Transmission Citi / Payment, Car Repair and Contract
I, Darryl Fields am filing this complaint because of false information (advertisement) and bad services I have been receiving. I looked up this transmission company online at: (www.transmissionciti.com) to get a transmission price for my Volvo. On or about (2 Nov 10) called this Company at: [protected]) and got a Mrs. Joyce on the phone. Mrs. Joyce and I had conversation about fixing my car, promotions, discounts and credits. The prices she gave to me over the phone to repair and fix the box was less than $600.00, to repair and fix the transmission was less than $1, 500.00. Mrs. Joyce and I spoke of the cost to fix my car and the contract based on the conversation we had. She informed me to wirer the money to one of the Banks that was in the contract so that they can get started. I transferred and deposit $894.11 into Bank Of America Acct# [protected] on or about (3 Nov 10). I called Mrs. Joyce to verify if she received the faxed documents and money so the repairs can began. She did conferred receiving the documents and money. After a few days, I called Mrs. Joyce to see how things were going. She informed me that my car was being looked at. Mrs. Joyce called me back around (8 Nov 10) to informed me of the repairs and rebuilding on my transmission. After a few days, I called Mrs. Joyce to see how things were going. I got her answering machine and I left her a message to call me back. A few more days later, I called Mrs. Joyce again and got her answering machine. I left her a message again. I continue to call many more times and leaving massages on her answering machine. I still have not heard from Mrs. Joyce or the Company. On or about (2 Dec 10), I received a message from Mr. Chris about my car and transmission. I called Mr. Chris on or about (2 Dec 10) and I left him a message to call me back about my car. Mr. Chris called back to informed me about my car and that Mrs. Joyce is no longer with the Company. He informed me that he will be handling my repairs for my car. I asked Mr. Chris why no one from the Company has called me until now (2 Dec 10). He informed me that he just got the message after going through messages from Mrs. Joyce's. Mr. Chris informed me that the transmission shop (Speed Car Auto Repair; Mr. Tony) cannot repair my transmission. Mr. Chris said the transmission shop would have to put a new transmission in the car and it will cost extra for me. After this, Mr. Chris informed me of the repairs to my car and the new price of a new transmission over $3000.00. I informed Mr. Chris of the conversations Mrs. Joyce and I had in the past. I informed Mr. Chris of the cost different between his and Mrs. Joyce. I informed Mr. Chris that Mrs. Joyce said to me that if there is additional cost, the Company will pay for it and that I (Darryl Fields), will only pay $1, 297.32. Mr. Chris goes on to say Mrs. Joyce is no longer with the Company and that he will be taking over the work. He said he will go back through Mrs. Joyce tapes of our conversations and notes to see what was said. Mr. Chris said he will email me today (2 Dec 10) of the new contract and cost of a new transmission. At the same time, I asked Mr. Chris to attach his Boss and Manager number to the email that he was sending. I received the email from Mr. Chris, but no Manager or Boss number attached to in his email. I tried calling Mrs. Chris many of times on or about (2 and 3 Dec 10) and got his answering machine. I left him massages to call me. He has not replied. I emailed Mr. Chris around (4 Dec 10) to call me and he has not replied. I tried calling Mr. Chris around (8 Dec 10) and got his answering machine again. I left him a massage to call me. He still has not replied or called. I emailed Mr. Chris again around (8 Dec 10) to call me and he still has not replied. I informed Mr. Chris of the cost different between his and Mrs. Joyce. So as of today, I have not heard from Mr. Chris, Mrs. Joyce or the Company. I have since transferred and deposit $894.11 and have not received my money back. I am asking for all of my money back so that I can get my car fixed. I do not have documents in hand at this moment. Please send me your email at: email@example.com and I can pro you documentation. You can contact me at: [protected] (CP) or email: firstname.lastname@example.org. Thanks for your support.