TracFone Wireless
reviews and complaints

On Sunday my 11 year old daughter scratched off the pin number on the back of the phone card I got her at Christmas. In the process, it scratched off several of the numbers that were needed to activate the card. I contacted TracFone and was given many excuses as to why they could not give me the pin with all of the information that i was providing to them. I sent a copy of the receipt and of the tracfone card as requested and my emails have gone unanswered. I understand that the pin number is associated with the card I purchased and the number that was scanned on the card itself to purchase it has been supplied to them. The pin number was not scanned at the time of the purchase so the company should be able to link the card number to the pin. I am just asking that they supply me with the pin as I have done everything that they have asked and it has been 3 days. I am looking for a resolution to this problem as the company had no issue with taking my money immediately so the information should be processed immediately. Honestly, waiting 3 days and speaking to multiple people was in my opinion, bad business.
Email addressed to: [protected]@tracfone.com
Ticket #: [protected]
Phone Serial #:[protected]
I was asked to include my name on the email: Melanie Keith - as my daughter is 11. My phone number [protected].
Thank you, Mel

i called tracfone for options before purchasing/transfer from net10. i was told best option bring own phone $125 yearly. i repeatedly asked about my friend getting lower price, yet i was not offered any better options. after i purchased i then found out ebay third party authorized sellers was the plan i was asking about. i then called sales and they now agreed telling me to purchase phone/plan thru the ebay authorized seller and told me i could get a refund on the $125 yearly plan. after a dozen calls all the way to a manager i was told no refund. i was also charged for a month on my old net10 plan which i used for 7 days. again told no refund even after sales person told me not to worry i'd be getting the partial refund on both plans. end of story the sales lied and misled me over and over. to use the 800 # there was always a 30 minute plus wait so i used direct as told by sales person not knowing it took time off my plan every time. now i've wasted all this time and being charged for it. i want the refunds i was promised.

I had a NET10 Tracfone model LG 305C which I loved. The phone died and would not accept a charge. I brought it back to Walmart where I purchased it over a year ago. Walmart no longer carried the Net10 phones; however, they did have Tracfones. The Walmart employee called your Corporate Office and spent over an hour on the phone to attempt to transfer my existing minutes and days to a new phone. The end result was that the Tracfone employee said that they would just send me a new phone - that was January 16th with the ticket number [protected] and they would send the new phone in 3-5 business days. I waited till January 26th and made another trip to Walmart to see if they could assist. They again called the Corporate number and the employee stated that the phone was never shipped; however, for me to call back in 1-2 days to receive the tracking number and I could see the progress. I called this morning and there was no record of the conversation on Jan 26th and that indeed the phone was not shipped. This has now been two weeks! I am 76 and a widow and the phone is now a safety issue. When I called this morning, the Corporate employee gave me a new case number [protected]. She asked for all my information again which I provided. She said it would take 3-5 business days IF the phone was in the factory! Now this will be three weeks. The issue is the almost 800 minutes that were on my old phone and 1600* service days. I am on the pay-as-you-go plan which is excellent for me - being on a limited budget, I can chose when my minutes are running low. They deactivated my phone on the 16th and I have been without a phone since then - being assured that I would have a phone in 3-5 days. I am very frustrated and disappointed that the customer service is not provided as expected. I have enjoyed the Tracfone for over 10 years when my husband (now deceased) retired in 2007. If someone could give me some honest answers and send me a replacement phone as soon as possible, I would be most grateful. I thank you in advance for any assistance you could provide. Hoping to hear from someone very soon.

Carol Oakley
[protected]@yahoo.com
home phone: [protected]
Cell phone (not working) [protected] serial #[protected]

On July 05, 2017 Tracfone transferred 1089 minutes to another Tracfone that was not mine. Eventually I elevated this error and TracFone added the minutes back to my Tracfone.
On January 26, 2018 my phone told me that I did not have any more minutes left on my phone.
On January 26, 2018 I started the process to get a Call Detail Record for my Tracfone from July 2017 to Jan 26, 2108 to see how my minutes got used up.
After 2 days of texting and phone calls to Tracfone they informed me that they could only go back for 90 days from the date of my request for Call Detail Records. In order to request more than 90 days of call records I would have to get a subpeona.
This is for my records on my Tracfone so I can see if some of my minutes got "transferred" to somewhere else.

