TRANSPORT SERVICES / Never Picked up car/kept money
Paid $300 deposit to have my cars transported from Oregon to North Carolina. Took 2 days off work at $500/day waiting for truck. No comunication at all. I had sent an email the day before pick up to confirm as I was unable to reach the company by phone, never heard back.
By the time I heard back the cars had been loaded and sent off with my furniture on the United Van Lines truck (thank you to them for offering).
A driver from Montana called to say he would be there to pick up my cars Sat, Sun, or maybe Monday. The cars were gone and company notified.
I have sent repeated requests (email, USPS-certified and fax) for the return of my deposit and have heard not a word. I have 3 more days to wait until my credit card company takes action against them.
The reason I went with Transport Services (all the call hauling outfits--especially FL based, are quite sleezy) they promised that they had their own trucks and were not brokers. Their whole web page is noting but untruths. They want your money upfront and then they don't care what happens. The agent I spoke with, Nick whose phone number is above, interupted my phone call 6 times to give his mother directions and didn't even have the brains to put me on hold. Then some one else called and he carried on that conversation too.
The customer service is no better, even the manager just starts yelling trying to intimdate the caller, a total boob whom I had to tell to be quite and listen at least 10 times. He had a script that he had to get through about this reason and that reason.
I sugguest that anyone wanting to transport cars should find a friend who want to visit and have them drive your car and then fly them home. It is much cheaper and much more pleasant.
Judith H. Peck
45 Sandpiper Drive
Whispering Pines, NC [protected]