Transavia reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Transavia
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WORST COMPANY EVER
A couple of weeks ago me and my wife have been in our honeymoon in Europe (Starting in Amsterdam, through Italy, ending in Greece) and we booked a flight a couple of months before to a transavia flight from Amsterdam to Venice.
It was the first time I booked with Transavia as I knew a lot of flight companies in Europe and I thought they are one more regular company.
The problem occured when we arrived to the airport after having some delays in the transportation more then 1 hour before the flight time, doing checkin in the auto machines near the checkin desks.
After finishing it quickly we went to the checkin desks starting the checkin process and then the lady in the counter said it looked like we closed the boarding let me check, it took a lot of time to bring the person in charge which tried to call as well, said sorry let me check and disappeared with our checkin confirmation from the auto checkin machines, the lady said later sorry, you cannot go on this flight.
It was more then one hour before the flight, the checkin machines gave us to do the checkin, the manager gone with our paper evidence, we have been screwed in our honwymoon needed to take another flight paying more then 500 Euros to Swiss airlines (as they the only one had afternoon flight with seats) to get to Venice where we had hotel with surprise as it was also our yearly date.
Moreover, we went to the counter of Transavia and the women there was the most not caring ugly acting person in the world, said basically we dont give a damn on you, you lost your ticket, you will not get any money back, if you want tommorow a flight you can order and pay full price, basically she said f*** off.
THIS IS THE WORST CUSTOMER SERVICE EVER, BOTH THE SERVICE AND ATTITUDE WHICH MAKE ME NEVER GOING ANYWHERE NEAR THIS COMPANY AND RECOMMENDING ANYONE TO GO AWAY FROM THEM LIKE FIRE
The complaint has been investigated and resolved to the customer’s satisfaction.
Stay away
I had boarded the plane and we sat waiting at 07.55am to take off.
At 8.15 we were told by the flight deck that we were waiting for one passenger and that we should be taking off in “ just a few minutes”. This passenger was already 20 minutes late and surely should have been denied access.
At 8.25 the passenger finally arrived and having put her luggage in the overhead lockers entered the flight deck and took a seat. I was at this stage I was very annoyed because it appeared we had been waiting for a member of their staff – as she was sitting on the flight deck.
Because of this delay in waiting for this passenger we had missed out slot and we finally took off some 50 minutes late
When I asked the senior cabin crew member why we waited for one passenger, who appeared to be crew, I was told that the passenger we had been waiting for was in fact - wait for it
THE DAUGHTER OF THE CAPTAIN AND HE DECIDED TO HOLD THE PLANE UNTIL SHE ARRIVED.
Staggering arrogance of the man. Transavia then told me I was not entitled to any compensation because the law says no - rubbish - complete and utter drivel. Yet another example of poor service, screw the customer and then deny any duty of care or responsilbity !
Transavia - offer the worst booking service ever. Costs buckets money and time! AVOID. Such a bag experience - NEVER AGAIN!
April 24, 2014 hours to come all the way from Paris to Istanbul, we buy tickets for the 0650 aircraft. We arrived an hour before the airport. Contact: He said you're late and did not do our operations. The display shows "contour open, " he writes. We went to the Information. Ten people who had more than one person. They did not give us a satisfactory answer. We did not ask for a document. That day and the next day there was no Transavia flight. Our business was in a hurry. We came to Istanbul with Pegasus. It was our loss: 1) We paid 450 euro for the new ticket. 2) When we lost. 3) The food we paid for a drink. For these reasons: We want the payment of the sum of 778 euro to us. If you do not pay will be considered equivalent to torture and terrorism that apply to us. We do not understand why you are doing it. More than capacity you sell tickets? Or did you reduce weight by taking passengers? Therefore, you are banned from fuel savings?numéro de confirmation
Ahmet Ozmen
website/call centre scam?
Transavia is a Dutch low-cost carrier. As we are a group of people heading on a trip to Amsterdam we decided to book with Transavia as their prices seemed advantageous. In all honestly, their cheap flights become moderately priced after they've added on all of their fees and taxes. Even though we are a group we are booking our tickets separately. A few...
Read full review of Transavia and 7 commentsFlight delay
Flight 29th December Luton UK to Rotterdam, Holland - 07.55am
I had boarded the plane and we sat waiting at 07.55am to take off.
At 8.15 we were told by the flight deck that we were waiting for one passenger and that we should be taking off in “ just a few minutes”. This passenger was already 20 minutes late and surely should have been denied access.
At 8.25 the passenger finally arrived and having put her luggage in the overhead lockers entered the flight deck and took a seat. I was at this stage I was very annoyed because it appeared we had been waiting for a member of their staff – as she was sitting on the flight deck.
Because of this delay in waiting for this passenger we had missed out slot and we finally took off some 50 minutes late
When I asked the senior cabin crew member why we waited for one passenger, who appeared to be crew, I was told that the passenger we had been waiting for was in fact - wait for it
THE DAUGHTER OF THE CAPTAIN AND HE DECIDED TO HOLD THE PLANE UNTIL SHE ARRIVED.
Staggering arrogance of the man. Transavia then told me I was not entitled to any compensation because the law says no - rubbish - complete and utter drivel. Yet another example of poor service, screw the customer and then deny any duty of care or responsilbity
The complaint has been investigated and resolved to the customer’s satisfaction.
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