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1.0 17 Reviews

Transfast Complaints Summary

0 Resolved
17 Unresolved
Our verdict: Engaging with Transfast at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Transfast reviews & complaints 17

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V
4:05 am EDT

Transfast I was scammed by a transfast agent

Money was transferred to me here in Ghana and the agent told me to make charges in order to receive the money…He refused to answer my calls after making the charges…I’m only a student trying to make things work out for me in life please…I just want to receive my charges back please🥺…I’m now financially broke now because of the incidents

Desired outcome: I’d like my charges to be returned pls

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A
2:37 am EST

Transfast Money not received

Money not received yet i sent it 23 jan 2022 Saudia Arabia to Pakistan.My TF no.is [protected] Please solve my issue Transfast Team

Desired outcome: Please Transfer to my account

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7:30 am EDT

Transfast 33TF106383431

Haven't received my cash sent on 30/09/2021 to my bank account

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Is Transfast legit?

Our verdict: Complaints Board's thorough examination reveals Transfast as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Transfast stands out for its commitment to quality and security. Clients considering Transfast should delve into its customer service record to gauge compatibility with their expectations.

Transfast earns 91% level of Trustworthiness

Perfect Trust Endorsement: Transfast achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Transfast. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Transfast.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Transfast.com you are considering visiting, which is associated with Transfast, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Transfast website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Transfast has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 17 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Transfast. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
V
2:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Transfast Local agent deduct extra amount while receiving the cash

TF CODE : ID02014419
NAME : SS TRAVELS
Address : Bus stand road, Jayankondam, Ariyalur, Tamilnadu, India. PIN 621802.
ON 31.07.2021 I am try to get Trans fast cash withdrawal service in the above mentioned branch, but they are asking extra payment for for processing, it is above the invoice amount.
TFNO: 33TF017940306
Amount has to be received after transaction charges is actually 24862 INR but I received only 24612 INR. They deduct 250 INR as extra charges for every transaction. Kindly make a note of it and take action against it.
Thanking you.
Regards,
R.VINOTHRAJ.
+91 [protected]

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7:33 am EST
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Transfast Saudi se paisa india bank me transfer karaya gya tha abhi tak aaya nhi account me

India ka bank merge hone ki wajah se paisa old ifsc pa successful ho gya hai jisko new ifsc par send karna hai karib 1 month ho gya lekin abhi paisa nhi pahucha account me
Tf. Pin 33tf105332556
A/c [protected]
Old ifsc. Orbc0100805
New ifsc. Punb0080510
Please paise ko fir se account no wahi aur ifsc new par send kare.
Thank-you

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D
2:35 am EDT

Transfast Recovering investment

If you have money with this scam company, you should report on chargebackguaranteed, info they will help you to get all of your money back.
I invested over $100, 000 on their platform and when I tried to withdraw just $6, 000 from my account they refused. That was very suspicious and later they stopped responding my calls. I had to just report to chargebackguaranteed and get my money back from these thieves.

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M
11:04 pm EDT

Transfast money transfer

I transferred a sum of 12000 SAR from Saudia Arabia to India (Cash to Account) on 2nd September 2019. The amount has still not been credited into my Indian account.

I use this service every month but this time the amount is still not credited.

The TFPin is : 33TF610554058

Please help resolve this at the earliest.
My email id is [protected]@gmail.com
Mobile: [protected]

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Donald Ford
, US
Sep 03, 2019 11:57 pm EDT

I strongly recommend that you report to a recovery firm (www.primefinancerecovery.com) to help get your money back without any payment of upfronts. The customer service of Transfast always prove unresponsive even after several emails and long time. I used PFR to recover my hanging $21, 500USD few months ago, and havE decided not to use Transfast anymore.

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M
8:17 am EDT

Transfast changing of spelling of the name of my receiver

Please change the spelling of the name of my receiver which is jovenie Taday to Joevinie Taday Sender: Ed Michael Espanola Receiver: Joevinie Taday which i have sent last August 6, 2019 7am Philippine time . I need your immediate response on this matter please replied me back for it was already delayed for 2 days. SENDER: ED MICHAEL ESPANOLA [protected] RECIEVER: JOEVINIE TADAY RECIEVER NUMBER [protected] SENT AUGUST 6, 2019 REQUEST FOR THE CHANGE OF SPELLING OF JOVINIE TADAY TO JOEVINIE TADAY. Thank you I am waiting for your immediate response on this matter.

