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Tradesmart Technologies

Tradesmart Technologies review: Terrible service! 47

Author of the review
3:25 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I purchased PFD (play for differences) trading software from Tradesmart Technologies 5 weeks ago. In that time I have been able download the software and complete one trade. Rob Anderson has repeatedly missed training sessions and I have yet to complete training. He will not answer e-mails or return calls. I have tried for hours to put trades on however they have grossly over stated the capability of the software and the ease of trading. Most of the trades cannot be used because the bookmakers don't accept moneybookers.

Because they have failed to complete my training in the system and they have misrepresented the true of their capability I have asked for my money back. I cannot get hold of anyone at Tradesmart and they are not returning calls. I have heard from other customers in New Zealand who also want their money back due to product misrepresentation.

I would be interested in hearing from any other people who are having the same issues.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

47 comments
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Mick Featherstone
Gold Coast, AU
May 28, 2015 7:26 pm EDT

I believe the man responsible for these scams is the one and only low life Steo Keating.
Stephen Keating now going by the name Stephen Ceitinn
If you follow the news you will see that Keating, Odalaigh and Hartnett are part of an organised crime syndicate now under investigation.
Steo Keating - protected by the Qld Fraud Squad for at least a decade and millions of dollars scammed.
They ran this same scam many times in the last decade. Shut down when to many complaints come in and start up under a new name - bloody disgrace and the Fraud Squad knew about it all along.
The Queensland Office of Fair trading had many complaints - they did nothing.

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Roger
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Apr 16, 2008 9:44 pm EDT

how do i remove acomplaint or comment i have made on this site?

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Bruce Macilquham
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Dec 04, 2008 2:12 am EST

I have had this software for 12 months and the list of difficulties in trading is numerous and a lot have been already written about.
All i have to say is if anyone is considering purchasing the software, you like me will have blown your money as i have no doubt that the claims made by "cant contact me" Rob are exagerated to the point they are a lie.
It would appear there is a few of us in the same boat and i would welcome any group assault on this company to ensure at the very least they are put out of business as i am sure we will never see a refund.

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Bob
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May 31, 2008 10:31 pm EDT

See this for confirmation these guys are a scam

/URL removed/

Tradesmart Technologies, Rob Anderson
Tradesmart Technologies agreed to refund my purchase of their PFD software in early April after failing to complete the training required to operate it and agreeing that it did not perform as sold. Rob Anderson has told me on an almost daily basis that the directors would be depositing the money on my card. After 4 weeks of calls and e-mails I still have not received my refund. This company is a scam and you should stay well away from them. I have also found a warning about them on the ASIC website. I have been contacted by other disgruntled customers and we will be seeking legal redress as they have breached the Fair Trading act in NZ by selling hear in this manner. Anyone wanting to contact me can do so. +[protected].

This company cannot be trusted and are promising refunds to try to keep you from complaining, they have no intentions of honouring their word.

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Bob
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May 28, 2008 12:41 am EDT

Jade is rob and Hapuku is also full of ###. After a few big trades with anyt bookies they will limit your bets. This is pretty much garanteed. You dont have time to merrily go around placing bets because the odds dont hang around for that long...so multiple accounts still doesnt get around these issue. Also some bookies dont accept the bets straight away so you can get one side on but not be garaunteed the other. Please feel free to email me and i can tell you the low down. The software doesnt even work propally, the filters dont filter out sports with different rules.

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Thomas
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May 22, 2008 8:13 pm EDT

Yes I agree with Andrew, Darren you lodge a complaint with the Queensland Fair Trading people as I and several others have already done. The more that complain the more chance that good old Rob will get what is coming to him. Cheers.

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John
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May 22, 2008 8:08 pm EDT

I agree, Tradesmart have not represented the product truthfully.
The system has been "down" for the last 2-3 weeks. I have been on it all day and no trades have come up.
Friday is supposed to be a hot day for trades!
I have managed to do 3 trades in the last 3 weeks. None of them over 3%.
I was promised an average of 5 %.
Some of the trades are untradable as bets will be available on one site for one side of the trade, but the other site doesn't show the bet at all - Usually Betcris!

