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Transatlantic Line UK / Ruined household effects

1 United Kingdom
Contact information:

It was my misfortune to select his company to handle my move from the UK to the UAE.

Their subcontractor arrived to pick up my household effects and left me to load 37 large items of furniture and boxes on to a lorry on my own - I had not been warned of this or I could have organised help.

On the way from my home to their depot, a computer, printer and monitor were 'lost'. The company deny receiving these even though a label showing 37 items had been changed to 34.

My goods arrived in Dubai and were unloaded on to the docks, I was not informed they had arrived and they were left out in the rain for two days (it does rain sometimes in the UAE).

My effects were then literally thrown in the back of an open truck and driven 50 miles to my new home.

I was left to unload the truck myself (again I had not been warned) only to find my bed was mouldy and soaked, inspite of being wrapped in plastic. Metal furniture was rusty, carboard boxes were in bits and clothing had been knawed by rodents and was full of their droppings.

I have photographs to show the state of the goods once they had arrived and sent these to Transatlantic Line UK.

The company deny any responsibility and have not apologised or given any compensation.

I provided a review on a trade site ( The company did not respond but put pressure on the site to remove my review of their services.


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