Between 1-23-18 and 1-24-18 I have been on two chats and spoke to one associate to try to resolve my problem that whenever I make a call to any cellphone or landline another persons name appears. This all started when Tracfone turned off my service [protected]) in error in the beginning of January. On Jan. 7, 2018 my phone was turned back on and ever since that date another person's name appears, not mine. I was told this could not be corrected since the numbers are recycled and the last person's name who had the [protected] will always show up. The last associate, Ryan, that I spoke to today suggested I call everyone I speak to when using this cell number and have them add my name/number manually to their contact list. I find that request unreasonable and feel Tracfone must have someone in their technical support group that can resolve this. I pay the bill with my name and feel my name should be what others see when I call them.

I ordered a iPhone SE as a Christmas gift. I was getting poor service and after 30 days was told my server was Verizon, not AT&T. There is no Verizon service near us and I requested a transfer of service. They denied our complaint and told me there was nothing they could do. I could buy a new phone-and just be out the money. Ridiculous! The worst customer service I have ever had in my life! Unprofessional, liars, who try to deceive people, what a disgusting service -or should I say LACK of service.

I have spent 4 hours today 1-17-18 attempting to purchase airtime for my Tracfone. They keep insisting that the my debit card is declining, but my bank, Bank of America said there have been no attempts made to process any charge. I personally believe it has something to do with not wanting to sell the triple your minutes air cards, since the new thing is a cheaper card that in the fine print says it does not have triple minute options. during my last attempt by phone to get this resolved the agent tried to get me to submit a request to have my money refunded back to my bank account. She obviously did not understand English. I clearly stated 3-4 times that the bank said no charges were ever attempted. If they can't sell me the proper airtime plan..I want a refund for this phone because it is useless to me as is.

I purchased a brand new Samsung Galaxy from QVC in June 2017. I have been having nothing but problems with the above phone I had spent hours chatting, and over the phone complaints I am now on my 4th phone every phone you receive from TracFone is a refurbished phone you never received a new phone. I am contacting the CEO of TracFone and the CEO of QVC advising them to think twice before selling their products on QVC period on Friday January 13th I contacted the corporate office out of frustration and spoke to one of the representative Ms. lovey she proceeded to go over the phone with me but unfortunately the third phone is now damaged so, so now I am on my 4th TracFone. I have never dealt with the company with such incompetency as I have with TracFone I will never purchase another TracFone nor will I ever recommend anyone to purchase one!

Tracfone customer service is the worst, they try there best to delay and keep you waiting and delaying to keep you in the dark. They are very good at switching off and closing out accounts so you have to create accounts over and over hoping you give up. 1/3/2018 called ask why my dashboard was blank (1) told to reinstall app did that! No help! Called back told to change my password (2) did that no help (3) called back got put on hold for every then some guy gets on and acts like he can't hear me. Hang up call back told to refresh my app reinstalled the app still could not get in. Gave up will tell every single person not to ever do business with tranfone! By the way I have over 1200 mail boxes on my route and everyone I see will hear me!

On december 7, 2017 I activated a new tracfone. My old phone still had over 1400 minutes of talk and text as well as 0.25 gigs of data left on it and did not expire until january 22, 2018. With my new tracfone I got 1200 minutes of talk and text along with 1.2 gigs of data. Once the new tracfone was activated all the remaining balances were added to my new phone which gave me over 2600 minutes of talk, text and about 1.45 gigs of data. All was good! Then I get this e-mail from tracfone saying my phone had been disconnected. So, I go to my online account to check things out and before you know it, I had balances of zero for talk, text and data. I called tracfone the find out what is going on and after 3 hours on the phone and about 6 different people including a so-called manager, they would only give me back 1195 minutes of talk, 2608 text and 1.37 gigs of data. Some how they had lost track of everything that was transferred from my other phone and said my other phone had nothing left on it. I told them that I had a screen shot from my phone that showed my talk, text and data before it was all lost with the time, date stamp and my phone number on the my account tracfone app., but that did not matter they refused to give me back the time that was lost. This a total scam on the part of tracfone! How can they get away with stealing time off your phone that you have paid for? The so-called manager I last talked to virtually said this is what you are getting back, take it or leave it. He said there was nothing else tracfone would do to resolve the issue. This phone fraud on the part of tracfone and some need to take them to court.

