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Trans Relocation Packers " Movers / Terrible service

1 India Review updated:
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On my transfer from Kolkata to Bangalore, I searched for Packers and movers in the internet and hired "M/s Transrelocation Packers & Movers" to transport my household items and car from Kolkata to Bangalore on May 26th, 2008. Company promised to deliver everything within 6-7 days and asked for Rs. 41000/- for the entire deal. They were supposed to pack, transport, unpack and reassemble the entire stuff in good condition. For any damage they assured of giving proper compensation as the entire items were insured (they even charged 3% of the goods value as insurance charge). After taking Rs.32000/- in advance they claimed that the goods started moving to Bangalore on 26th night and it will reach Bangalore by 31st May.

Accordingly I moved to Bangalore, and started waiting for the truck to come, but after 31st, the proprietor of the firm (M/s Transrelocation Packers & Movers), Mr. Sharma, stopped receiving my calls or SMS, his Bangalore representative sometime (once in ten efforts) was receiving the phone and giving the standard reply, "your truck has reached bangalore and you will receive the material today". It continued till 5th June (till then we were staying in hotel and paying the bills), when evening around 5:00 PM, one truck came and unloaded my household stuffs at my doorstep (new house at Bangalore, where everyday I was coming and waiting for the truck). Four laborers were unloading the stuffs. When we asked them to unpack and reassemble those, they simply said they belong to a local transporter named "City Local Packers and Movers" and they have been told just to drop the stuffs at our doorstep and come, interestingly my car was not there in that lot. When I started opening the stuffs, I was shocked to see my Dining chair was completely broken, all four legs and door of the refrigerator were badly damaged, Mattress was soaking with dirt, center table glass was broken, many art pieces were completely damaged!

It was quite strange because we had not hired this transporter for the job, when I tried to contact Mr. Sharma, as usual he did not received my call and somebody else responded on his behalf just to tell me to contact his local representative.
When I called up the local representative, he responded like a gunda telling me to immediately pay Rs. 9000/- and take my car otherwise neither me nor my car will remain in one piece. When I told hime, that I'll take police help to thwart his goondiasm, he simply said he is highly politically connected and started naming various political leaders as his mentor. He even said, since I have threatened him, now he will not release my car at any cost.

After lots of request from a third party to the proprietor (Mr. Sharma), the car was finally released on June 9th in a very shabby condition and I had to spend almost Rs.4000/- for its repair. I just want to know, is there any agency in India to take care of these type of goonda elements who are harassing innocent people in the name of business.

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  • Na
      13th of Jun, 2008
    +2 Votes

    I fully agree with the comments of Mr. Kant. In fact I have also been cheated once by this Transrelocation Packers & Movers.
    Their modus operandi is very simple. There is a all India network of these frauds who pose as transporters and book material (especially household goods from the unsuspecting innocent customers) and hand it over to any transporter who is going to the city (where the customer is getting transferred) in part truck load. The entire stuff may be booked in two three trucks as per the availability of space) and is send to the destination. Nobody is liable for any damage or loss of items as the customer cannot fight with these goons. There is no insurance to the goods (they just cheat customers 3% of the total item cost in the name of insurance) and they never give any insurance papers to any customer.
    Government should immediately ban these goons and protect the innocent citigens from getting harrassed.

  • Nk
      27th of Jun, 2008
    +2 Votes

    Someone should approach to consumer forum to teach a suitable lesson to Transrelocations Movers & Packers who has cheated so many people. The problem with service class is that they just try to avoid any kind of lafda and these "cheats" (like transrelocations) take undue advantage of that. Another problem with our police system is that they are hand in gloves with these elements. But this is the high time one should stand up against these.

  • Ve
      7th of Jul, 2008
    +2 Votes

    Atleast file a complain in the consumer forum.
    Do not let these cheats go scot-free.

  • Ma
      4th of Aug, 2008
    +2 Votes

    Atleast for the benefit of others, do not let these cheats go freely. File a police case of approach consumer forum.

  • Na
      30th of Sep, 2008
    +2 Votes

    Unfortunately in our country, filing case in consumer forum is so complicated that these criminals always have a field days

  • Ne
      24th of Oct, 2009
    +2 Votes

    I agree with all of them.

    Transrelocation does a shabby job. I spoke to Sharma to move my stuff from Mumbai to Chennai. Everthing went on well at the packing end other than loading.

    Sharma engagement a third party to transport the stuff. My car was also moved by them.

    - When the stuff reached chennai, to my surprise the container contained half a truck load of other material that does not belong to me.

    - Further some of my items like my son's cycle were missing.

    - Almost all the glass items like photo frames were broken.

    - They dont have an office in Chennai but lied to me that they have one. A third party landed up for unpacking.