Rob Anderson is a lying mongrel. Says he will ring you back, never does. Jo is good for training.

The system doesn't work as they advertised!

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andrew dearns
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May 21, 2008 6:44 pm EDT

darren i encourage you to lodge a complaint with queensland fair trading dept a few have already done so also contact the ASIC and complain you can look both of these up through google.

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Darren Sweetman
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May 21, 2008 3:27 pm EDT

I have also found many holes in the Tradesmart system, most of which have been mentioned above. The time it takes to move money around the accounts is longer than the odds are even available for. I had bookies rejecting bets because the value was too high at 300 Euros and I could only bet 75 Euros. I had allready placed the other half of the bet so I had to find another bookie with close to the same odds to reduce my losses.
In my opinion this is Fraud via misrepresentation!

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Darren Sweetman
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May 21, 2008 3:13 pm EDT

I totally agree with this. We were also scammed and Tradesmart misrepresented the product to us. We also should have known better and are now continuously trying to contact them without luck.

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jade hapuku
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May 18, 2008 5:43 pm EDT

hi all yes i know what they say is a bunch of ###, but luckly for me i had mate who had the program
and got to toy around with it i know they put up alot of trades that arent there and show 7% and these glourious figures but the turth is by law they have to put up a 1% each day, so i guess 1-2% of 1000 euros is garbage if you look at it like that but hey if an unemployed bum like me can scrap together 6000euro which then gets you 120euro off each 2% trade times 14 trades a month which then works out to be 1680
which then works out to be 3360nzd a month or bout 3000 australian a month then no its not worth going to work cause i can make 800nzd a week which is higher than the average new zealand wage
not sure if this enough for uk owners thou pretty expensive [censored]hole over there,
any ways, not sure why they wont refund your money thou ###ed monkey, i havent came across this as i am happy enuough with the program, but i will suggest which i thought of the other day, put your program on ebay and give all the crap speil that tradesmart do if you live in australia or trademe if you live in nz, even if you get a bad feedback who cares you got your money back, i know that sounds ruthless but hey i garenntee half of you will try it, and thanks jane didnt know 5dimes did that thats very handy, and to rodger yes i myself expereinced this with my mate who was showing me the ropes and got the first bet on of 500euro and the bet went off before second bet, it was the only time il watch a tennis game hoping the outsider would win but amusing as it was both our money, so what we did next time was wait a little while longer so that we knew bets would be there awhile not just wait for them to come up and quickly get them on, and also get both bets to final stage and push them simoultansley (sorry bout spelling), also i know you are not sure how you will know if the next button is the final stage or place bet thats why i went to all bookies sites and bet 1$ at the start and wrote down which is final stage and which is place bet as they all differ, i hope this helps you all, i may have to check back as it looks like some of you need help

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Jane
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May 18, 2008 2:39 pm EDT

You can withdraw from 5 dimes for free on monday

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Roger
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May 17, 2008 5:46 pm EDT

Hi Jade what say one of the bookies has gone off before you can lodge your second bet as some have found?is some of the information incorrect as David says?1-2% on 1000 euros is 10-20 euros, is that worth the risk . Cheaper to go to work.

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andrew dearns
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May 17, 2008 2:53 pm EDT

jade thanks for those tips mate i wish i had of read your comment before i brought the program because i would not have bothered purchasing it with all the hassel, at the end of the day tradesmart have missrepresented the program and lied .
They told me there were only a few programs left to sell,
the worst anybody has traded was 26000 in one year,
100% money back guarantee
only 5 -10 min a day
easy to use dont need any experrience ect
all of these are a lie and it was these points that sold me the program
they have broken the law (fair trading act )
and should therefore refund my money and others which they said they would but then strug me along in another lie for another 3 weeks then told me no sorry we dont do refunds with all the lies and i dont mean that lightly LIES im pissed off
Jade why do you think they wont refund my money ?