I have attached a screen shot from my tracfone before the issue and another screen shot of what tracfone wanted to give me as a solution.

The last ticket number that tracfone gave me was [protected]

My contact information:
Richard beaumont
261 w mora drive
Green valley, arizona
[protected] (Land line)

On November 11, 2017 bought my son an 120 min card. It did not go though. I called they told me that his Sims card expired. The minutes where sent to a phone he has not used in over 6months. After talking to 3 people the last man proceed to laugh at me, I told him if anything happened to my child that I was holding Tracfone responsible. they sent me a new sims, that was also expired after 3 weeks of this issue of sending and receiving sims not for his phone or expired. My husband and I bought him a new phone. Called them yet again. Got his number transferred to new phone after we hung up I noticed the 120 min card was not added. Called yet again to be told sorry but that card has been added to transfer. No it hasn't. After asking for a supervisor and being on hold for ten minutes they hung up on my.

I would like to be refunded the price of the new phone $ 59.00as well as the price $ 29.00 of the min card.
Really not impressed with Tracfone at this moment. I have been a user for almost ten years. If this is the way your company is ran I plain to get a different companies.

On Nov 30, 2017, I Bought 2 Galaxy Phone from the Tracfone website, they Promised overnight delivery but they never showed up it has been a week now and still no phone, talked for over 6 hours on Tuesday, December 5th on both Facebook mgr. and on the phone, talked to numerous Customer Service agents and got three different ticket numbers and empty Promise's we ill let you know in 24-48 hours here it is 50 hours later and not even an email, 55.02 dollars out of a very tight budget, to a company for nothing, and C/S from hell that cant brush you off fast enough. And nobody to talk to about it Maybe someone here will find a reason to take action.
1. Interaction # [protected]
2. Ticket Number# [protected]
3, Order# 5787635
! Week has past and still no Phones. I did receive the Phone Case's I ordered the Phone from an Ebay site just 4 days after ordering the Phones, at least someone knows how to ship orders from customers.

I ordered a Tracfone on 24 NOV 2017, when it arrived on Tuesday, I spent over 2.5 hours on Phone, and they said it could not be Activated, after being sent from4 diff depts., I was giving a Ref Nr and call back next day, I did with No results, I called next day again wasted 2 hours going dept tp dept, then next day I was told to remove sim card, Fl 33484 their was none, so the girl had one sent to me 3 days wasted again, when It came in I inserted it, after 2 hours on phone I was assured they would put the 1500 Minutes for one year, I never did get a Pin Card with phone, so same old story, tonite I was sent to 7 diff depts., when the last one tried to send me to the 8th, I said NO I have other family members who needed to use my landline, The order number5646845 dated 24 NOV 17, shows that I paid for the Phone and 1500 minutes. My names is David Nelson Delray Beach
33484. PLEASE I CANT AFFORD YO BUY ANOTHER 125.00 CARD

