Menu
Toyota Customer Service Phone, Email, Contacts

Toyota
reviews & complaints

www.toyota.com
www.toyota.com

Learn how the rating is calculated

2.0 1217 Reviews

Toyota Complaints Summary

292 Resolved
923 Unresolved
Our verdict: When using services from Toyota with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Toyota has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Toyota. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Toyota reviews & complaints 1217

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Toyota reviews & complaints

ComplaintsBoard
K
1:15 pm EST

Toyota lakozy toyota

My name is khushwant singh hoonjan, staying at andheri east mumabi.
I own a toyota innova car, car no: mh-04-gj-3076 that has done 60955 km's.
I have given my car for general service on 19th jan 2018 for 60k km's at lakozy toyota service center located at 1, mahal industrial estate, sanghi oxygen compound, at mahakali caves road, andheri east, mumbai-400 093.
My car's service adviser was mr. Keten gothankar.
He said my car needs few things to be replaced like oil filter, air filter, air cleaner etc. Etc. And even he told me that some extra work of carbon cleaning to be done in my car, I agreed all and asked to do the work as I will be travelling to pune on 20th jan 2018.
When I took the delivery of my car in the evening the brakes were not working properly when I call my service adviser and complained about the same he told me to bring back my car to service center, service adviser checked the car and told me that your break drum has to be replaced. My car brakes were working properly till the time I gave my car for service.
Your service advisers are cheater and had created this issue to loot money from me.
Even when I had sent the car to change front brakes at the same service center (service adviser some mr. Anthony) after taking the delivery the brakes were not working properly when I took my car back for the complaint they created the same kind of scene and forced me to change my rear wheel liner.
This kind of service is not been expected form the toyota service center.
I'm complaining the same to consumer court and even giving all the bills and service report to media.

Thanks
Khushwant singh
[protected]

Read full review of Toyota
Hide full review
ComplaintsBoard
L
12:07 pm EST

Toyota rav4 se 2016

I was in an accident on the freeway. Hit and run. Car deemed totaled. My drivers airbags did not go off. All my electrical system was shut off and couldn't use my hazard lights in an emergency situation. Very scary. I was rear ended from on right. Spun 360 and hit the center divide. My rear end was in the fast lane still and no one could see my car since it was at night. Why did my electrical system shut off? Shouldn't the hazard lights work no matter what since that is what they are for?

Read full review of Toyota
View 0 more photos
Hide full review
ComplaintsBoard
U
12:39 pm EST

Toyota new vehicle purchase

I went to the dealership to have my 2014 Toyota Corolla Sport serviced on January 6, 2018. On my way to the dealership, I received a phone call from the sales department/trade-in staff asking if I wanted to get an estimate on my vehicle while I wait for it to be serviced. I said no at first, then the sales staff convinced me that it would be a good idea to know my car's value. I was told to go to the sales area to the room right by the pirate ship play area. Prior to coming into the dealership, I was experiencing depression and anxiety. I have Bipolar Disorder and due to lack of sleep and financial stress, I was acting impulsively, making poor financial decisions. At the time, I was actually in debt unable to pay my monthly living expenses and bills. While I was talking to Matt Landing and another young woman (I don't recall her name), the service center called to let me know that my battery was low and they would need to charge it to retest it, but I will probably need a new battery. I asked how much a new battery would cost and he said up to $200 plus. I asked him to go ahead and do the test and he said it would take a while for it to charge. So now having time to wait, the sales pressure was on. I started thinking about the fact that I couldn't afford a new battery and the service center said my Toyota Service Care extension was over after this visit and my next service would cost around $1, 200. I started listening to the sales staff even more at this point as they were reminding me that if I got in a new vehicle, the service is covered for the first 3 years/35, 000 miles with no out-of-pocket expenses. I was really feeling good about looking at a new care now (even though I had no intention to and was in no condition mentally or financially to do it). I began to feel energetic and excited. At this point, I would have bought a castle or unicorn if they asked me to. I started looking at the CHR, but Matt couldn't get the payment low enough. He asked me to run my credit so he had accurate figures to work with. After receiving my score of 667 he wasn't able to get the payment under $400 (remember, I'm only paying $260 for my vehicle). Since I was on a roll with the whole new car concept, I started looking at several new cars that cost less so I could get the lower payment. Before I knew it, I left the dealership with a $378 monthly payment for 7-year, high-interest loan for a Toyota Corolla IM (basic model with no extras) that I never even wanted. The very next day I felt so sick to my stomach after I realized what I had done. I called Matt Landing and told him I could not afford the car and that I made a terrible mistake. He said he would talk to Manny in finance to see if there was something he could do about the payment and/or getting my car back. I pleaded with him that I made a huge mistake because there was absolutely nothing wrong with my car I traded in and how it was fully loaded sport model with 39, 000 miles/$260 payments for 4 years. I felt totally bamboozled, I just woke up from a nightmare. On Jan 9th, I called and spoke to Allan the Sales Manager and he said he would look into everything and get back to me on Wednesday after he spoke with Matt and the GM. I happened to be in the area around 1:30, so I stopped by the dealership. Matt was with a customer, but he said he would let Allan know I was here. Finally, when I spoke to Allan, he said he checked to see if there was any way to resolve the issue, but the bank had been paid and my old car was gone, and that there was nothing he could do. He kept stating that all the sales staff he spoke to, said I was very happy and onboard with the whole thing. I told him about my mental condition at the time, and he still kept saying how his sales team said I was happy with the car. I told him I hate the car I bought, it was very basic with no extra features and it was definitely not as nice as my car I lost. The resolution I would hope for is 1) sales staff is trained on how to be aware of persons with mental health disabilities, 2) replace the Corolla IM with a 2018 Corolla Sport, and 3) restore my original monthly payment of $260 with interest less than 5%.

