Trade Guy / Refund refusal
In September last year I purchased 3 items of clothing online from Tradeguy.com. When they finally arrived, all 3 items had some defect in some way or form. After 6 emails and various Facebook postings, I got no replies for my request to send the items back for their 100% money back guarantee. I resorted to Hellopeter.com and posted a negative report, only then I got a reply from Trade Guy. They then said my review was unfair but they would still refund me. In November they said the refund had been processed, they lied, it never had. From November to February I was emailing to get an update, never got a reply. Second negative review, I then get a reply. Now saying my reason for return wasn't warranted but would still process refund if I removed the negative review. 7 months down the line, now they are claiming the clothing was worn and my refund is hence null and void. The levels that this company has stooped to to not have to refund a customer are shameful. I was entitled to post a negative review as they don't respond to emails, Facebook posting or messages. They now have their clothing back, and my money and I sit empty handed. Total disgrace of a company. I would never advise purchasing from this website.