I purchased $21.00 of data last week. It was put in my phone within a 1/2 hour. Trouble is, within the next hour it was gone, along with all my texts and all my minutes! Just gone. I have called Chat help and am irate over the whole situation. I had 3000+ minutes and 10000+ texts. Chat help inferred that I was defrauding Tracfone and told me to call some fraud number. They should have been aware that with everything gone, I could make no phone calls.
I have been a Tracfone customer since 2005 except for a couple of years when I received another phone as a gift. I used it for a while but was anxious to get back to tracfone. In fact, I have a new Samsung Tracfone due tomorrow.
The live chat told me there was no record of my ever having minutes etc. They questioned, quite rudely, how I ever got so many minutes and texts. I have no idea...they've accumulated for years but how could I possibly defraud Tracfone? So, according to them, they cannot give me my numbers back cause there's no record I ever had them.
Then, last night I see in my bank account that the money for the data I just purchased has been deducted from my account and yet, I have no data!
There's something seriously wrong here and I feel I am the one being defrauded. I have always sung the praises of Tracfone to people...now look at what happened to me.
They tell me to call again tonight but, I've called 2 nights already, been over 2 1/2 hours on the phone and gotten nowhere...just insulted.
The first agent, Phillipp, told me everything was fixed abd to call back in 24 hours. I gave him and tracfone an excellent review. Then, I call 24 hours later, talk to Jorje, and he had no idea whatvwas happening. Very, very frustrating. Then to give me numbers to call when I can't make any calls.
Can anybody here help me. I'm an 82 year old woman, house bound and depend on my phone for all access to the outside world. I am sick over this whole thing. To be called a liar by people who are supposedly there to help me is crushing. They never actually said I was a liar but their comments about my minutes etc. definitely said that.
Ann E. O'Neil
[protected]@gmail.com

Bought a new tracfone in Nov. 2017 to replace an older tracfone with a unreliable battery. Called to have new phone activated and my existing number and minutes transferred to the new phone. My new phone would not work properly in my residence and I was then directed to a higher level tech person (manager?). Meanwhile my account was inactivated and my existing number and minutes associated with my older tracfone were removed. I spoke to the higher level person at Tracfone and explained I had difficulty with reception on my new phone and the problem with the disappearing phone number and minutes. He explained that he would sent a different sim card and he indicated that I had one thousand twelve minutes associated with my inactivated account and that he would release 100 minutes of the total minutes to allow me to use the new phone while I waited for the sim card. The sim card arrived late yesterday 11/30/17 and I contacted tracphone today and they were again not resolving the issue. In total, I have spent the last two weeks or so, and countless hours on the phone attempting to resolve this issue to no avail. I now have a new phone that doesn't work (it was deactivated), I have no minutes showing in my inactivated account and I have no tracfone phone number to use.

I wanted my phone unlocked, I was told I had to wait till the 1st of nov. 2017 which was one month away. I called on the 3rd of nov. to get my phone unlocked so I could move to another provider. I was told they could not find my account and would have to put in some sort of request to another department but would speed it up but it would take 48 to 72 hrs. To complete it.
I called back after the 72 hrs. And was told they could not unlock the phone for the same reasons as before and that they would put in a request to another dept. To get it done, and again it would take another 48 to 72 hrs.
I'm sick and tired of this company and their customer service which is nothing but a [censor] joke starting with the recording that tells you to press 1 for english!...
These people make you want to scratch your own eyes out their're so inept.

Hi my name is georgina & i work with walmart i am actually makin the complaint for one of my customers(Senior).. he came in friday 11/3/17 to purchase a new phone because his battery was going out on his old 1..He Had 2332minutes n 29 days on his old phone n she kept claiming he only had 1160 so we didnt go on with the transfer becuas am customer was gonna lose out of half his min..the Rep Got Very Ugly With Us And She told Me..." well 1160 minutes is better than 0 min" & i told her really Mam You gonna have my customer lose out on about $100 ..well she was very ugly n hug up on us..so i did a return on the phone he had purchased n he went on to buying a new battery instead so he could enjoy his 2323 min he had..well today tuesday 11/7/17 he came bk in to tell me that his phone hasnt wked since that even of the 11/3 ...so i called customer service for him and comes out to be that That Very UGLY REP Went ahead n dis the phone swap after she was told not to..now this poor elderly man went all weekend w/o a phone and now has to wait for a new Sim To Come AND is gonna lose out in over $100 worth in minutes becuse the rep i spoke to today saod he only has 1160 minutes...this man Is a Elderly Man Who Doesnt Drive and Has to Find ride and now having to struggle with conflict is not very good foe a customer whos been with You Guya For Many Years If you can please get with me at [protected]@gmail.com or [protected] my phone or at my wk [protected]..Thank You Very Much & I Hope To Hear From Somebody About this Situation With Mr Howard..