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jade hapuku
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May 17, 2008 3:07 am EDT

hi all i just got email from jolly rodger thought id come back and update, for a start i dont work for tradesmart andrew dearns you ### im just like everyone else on here trying to make a easy buck
here are my tips, im currently working with $12000nzd so 6000euro
i am making 28% per month and i realize that tradesmart server which is locate in uk is stuffing up lately which is setting everyone back so tradesmart ozzie cant do ### all bout that, but im sure the global live network will be fixed sooner or later right now for tips

these tips will only help if you trading over 3000euro
1.open multiple money bookers accounts .say one under you, your dad, your partner, your mum etc.etc
2. increase your moneybookers acc as they raise your limits if you ask, but u will need muliple accounts
3. open mulitiple bookies accounts your only using 25 bookies not the whole 50-75 they give
4. make up a list of questions you need to know from bookies such as wats house limits, whats withdrawl fees etc.i already know what all them are but am not going to reveal them as i did my homework not like some lazy moaning [censored] on here
5. now i know they tell you, u can trade everyday but thats one thing i will disagree with, unless you half your money into 2 bets which is waste of time, the most reliable trade is 1-2% so if on monday you make a 2% trade with say 6000euro which i use, you will have to have 3moneybookers accounts with 2000 euro in them each, then transfer, what the program says to the 2 bookies and make the bets
then on the tuesday go to the bookies account and it will be updated with the winnings then withdrawl back to moneybookers which will take another day so wensday you make your next 2% trade then with drawl on thursday etc.etc as you can see you will be able to make 14 trades a month (28days) and if you get a trade over 2% then its just a bonus, so after 28days you will have 28% of your investment which i then withdraw from my 6 moneybookers accounts to all the bank accounts, and then have everyone withdraw the cash and give it to me and start the process again the next month

no one said this was going to be easy money and the way i do it, is a hassle but once all accounts are running smoothly as in being verified and having to send thur all the id's then you will see its worth it, and as to all the ### that complain about the program and winge like a bunch of fukin infants stop being ### and do some homework ive been unemployed for ages yet managed to come out on top with this program its not rocket science(sorry to admin for the language)it just pisses me off

if your trading under 2000euro then just one account to work off as you will only be spliting your money into say 800euro on one bet and 1200 on the other and all bookies allow this

also watch out when your trading with 5dimes they charge 15usd to with draw back to moneybookers

thats all folks, i dont go on here all the time so i wont be coming back to write another essay like this
if you cant understand my methods, dont buy the program cause you obviously have an iq level of
a ###ed monkey

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Roger
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May 16, 2008 5:59 pm EDT

contact the Queensland office of fair trading and lodge a complaint also post information on the net regarding this scam for all to see.I dont know what has happened to Dillon and Shane and Jane. Also would like to know if Jade is making the money he thought . Some people have been approached by a woman seeling the programme must be robs feminine side.

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Roger
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May 16, 2008 5:41 pm EDT

Dont know if Wayne has responded to you Grant, but no They have not refunded us [Wayne and myself] All they did was to use our need for a refund to buy more time so they could scam more dupes like us.In fact rob still claims he has done nothing wrong. read their garantee, they have sold the programme to us, what we do with us is our business. Their whole mission has been to sell the concept we have done the rest. Their brocure and verbal to us claimed the compounding ability to be achievable at 3% / day. But the bookies wont allow you to do that with any significant amount[ 5-10 k]

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andrew dearns
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May 16, 2008 12:55 am EDT

i think jane is rob andersons evil twin sister

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andrew dearns
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May 16, 2008 12:37 am EDT

yes totally agree what a rip off these guys deserve to be locked up for ripping people off i ve had enough of there lies who are the best people to turn to ?

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Roger
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May 15, 2008 12:32 am EDT

We know Jane is a shill but what about Shane and are you raking it in Jade?

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don
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May 14, 2008 12:32 am EDT

I agree with every thing you guys have said.I made a written request to Rob, for my money back but as yet, no response. What to do next?

