Ro
      19th of Feb, 2016
    0 Votes

    Am from Canada and am trying to get in contact with people who have been scammed by Travel Smart to gather their information. My hopes are to see if a lawyer can be found that would be willing to do a class action lawsuit against Travel Smart/Sun Wing/Signature Vacations/RCI.
    Contact is silverliningparty@gmail.com.

    • The user did not respond to the messages. The review should not be taken into consideration.

  • Ce
      13th of Mar, 2016
    +2 Votes

    hi . any news about what happened with them. were you able to you cancel your membership . had the same probleme with them end up cost me more for vacation . can't believed sunwing is in this. i keep sending email to them with no answer. they are getting very bad reputation. won't travel with sunwing anymore.

    • The user did not respond to the messages. The review should not be taken into consideration.

  • Mo
      2nd of Apr, 2016
    +1 Votes

    Any news? Were you able to cancel your membership? ?? We need help!!!

    • The user did not respond to the messages. The review should not be taken into consideration.

  • Cj
      19th of Apr, 2016
    0 Votes

    I have had the same experience but this large company are getting away with misspelling! I paid £2000 and I have used none of there services they have now cancelled my membership with no refund for challenging their charges. I propose we come together and mount a legal challenge. Who's in? There is strength in numbers.

    • The user did not respond to the messages. The review should not be taken into consideration.

  • Dl
      4th of Aug, 2017
    0 Votes

    @CJ Action Now I'm in. I am in the same situation. We are many with the same problem, lets be together.

  • Mo
      24th of Aug, 2017
    +1 Votes

    @CJ Action Now I am in, we have been members for 3 years, with some challenges, but now it is even worse, as we have been unable to make any bookings, with all the money we put in

  • Dl
      24th of Aug, 2017
    0 Votes

    @Monia Jouini Bierman I'm traying to contact some atorneys if we can be many again them maybe we will have a chance to win.

  • Cj
      19th of Apr, 2016
    0 Votes

    Hi guys, I just found this site and posted but I don't know what happen to my post. So to reiterate same happen to me scammed out of £2000 in Jamica by Travel Smart, they have now cancelled my membership.

    I'm from the UK (london) anyone putting together a lawsuit I would like to be involved. Travel Smart VIP are discussing - contact me sherieejoseph@googlemail.com - also, everyone tweet and Facebook Travel smart VIP boombared all there social media with posts about them scamming unknowing customers

    • The user did not respond to the messages. The review should not be taken into consideration.

  • Jl
      21st of Apr, 2016
    -1 Votes

    I'm hoping I dodged a bullet by finding this page. I just signed up for TravelSmart on 4/19 and due to my mother feeling sick yesterday, I stayed in and researched this company. Nothing I found was positive and that scares me. I signed up for the RCI credit card for the down payment and promptly cancelled the card before any charges were made to the account. I am wondering, though, how those above were notified of cancellation for nonpayment. I would like to send letters to any and all addresses registered. The only address listed on my contract is in Mexico which scares me as to the legitimacy of sending mail there as we were told Sunwing is a Canadian company. However, if this is the only address I have, I will send a certified letter to that address (not even sure that's possible in Mexico). Thanks in advance for any assistance given.

    • The user did not respond to the messages. The review should not be taken into consideration.

  • Du
      16th of May, 2016
    -3 Votes

    I am from Ontario Canada. We fell for this at Chic in Punta Cana in February of 2014. We have paid over $10, 000 and are desperate to get out of this contract. We still have $25, 000 left to pay and it keeps coming off my credit card. has anyone just cancelled their credit cards? What can we do? Let's band together and go public with this scam!

    • The user did not respond to the messages. The review should not be taken into consideration.

  • Ze
      1st of Jun, 2016
    0 Votes

    Just came back from a cruise to the Bahamas yesterday. Man approached about a great offer and if listen to the "90 minute" presentation they would pay for our taxi to the resort and back and we would be able to enjoy all of the resort amenities for the rest of the day. The 90-minute presentation turned into over 4 hours. Which wasted most of my only island day. Asked questions about their airfare which is sun wing (never heard of them) because in their pitch they said because they own everything they cut out the "middle man". Could not answer and would not answer where sun wing flys out of. (After Google research, they primary fly out of Canada.) We then continue to tell the sale lady that we are no longer interested because it sounded good, but wanted to do more research before we committed to buying anything. manager personality completely changed towards us... No longer friendly and the manager actually walked away and completely ignored us. Even the sales lady would not look us in the eye as if we had just taken food from her mouth.

    • The user did not respond to the messages. The review should not be taken into consideration.

