Toys r us / gift card fraud
My father ordered 500. 00 on 2 gift cards on 12 - 6 they were shipped on 12 - 12 i had them next day aired to me. I just had a craniotomy because of a brain anuerysm bleed. I have 5 plates 10 screws and 2 clips in my head, i am lucky to even be here celebrating christmas with my children and my dad was helping me out because i have not been able to work. I am learning how to walk again. So i went to toys r us to buy presents for my 3 children, spent 3 hours shopping then went to the register to check out and they said that there was no money on the cards that someone used them on the 18th of dec. I spent another 1 1 / 2 hours with the store manager trying to get this settled with the on line people with no luck. We were transfered to 5 different people disconected 3 times and nothing got taken care of. First they said i used them at a store, then one said that they were cashed out, one said the shipping people must have gotten my card numbers and used them, another one said that an order was placed on line from the same store that issued me the cards in las vegas. I live in florida. Day 2 i spent another 5 hours on hold with several different people all telling me that they would fix this. Nothing again. Day 3 same b. S. On hold forever or waiting for a return phone call that i yet to receive. Day 4 is today. On hold for hours again. They said that they will be re - valuing the cards finally! But it has been almost 12+ hours and still nothing on my cards!!! Tomorrow is christmas eve, my last chance to get presents for my kids. I can not believe the run around i am getting from toys r us the family store! I have not slept in 3 days just wondering and waiting to see if we will have a christmas this year. After all that i have been through in the last couple of months with my surgery, this beats all! They took my fathers 500. 00 and now i have to wait until their fraud dept figures out who used them at their own location!! I am so disgusted with them, it is christmas time. What a mess!!
Well thanks for letting me vent. I guess i will be calling the police next. Maybe they can do something for me.
Thanks for listening & have a nice holiday!!
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