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3:17 pm EDT

Transfast can't send to recipient for cash out pick up

RECIPIENT & PAYOUT
Payout Method
Bank DepositCash Pick Up Bills Payment Cashcard Delivery
Recipients List
Add A Recipient
Pick up cash at any of our locations. You are not required to pre-select a location. View Locations
Selected account does not support PHP payouts. Please change the payout currency in step1
CONTINUE
STEP 3
PAYMENT
TRANSFER SUMMARY
Send Amount105.00 USD
Receive Amount5, 325.60 PHP
Delivery SpeedFASTRACK
Exchange Rate1.00 USD / 50.72 PHP
Estimated DeliveryApr 25, 2019
Transfer Fee4.99 USD
Total Payable109.99 USD
May-Belle profile
Kindly send the screenshot of the error please?

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D
1:10 pm EDT

Transfast general service issues

Transfast held up a transaction because of their Compliance Department flagged it for no reason. They called me while I was busy so I couldn't answer. I called back and their customer service had no clue and transferred me to compliance. This department is absolutely worthless. All they do is block at random transactions. And for the dumbness reasons. So I explained the transaction, though it is not any of their business. The agent said he will bring it to a supervisor and they will call me back, which they never did. Then I found a message they sent when I couldn't answer the first time. They wanted a copy of my identification. The problem is they already have it on file, the agent location took a photo of it when I did the transaction. Another transaction I did, the agent at a different location copied my ID. Really, how many times do they need the same information!

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S
11:53 pm EST

Transfast issue with remittance

I'm writing this to attract the attention of the Transfast Management regarding the Disastrous Experience I have during my last transaction (33TF795727317 • December 22, 2017).. This Transaction HAS NOT BEEN COMPLETED yet and it's been 10 days since this transaction was initiated.. I've contacted several times with several Customer Support representatives (Rhea, Emmelyn, Daydin - All of them are in CC) and none of them could follow up on this issue and provide any update.. Every time I contacted the Customer Support Team, I have been provided the same stereotype response that "We have released the money from our end" and to my utter surprise, there's NO FOLLOW UP with the Offshore Team in India or the third party middle-tier whoever is involved in between to ensure the money is successfully transferred. As a result, this Transaction (33TF795727317) is still NOT COMPLETED even after 10 days.. I have scheduled payments in India which have been severely impacted due to this lapse and I don't know whether I would ever be compensated by Trasnfast for the same.. I've been using Transfast for the past couple of years (starting November 2015), and I MUST ADMIT, due to the disastrous experience I had this time, I would require to look for some other reliable service providers (And trust me, there're several of them available in the market). I'll raise this issue to the consumer forum and would leave a stern negative review in all the forums possible so that I can inform all prospective consumers regarding the experience I had..

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J
3:27 am EDT

Transfast Trans-not-fast

I tried to reserve a room and got a call from their rep. I said that my profile name was from my hotel and that they want me to give them my first and last names. The rep told me that everything is ok and I can use her name.
So it's been 3 weeks since I paid my money, the hotel didn't get it and there's no opportunity to refund. I wish it was so easy to reach them via phone, but nobody picks it up. That's not funny.

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D
8:23 am EST

Transfast Identity theft due to data breach 2017

Before you decided to choose Transfast for transferring money internationally you should be aware of the possibility or your identity being accessed and stolen!
On January 28, 2017 a data breach of the Transfast client database occurred which resulted in a full scale identity theft. The result of the identity theft has led to many hours of work, and phone calls as I continue to tread though this nightmare. You should be aware that if this happens to you, you should not expect more than a simple apology from the Transfast team.
The web and database security that Transfast has in place obviously did not prevent this from happening.
A member of the security team at my home bank which is not associated with Transfast has confirmed that the fraudulent hacker has all of my personal information now which can be used or sold to other hackers which can potentially cause problems for me for the rest of my life.
I am now having to pay for a service to monitor all three credit bureaus (Transunion, Equifax, and Experidian) to help prevent the hacker(s) from doing more damage.
My request to speak with a manager at Transfast has gone ignored. The only person I have been able to speak with is Joann at [protected]. She has been apologetic and polite but obviously does not truly understand the havoc that a data breach of this kind can cause in one’s life. She has deactivated my Transfast but says that they will NOT delete the account altogether.
Update February 7 2017
Transfast has replied to my complaint which is below, under the dotted line.
THAT IS ABSOLUTELY FALSE. Their Account Security Team DID NOT CATCH ANYTHING. IT WAS ME THAT CALLED TRANSFAST as soon as I received an email that a new recipient was added and that a $1000 transaction has been scheduled. I do not believe Transfast has a separate “security team”. I have repeatedly asked Joann at Transfast to provide me with a manager contact and direct phone number to the manager. She will not do this! It took Transfast 2 days after I contacted them to recognize that a fraudulent recipient had been added as well as recognizing on Monday that the $1000 transaction had been scheduled. I had called them at least THREE times prior telling them about the data breach. For Joann to say that the perpetrator simply obtained my email address to get in my account is ridiculous. They also would have needed a password, etc. That is why I have maintained that a data breach has occurred due to their substandard security.
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Reply from TRANSFAST
Published 18 hours ago
Dennis,
We are very sorry to hear about this experience, we have a history of holding our customer’s information to the utmost importance. It seems as if someone was able to gain access to your email which is related to your Transfast account. We are happy to hear this fraudulent transaction was caught immediately by our Account Security Team. Your account has been deactivated so there will be no transactions permitted moving forward. If you would like to discuss this further, please contact us at [protected]@transfast.com
Thanks,
Your Transfast Team

