Toyota
reviews and complaints

I own Toyota Yaris HB 2014
regular maintenance and the car now has done a km of 67, 000 and suddenly the air conditioner compressor went dead
the problem is the car is out of warranty and Toyota wants me to bare the full expenses yet it is very uncommon that a japanese car experience such a critical problem like having the compressor dead in such a few km done with no accidents affecting it
the other point is the compressor is not available and it takes from 30-60 days for the compressor to be available so it is totally inconvenient and I am as a customer am very disappointed with the service provided by Toyota as I have to pay for the compressor which is very expensive and knowing that one time during maintenance while the car was still in warranty I reported that the Air conditioner wasn't working good and they said the filter needs cleaning only and not only I have to pay but also I have to wait in this terrible summer for 60 days for the compressor to be availabl!

i have a land cruiser GXR model 2016 which i buy it since beginning of 2017 from Saudi Agent and i made the routine maintenance with local agent who is very poor on services and follow up.
i just discovered a serous issue through a professional workshop which is back tires alignment where the differential is imbalance (shifted to the lift side ). this manufacturing problem that is not discovered or reported by the agent cost me a lot on frequent tires change due to high frictions due to this issue.

Car No: JTMHX01J5G4117582

appreciating your support
Tel#: [protected]
e mail: bejadi.[protected]@gmail.com

My wife and myself are having difficulty with a new 2018 Toyota WIGO's front strut vibration "Rumble". It was noticeable on the first day of driving. After reporting it to the dealer, the dealer has had no success expressing the reason for, nor the procedure for diagnosing and replacing the vehicle. Certainly Toyota has knowledge of the problem, and why would they release a vehicle with such problems to dealerships. A total of 3 trips to ask questions, and no answers. We just don't trust Toyota anymore.

I owner of avanza (bought in mac 2013). I service my car at Toyota Service Center Miri Krokop. Feel not happy with the service. I service my car regularly due to the mileage or date.

Last year december, I almost accident because my break didn't function. After I went toyota and check, they told me, my car is not safe to be drive (they didn't figure out before I told them to check for me). So ned to pay 1+++ to replace the sparepart. I agree, but after that they told me they dnt have sparepart and dont know when they will have. So, they suggest me to replace outside. Lastly I replace outside.

After 6 month (14 june 2018), I come for service again. Because my car mileage already reach 40000, the need to service a lot of thing. I paid almost rm600. Its ok. But after that figured something wrong with my gear. There is noisy when I change my gear to R or D. Because 15, 16, 17 holiday, I cant go to check my car. And I figured they is orange light on my dashboard (don't know what it cal, the place we can see our meters, mileage etc).

18 June I come to toyota again, I told one of the service advisor my problem and his reply is "we dont have many worker today". I ask him than how? And he just keep repeated the same thing. He is also very rude (didn't look at me anymore and keep said the same thing).

Than I go to another worker, this is good. He said he will help me check, and get back to me later. He reply politely. And always get back to me with the update.
So, the problem here is
1. I check my car regularly and they never figured my break have problem until I told them.
2. Toyota service center dont have toyota spare part and they don't know when they will have? Is this a joke.
3. My car get worst after I do my car service. Dnt they need to check first before give us back our car?
4. Why the customer service advisor so rude? If busy, than just ask us to wait and not be rude. At least reply politely and give some solutions. Most importantly try to help us.

And now I still waiting here, don't know when will it be done.

For the third time in less than three years the seal on my back hatch door has come loose. This time I was unable to lock my car and it took over a week to get hold of someone from the dealership to help me with the problem. I have taken it to my dealer each time and it has been reattached only to come loose again. The dealer (Culver City Toyota) has informed me that you will not cover the repair/replacement of this obviously defective part. As this is a larger vehicle, it is reasonable to expect that it would be used for transporting a variety of items. I have not used it to move anything other than groceries, boxes, books and the occasional folding table. I was told that whatever I was transporting was causing this problem. This is absurd! Please contact me about this issue and confirm that you will cover the replacement of this defective part!

Dear Toyota Iam Faisal abdulsalam.i have an idea to purchase new etios liva I enquired about liva price and sepecificatiion in nippon toyota corporation .Toyota dealer in kerala kayamkulam showroom iam really disappointing from Team leader and exicutive behavior I still not get any information about vehicle.The dealer ship is Nippon toyota kayamkulam branch branch manger behavior is too bad he telling your car enquiry we no need.any information about car will inform this month later Iam 100% dissppinting this dealer aproch.so dear Toyota pls resolve this things very fast other wise lose your customers

Thanks
&
Regrds
Faisal

front end shimmy when driving 60-65, have tried everything its not the tires balancing or front end alignment. there are blogs a mile long about these 4runners and they are doing nothing, can't sell it because buyer wants to know whats wrong with it. toyota says they don't know. also has a ticking sound that has many blogs about this on this truck online toyota says its the valves, why are fairly new trucks doing this and we are all stuck with these trucks because how do you sell a vehicle that has engine ticking and steering wheel vibration, if so many 4-runners are doing these same things shouldn't toyota do a recall.. this is giving toyota a bad name most of these owners say they won't by another toyota, they used to be a vehicle you were willing to pay more for because of their quality, but a new or newer vehicle that ticks and vibrates with no known way to fix it is a piece of junk.