Read full review of Toyota
Hide full review
ComplaintsBoard
A
12:01 am EST

Toyota refusing of booking of gli automatic 2018

Dear Sir,
I have visited to a dealership Toyota Frontier Peshawar Pakistan for booking of two vehicles Toyota GLI Automatic. But they have refused of booking the same be saying that allocation of the said cars are not available and thus we cant entertain. However I have check the availability of the said car through www.toyota-indus.com, which showed that the said cars are available in the month of April 2018, I showed them the print of the availability but still they refused us.
After that I have lodged complaint against the said dealer to INDUS MOTOR on 08.01.2018 (Complaint No SJ0225). But regretfully they also failed to solve the issue so far even after so many reminders given to them.
I would humble request you to please solve my issue as soon as possible

Regards
Amjad Khan

Read full review of Toyota
Hide full review
ComplaintsBoard
P
5:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Toyota toyota central motors

I have been cheated by Dealer (Toyota Central Motor Pakistan) and Toyota Company Pakistan is reluctant to help me due to the political influence, power and numbers of dealerships owned by the same Dealer. since june-17 I have been subjected to emotional and financial loss because I opt for booking and wait rather than buying from their unauthorized showrooms on 15% premium. Dealer fraudulently Charge me additional money for extended warranty and overpriced accessories by claiming it as compulsory requirement for booking of new GLI, then they didn't delivered till 6 months (originally was a 4 month wait) and after 6 months forced me to collect pre-registered car instead of new unregistered car on 4DEC, where 100% payments including registrations and additional amount has been already paid to the dealer since June-17. now the dealer harassing me with different tactics to take that pre-registered car, my 2 million PKR ($ 20, 000) is stuck with them its been 7 month now. Toyota Pakistan (indus Motor) simply back off by saying "registration has been done by mistake, dealer is apologetic and nothing else can be done as per policy collect the same car and pay the difference as per 2018 current price (after keeping my money for 7 months, delaying delivery for 7 months, pre-registering without my information and consent, over priced invoice fraudulently)

Read full review of Toyota
Hide full review
ComplaintsBoard
K
6:13 pm EST

Toyota northridge toyota

I purchased my 2014 Toyota 4runner from Northridge Toyota 11/3/2017. The vehicle had no Reported accidents in the car fax but I noticed the rear bumper was loose and advised Randolph and Vanessa in Sales before purchasing. They told me to check it out and if there was a problem they would take care of me. I found out the rear bumper had a Dry wall nail to hold up the rear bumper and a tear in it I took photos and advised them of it. According to their "160 Point Quality Assurance"inspection sheet they can't consider a used Toyota vehicle Certified if it has any of the following. So I wonder what type of incompetent people they have inspecting their vehicles. A month into purchasing the Vehicle I get a call from Finance (Bryan) stating I had to return the vehicle or get a cosigner because I was not approved on my own?! I told him I would call him back by 2:00 to see if I could get a cosigner and at exactly 2:03 he leaves me a voicemail advising he "moved some things around" and all of a sudden I was approved. Even after all of this I finally talk to Vanessa in sales to take my truck in to get fixed and they can't even provide me with a loaner car, I advised her that the bumper being held up by a nail can cause an accident because it is loose and they did not care. I got ripped off because I thought I had bought a Toyota certified vehicle and that was not the case. My vehicle is the only way of transportation I have to get my two kids around, besides the fact that this should have been fixed even before they tried selling the vehicle. They made it seem like they were doing me a favor by fixing my rear bumper. They lost a customer and the chance of any of my family or friends purchasing from them over a Rental Car!