    - Now they suddenly changed the terms and said unpacking means, 'opening the cartons only'

    - An now the bigger problem. My car landed and i found that Malfunction Lamp of Optra was glowing, indicating that something is wrong. It took it to the dealer and found that the Speed Sensor has been tempered so that the vehicle's speedometer and odometer dont function. May be intention was to misuse the vehicle. When I called Sharma, he acted innocence.

    It costed me 10, 000 to replace the sensor.

    This company is a fraud and my sincere suggestion to all of you is to dont use Transrelocation!

  • Ed
      22nd of Jan, 2010
    +2 Votes

    I have faced quite a similar problem while sending my house hold belongings from Pune to Chennai. This fellow (Sharma - propritor of Transrelocations) as usual lied that he has an office in Chennai which is white lie, not only that they did not even ensured the material and after damaging half of the stuffs started showing his goondagiri. To his big misfortune, my younger brother who is an IPS officer posted in Chennai swung into action and Mr. Sharma fall in line.
    My sincere suggestion is ...never engage the services of Transreloaction Movers and Packers!

  • Gy
      24th of Sep, 2010
    +3 Votes

    Thanks all for sharing their experience. I had been given a quote by transrelocation, which I will never hire.

    All the people got cheated, dont be depressed. By sharing the review like this, one day they will be forced to shut down their Goondalism.

  • Ju
      26th of Apr, 2011
    +2 Votes

    Thank you friends. I was about to hire this transporter for my shifting from Kolkata to Delhi. However after reading these comments, I became careful and my subsequent discussions with Mr. Sharma proved my apprehension to be true. Thank you for saving me.

  • Mi
      13th of Apr, 2012
    +2 Votes

    This is a wonderful forum to protect the innocent customers from crooks like Transrelocation Packers & Movers.

  • Zu
      9th of May, 2012
    +1 Votes

    Any action has been taken so far against this fraud Transrelocation Packers & Movers or not?

  • Su
      13th of May, 2016
    0 Votes

    FRAUD!! FRAUD!! FRAUD!! Please please don't ever book any consignment with these Fraud thieves. These people are complete liars and don't even bother to respond to call or messages. They are even rude as if "unke baap ka maal hai" .

    GUYS BEWARE!!! This is a FRAUD company and never ever trust these ###ing people.

    This is sudeepta from bangalore. I shifted my household goods from mumbai to bangalore on 7th Jan, 2016 having consignment no 2655. Person in-charge was Mr. Mohan (Ph no - 9819043560)

    Total cost I paid was 15000 rupees including insurance for value 1 lakh. While booking consignment, everything was ok and Mr. Mohan made fake promises and the total activity was done unproffessionally.

    The goods were delivered with major damages. Fridge stand was partially broken and there was dent on fridge. Crockery sets were damaged and all spices were mixed and spilled. Also first of all the TCI main ### hole person having contact no - 9320404466 was not at all co-operative and he was not delivering the goods when needed. I have to fight with the person to deliver it. Also I paid for unpacking but when I called the person for unpacking, he refused saying that" aap ke paas bed ya major samaan nhi hai, to unpacking khud karna padega". I was like what the hell. My unpacking money got wasted.

    Also goods were delivered in damaged condition and I called the TCI executive, he was very rude and showed pathetic behaviour towards us and he refused to return insurance money. Even he didn't send anyone to see the condition of goods.

    Is this the way you should treat customers. Is this the proffessional way of running the business. Are you guys running the business or robbing customers of their money.

    Person incharge was mohan and his supervisor both were arrogant and rude and didn't help in solving the issue. This harassment went on for a week. Still no result and no money refund.

    Also I talk with operator on DB and he told he will lodge complaint against them. When I asked about complaint no, he refused saying its done internally. I was like WT[censored] Worst thing is, now I can't even message that person. I don't know why.

  • Ni
      8th of Mar, 2018
    0 Votes

    REAL TRANS Relocation Bangalore

    Very very bad service and a big fraud, I spoke to Mr. Sunil to shift 3 items from Bangalore to Delhi in January end 2018, he gave me a quote and never said anything about full advance payment, keeping that aside I paid him in advance, then he had promised to deliver the items within 8-10 days, after the items were picked up I moved to Delhi to relocate and set up my home after 10 days passed when I called he said that it has not even moved from Bangalore as for only 3 items he cannot send the vehicle whereas this also he never mentioned anytime during the whole time we spoke, after constant following up I received the items in march, secondly the way he speaks is as if he is doing you a favor and speaks very rudely and dosent respect any customer, talks like a roadside vendor.

    Government should immediately ban these goons and protect the innocent citizens from getting harassed. My advice never book from such stupid vendors.

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