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TracFone Wireless
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2.4 737 Reviews

TracFone Wireless Complaints Summary

246 Resolved
467 Unresolved
Our verdict: Engaging with TracFone Wireless, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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TracFone Wireless reviews & complaints 737

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M
7:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TracFone Wireless tracfone airtime issue

Bought an airtime card from a dollar general store where you don't get a card you get a receipt with pin number on it. Phone declined the pin and said to call the company. After talking to the first person who said I could only add my airtime to a new update phone i ask for a manager. Manager gave me the same line that I would have to purchase a new phone or take my receipt back and buy another card that the store does not carry. After explaining the fact that I am disabled in a wheelchair and would have to drive miles back to town and from there 30 miles to a Walmart to purchase a green tracfone card this guy telling me to buy an update phone. So I asked for a person higher up then him. Got the same bull from the third person I talked to. They could not simply add the equal amount of airtime to my phone unless I buy a new phone. My situation was never addressed and they took my airtime if my phone for the call to THEM. Loading and unloading my wheelchair, my time and gasoline to drive back into town and to a Walmart was my problem, and totally unable to fix this situation without it costing me time, gasoline, energy, and the undo anxiety was all them trying to buy a new phone has me feeling forced into something I couldn't afford and did not want.

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Update by Mad at phone
Jul 10, 2019 7:23 pm EDT

You took the darn minutes off my phone that you would not add minutes to. What poor business practice

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A
11:17 am EDT

TracFone Wireless telephones

I purchased a smart phone from trac-fone. When it arrived I charged it up, turned it on and surprise... It was in chinese... At least I think it was chinese... Could have been another asian language... I called customer service and unfortunately the rep I got was very difficult to understand.. I finally got another rep who I could understand but after hanging on for over an hour he could not fix the phone... It was still in a foreign language...in any event... The phone could not be fixed remotely so trac-fone sent me a box with prepaid mailing to
Return the phone... And then upon receipt of that phone they would issue me a new phone... So two weeks with no phone... Finally I get the new phone... And the volume was not working correctly... Even my wife had trouble even hearing the rep... So after much back and forth... And I am talking hours spent trying to resolve this trac-fone told me they would e mail me a return label... That was monday... July 1... So far... Three more calls to customer service... And no label... The problem was that trac-fone couldn't get my email address correctly... Now... They finally have it down properly and I still have to wait 24-48 hours for a label... To be sent by e-mail!
Ridiculous horrible service!

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8:57 am EDT

TracFone Wireless zero customer service

I have been a Tracfone customer since July 2010 and have kept the same personal information in my account ever since. Same cell phone number, same home phone number, same e-mail address and same mailing address. The only thing that has changed is the phone since I've had 5 or 6 different phones over the years. Last year I bought a new smart phone directly from Tracfone and it seems that they decided to change my account and not allow me access to my account information. I spent the last 2 days trying to get several Tracfone Reps to correct their mistake but their accents are so heavy and difficult to understand and they were not able to fix things. I tried speaking to a supervisor and it was just as bad...I had to spell my name and e-mail address at least 20 times but they still screwed things up. A room full of chimps with loaded 38's would do a better job and provide a hell of allot more entertainment. This is not the way to run a company but Tracfone does not give a [censored]!

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8:59 pm EDT

TracFone Wireless no customer service

I was told I needed a new phone because it would be out of date by the end of the year. That was fine because the phone was a piece of junk-not working, hard to use. On June 11 2019 I picked out a new phone, tried to buy, but the price kept changing. Chatted and called numerous time. Representatives were useless. Did not know what they were doing or what they should do. Told me the price I was seeing on my screen did not exist. I was not hallucinating or lying. I have a screenshot. Wrote to corporate, no response. If they do not want my business they can refund my money. I have never dealt with a company that is as rude and incompetent as tracfone. Someone needs to take responsibility. Should be something more I can do.