  • Jo
      8th of Jun, 2016
    -1 Votes

    We just got back from our vacation to Grand memories with my husband and 2 kids. We fell for the pressure and signed up on our last day of our vacation. After reading these reviews, I sent an email to cancel. I am within the 7 day cancelation period. I also blocked my credit card to prevent anymore payments. They already took my down payment. Is there anything I should do to expedite my refund? Any help would be greatly appreciated.

    • The user did not respond to the messages. The review should not be taken into consideration.

  • Mi
      21st of Dec, 2016
    0 Votes

    @Jojofrande Advise your credit card immideately. We did receive some partial refund and later VISA said they 'lost' the case and we lost around 500 canadiam dollars together with the fee that was not reimbursed as per Travel Smart contract. We wrote emails to Sunwings, Travel smart, but they said everything was done correctly. They are working together and they scammed us. I am not using any more Sunwings services. Hope you have a better luck!

  • Em
      12th of Jun, 2016
    -2 Votes

    hi me and my partner got scammed by this shameful company in january.we fell for it all it sounds like a very good deal wen there plying you with drinks, we spent £15000 gbp on our membership. wen we got back to our room i researched what we had just bought on the internet to find everything i read was bad and we had been scammed.
    the next day i went to the office that had sold me this rubbish, and demanded that i want to cancel. they tried to fool me at this time telling me what i had read was wrong and assured me it was all legit. I went back to our room and rang there office in mexico and said i would like to book, then found out all the extra charges and fees they charge, it adds up to more than we paid for the holiday we was on.
    so now we was determined to get our money back, me and my partner went to the office and threatened to tell everyone what they was really being sold, they threatened us with the police saying we was in there country, so they hushed us in a side room where the manager was being really vile and aggressive to my partner screaming in our faces, after several arguments and i mean arguments the staff were very aggressive and offensive,
    thay agreed to give us a refund.
    but they would keep 15% or we could transfer it to a smaller membership so we don't loose out ha.so we agreed and put our cancellation in writing
    which they said was faxed off, after several days on edge waiting for the refund it was finally refunded.
    THIS IS A TOTAL SCAM PLEASE DON'T FALL FOR IT.

    • The user did not respond to the messages. The review should not be taken into consideration.

  • We
      20th of Jun, 2016
    0 Votes

    This is a very interesting read, I am in the middle of a debate with Travel Smart with regards to a membership that we signed up for last October, everything was fine until March this year when they claimed that our debit payment had been declined from our bank - since then it has been a shambles. They have hit us with late fees, annual club fees demanding payment. I should point out there has always been funds available for payment - I have lost all faith in trying to rectify this situation being back and forth with emails - that are barely English from the Travel Smart end. I want to be refunded for all charges and any money that we have paid in. Its a joke, we haven't even tried to book anything yet - could you imagine how that would play out! I am not sure what can be done from here on in other than plaster it all over social media, write to the director of Travel Smart (if there is one) and push it out over a very active Trip Advisor account. Any suggestions welcome!

    • The user did not respond to the messages. The review should not be taken into consideration.

  • Jc
      7th of Jul, 2016
    0 Votes

    Before I became a member I was told that I had the flexibility of making reservations. Not True!! I called to make a reservation and they said the week was available. The next day I received an email stating that the week was not available. They continued to tell me that I have to book 6 months in advanced. I got the membership, primarily because of the flexibility. This was not apart of my contract agreement!! There is no flexibility. The customer service representatives are rude and do not want to listen and pretty much tell you that you are lying and that it was not apart of your agreement. One representative went as far as to tell me that I will not get my money back after I asked to cancel my membership. I continued to ask for a number to cancel services and he said there is no number!! VIP Travel Smart are so rude!!! They LIE!!!

    • The user did not respond to the messages. The review should not be taken into consideration.

  • Mr
      21st of Jan, 2017
    0 Votes

    I purchased a TravelSmart Membership in December of 2015. I have not used any of our weeks yet, so I do not have any positive or negative experiences to share with regards to using our membership. However, I have experienced problems with their annual membership fee. The fee is due by the end of January. Since we purchased our membership in December, we were never notified that the annual payment was due in January 2016. It wasn't until I received notice in November 2016, that our 2017 annual fee was due by January 2017, that I noticed that our 2016 fees had not been paid (again - I was never notified about this fee after purchasing the membership or how to make payment). On top of this, there was a $120 late fee penalty. I called TravelSmart and explained the situation and asked them how I was supposed to know how to make payment since nothing was ever sent to me about the fee being due in January 2016 or where I could go to see my statement and make payment. Their response was that the contract stated there would be an annual fee (which it did) so I should have taken it upon myself to call them and ask when and how this payment should be made. I told them that after spending over 5 hours with the representative when purchasing our membership and trying to simply understand the complexities of the membership, the annual membership fee was not top of mind coming out of our meeting. After explaining the situation to TravelSmart they essentially blamed me for the problem and would not fully waive the late payment fee. I suspect this happens to many people who purchase a membership in the November-January timeframe, since TravelSmart only sends out notices about the annual fee in November, which is 11 months after the previous year's payment is due. On top of this, I never received any notice that my annual payment had not been paid and late fees were accruing every month. So buyer beware about the annual fees - especially if you purchase a membership in the November-January time period. You will have to call TravelSmart by January 31st to make your first annual fee payment.