I bought my wife who is in a nursing home, A tracfone and 700 min She could not learn to use it correctly. so I got an older phone from another provider I tried to transfer the remaining 300 min to my tracfone And transfer her number to the new provided of my wife. first they said they could not do it with both phones being active but finally did . when I went to transfer the phone number they said they could not because the services was no longer active. they said I had to add min and that after the number was transfered I could then transfer the min to my tracfone. well we transfered thephone number but now they say I lost the min. Hear is a copy of the chat
Hi! How may I help you today?
Leyson: Thank you for visiting TracFone Wireless.
Leyson: Hi Douglas.
Leyson: How may I assist you?
You: I wish to transfer remaing min from [protected] to354875077320940
You: R u there
Leyson: Yes.
Leyson: I do apologize. Once your phone number got transfered to another service. The remaining benefits had already been removed on the account.
You: I was told earlier that I that after transferd the number I could then transfer the min once the transfer was comlete
Leyson: I do apologize. We can transfer your remaining service if you had transfered from the same service.
You: thats not whar I was told
You: Hi! How may I help you today?Hi! How may I help you today?
Neil: Thank you for visiting TracFone Wireless.
Neil: Hi Douglas.
Neil: How may I assist you?
You: I need the account number for [protected] so I can transfer the number to another provider
Neil: I will be more than happy to assist you with that.
Neil: Are you chatting about the phone number that ends with 4334?
You: yes
Neil: The account number is the serial number of your phone.
You: [protected]
Neil: Yes.
Neil: Is there anything else that I can assist you with?
You: After the number is transfered I wish to transfer min to another tracfone
Neil: We can assist you with that.
Neil: Contact us back after you transfer the phone number to another service provider.
You: ok but they tell me I need a account number
Neil: Provide the serial number of your phone.
Neil: It is the account number of your phone number.
You: ok
Neil: Is there anything else that I can assist you with?
You: no that is all
Neil: Thank you for chatting with TracFone Wireless. If you have any further questions or concerns, please contact one of our customer care representatives at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
You: thankyou
Neil: You are welcome.
Oscar: Hello Douglas.
Oscar: Thank you for visiting TracFone Wireless.
Oscar: How may I assist you?
You: I wish to release a tracfone # Then transfer the min to another tracfone
Oscar: I will be glad to help you.
Oscar: Please provide me with the phone number.
You: release [protected]
Oscar: Thank you.
Oscar: There are no records found for the number you provided.
You: just a min
Oscar: No problem.
You: [protected]
Oscar: Thank you.
Oscar: Are you transferring the number to a new service provider?
You: yes
Oscar: Have you done the process with the new service provider?
You: No they said they could not do it till the number was reased they gave me a temp number
Oscar: Sorry for the inconvenience.
Oscar: I need to contact a different department.
Oscar: One moment, please.
You: ok
Oscar: Thank you.
You: let me know when you are back
Oscar: No problem.
Oscar: One moment, please.
Oscar: Thank you for your patience.
You: ok
Oscar: Thank you.
Oscar: One moment, please.
You: ok
Oscar: Thank you.
Oscar: I am still working with the other department.
You: ok
Oscar: Excellent.
You: about how much longer
Oscar: One moment, please.
Oscar: I have been provided that there is no request for your number to be ported out. Please contact the new carrier and request the transfer.
You: ok after we transfer the number then can I transfer the min to my other tracfone
Oscar: Yes, you can.
You: Ok I will go to the other provider now
Oscar: Thank you.
Oscar: Is there anything else that I can assist you with?
You: no
Oscar: Thank you for chatting with TracFone Wireless. If you have any further questions or concerns, please Chat with us or contact one of our customer care representatives at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 A.M. to 11:45 P.M. EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Thank you for chatting with us today. The agent has left this conversation. For further questions, please start a new chat.