Hello!
I am contacting from Ulaanbaatar, Mongolia and have a complaint about your 2015 Land Cruiser 200 V8 edition.
I bought this car on 2015 from your official distributor in Mongolia, named Tavan Bogd. But regretfully, its steering wheel has started to be shaking before it passes over 10000km. Even though I told your distributor and made them to check this issue several times, they explained it as normal matter and did not do anything about this. As the time passes to present, I am really anxious and frustrated about my steering wheel as it gets worse than before and makes me feel so uncomfortable and alarmed when I drive.
On 2011, I also purchased your Land cruiser 200 60th anniversary edition. Fortunately, that edition did not have any issues and problems like this year's edition.

(JTMHX05J504095597) - this is the cab number of my car.

Therefore, I hope you will solve this problem of my car.

Sincerely,

Batkhuyag

Direct line: +[protected]

Hi,
My name is robin and I bought toyota camry 2017 last year. Today when I went to lee's toyota which is on 135-69 queens blvd jamaica ny 11435, to get my vehicle service which was due after 25000 miles they told me that you have to pay for this service. When I told them that toyota give 5 free services and this is my 5th service then they said your service is expired and now you have to pay out of pocket. The staff there was so rude and the way they talked to me was very bad. I really had very bad experience today. And now my trust on toyota is all gone. I believed that toyota is very trustful and I always recommended all my friends and family to buy toyota vehicle but now my believe on toyota is all finished.
This dealer's service staff is so uncooperative that they talk to customer very rude and when I called them for making an appontment for servicing they give date after 7 days and today they told me your service is expired.

Robin sharma
[protected]

My husband Gurkirat Singh leased Rav 4 from east coast on route 17.in March 2018. Brain was the agent and William was the financial guy. My husband was buying different car since I convinced him to buy from them. I suppose to get 250 referral fee. William took a copy of my license and said that he will make sure that I get that fee.i have left many messages for William but he never got back .so I spoke to supervisor who suppose to look into. No one has gotten back to me. It's not the money it is the faith and promises which is broken. By the way I have bought sienna from them in 2008 under [name removed]. I am very disappointed and will think before buying and referring my friends and family. I sent my brother Ranjit Singh and Manpreet Kaur who are leasing hilander from you.

January 9, 2018 at Toyota Ventura (salesman EDDIE Weymeyer). I purchased a brand new 2018 Toyota Highlander hybrid XLE black pearl around 6:00 pm. Once I saw the car in the sun I noticed it has filament scratches all over the exterior of the car inclusive of the chrome bumper guard. In addition the instrument panel and the gear guide is scratched as well. I was unable to take it to the dealership until 1/24 due to the freeway being closed to the Montecito floods and debris flow. I brought the problem to the attention of Jason Rail who didn't show much interest in the problem. I continued to complain and he reluctantly agreed to send you car to some ineffective detail shop despite not even admitting he could see the scratches. The scratches remained so I filed a complaint with Toyota (case file 1804103136. Brian the regional manager came to Santa Barbara Toyota and inspected my car. I showed him another new car with the pearl paint and he agreed that he observed the scratches, but said because they were not a factory defect there wasn't anything that he could do to remedy the situation. He said what happened after the car came off of the truck and
before the sale. He approved another trip to yet another ineffective detail shop which again proved unsuccessful. The 2 Nd to the last time I spoke to Savannah she told me that Toyota would replace the instrument panel and the bumper guard but that I would have to pay the labor to have them replaced even though I had nothing to do with the scratches on the pieces. Incidentally my car had been averaging 20.5 mpg despite the advertised estimate being 29/31. Savannah the case manager said I needed to drive with a service technician to
assess the mileage issue. I drove with a service technician (Noah) who enlightened me as no one else had cared enough to do that if I pressed the update button on the screenwould update to the actual mpg I was getting which was within the advertised amount. After 5 months of constant complaining it took one lowly technician to teach me something that had anyone else cared enough would have told me to do this months ago. He also told me of Jason's ultimate detailing in Ventura was the only place in the area who could remove the scratches from my car. He told me a co-worker had similar scratches on his car and Jason's Ultimate removed all of the scratches. I spoke to Jason at Jason's Ultimate and he concurred he can remove the scratches not only on the exterior of the car but as well as the instrument panel as well. He stated he does this for dealerships all the time and that Toyota of Ventura being one of those dealerships. I was told by both Savannah as well as Jason Rail that they will not approve sending my car toJasons Ultimate. To do so would mean they actually care about the customers experience which clearly isn't the case. There is a lot of attention spent on a potential client and yet once the money is in the bank its sorry Charlie that's you're problem now. Shameful. Please take care out of your customer care logo. So now after paying 40, 000 unbelievably hard earned dollars on a scratched car I am now out an approximate 1500.00 detail which will finally give me the car I was supposedly sold a long and exhausting 6 months ago. Disgraceful, simply disgraceful. I have photos upon request. Debbie Roth [protected]@gmail.com [protected]

