ToysAndHome.com - Terrible customer serviceTHE worst online shopping experience I've ever had. My wife and I tried to purchase a baby walker from their site. First, at the end of our online transaction, I noticed that their site was not using SSL encryption. So, all our personal and credit card information was sent unencrypted over the internet! Calling customer server to tell them about the problem went nowhere, as the rep was not the least bit apologetic. He said that the systems people had done some updates to the server recently and that they probably just forgot to re-encrypt the site. He did offer to cancel our order right there, because apparently they don't need our business. Then, even though their site claims delivery of all items in 10-14 days, a week later we got an email saying the item had shipped. No tracking info, no carrier info, no expected delivery date, nada. So, we waited. And waited. And waited. Almost two weeks later, we emailed (after trying unsuccessfully to contact them via landline for a week), asking for a status update. They emailed back and said they couldn't provide the status and they had no tracking information for the shipment. They also said that they had over 60 orders for this product, as if to offer some very lame excuse for their incompetence. After our last irate email to them demanding tracking information or that they cancel our order, they responded almost immediately telling us our order was canceled and our payment refunded. This means that they were feeding us a line of horse crap about the item being shipped in the first place!! Almost 24 hours after the order was canceled, I still haven't seen the payment refunded. DO NOT PURCHASE FROM THIS COMPANY. They are rude, unprofessional liars, who are not at all interested in customer satisfaction.