-------------------Hi! How may I help you today?
Neil: Thank you for visiting TracFone Wireless.
Neil: Hi Douglas.
Neil: How may I assist you?
You: I need the account number for [protected] so I can transfer the number to another provider
Neil: I will be more than happy to assist you with that.
Neil: Are you chatting about the phone number that ends with 4334?
You: yes
Neil: The account number is the serial number of your phone.
You: [protected]
Neil: Yes.
Neil: Is there anything else that I can assist you with?
You: After the number is transfered I wish to transfer min to another tracfone
Neil: We can assist you with that.
Neil: Contact us back after you transfer the phone number to another service provider.
You: ok but they tell me I need a account number
Neil: Provide the serial number of your phone.
Neil: It is the account number of your phone number.
You: ok
Neil: Is there anything else that I can assist you with?
You: no that is all
Neil: Thank you for chatting with TracFone Wireless. If you have any further questions or concerns, please contact one of our customer care representatives at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
You: thankyou
Neil: You are welcome.------------------------------------------------------------------------------------------------
You: To transfer fthe number I had to buy another 60 min card for $20
You: r u still there
Leyson: Yes.
Leyson: I do apologize we can't do any transaction on this account once you had transfered your phone number to another company.
You: can I speak to supervisor on representive tells onething soI doit then you tell something else
You: Does it depend on who you talk to
Leyson: Okay, please stay on the line.
Leyson: Thank you for chatting with TracFone Wireless. If you have any further questions or concerns, please contact one of our customer care representatives at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Leyson has left the chat
You are being transferred, please hold...
Agent Alejandro enters chat
Alejandro: Hi Douglas.
Alejandro: Thank you for visiting TracFone Wireless.
You: Are you reviewing the previous chat
Alejandro: Yes.
Alejandro: I already did.
Alejandro: Unfortunately, when you move your number to another company, the balance is removed from the account. You do not have minutes left to transfer.
Alejandro: Do you have any further questions?
You: the person I chated with before assured me I could . . ealier I transfered 300 min and they gave me a hard time saying they could not do it as both phones were still active when they transfered the min then when I went to transferred the number they said i could not because the phone was not active so I bought more min and I was told that after the number was transfered I could transfer the remaing min
You: Hi! How may I help you today?Hi! How may I help you today?
Neil: Thank you for visiting TracFone Wireless.
Neil: Hi Douglas.
Neil: How may I assist you?
You: I need the account number for [protected] so I can transfer the number to another provider
Neil: I will be more than happy to assist you with that.
Neil: Are you chatting about the phone number that ends with 4334?
You: yes
Neil: The account number is the serial number of your phone.
You: [protected]
Neil: Yes.
Neil: Is there anything else that I can assist you with?
You: After the number is transfered I wish to transfer min to another tracfone
Neil: We can assist you with that.
Neil: Contact us back after you transfer the phone number to another service provider.
You: ok but they tell me I need a account number
Neil: Provide the serial number of your phone.
Neil: It is the account number of your phone number.
You: ok
Neil: Is there anything else that I can assist you with?
You: no that is all
Neil: Thank you for chatting with TracFone Wireless. If you have any further questions or concerns, please contact one of our customer care representatives at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
You: thankyou
Neil: You are welcome.
Oscar: Hello Douglas.
Oscar: Thank you for visiting TracFone Wireless.
Oscar: How may I assist you?
You: I wish to release a tracfone # Then transfer the min to another tracfone
Oscar: I will be glad to help you.
Oscar: Please provide me with the phone number.
You: release [protected]
Oscar: Thank you.
Oscar: There are no records found for the number you provided.
You: just a min
Oscar: No problem.
You: [protected]
Oscar: Thank you.
Oscar: Are you transferring the number to a new service provider?
You: yes
Oscar: Have you done the process with the new service provider?
You: No they said they could not do it till the number was reased they gave me a temp number
Oscar: Sorry for the inconvenience.
Oscar: I need to contact a different department.
Oscar: One moment, please.
You: ok
Oscar: Thank you.
You: let me know when you are back
Oscar: No problem.
Oscar: One moment, please.
Oscar: Thank you for your patience.
You: ok
Oscar: Thank you.
Oscar: One moment, please.
You: ok
Oscar: Thank you.
Oscar: I am still working with the other department.
You: ok
Oscar: Excellent.
You: about how much longer
Oscar: One moment, please.
Oscar: I have been provided that there is no request for your number to be ported out. Please contact the new carrier and request the transfer.
You: ok after we transfer the number then can I transfer the min to my other tracfone
Oscar: Yes, you can.
You: Ok I will go to the other provider now
Oscar: Thank you.
Oscar: Is there anything else that I can assist you with?
You: no
Oscar: Thank you for chatting with TracFone Wireless. If you have any further questions or concerns, please Chat with us or contact one of our customer care representatives at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 A.M. to 11:45 P.M. EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Thank you for chatting with us today. The agent has left this conversation. For further questions, please start a new chat.