Read full review of Toyota
View 0 more photos
Hide full review
ComplaintsBoard
T
10:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Toyota sliding door cable

2010 Toyota sienna sliding door cable snapped. Learned that this has been a documented complaint that has been ongoing.In fact, there has been a warranty enhancement recall on it.The conditions, are if the vehicle is less than 9 years and has 120, 000 miles or less. My van has 137, 000 and the national customer service rep told me that there are no financial assistance that they can offer me even though this is a well documented problem with these sliding doors. This is my third toyota and they are well maintained thru the dealership. The cost is $1400. Total negligence on Toyota's part on not standing behind this faulty part and at least covering the portion of the repairs. I guess customer loyalty is second to the dollar. Very disappointed.

Read full review of Toyota and 1 comment
Hide full review
1 comment
Add a comment
J
J
jackiedif
, US
Apr 12, 2018 7:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

2009 Sienna with both rear doors having snapped cables. We ended up using them manually since even though I was under 120, 000 miles, I was told my year is not covered-only older and newer are. I called in over the summer and was told the parts haven't changed, they know it's a problem but don't know the answer so sorry. Well today, the door fell off the track as my son was trying to close it. We had to rig it with a cable to get it home! We bought this van due to what was supposed to be a trusted maker. Not proving to be so.

ComplaintsBoard
J
3:20 am EST

Toyota safety

My name is jessica I owned a 2011 toyota camry. I was in a accident december 15th 2017. My toyota safety performance was absolutely terrible. I broke my tibula and fibula, my fibula came out of my skin. I was hit on my passanger side I was the driver. My left leg the farthest from the accident was the one that was broken. I am very un-happy with my toyotas safety performance. I had to have plates, screws and pins in my leg and cant walk, stand or drive for 8 weeks. The car was totalled in the accident which wasn't even a bad accident. The handling of the vehicle didn't meet my expectations either it was a factor in the accident.

Read full review of Toyota
Hide full review
ComplaintsBoard
R
12:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Toyota substandard service repair

I've brought my car in on two separate occasions to have my windshield wipers repaired and they are still malfunctioning. The total repair cost to reposition the blades costs $77.00. Sadly the problem still exists and the dealership has been very unprofessional.

They attempted to repair my trunk and sadly broke it. I brought it back and they were able to rig it somehow now it's in worse condition than when I initially brought it in.

Unacceptable practices!

Read full review of Toyota
View 0 more photos
Hide full review
ComplaintsBoard
Y
10:56 pm EST

Toyota unethical behavior

An 85 year old man goes in on Dec 2017 for a $40 oil change and comes out with a $670.00 bill. Mountain States Toyota did multipoint inspection and only found a bad battery cable. Everything else checked out green with no problems. Fine change it battery cable for $53. Told additional "maintenance needed" - power steering service, 4 wheel drive service, brake fluid exchange, fuel injection cleaning service. All completely unnecessary. Al items passed on the inspection. My 85 year old dad not understanding these were not required items to keep the car running signs a document for the work to be done. Jeff Jenkin - Service Department Manager could care less how an elderly person might not comprehend that most of the work they proposed to him was not required to keep the car running. Jeff Jenkin told me "if he's too old to understand maybe he shouldn't be out on his own", his actual words. My dad gets $800 a month on social security. Does anyone think he would spend $670 on unrequired work? Mountain States Toyota service department didn't take the time to consider the customer, an older man with speech problems, before they got his signature. It was a complete up sale on an older person. Jeff Jenkin was extremely rude and confrontational and insulted all elderly people by basically saying if you're too old and too stupid it's thier problem. His only defense was my dad signed the agreement. He couldn't defend doing all the extra work they did. He had the signature and simply didn't care. Jeff also told me we could take the 3 cars my family has had serviced at Mountain States Toyota for many years and go somewhere else. NEVER send a person to Mountain States Toyota if they could be taken advantage.