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2:02 pm EDT

TracFone Wireless cell phone service

I've had Tracfone for over a year. We have 5 accounts/lines in my family. A week ago my outgoing texting stopped working after an update. I could send texts but not receive. Plenty of balance on the account so not a billing issue. I opened a support ticket with Tracfone's totally clueless support service. I went on for ONE WEEK, 9 CHAT SESSIONS and 5 PHONE CALLS (each of over 1/2 hr) with their support pretty much repeating the same troubleshooting steps that didn't fix the issue. They even closed my ticket at some point 'by mistake' and reopened it after I complained. It felt like every person I talked to had no clue about the previous call and/or the open ticket. They pointed the finger at Verizon, since they get their service from them. Said in several occasions the issue was escalated to Verizon. It never happened. My phone was never fixed day after day and it started affecting my wotk. After a week of aggravation, I decided to stop by a Verizon store and begged for help. Kindly a sales person there took my phone, and in LESS THAN 10 MINUTES texting was working again. Remember, I'm not a Verizon customer. They did this out of their good heart. The Verizon tech told me it was a SIMPLE setting that was missing and he couldn't understand how Tracfone couldn't resolve it in a week. I contacted Tracfone to close the open ticket. Explained my frustration and I kindly asked for a credit because their non-sense tech support made me use my own minutes and my texts for their incompetent troubleshooting. The girl told me she couldn't credit me at all but was 'happy that the issue was resolved'. Guess what. I just switched all five lines to Verizon. It's not worse the aggravation with Tracfone. I've NEVER experience such incompetent personnel. They truly don't care.

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6:46 pm EDT

TracFone Wireless failed to transfer old phone minutes to new phone

Have had Tracfone accounts for over 15 years, over 5 accounts. Last account was for my mother in law up to end of service 10/20/18. Wanted to transfer remaining phone minutes from her account to our cousin, since mother in law died. Tried to transfer on online account today. No go. Tried to transfer via telephone conversation with Tracfone. Took up over 40 minutes, including 10 minute wait time. Gave service representative all information needed. VERY 'computer animated' voice. phone number [protected]. SIM number [protected]. IMEI number [protected]. Model TFC139B, a 2G model now 'retired, which is okay, except for rest of this CRAP. Said could find NOTHING (just like my online effort) and handing off to 'specialist unit' and they could not recover over 2400 residual minutes, the last time I'd updated her account for full one-year coverage. NO FRICKING reason why this account information was not available. Only that it was 'too old'. Totally unacceptable. I want my money back or my minutes converted to my cousin's account. Further details: Newest phone number [protected]. Online Account [protected]. End service 10/30/18. Prior Tracfone account [protected] ending 5/4/14 (phone upgrade required). COMPLETELY UNACCEPTABLE THEFT OF VALUE OF CELL PHONE CONNECTION MINUTES. Will forward to State of Maine Atty Gen. office, next.

AVOID THIS COMPANY LIKE IT WAS YOUR WORST PLAGUE!

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6:31 pm EDT
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TracFone Wireless false advertising from trackphone

I purchased a trackphone iPhone 6S from trackphone because they sent me a notice that the service was changing and they were going to make it better by selling a new phone my old phone works great they sold me the new phone new phone did not work at my house I tried to reactivate my old phone with her good it wouldn't work trackphone didn't wanna take their new phone back I'm waiting for the shipping now to send it back they tried to re-energize my old phone of course it wouldn't reenergized so I had to go to Walmart and buy a new phone to put my time and my days in So trackphone wouldn't lose it I now have a crappy flip phone that does not work at my house and my girlfriend got the same notice from trackphone and now her phone will be subject to I have no clue what will happen but I have to drive 15 miles to make the phone that they sold well the new phone they gave me that I bought work

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9:56 am EDT
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TracFone Wireless lost phone usage and airtime service due to network upgrade/replacement phone sent did not meet expectations

I purchased a TracFone phone package that included a Samsung Galaxy Grand Prime 5.0 Android Smartphone bundled with a 1 year of airtime service plan for 1350 minutes/text/data tripled for life. When I attempted to activate the phone on the Tracfone website, I received the following message:

Our partners are upgrading their network to provide you with the highest quality service. As per our systems, your phone is not compatible with the new technology. But don't worry; we have you covered with a FREE phone replacement for you!

Please call us at [protected] to learn more.

I called the above number and a customer service representative confirmed the information in the above message and that they would send me a free replacement phone. I was concerned that I had waited too long to activate my phone, but was assured that there was no activation deadline with my original phone purchase.