-------------------Hi! How may I help you today?
Neil: Thank you for visiting TracFone Wireless.
Neil: Hi Douglas.
Neil: How may I assist you?
You: I need the account number for [protected] so I can transfer the number to another provider
Neil: I will be more than happy to assist you with that.
Neil: Are you chatting about the phone number that ends with 4334?
You: yes
Neil: The account number is the serial number of your phone.
You: [protected]
Neil: Yes.
Neil: Is there anything else that I can assist you with?
You: After the number is transfered I wish to transfer min to another tracfone
Neil: We can assist you with that.
Neil: Contact us back after you transfer the phone number to another service provider.
You: ok but they tell me I need a account number
Neil: Provide the serial number of your phone.
Neil: It is the account number of your phone number.
You: ok
Neil: Is there anything else that I can assist you with?
You: no that is all
Neil: Thank you for chatting with TracFone Wireless. If you have any further questions or concerns, please contact one of our customer care representatives at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
You: thankyou
Neil: You are welcome.------------------------------------------------------------------------------------------------
Alejandro: Unfortunately, that is incorrect. Whenever you port out a number to another company, the balance left is deleted. That is out policy for ports out and you can refer to our Terms And Conditions of Service.
You: You representative told me otherwise Is this the way you run your bussiness tell the customer anything but then return to contract after he buys more min
Alejandro: Sorry for the incorrect information but that is not how we work. You can retrieve minutes when you transfer to another TracFone device not when you transfer to another company.
You: After my min run out I will leave tracfone your customer services is lousy
Alejandro: I understand your concern.
Alejandro: Is there anything else that I can assist you with?
You: Your agentgave me wrong information so I have to payfor it?
Alejandro: Sorry for the incorrect information you received. Unfortunately, that is our policy and we cannot change it.
You: thankd for nothing
Alejandro: You are welcome.
Alejandro: Do you have any further questions?
You: no
Alejandro: Thank you for chatting with TracFone Wireless. If you have any further questions or concerns, please contact one of our customer care representatives at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Some customer service

My contact was cancel with safelink because they didn't get the TWO re certification I sent them. I was told I had to start from scratch and reapply for service. I did this on the 1 Oct and was told it would take 7-10 business days to get an application. I never received it. I contacted them on the 18th ... and was told I had to start from scratch again and was told to wait another 7-10 business days for another application ... 7-10 business days when by ... still no application.
This company is completely and totally incompetent. It's not fair that I have wait until 2018 to go with another provider.

These are the two enrollment ID I was given ... [protected] ... then [protected]

Bought a phone from HSN with 1500 minutes included in phone.. over five weeks 1, 200 minutes were deducted from my account without phone usage.. called TracFone with no results of compensation.. what a bunch of thieves.. TracFone refused to look at my phone call records...I'm very sorry I bought a TracFone..now I have to buy minutes and hope they too don't disappear..his company is unfair and I've been reading that this is a common occurrence in Pennsylvania... buyer beware!