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11:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Transfast Money transfer scam

TRANSFAST.COM is a perfect fraud. They kept my money for 14 days illegally by asking for salary slip and bank statements in the name of compliance and security. They think they have best smart security /compliance officers than FBI. Painful experience. I will NEVER EVER use this service anymore. These guys should be banned. Advertising as AWARD holder but from useless. Need to talk to a better attorney. I guess they are involved in some kind of money scams. complained to BBB already. will advice everyone to avoid this TRANSLOW - SCAM.

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12:37 am EST

Transfast Money Transfer

Please don't use Transfast. They will cancel your transaction without any valid reason. I had to send money to India on urgent basis the transaction was successful through their website and I got a email after one day that the transaction has been cancelled. The email did not mention the reason for cancellation.When I called Customer Care they were not also able to give me the reason why my transaction was cancelled. Also the other reviews posted on the web are very bad. Please be cautious and don't use their service.

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R
9:56 am EST

Transfast Don't use transfast

I recently made a transaction using TRANSFAST and I must say it has been my worst experience so far. I have tried almost all other websites to transfer money to India, but this time I used TRANSFAST. The transfer status is still says available after two weeks still my money is not credited into my account. I called the customer care numerous times they said it's with security department, days passed, nothing happened, saying it is in account review. I do not understand why do they need so much of time. Now, I don't know when will I actually get my money deposited in my bank account.

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10:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Transfast Fraud Remittance Service

DONT USE TRANSFAST

I started using transfast few months ago. I was so excited with the services they offer, I used to receive money in my Indian bank account in barely few hours. Lately I remitted money again and i dint receive money for days, With lot of follow-ups it took more than 5 days to transfer the money. The customer service is so poor, it takes hours to get hold of representatives and ask then when should I expect my money. Finally I got an answer that my funds have been put on hold, as the they had selected my account in some random fraud check or something. Having no option I had to agree and trust them, they assured me it won’t happen again.

Just a week after the above incident, I used the service again to transfer $1500. Again the money was not remitted to my Indian account for 5 days, stating the same reason of random account verification. Annoyed with the service I asked them to cancel the transaction and refund me my money. They had already withdrawn $1500 from my account on Feb-18. The representative told me it will take another 5 days for funds to revert back. I was totally frustrated with their random account verification thing and continued with getting my money back. I was supposed to get $1500 back in account in next 5days. With so much follow up with them and frustrating calls with their reps, I got my money back on March 20.
They just caught hold of my money for more than a month. They stated all fake reasons of fraud and account verification. This is the most disgusting service I have ever used. They just lure for initial few transactions and then will just keep hold of your money for as long as they wish. There is no credibility in their service. Please be aware of this before you make any transaction with TransFast. I have my bank statements as a proof of how fraud they are in dealing with customers.

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Chaudhry Asif
, US
Nov 07, 2022 3:35 pm EST

i send money and its not been recieved from two days

it is really disappointing

i have great problem because of your pathetic service

33tf106867149 is refernce number

please process it asap

i hope never to use this service again

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Donald Ford
, US
Sep 09, 2019 2:11 pm EDT

It's sickening to keep reading these negative reviews about transfers everywhere on the internet. I strongly recommend that you report at www.primefinancerecovery.com to recovery floating funds as I did few months ago and rather reduce using this service.