When I asked if I had a choice in what phone I would receive, the response was no, the warehouse would send whatever phone is available for my service area. The representative stated that they do not have the capability to communicate directly with the warehouse and cannot provide any information on what replacement phone I would receive, advising that I could return it if not satisfied. I thought to myself, and then what happens, will I be left without a phone I can use? At this point, I was beginning to have doubts in the level of customer I was receiving.

I called the next day to see if another representative could provide more specific information on the replacement phone I would be receiving. Initially, the representative was unable to provide additional information, but when I persisted, she put me on hold to investigate. When she returned, she told me the replacement phone would be a Samsung Model: S902L. After I got off the phone, I checked my phone that was being replaced and it was the same model number! Still not knowing what phone I would be receiving, all I could do was wait and hope for a satisfactory resolution.

I trusted and expected that I would receive a Samsung Smartphone with comparable specifications to the phone I purchased. Instead, much to my disappointment, I received a significant downgrade, a RECONDITIONED ZTE flip phone with a 2.8" screen that retails for $19.99 online with a 52% 1 star rating on Amazon! I haven't seen anyone using a flip phone in 20 years! There is NO comparison to the quality and advanced technology of the phone I purchased, a NEW Samsung 5.0 Android Smartphone with a retail value of $145.99 at the time of purchase.

I contacted customer service to explain the situation and ask if my original phone purchase could be replaced with a comparable phone or refunded. I spoke to several representatives, enduring hours on the phone as I was put through multiple transfers, without the courtesy of a warm transfer, having to explain my situation again and again. The inconsistent answers I was receiving prompted escalation to more than one supervisor and further escalation to corporate management, with no acceptable resolution. I was eventually directed to a "corporate manager" at the main headquarters in Florida and after having to explain the situation once again, I was offered a refund. While in the process of discussing the details of the refund, the call was disconnected or conveniently dropped. I received no call back or follow up, even though I was initially given a ticket# [protected] and my contact information was obtained. Any reputable company would have followed up!

I attempted to get back to the person I was speaking with at the corporate office headquarters, but doubted that would happen due to the ineptness I had already experienced. I ended up in the "refund department." Once again I explained my situation, and the individual I spoke with, claiming to be a manager, stated a refund was not an option and that the person I was speaking with previously "a corporate manager" was incorrect in telling me that. He stated the only recourse was to accept the replacement phone they sent me or purchase a new phone and a new service plan.

When I didn't think the situation could get any worse, I was informed that the airtime plan that was bundled with my original phone purchase was not transferable to a replacement phone.

I'm now left with a phone that is locked into a TracFone service plan that can no longer provide service for my phone. I spent $129.99 excluding tax and shipping and have nothing to show for it but loss and disappointment. I've never experienced anything as deceitful and underhanded as TracFone's handling of this situation and can honestly say, I feel SCAMMED!

The issue is due to an upgrade in TracFone's partnering network, rendering my phone incompatible with the new technology.

TracFone's resolution of providing a significantly inferior replacement phone without the original airtime plan I purchased included is UNacceptable. My expectation is a full refund as the only satisfactory resolution.

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RandyR44
, US
Jun 04, 2019 10:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had a horrible customer support experience with TracFone. I found that there is an arbitration process in the fine print. You should send a letter to their legal department (address is in their fine print). I got a call from them and eventually a refund of disputed amount. Still I got no apologies for their obvious and indisputable mistake.

If their legal department doesn't respond in the required time, you can file in small claims court.

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S
10:09 am EDT

TracFone Wireless service/ customers service

Hello,
Help me...

I have a problem with one of the customer service operator changed my telephone number without asking and he also make me lose my minutes and now I still have the same problems I supposed to retrieve my minutes they didn't give me all the minutes I have in my old phone
My telephone number the one with the problem is area code [protected]
And also have a case number one 20958 9 0 3
My original minutes on my old phone is 5820 minutes and also I have a 2.10 data
Plus the minutes I get from my new phone was 1200 minutes
Handy make me a boy minutes worth of $10 out of my credit card
I will try to call back again and see if I could find somebody to get to the bottom of this by the way I don't know who to talk, the same people answer and tell me the same
And they're not helping, or try to find what happiness
Thanks
Sam
You could reach me at this number [protected]

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2:59 pm EDT

TracFone Wireless customer service or fraud

Jose from tracfone calls my phone asking for my information, name, cell number, ext. I asked why. Jose said I had a complaint about my service which I do. But I explain I don't have tracfone and ask for a manager. Jose continues to ask for my information after I explain this is fraud. Jose transfers me to what he says is corporate office in Miami but it's Richard in the same call center who again tries to get my information again after they called me, my phone. Richard said he was transferring me to the CEO of tracfone then hung up on me. These are Fraudulent calls.. Jose called on 4/18/19 at 1:01pm from 800-992-1346 both Jose and Richard were very rude.