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David
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May 13, 2008 6:05 pm EDT

Tradesmart are undoubtedly scammers and are committing fraud on a massive scale. They appear to target small business owners in Australia and New Zealand. Their sister company Baranstone appears to be targeting the UK. Their marketing material make blatantly false and purposefully misrepresentative claims about potential returns. They have two bogus 'review' websites pfdinfo.co.uk and sorttradingguide.co.uk, the competitors listed on these sites are Tradesmart / Baranstone creations.

I bought the software 7 months ago and all I've experienced are lies, excuses and stalling. I've just uploaded to this site a full report on my dealings with Tradesmart and the discoveries I've made regarding their fraudulent activities, a 'Tradesmart Technologies' search should link you to it.

The positive comments in this thread have undoubtedly been made by Tradesmart themselves. If there are any genuine individuals who have placed positive comments I invite you to provide proof that the claims of the Tradesmart marketing material are true and that you have consistently made profits and compounded earnings on high value amounts of $20, 000 plus.

If you're holding out for a refund, unfortunately judging by my experiences and others I've been in touch with it will never come. The guarantee is bogus and although they may agree to refund you, they will simply drag out there dealings with you and lie to you in order to keep your hopes up.

We need to all link up and take action against these scammers. Please email me.

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Thomas
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May 13, 2008 3:11 pm EDT

Jane why would you bother posting here again if you are really independent to this ? Are you are on crusade for Tradesmart, no you work for Tradesmart Jane.

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Thomas
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May 13, 2008 3:08 pm EDT

Yes Tradesmart Technologies are definitely scammers. I was also sucked in by the amazing brochure which totally mis-represents the product with statements such as "guaranteed profit", "the program does all the work for you", "PFD trading is risk free", etc etc ! For gods sake don't gete sucked into this crap program if you are considering purchasing. I had the program for a month and got only one training session and was promised many other but no phone call came, never got to do a trade. I even asked if you had to set up an account with every bookie and they outright lied and said you only needed a moneybookers account to bet with all. Even with that account you still need an account with every bookie you want to use and even then you find alot of them don't even take moneybookers ! When you complain they will say you are the only unhappy person to have bought the program, yeah right ! I am keen to put a class action lawsuit together, please email me.

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Jane
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May 12, 2008 3:48 pm EDT

Still here reading your amusing posts Roger. It seems that most agree that once you put the effort in to get started the program works. I wonder if you joined this thinking you were going to 'get rich quick'. Unfortunately Roger I have found that you never get something for nothing, but have found with this as long as you put the work in and follow the training you will profit.

Each to their own I guess.

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Roger
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May 10, 2008 9:33 pm EDT

whats happened to Jane, Shane [they almost sound the same/rhime with tradesmart] also Jade are you making your 28% of 10, 00 euro's ?

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Roger
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May 10, 2008 6:53 pm EDT

The only way to trade successfully is to leave money in individual bookies a/c and then you can only trade with the ones you are with and the ammounts you have with them.this is not compounding, also you have to grossly over capitalise in order to trade.It has been found by some traders that the bookie will go off the site [with the 2nd part ot your pfd trade ] before you can lodge your 2nd bet, hence a potential complete loss of your stake.Tradesmart have been completely dishonest in representing the capabilities of their software, and deliberate in dumbing down any dissenting voices. Also the postings for the capabilities of the software has been from insiders [as in the so called information on pfd trading, this site has been shown to be linked to tradesmart to give a positive spin.] If it walks like a duck and quacks like a duck what is it?