Read full review of Toyota
Hide full review
ComplaintsBoard
R
12:58 am EST

Toyota larga espera... descaso com el cliente

Toyota administration Horrible!

El servicio fue bueno, cambiaram mi bateria.
Pero la administration deste estabelecimiento
Es muy desorganizada,
Mi amigo estaba en Toyota y me dijo que el carro
Estaba ready, hacia rato, el problema aí es la
Administration.
Estuvimos en el millennia mall por 5 horas
Cuando En la recepciona el joven dijo"usted irá
Esperar 2 horas"
Siempre es igual, en está Toyota esperamos mais
De lo prometido
Llamamos, esperamos, esperamos... mi
Abuela es diabética y estaba con ambre...
Estabamos cansados, exhausted...
Peor es decir que estuvieram alla para buscar
Nosotros cuando estávamos Afuera esperando
El driver

Gracias

Read full review of Toyota
Hide full review
ComplaintsBoard
D
12:31 am EST

Toyota replacement of faulty part on purchase of pre-owned vehicle during pre-delivery check.

On 28 October 2017 I signed a offer to purchase for a Honda Accord 2012 model from Toyota Parktown. Before transferring the full amount in cash for the vehicle, I noticed that the electronic front right side mirror on the vehicle was not working and in fact that the entire unit was not in any working order.
I was assured by Gary Burrow the Sale Rep. that the mirror would be replaced, that the mirror would have to be ordered by Honda SA, I was further informed that Honda SA has confirmed to Gary that the mirror is on a back order and would take a lengthy time to arrive, to date 13 December 2017 it has still not been replaced. I then contacted Ian Naidoo Automark Manager, for feedback on this he informed me that Honda SA had confirmed to him that they have not brought this part into the country for the past two years and in fact they do not know when they would be able to bring such a mirror into the country, that he has even contacted alternative suppliers and they have all confirmed the same that they are not able to supply such a part.
I proceeded to contact Honda Sandton to confirm the same, as I found this highly impossible. I provided Honda Sandton with the VIN number of the vehicle, as well as the make and model. The Parts Manager confirmed to me via communication with Honda South Africa that they could have the full mirror unit delivered to Honda Sandton in 10-15 working days. I then contacted Ian and told him the same, I first did not appreciate the tone in which addressed me. He then proceeded to inform me, the customer that I had to contact Honda Sandton and have them provide Ian with this feedback, not withstanding that on every occasion, It was I the customer that had to constantly follow up with Gary as to the progress and/or status of the repair. I am most certain that the Parts Manager at Honda Sandton, as well as Honda South Africa were not conveying an untruth to me when they assured me that they could have the said part delivered in 10-15 working days. I would like my matter resolved promptly and urgently, as I consider the bahaviour of Toyota Parktown unethical and irregular, and I have waited long enough to have this resolved that is by South African law the responsibility of Toyota.

Read full review of Toyota
Hide full review
ComplaintsBoard
M
9:16 pm EST

Toyota vehicle maintenance

On the 7th of December I arrived for my appointment at 3pm and found the service department was closed due to loss of power.
I was surprised not to have been contacted since a cellphone and battery backup to one computer would allow contact preventing people from wasting time and money for taking time out of work.
The people in the dealership didn't seem to care and did not even apologize for my time and not being contacted. Plus the next day after 9:30am when I called because they had not called me yet they did not seam to care because they lost power and what could they do. Complete lack of customer service. I feel disgusted with this type of treatment after purchasing a new vehicle.

Read full review of Toyota
Hide full review
ComplaintsBoard
H
2:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Toyota problem with my new toyota ch-r 2017

Hi
I bought my CH-R in May2017 and since then i took it to the garage 4 times for the same problem. The problem does not appear every day and it might happen without warning. When i get into my car and press the START button all the systems are on, and i see the READY light, but suddenly everything is OFF and a message appears (see the attached). One time this issue happened while driving backwards!
In the frist time in the garage they told me that they don't find any problem. The second time, they told me that the problem it's from the immobilizer wires and they fix it. Third time, they showed me a movie with a bad soldering and told me that it is my car, and again, it is from the immobilizer. A week ago it happened again!
I'm scared that it will happen to me in the highway and i'll lose control and make an accident!
I called Toyota in Israel a week ago and no one call me back.
I'm very disappointed of the service.
I hope that you can help me faster before something would happen!