  • Sc
      15th of Feb, 2017
    0 Votes

    STAY AWAY FROM TRAVEL SMART!!! My husband and I signed a contract after what seems like their usual MO. We were there for hours and the drinks keep coming. It wasn't until after the 5 day cancellation period did we start having problems. I called them to find out the information to make a payment and to make a reservation. I was told that arrangements could be made for me but not my husband, as we are leaving from two different countries. This has lead to over a month of stressful communication and broken promises. Now they won't refund our annual fee or our "buy in". Stating that customers don't get a refund. We signed the contact on December 31, 2016. Mysteriously, no correspondence between the company and I until I stated calling every other day then started to email. Please, please save yourself the trouble and get out NOW! Nothing is as they say, NO one will answer the phones and aren't willing to help. One representative told me that we all have our own jobs. Great! You have our money but can't make arrangements for my husband to travel and now won't return our money. Stay away!!

  • An
      6th of Jun, 2017
    0 Votes

    @S Clarke Did anybody receive a "Barclay RCI credit card" to assist with Down Payment?
    I am unable to get a hold of Travel Smart people except though emails and they only reply to mine asking me for new credit card number for my monthly dues. I refuse to continue to pay and want to cancel my membership and credit card which now has a balance of $1600 used by Travel Smart SCAM. please help

  • Dl
      25th of Mar, 2017
    +1 Votes

    While I understand the issue of not receiving a statement from TSVIP regardling the annual fee, I was lucky enough to log into my account and see the charge. I had to call them anyway, so I paid my fee and they waived my late charges. Fair enough. We purchased our membership last August, and I had 2nd thoughts the next day after reading some reviews. I thought much of what was said in the reviews, was mostly not understanding how the program works. I can see why - the sales team is good at what they do but I didn't feel I was lied to because I understood exactly what I was purchasing. So I went back the next day and renegotiated my contract, using a full payment promise within 30 days as my leverage. Now a couple of months later, I wanted to look at options for a 5 night getaway but was unable to access my RCI or OwnersLink accounts. I didn't want to start using my points until 2017. When I realized that it was going to take a little research and more than 1 phone call to resolve my issues, I went ahead and booked a resort under the Royalton brand via a popular travel website. I continued to pursue the issues, and once my home resort in Jamaica got involved, along with the TS manager at the resort I was going to, I was given a multi-level upgrade and received all of my club privileges. Fair enough (again). Now, I don't think I should have to jump through hoops in order to feel satisfied with my investment, but I am hopeful, moving forward, things will run smoothly. If this club is going to piggyback Sunwing and more importantly, Royalton and RCI, they will continue to strive towards customer service excellence. My advice to people who are considering this investment is to ask questions until you understand how it works and what you're getting ... and read what you're signing. Being worn down from hours of presentation is no excuse for not reading your entire contract! I just booked a vacation week without any issues. As a matter of fact, the reservation agent was very helpful, making suggestions and explaining options in great detail for me to consider. I really appreciated that and that is exactly the kind of service I'd like to receive every time I call. And people should know, if you want to buy into a travel club, perhaps start at the bottom and see if you and the club are the right fit - you can always buy more time and points.

  • Sl
      1st of Apr, 2017
    -1 Votes

    Travel Smart is a bad business deal in my opinion. I concur with the reviews above. They do have a way to Coerce individuals to buy the travel packages. We were smart enough to walk away and do research so never let anyone force you or trick you into selling you anything. Any business that cannot be researched is NOT a good deal. The SCAM part is that if you do purchase and cancel you will have to pay a fee that will not be refunded. Why is that? By the way, I impressed the sales rep so good and her bosses that they were agreeing with me that the deal had holes and they couldn't stop me. They first said we would lose the deal (I.e., promotion) if we left but I told them that doesn't make any sense. There is no policy that they can't honor the deal the next day. So, based on all of this, do not purchase until you are willing to deal with the realization of bad business with a scam attached. Don't drink either doing any business deal...not wise!

  • Er
      27th of Oct, 2017
    0 Votes

    So what happens if you just quit paying? I know you lose your initial investment, but you don't lose anymore.

Post your comment