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Bob
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May 10, 2008 2:29 pm EDT

The 10-15 Euros is 10-15 k BTW

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Bob
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May 10, 2008 2:04 pm EDT

Some bookies have limits on some events ie bodog, 5dime but others are fine willhil, ladbrookes, Globe, bet at home, gamebookers etc...You need to know the rules and check both bets before placing. There are things like you really need to have money sitting in the bookies accounts to make it an easier process hence the funds. It isnt as easy as they make out ill grant you that, but its not too difficult, just a lot of effort at the start to get up to speed. I can understand that this may not be everybodies cup of tea and it may have been sold as if you basically push a button and wait for the cheque to be sent. It is not this simple obviously

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Roger
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May 10, 2008 1:21 am EDT

the bottom line is you cannot trade the soft ware as tradesmart cons try to tell you .Its not possible. To make money you need to compound your winnings to make a genuine proffit .10 -15 Euros is a joke .The bookies dont allow you to trade to your advantage, tradesmart know this and dont tell you.This scam is marketed by dishonest theives they have no intention in honouring garrantees or producing satisfied customers.

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Bob
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May 09, 2008 5:11 am EDT

Pleased to say my software is back up thankfully. The software works, I have been trading it, mainly around 2-3.5% trades. there is a bit to learn around the bookies but it does get easier. Forger customer service and dont belive there is only 1000 licenses, its as many as they can sell. I say the software is a good start to get you on this journey, you need 10-15 euro to make it worthwhile and be able to break even on cost of software. This isnt simple but it is certainly do able. A lot of time is required however to get up to speed on all the nuances

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Roger
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May 08, 2008 11:43 pm EDT

Tradesmart is a scam i believe. It dosnt do what it purports to do, which is to trade and compound you winnings. Any people who say they are doing this will be plants to decieve you. We in nz [two of us ] have been trying to get a refund for six weeks now, all we get from Rob Anderson Is promises and stalling.eg. We have been waiting to see the refund for two elite programmes which Rob put through Nine days ago. It still hasnt arrived in a/c and Rob is not able to be contacted. I have withdrawn all comments unfavourable to Tradesmart as a condition for refund. This was just a means of shutting down unfavourable comments [ a number of others have had the same request and no refund]Any business worth its salt realises the best advertisment is satisfied customers. Tradesmart dont have any i believe except patsies They are still selling programmes when we bought their last ones before xmas[go figure] 1000 PROGRAMMES @ $8000 =$ 8, 000, 000 WHY STOP SELLING THE TEMPTATION IS TOO GREAT.

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Dillan
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May 05, 2008 2:21 pm EDT

Working again for me

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don
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May 05, 2008 2:20 am EDT

I have had the programme for 5 weeks and not made one trade.The training is very irratic and the trades in the evening are very low.I was sucked in by Brads promises and the ###.I now want my money back too.

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Grant
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May 05, 2008 1:57 am EDT

Hi Wayne,
Would be interested if Tradesmart are genuine about refunding your money. We have made a few trades, but it is more hassle than it is worth and totally misrepresented in their sales pitch. Should have known better, really.

Regards, Grant

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Grant
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May 05, 2008 1:34 am EDT

We too have found the programme hard going. The bookies all operate differently and getting the money to and from moneybookers has proved quite stressful to be honest. Our Trainer Joe was a nice guy and did all he could to help us, he missed a couple of trainings tho and when we rang to find out what had happened we got a blast from his boss for not being here for our alloted time! He definitely needs a lesson on customer service!

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Bob
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May 05, 2008 1:31 am EDT

Comming up to three days with out service so far, quite possbbly a scam i would suggest.I have received all your messages, ill let you know how i get on. Ideally id like the software to get running again but are becomming sceptical of these guys. If i dont have any luck, there are a few of us who will go through a central solicitor to envoke our refunds

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Dillan
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May 04, 2008 6:21 pm EDT

I just called and they are apparently having troubles after trying to update the server, they said it should be up again this evening. Will keep all posted.

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Bob
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May 03, 2008 6:51 pm EDT

my software has stopped, and I cant get hold of anybody at Tradesmart...I think this may be the scam, if this proves incorrect I will update post but i would recomend nobody purchase this software until this is resolved. Would be interested to know if they are still trying to sell this to prospects

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Dillan
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Apr 30, 2008 4:20 pm EDT

Andrew, I've just done a 5000 Euro one on those tennis ones - you must be doing something wrong. Do you even have the software?