Toyota reviews and complaints 1
View all 1215 complaintsToyota - unfair charges
I brought my 2008 car into the service department for an emissions related smog test failure. Since my fairly new I told the service writer that it should be under warrenty. He agreed. Later that day I received a call expecting to have the problem repaired for free. Instead I was told that there was nothing wrong and I owed $97 for a diagnostic fee. I was not told that this fee had to be paid on a car under warrenty. The general manager and service department have not been helpful in listening to my complaint and can care less about me as a customer. I feel that I was ripped off and had to pay for nothing.
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Toyota Reviews
Oil leak 2013 vena less than $115,000 Vehicle warranty Disappointment with service experience at Toyota Sungai Ara, Penang Poor service my toyato rush 2019 model gear box issuesGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
They rip you off. I paid $ 760 for brake pads and they did not change the oil for which I went there in first place. The worst experience ever to a dealer
Your low mileage Sienna van should have passed the smog test the first time! You paid $50.00 at an independent smog station and FAILED! Then you take it to Toyota and it passed the smog test. You got ripped off by the other shop who failed you in the first place! Smog test are not under warranty! If the vehicle has a PART FAILURE, then the PART is under warranty. THERE WAS NO PART FAILURE. The vehicle passed with flying colors. The fee was for the cost of the smog test with cert. The other shop may have not warmed up the car properly, or not calibrated the smog machine right. The Bureau of Automotive Repair investigated the claim and DID NOT see any problems with Toyota of Temecula Valley's smog test results. The other smog tech should have double checked his work because the is no way it should have failed the test. IF YOU TOOK IT TO THE RIGHT PEOPLE FIRST, YOU WOULDN'T HAVE TO SMOG THE VEHICLE TWICE!