Read full review of Toyota
View 0 more photos
Hide full review
ComplaintsBoard
V
12:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Toyota toyota car service

I'm Vicky here from Malaysia, I'm went to Toyota car service branch at Puchong Jaya Malaysia branch for normal car services this morning, normal car service spend more than 6 hour still not yet to finish, I'm make he appointment last 2 days before send my car, very disappointed for the branch services.
Normally car services is including car wash, my car didn't wash just now, but the price is including car wash, what happen of Malaysia Toyota service center? Isit management nobody to control or follow up? I'm get my bad experience with this issue, waste my time plus respect.
My feeling is, Toyota car services center more bad compare with others normal car workshop now.

Read full review of Toyota
Hide full review
ComplaintsBoard
J
2:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Toyota service department

I am writing you because I had brought my Scion tC into Heartland Toyota in 2015 to have an oil change and to question about a recall on scion and to find out if my vehicle was part of the recall because it was burning through oil. The service agent looked into his computer and told me that my vehicle was not a part of the recall. Fast forward to now and I had my motor seized up on me and talking to Capital Toyota in Salem OR that my vehicle was part of the recall and should have been taken care of but now my mileage is over the recall and the service agent did not notate the account in my inquiry. now I have to pay 6500 to have the vehicle's engine replaced. I am it happy with the way this was handled and I would like something to be done to help remedy this. I believe that his negligence to do his job is unacceptable and now I have to pay for it. Pleas help me get this right.

Read full review of Toyota
Hide full review
ComplaintsBoard
M
8:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Toyota 2012 tacoma secondary air injection switching valve stuck open

2012 Tacoma Secondary Air Injection switching Valve stuck open Bank one and Bank 2. Error code P2442. I have been having trouble with my truck going into limp mode because of the Air injection switching valve having a design problem and Toyota is a ware of this issue and is not doing a damn thing about it. They did do something for the Tundras but nothing for the 2012 Tacoma. I have been on a lot of blogs and this problem is not it may happen it is when it happens very upset and I'm pursuing this with Social Media and with my local congressman, and anyone else i can get involved in this problem.

Read full review of Toyota
Hide full review
ComplaintsBoard
K
7:15 pm EST

Toyota sale of used car by authorized toyota service provider, broadway motors, 880 weaver park road, longmont, colorado

Broadway Motors sold a 2006 Toyota RAV4 to Sara Renee Runyon, a single woman in her 20's. Without knowledge about the car's condition, she inquired about its transmission and engine. Jeff Woelfle of Broadway Motors told her he would take it to All American Auto Repair in Longmont, since they were 'authorized' in Toyota repairs and inspections. My client was not allowed to go to All American Motors or talk to the person, Mark Ward, who looked at the car. Mr. Ward indicated only in a written document (Multi-Point Inspection Check List" that the transmission fluid was "dark." Ms. Runyon asked what that meant since she could not talk to Mr. Ward. Mr. Woelfle assured her nothing was wrong and "dark" fluid was common. Mr. Ward later stated that he got a lot of business from Broadway Motors and didn't want to create problems. Shortly, after the purchase of the car (within a few weeks), as-is, by Ms. Runyon, its transmission failed, costing her several thousands of dollars to get a new one from Lee Myles Auto in Longmont.
It's clear that there was a suspicion of a transmission problem, but Mr. Woefle and Mr. Ward should have done more to determine a problem than just tell her many cars had dark fluid. Mr. Runyon feels manipulated by not being allowed to speak with or even question Mr. Ward. Jerry Morrison, owner of Broadway Motors, indicated he had talked with Mr. Ward and they were "okay" between them on the transaction and refused to help pay for a new transmission. They tried to blame the problem on Lee Myles Auto, which they said wasn't authorized to work on Toyota automobiles. They also indicated they never did anything but review the paperwork on the car, never actually checked the transmission even after a suspicion of dark fluid would indicate a possible problem that would require more investigation.
In short, Broadway Motors and All American Auto conspired to not tell Ms. Runyon there might be a problem, took advantage of her in not allowing her to speak to Mark Ward at all, and then refused to take any blame. Selling as-is when there is fraud in wrong. They should not hide behind the Toyota name and their servicing authority on Toyota cars to cheat Ms. Runyon. At the least, they should reimburse her $600 each for the new transmission. Certainly, as-is means a car could fail without recourse to the buyer, BUT HERE there was a noted problem of a transmission issue, and she was not told the truth nor even allowed to inquire about the truth or asking for more investigation into the transmission. That is wrong.