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6:43 pm EST
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TracFone Wireless phone

TracFone has been giving me the business for close to 3 years. I started to get text messages from I assumed TracFone. They wanted me to update the software. I agreed to something without knowing what I was agreeing to, because I was afraid not to. Never understanding what the unintended consequences would be. Even if I'd asked them they wouldn't have told me the truth. I'm supposed to get 1-2 gb of data. Then after the update there was a message on the screen say I'd exceeded the maximum feed. I hadn't even reached the 1 gb limit before I lost complete access. I don't know what they did or how they pulled it off, but once again they screwed me over. Then they started to harass me to update the software again. I had no choice, they control the phone, and they did it again. When you contact someone by text message and don't identify yourself and more importantly your intentions, and dupe into accepting what they want to do, that is deceptive and unethical. I agreed to something without or understanding what they intended. If they already did the update why was it necessary for them to do it a second time? I know I'm probably being tracked, so what are their motives. I don't trust them.

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7:13 pm EST

TracFone Wireless tracfone

Tracfone has linked other phone numbers to my email account. I have had to call several times to make the correction. I have the emails to prove it. As of the other day, I had well over 100 minutes talk time, and I don't get good cell service while at home (We have a land line-due to snow storms I have been home since Friday-today is Monday. I just checked my minutes and it shows 18 minutes. There is a problem on your end, and I am ready to file a Federal fraud complaint against Tracfone because this a repetitive problem that we are experiencing. Overseas customer service is also a joke. My son had to get a new SIM card and phone number because of employee error.

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7:55 pm EST

TracFone Wireless minutes not transferring when I got new phone-resolved

I purchased a new phone from Tracfone and transferred my service to the new hardware. My period of service transferred, but none of my minutes, data, or texts. I had no luck trying to resolve the issue with Tracfone Customer Service or Tracfone technical help. I all but gave up but decided to write a letter and mail it to them. Two weeks later, I received a courtesy call from Tracfone to see if my problem was resolved. I checked my balance, and was pleasantly surprised to see that my minutes, data, and texts were all restored! Thanks!~

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3:51 pm EST

TracFone Wireless transferring minutes, texts data

Even though all information was written down for what was just paid for and was showing as a current balance, I was ripped off 1gb data, 3500 texts and over 300 minutes! Tracfone would not transfer everything I had. Love paying for something that they will not transfer over after spending even more money to upgrade a phone! Besides having to call 3 times to get anyone to even do this much. Worst experience ever, won't be going back to Tracfone when everything expires. Won't recommend it to ANYONE.

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9:00 pm EST

TracFone Wireless lunar 3 / customer service

Bought new. Camera doesn"t work. I called customer service, could not understand them half the time (I do not have patience for people not learning how to speak). Said they would send out envelope to return it in. They did and put the wrong tracking number on it so FedEx wouldn"t take it. They said a new one would be sent out and be here by the 28th Dec. I have to leave town on the 29 th and the pkge will not be here in time. They will not send a new one out to were I will be for next 3 months. They really suck. Will never buy from them again.

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3:28 pm EST

TracFone Wireless loss of minutes when transferring phone numbers

I transferred a phone number away from TracFone to Verizon but wanted to keep on TracFone active. I was told that I needed a new SIM card and I would retain my minutes and service time. When I reactivated my TracFone with the new SIM card they removed all of my minutes that I have already purchased 2, 225. What a scam!
I called several times and they would not do anything for me. I have been a customer for about 10 years.

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Marcia Monroe
, US
Apr 15, 2019 2:21 pm EDT

Didn't need a new sim card.

