None fulfillment of obligations
I simply can not get anyone to respond to my e-mails on a book I am publisihing with the company. The company says my book has already gone on sale, though they are obligated to provide me with a sizeable number of free books for my book launch - they have not and are not responding to e-mails. Where should I appeal. I needed to have those books so that I can launch my book before year 2009 ends
Paulinus
Fraudulent Sales Techniques
Trafford has great sales people and terrible ethics. Upon contracting with them for my book of 120 pages, I was quoted an author price of 6.53 and a retail price of 13.74. I have this in writing. My book came to 112 pages - 8 pages less than quoted - and they placed the author price at 10.49 and the retail price at 14.99. Originally they placed it at 15.99 - but I disputed it. For now - they are refusing to honor their original message. My books have not gone to print, thank goodness. So I am trying to cancel the contract. I simply can't trust them -even if they should decide to honor their words.
The complaint has been investigated and resolved to the customer’s satisfaction.
I appreciate all the people that posted their complaints & problems with this "self-publishing" company. They have an excellent marketing ploy, sounded too good so after checking for complaints & warnings I've decided to stay away from these people. Also noted they are doing business the same way under several different names.A good class action lawsuit possibly?
Thanks so much for the information
I've read this all too late. Two books published, change of company retaining title only - pretending to be Trafford so that they can 'milk' the database - they have reneged on the royalties I am owed claiming it's 'da udder cumpnees fault'! Yeh! right.
My recommendation to anyone contemplating self-publishing is DO NOT GO NEAR THIS LOT. They are untrustworthy, unreliable and undependable.
If anyone would like to see the last email they sent to me saying I should now contact the receiver for the previous owners having told me two months ago I would be paid my royalties (moyah!) just contact me at ardoci@thesoulmatecode.com
yes indeed you are right, we got the book self published many many mistakes, looking more money to correct the mistakes, this is indeed a rip off, don't use trafford they take your money and don't care if can can afford it or not, ashling morries in the company doesn't care why would she? she is propably singing the whole way to the bank, with peoples money. she is a fraud+the other works.
Company does not deliver service
Trafford was acquired by Author Solutions on April 2009. I signed a contract with Trafford December 2008 and paid for it. Since March they have my "PRINT READY" book with all the files for the cover and webpage. I have not received the pysical proof until today (July 6) and the communication is dead! They do not react to phone calls and messages. I can only advise: DO NOT USE TRAFFORD!!!
Read full review of Trafford Publishing and 43 commentsOverview of Trafford Publishing complaint handling
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Trafford Publishing contacts
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Trafford Publishing phone numbers+1 (888) 232-4444+1 (888) 232-4444Click up if you have successfully reached Trafford Publishing by calling +1 (888) 232-4444 phone number 0 0 users reported that they have successfully reached Trafford Publishing by calling +1 (888) 232-4444 phone number Click up if you have UNsuccessfully reached Trafford Publishing by calling +1 (888) 232-4444 phone number 0 0 users reported that they have UNsuccessfully reached Trafford Publishing by calling +1 (888) 232-4444 phone number
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Trafford Publishing emailscustomersupport@trafford.com100%Confidence score: 100%Supportsales@trafford.com92%Confidence score: 92%sales
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Trafford Publishing headquarters1663 Liberty Drive, Bloomington, Indiana, 47403, United States
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Trafford Publishing social media
Most discussed complaints
Alert: stay away forever n ever from trafford publishing/now author solutions.. This is travesty of publishing firm to say the least.. 4 (opinions to this review) My self published book 365 a book of poetry. Steve kritselis 4 (opinions to this review) Company does not deliver service 4 (opinions to this review) My self published book in 2003 2 (opinions to this review) On demand book 2 (opinions to this review)Recent comments about Trafford Publishing company
Alert: stay away forever n ever from trafford publishing/now author solutions.. This is travesty of publishing firm to say the least..Our Commitment
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Trafford Talked me out of spending 999$ into spending only $300 for a supposed sale of half price off of one of their packages the salesman on the phone claimed was containing similar equivalent features. Berfore submitting funds I requested an email containing all features included in the prospective package i received an email listing the services as well as additional services which were not actually included in my package MISLEADING FALSE ADVERTIZEMENT!
Unfortunately, 99.99% of the people who "self-publish" have NOTHING of marketable value to offer. "Vanity" publishers - crooks who charge you to print your book - prey on vulnerable people who are convinced they have something of value. The plain truth is if your work has any value, NOBODY will charge you to publish it. Instead, they'll get your signature on a contract that gives them publication rights, with any royalites paid to the author by the publisher. Thieves like Trafford will accept your credit card, spend two months making you glowing promises, and once the 60-day period for reversing the charges has passed, you'll never hear from them again. You need to file a complaint with the District Attorney's office in the county and state in which Trafford is located. Even then, good luck in getting any cooperation. Anyone who wants money to publish your book is a crook. PERIOD!
I think I read that book !