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Rhonnald
, US
Jul 08, 2019 9:24 am EDT

Hi Good day please Help me to track may mother remittance .. i have here a copy of receipt of my mother proof that she send a money but we cant claim it here in the phillipines due to no found result.

Anyone can help me just contact here with my number [protected].

we dont know how to coordinate this conncern

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upendra sah
, SA
Jun 16, 2019 11:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

TF NO. 33TF430227081 please check sir not receive money my account

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Arif Saeed
, US
Feb 26, 2019 1:51 am EST

I received 2 messages on my cell phone (#[protected]), advising me of the above 2 OTPs, which I had not requested. These messages have originated from phone number [protected].
I am not a member of Transfast and do not its services.
Please take appropriate security actions.
Arif Saeed
Toronto, Canada

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Kirtana Sanjay
, US
Oct 15, 2018 8:49 pm EDT

The money hasn't reached me and its over 5 days! Why do you have the word fast in your name;! It's the absolute slowest service I have experienced! Plus no customer service number! Never ever use this service again!

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SCAMVICTIM2016
, US
Dec 09, 2016 8:57 pm EST

SAME WORST EXPERIENCE. TRANSFAST IS HOLDING CUSTOMERS MONEY TEMPORARILY. YOU WILL END UP HAVING CANCELLED TRANSACTION WITH YOUR MONEY TAKEN FOR SEVERAL DAYS FROM YOUR ACCOUNT AND THEN WILL TAKE MORE DAYS TO REFUND BACK TO YOUR ACCOUNT. I WILL NO LONGER USE TRANSFAST IN THE FUTURE.

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Viswanathan Varadarajan
, US
Aug 16, 2016 10:03 am EDT

"THE WORST CUSTOMER EXPERIENCE A CUSTOMER SHOULD NEVER HAVE WITH THEIR MONEY"

On AUG/10, Due to my family Urgency, I initiated a FasTrack Transfer $1 = Rs. 66.22/- to my Indian Bank account on Aug/10 00:05 AM with Online Confirmation saying that it will be cleared at the Destination Bank within 24 hours.

On AUG/11 mid day, I didn't get the money on my Destination account. When I called Customer Care, they said my transaction was moved to Security queue for Review which would take a day or 2 and for this inconvenience, I SHOULD GET THE MAX CONVERSION RATE which $1 = Rs. 66.50/- as my transaction moved to Normal queue. For all these, I didn't get any email update or online status change. In TF Online site, it was still showing "It was already cleared/available on Aug/11 00:05 AM" :)

On AUG/15, I didn't have the transaction cleared, So when I called again for the status, Customer Care person said, it will be cleared tomorrow with Max conversion rate @ $1 = Rs. 66.50/- . Same Online status as it cleared on Aug/11 00:05 AM.

On AUG/16, I see transaction cleared on my Destination Bank with Conversion $1 = Rs. 66.22/- which is Fastrack rate. I went mad after all these delays/miserable experiences.
So, I called the Customer Care back, they apologized and said, they can't pay the difference amount as they already cleared the transaction at Destination!
They can only cover this conversion in next transaction only? Really? I explained her, I am not asking for any Compensation, I am asking the difference that has to be paid to me. I am not sure whether she was clear on that But generously offered "" $5 "" gift card as Compensation :), I really felt WTF...I told I have to get my money which was missed in Conversion not any of your Compensation thats equivalent to $12. She told She can process only max of $10 gift card :). I smiled and said, I don't need that $10 too. you guys leave the issue.

In 10 minutes, another Supervisor called and said, Sorry for the inconvenience, we calculated the difference, which $12 and we add $3! extra and make it $15 :):)
You guys don't need to give anything extra but at least take care of the Customer please.

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Chris123445321167890
, US
Jan 01, 2016 10:00 am EST

I recieved an overdue invoice for 2 different $700 charges VIA email. I've never even heard of transfast . I was told to disregard the email that it must have been sent in error. These people are taking advantage of the leeway provided by the government to perform security checks. Tieing up people's money for months at a time. Also what I call fishing, by mass mailing invoices out to thousands with the hopes of catching an account off guard and getting paid. Pls send email to New York BBB ASAP...

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samuncle2222
, US
Dec 16, 2015 6:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I will not use transfast again and will not recommend anybody using the same, I had to call few times to find out the status of my transaction, they were asking how often I send money? relationship of receiver? I understand the security part of it, however, I send money for my family and been sending most of the time, they should know their authentic customer, they do not have very professional customer representive either to handle the situation.so please don't trust what they say on their website, if you can wait few more additional days until their security verification process done use their service.

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