Ms. Runyon asks Toyota to warn and sanction both Broadway Motors and All American Auto Repair to never do that again to anyone, particularly young women who relied on their manipulative techniques to sell her a car they should have known had a serious problem.

Read full review of Toyota and 1 comment
Hide full review
1 comment
Add a comment
S
S
Shaun R.
, US
Nov 30, 2017 12:06 am EST

I don't know there would be any absolute indication there would have been a problem. Ultimately, she should have taken the car to her own mechanic and allow him/her to make the determination. Unfortunately that didn't happen and no reason to reprimand anyone over the situation.

ComplaintsBoard
S
8:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Toyota service and repairs not done

My car is still under warranty. The distance to empty guage doesn't reset when you fill up the car. I took the car for service and was told that since the guage was counting down it appeared to be working. Five hours later, I was waiting on the car, no repairs had been done. The issue is still unresolved and the guage still doesn't work. After five hours I demanded my car. Nothing had been done. No repairs made. During the fivemhours I waited twenty other people came in and left

Read full review of Toyota
Hide full review
ComplaintsBoard
K
11:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Toyota scion iq 2012 blizzard white paint peeling

Hello,

The paint is peeling off of my Scion IQ 2012. I saw online that this is a common problem. Here is one link http://www.toyotaownersclub.com/forums/topic/174638-paint-problems-with-2009-iq/

Can I take this to a Toyota dealership and have it repainted for free? Please let me know how to resolve this issue.

Kristina Klemmer
167 Little Washington Rd
Downingtown PA 19335
[protected]

Thanks

Read full review of Toyota and 34 comments
Update by k18951
Nov 27, 2017 11:46 am EST

Please see my complain above.

Hide full review
34 comments
Add a comment
C
C
courkora
Kelowna, CA
Apr 12, 2022 3:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

For those in Canada I just talked to someone at Toyota Canada and there may be hope! Apparently there is a Warranty Enhancement Program in Canada (W40) that could cover this up to 10 years from the first registration. I had contacted the dealership twice before and was told both times there was no "recall". I guess in Canada I should have been asking for a "warranty enhancement program". The customer service guy was super nice and helpful though and gave me the right information to reference to the dealership. Just waiting on a call back from them now.

W
W
WhiteScion
, US
Jul 11, 2019 2:21 pm EDT

I took my 2012 White Scion xB to the dealer about a month ago for this issue.

They inspected the whole car and took pictures of the areas that were peeling and even found spots that I wasn't aware of yet. The Service Consultant submitted the pictures to their body shop and said when the shop approves/confirms the repainting in 3-4 week they will call back. Wrote up my service paperwork and told me to call back if I don't hear anything in about a month. Everyone I talked to was very helpful and supportive and also seemed amazed that this is happening. I left feeling very optimistic.

It has been 6 weeks so I just called Toyota to follow up about. The same consultant was very nice and said that he has been flooded with the same requests and needed to talk to his manager about how they are going about requests that have been previously submitted. He came back and confirmed all my information, went into more detail about how many of these requests have been submitted after mine, and told me that a representative from corporate will be coming out to do their own inspections of the vehicles. He forwarded my information to his director and I should be getting a call soon to schedule another inspection. Which may be a good thing because more paint has started to peel.

tl;dr Toyota has received a lot more of these complaints recently and it seems like they are really working to fix it... I hope.. So take your peeling car in!

J
J
JenHCanada
, CA
Aug 06, 2019 10:17 am EDT
Replying to comment of WhiteScion

Are you in Canada? Mine is peeling as well and Toyota Canada seemed to think I was the only Canadian with this problem. Who can I call to add my VIN to the list of Scion XB's that are peeling?

C
C
courkora
Kelowna, CA
Apr 12, 2022 3:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of JenHCanada

Not sure if this is too late but I just talked to Toyota Canada about my 2012 Scion iQ with the same issue and they said there may be a "Warranty Enhancement Program" that would cover it from 10 years past it's first registration. It is W40. Just waiting to hear back from the dealership but I've been told no twice with them stating there were no "recalls". Maybe I was just using the wrong language?