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O
6:16 pm EST

TracFone Wireless unethical behavior

On November 28, 2018, Tracfone send an email asking me to take advantage of a $15 Off Promo, Code No. 97162 by reactivating back my Mobile Phone [protected] which was out of service since June 2018 as shown on the Tracfone's email. The end period of the promo period is 12/19/2018.
On early December 2018, I decided to grab the offer thru the Tracfone website, however, the online system won't allow me to continue after entering the phone number for reason unknown. Several attempts to log in to my Tracfone account have failed, though despite having provided all the info necessary for resetting a password, yet no link was sent that should complete the process.
After several attempts, the reactivation of my mobile service was somehow completed by telephoning [protected] thru an automated process and the payment of which was done by Credit Visa Card. What is appalling, however, the Plan of $25.00 a month (Refill) was never credited to my device [protected], and therefore the outgoing and incoming calls cannot get through which I find it very disgusting, pestering, and annoying.
Have called the attention of the Tracfone customer service on many instances' day and night but proved in vain. The customer service staff seem not to know their function(s) to resolve the problem and only to find out later that mobile number [protected] had already been assigned to another person as declared by the so-called higher department of the company.
On December 7, 2018, I demanded a refund of the payment I made and was directed to a lady who claimed to be a department manager. I reiterated the circumstances about what happened and asked her to confirm the payment I made earlier for a $25 a month service plan of which she readily affirmed it appeared in their system based from the financial information I provided her for confirmation purposes. What is more appalling is the fact that she had launched at that time an automated collection of $25.61 using my credit card information without my knowledge which I discovered only on December 10, 2018. All these communication exchanges can be traced on the Tracfone's system, prerecorded conversation.
Having noted later from Tracfone's customer technical support (from the so-called higher department level) that mobile phone [protected] is now assigned and owned by another subscriber, and whereby I was asked to contact the LPD Dept. to provide my MEID Serial number and explain the circumstances behind because of an issue of fraud violation committed. The big questions are:
1. Who committed the fraud?
2. Why Tracfone customer service have not known of the new owner of [protected] and a new mobile number [protected] was assigned as a replacement, but later canceled and reverted to [protected]?
3. Why the Tracfone email of 11/28/2018 indicated that [protected] is active and still available for my reactivation, and therefore, no person actually owns this number.
4. Why did the lady department manager affirm on 12/07/2018 phone call that a payment for the $25.00 a month service plan was indeed made on 12/04/2018 and yet without my prior consent had launched an automated collection from my Visa Credit Card amounting to $25.61?
The foregoing questions warrant a detail explanation from Tracfone.

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9:55 am EST
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TracFone Wireless 2 days no service, zero customer service

For two days, Sat 11/10 and Sun 11/11, I had no service on my Tracfone. I called customer service 4 times, and wound up with nothing but disgust for Tracfone. I got a different person each time, but same script! No matter what I was told: supervisor, technical dept. or just an operator, I got the same script and no results. I think it's just a way to pretend to have customer service, but actually, only wear you out and buy some time.

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5:09 pm EST

TracFone Wireless canceled phone 2 cell phone and numbers!

After a week of talking and chatting with TRACFONE and STRAIGHT TALK either would help me! Both redirected me back and forth between the to companies and when I INFORMED them that both phone powered up as TRACFONE'S they finally admitted TRACFONE was the parent company of STRAIGHT TALK! That still did not help and I am so sick of talking to East India that I will never ever own another one of these companies cell phones! I will also never recommend either company and give full details of the negative experience i had!

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1:16 pm EDT
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TracFone Wireless service plan

I have a Tracfone and have been purchasing the plan every few months. I bought 1 GB of Data for $10. After 3 weeks I noticed that I only had under 350 MB of Data left. I connect to Wifi at all times. I called cust.service to try and get my Data back. They say I used it so they won't give it back. They told me that I need to turn off Data so that it does not pull from it. The website says that it will pull from Wifi and not Data if I'm connected to the Wifi internet. They contradict the website when I call them. They stole my Data thus I say that they stole my money in the process!

https://support.tracfone.com/expresshelp/1650361?device=24939

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TracFone Wireless Customer Reviews Overview

TracFone Wireless is a prepaid mobile phone service provider offering a variety of wireless plans without long-term contracts. Their services include talk, text, and data with flexible options to suit individual needs. TracFone operates as a Mobile Virtual Network Operator (MVNO), utilizing the networks of major carriers to provide coverage. They also offer a selection of smartphones and basic cell phones, catering to a range of preferences and budgets. Customers can purchase airtime cards or enroll in auto-refill programs directly through TracFone's website or authorized retailers.