S
S
ScionPoorboy
, US
Jun 25, 2019 12:03 am EDT

I have contacted two local dealers and they are willing to write estimates and submit to Toyota .. first one was that my car was out of warranty .. the second said they might get Toyota to cover it because of Customer Loyalty (Currently have 5 Toyota products 2 being Scions and fortunately 3 are 2012 but only one is White.) but I am sure i will get the same response .. here are some of the latest ..6 months after a little tiny spot started

View 0 more photos
N
N
NanW
, US
Apr 20, 2019 8:59 pm EDT

I have had the same problem. Purchased my 2012 new, paid nearly 1, 000 for the roof to be repainted, then other parts of the car began peeling. So unfair. gently used, 33, 000 miles on it- Toyota will do nothing at the local level. I am ready to join class action.

R
R
Ryan Houghton
, US
Mar 19, 2019 8:22 pm EDT

I have the same problem with 2011 RAV4. Is there any updated info on a class action ?

D
D
Deborahjn
, US
Mar 01, 2019 7:13 pm EST

Just went to the Class Action News and am trying to start a claim, if it works EVERYBODY needs to get on board.

J
J
JenHCanada
, CA
Mar 06, 2019 1:44 pm EST
Replying to comment of Deborahjn

Were you able to start a claim? How does this work? I have same problem with my 2012 Scion. Is there a cost? How do we all participate in this claim so that it is a class action?

M
M
Mfm77
, US
Jun 13, 2019 3:25 am EDT
Replying to comment of JenHCanada

Yes please let me know!

M
M
Mfm77
, US
Jun 13, 2019 3:26 am EDT
Replying to comment of JenHCanada

Please let me know! Paint started to peel off last year in November! My name is 2012 xb!

D
D
Deborahjn
, US
Mar 01, 2019 7:03 pm EST

Same with my paint on my 2013 Scion IQ Blizzard pearl paint. I am going to look into opening a class action suit. Will keep you up to date. This is [censored] !

M
M
murrayjodie
, US
Feb 14, 2019 1:58 pm EST

Well, I thought I got lucky and managed to avoid the paint problem, but nope. My 2012 blizzard pearl IQ just started peeling on top after the weather turned cold here in Arkansas. The paint is flaking off in quarter-sized sheets, with smooth metal primer underneath. I called Toyota, made an official complaint, and was told the same thing ... there's nothing they can do. Shame on them for not helping us with this obvious EXPENSIVE defect!

Q
Q
QuiteRandomMel
, US
Jan 31, 2019 12:20 pm EST

2012 Scion IQ pearl white paint (I don't know if that is the official name of the paint but that's what it looks like, it's iridescent) - same issue! First it was the roof, I thought it was an isolated issue. The dealership said they couldn't do anything about it, sent me to the body shop & they said it was a factory defect! I finally paid to have it painted, and now another part of the car is peeling (above the drivers door and along the top back of the same panel). I have called [protected] and [protected] and made a complaint (case # [protected]) - both numbers got me to the same exact representative lol. I also talked to a manager. They assured me there isn't much they can do, so I assured them I'd be calling daily until Toyota recognizes the issue and does something about it. I also lodged a complaint with the NHTSA. Here's my email address if anyone wants to get in touch: mel_noah@yahoo.com I don't feel like I should have to pay to repaint the entire car when this is clearly Toyota's problem.

M
M
Maya Nakagawa
, US
Jan 23, 2019 8:11 pm EST

I have Toyota IQ 2012 pearl white in Canada.
My IQ have been peeling off problem 2018 summer.
Then I contacted Toyota Canada customer service and Toyota head office in Japan.
The pearl white paint is something wrong.
I am Japanese in Canada.
How should we do a class action?

M
M
Mfm77
, US
Jun 13, 2019 3:36 am EDT

Yes let me know!

Toyota In-depth Review

Header 1: Overview of Toyota

Toyota is a renowned automobile manufacturer that has been producing high-quality vehicles for decades. With a strong reputation for reliability and innovation, Toyota has become a trusted brand in the automotive industry. Whether you are looking for a compact car, a family-friendly SUV, or a powerful truck, Toyota offers a wide range of vehicles to suit every need and preference.

Header 2: Vehicle Selection and Variety

Toyota boasts an impressive selection of vehicles, catering to various lifestyles and preferences. From compact cars like the Corolla and Camry to spacious SUVs like the RAV4 and Highlander, Toyota offers a diverse range of options. Additionally, Toyota also offers hybrid and electric vehicles, such as the Prius and Mirai, for those seeking eco-friendly alternatives.