TracFone Wireless In-depth Review

Product Range and Availability:

TracFone Wireless offers a variety of mobile phone options, allowing customers to choose the device that best suits their needs. Additionally, they provide different plans and packages, giving users the flexibility to select the one that fits their usage requirements. TracFone Wireless boasts excellent coverage and network reliability, ensuring that customers can stay connected wherever they go.

Pricing and Value for Money:

TracFone Wireless offers competitive prices for both devices and plans. Their pricing is comparable to other wireless providers in the market. In addition to affordable rates, TracFone Wireless includes additional features and services in their plans, providing customers with great value for their money.

Customer Service and Support:

TracFone Wireless provides accessible and responsive customer support. Customers can easily contact their customer service team through various channels, such as phone, email, or live chat. TracFone Wireless is known for efficiently resolving issues and complaints, ensuring a satisfactory customer experience.

Network Coverage and Quality:

TracFone Wireless offers extensive coverage area and reliable signal strength. Users can expect consistent data speed and reliable network performance. When compared to other wireless providers, TracFone Wireless stands out for its excellent network coverage and quality.

Ease of Use and User Experience:

TracFone Wireless's website provides a user-friendly interface with easy navigation and functionality. The activation and setup process is straightforward, allowing customers to quickly get their devices up and running. TracFone Wireless offers a seamless user experience with convenient features.

Flexibility and Customization:

TracFone Wireless offers flexibility to its customers by allowing them to switch plans or add-ons as per their needs. They also provide options for international calling or roaming, catering to users who frequently travel. TracFone Wireless ensures that customers have control over their accounts and usage.

Contract and Terms:

TracFone Wireless offers flexible service agreements with varying lengths. They have transparent terms and conditions, ensuring customers are aware of any early termination fees or penalties. TracFone Wireless maintains transparency in billing and charges, providing a hassle-free experience.

Additional Features and Services:

TracFone Wireless offers additional features such as mobile hotspot availability, enabling users to share their data connection with other devices. They also provide international calling options, allowing customers to stay connected with their loved ones abroad. TracFone Wireless offers value-added services like device insurance or extended warranties, providing peace of mind to customers.

Overall Satisfaction and Recommendation:

TracFone Wireless receives positive overall ratings from users. Customers are likely to recommend TracFone Wireless to others due to its reliable service, competitive pricing, and excellent customer support. While TracFone Wireless has its strengths, it is important to note that some users may experience occasional weaknesses, such as limited device options or specific coverage issues in certain areas.

Competitor Comparison:

When compared to other wireless providers, TracFone Wireless stands out for its unique features and advantages. Their competitive pricing, extensive coverage, and flexible plans make them a strong choice. However, it is essential to consider factors such as specific coverage requirements or device preferences when choosing TracFone Wireless over its competitors.
How to file a complaint about TracFone Wireless?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with TracFone Wireless. Make it specific and clear, such as "Incorrect Billing by TracFone Wireless" or "TracFone Wireless Poor Customer Service."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with TracFone Wireless. Include key areas such as:

  • Customer service interactions: Describe the nature of any customer service issues, including unresponsiveness or rudeness.
  • Service problems: Mention any issues with phone service, such as dropped calls, poor signal, or data problems.
  • Billing disputes: Detail any incorrect charges, overbilling, or difficulties with payment processing.
  • Product issues: If your complaint involves a device, describe the problem, including any defects or malfunctions.
  • Contract and terms: Address any misleading information or disputes regarding the terms of service.
  • Resolution attempts: Explain the steps you have taken to resolve the issue with TracFone Wireless and the company's response, if applicable.
  • Personal impact: Share how the issue has affected you personally, such as financial loss or inconvenience.

Remember to provide specifics about any transactions, including dates, amounts, and any relevant communication with the company.

5. Attaching supporting documents: Attach any relevant documents or evidence to support your complaint. This could include screenshots, receipts, or correspondence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state the resolution you are seeking from TracFone Wireless, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts presented are correct to the best of your knowledge.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from TracFone Wireless or other users to further your case.

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