Header 3: Quality and Reliability

When it comes to quality and reliability, Toyota sets the bar high. Known for their exceptional build quality and long-lasting performance, Toyota vehicles are designed to withstand the test of time. With rigorous testing and strict quality control measures, Toyota ensures that each vehicle meets the highest standards of reliability, giving customers peace of mind.

Header 4: Performance and Fuel Efficiency

Toyota vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a sporty driving experience or a fuel-efficient daily commuter, Toyota offers a range of engines and drivetrains to suit your needs. With advanced technologies like hybrid powertrains and efficient engines, Toyota vehicles deliver both power and fuel economy.

Header 5: Safety Features and Ratings

Safety is a top priority for Toyota, and their vehicles are equipped with advanced safety features to protect both the driver and passengers. From standard features like airbags and anti-lock brakes to advanced driver-assistance systems like lane departure warning and adaptive cruise control, Toyota vehicles offer comprehensive safety options. Toyota consistently receives high safety ratings from reputable organizations, providing customers with peace of mind on the road.

Header 6: Technology and Connectivity

Toyota stays at the forefront of automotive technology, offering a range of innovative features and connectivity options. From touchscreen infotainment systems to smartphone integration and advanced navigation systems, Toyota vehicles are equipped with the latest technology to enhance the driving experience. Additionally, Toyota offers features like wireless charging and Wi-Fi connectivity to keep you connected on the go.

Header 7: Customer Service and Support

Toyota is committed to providing excellent customer service and support throughout the ownership experience. With a vast network of dealerships and service centers, Toyota ensures that customers have access to reliable maintenance and repair services. Additionally, Toyota offers comprehensive warranties and roadside assistance programs, further enhancing the ownership experience.

Header 8: Pricing and Financing Options

Toyota offers competitive pricing across its vehicle lineup, providing customers with value for their money. Whether you're looking for an affordable compact car or a luxurious SUV, Toyota offers a range of pricing options to suit different budgets. Additionally, Toyota provides flexible financing options and lease programs, making it easier for customers to own their dream vehicle.

Header 9: Environmental Sustainability

As a leader in the automotive industry, Toyota is committed to environmental sustainability. Toyota has made significant strides in developing hybrid and electric vehicles, reducing emissions and promoting eco-friendly transportation. With initiatives like the Toyota Environmental Challenge 2050, Toyota aims to create a sustainable future through innovative technologies and practices.

Header 10: Resale Value and Longevity

Toyota vehicles are known for their excellent resale value and longevity. Thanks to their reputation for reliability and durability, Toyota vehicles retain their value well over time. Whether you plan to sell or trade-in your vehicle in the future, choosing a Toyota ensures that you'll get a good return on your investment.

Header 11: User Reviews and Testimonials

Customer satisfaction is evident in the numerous positive user reviews and testimonials for Toyota vehicles. Many owners praise the reliability, performance, and overall satisfaction they experience with their Toyota vehicles. Reading user reviews and testimonials can provide valuable insights into the ownership experience and help potential buyers make informed decisions.

Header 12: Comparison with Competitors

When comparing Toyota with its competitors, it consistently stands out in terms of reliability, quality, and resale value. Toyota's extensive vehicle lineup, advanced safety features, and fuel-efficient options give it a competitive edge in the market. Additionally, Toyota's commitment to environmental sustainability sets it apart from many competitors.

Header 13: Pros and Cons of Choosing Toyota

Choosing Toyota has numerous advantages, including exceptional reliability, a wide range of vehicle options, and strong resale value. However, it's important to consider individual preferences and needs. Some potential drawbacks may include higher initial costs compared to some competitors and a less sporty driving experience in certain models.

Header 14: Conclusion and Recommendation

In conclusion, Toyota is a reliable and reputable brand that offers a diverse range of vehicles to suit various needs and preferences. With a strong focus on quality, reliability, and innovation, Toyota consistently delivers vehicles that exceed customer expectations. Whether you're looking for a fuel-efficient hybrid, a spacious SUV, or a reliable sedan, Toyota is a brand worth considering.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Toyota customer service

Phone numbers

800 869 682 More phone numbers

Website

www.toyota.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Toyota?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Toyota Customer Service. Initial Toyota complaints should be directed to their team directly. You can find contact details for Toyota above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Toyota. Discuss the issues you have had with Toyota and work with their customer service team to find a resolution.