Hi please I have a problem with toyota egypt I ask them to reserve a corola 2nd grade at they tell me not possible to reserve it and the system here that the toyota dealer in egypt sale the toyota cars to the other cars showrooms so if I want to buy a corola I cant reseve it from toyota egypt I have to take it more expensive 1500usd more than the official price from outside toyota egypt how can a toyota dealership in egypt reply to a customer that I cant reserve the car even if I wait for 4months to receive it!
Note I was work in toyota alj abdullatif jameel in ksa for 10years and I know toyota way and I wait a solution for my problem
Note you can check the chating between my and toyota egypt official face book account

My e mail
[protected]@gmail.com
My name ahmed mansour
My mob no [protected]
Many thanks

Dear customer support!

I did not expect that with the purchase of the toyota camry car I would get a lot of worries and problems instead of satisfying them. Twice I did not expect to get such a slap from the eminent brand, unconditional trust, to which in my (and now not only in my) mind is collapsing day by day.
My car, transferred for repair on may 14, 2018 according to the order-along №s0012080 is still in the dealer center "toyota absheron merkezi mmc" azerbaijan and its future fate is not clear. Checking the quality of the car, as well as examination of damaged parts and fuel from the gas tank, which could give an exhaustive answer about the causes, and most importantly, the timing of corrosion of the petrol pump and the bypass valve the dealer did not conduct. Irrefutable evidence of incorrect use of this car by me.
My car is still in trouble even though 1 month passed. Absheron toyota service can determine the cause of the failure. I lose money and time. This is my third toyota car. I had before corllo and prado land cruser. But I had no problems with this cars. I bought toyota camry 1 years ago. Toyota was my favorite everytime. Please resolve this problem. Time and money have not expected more. I believe that the actions of the management of the dealer center "toyota absheron merkezi" endanger not only their reputation, but also the reputation of the toyota brand as a whole. I want to note that if the position of the dealership center does not change in my issue, I will have to address the media.

Yours faithfully, ravan rustamov

My car information is toyota camry. Vin:6t1be42k69x550159

Contackt number +[protected]

Attn : toyota japan,

Dear sir/madam,
Subject : toyota fj 2016 tires bald
Ref: jtebu11f8gk231535

I purchased brand new 2016 fj from abu dhabi, uae in march-2016, I faithfully did service with the dealer ship until 40, 0000km, during my 20, 000km and 30, 000km service I asked the service agent were my tires rotated and the answer was no. I had mentioned that around touching the 110km speed there was always a wobble felling on the steering wheel. at 30k service the answer I got was if the rotation would be done, then the ride would be uncomfortable as the tires would be not evenly balance on road.

During that time balding of tires was not easily noticeable, I was not happy and opted not to continue with the 40k, 50k and 60k service, because I felt that they were not doing anything different. I do not understand how the brand new vehicle inside 2 years the 50k mileage could have alignment issues, the car has never met with an accident.

by 50 k I noticed the tires balding one side and I have taken pictures, at 52k I rotated the tiers but the noise inside the cabin was unbearable.

That's when I was advised by a colleague to take it in and check the alignment, I had doubts so I went to an workshop and checked on a computerized wheel alignment machine, the compete alignment of the vehicle was off on the left side, the results were alarming, I had to buy 4 new micheline tires, if the issues would have been addressed and the protocol would have been followed at 10k, 20k, 30k service I would have not have to change all 4 at 55k, but the issue does not stop here, the alignment was so way off the tires would bald faster anyways. I had to spend aed 2, 145/- for 4 new tires and alignment, which was not necessary at this time.

In my company we had purchased 4 toyotas all of which have been driven over 120k and the original tires were in good shape. how come mine were gone.

I would like toyota japan to investigate the issue with the dealers and find out by was the protocol for rotation of tires not done during the initial service, I should be reimbursed. I have picture of the tire before changing, also comparison of toyota prado complete agency serviced 110k tires still in good shape.

Hoping to hear from some one soon

Regards

Hilton rock
[protected]@msn.com
+[protected]

I'm Dr Jaspal Singh the owner of Toyota innova 2.0X VAX 9077 who bought the vehicle in December 2017 with the hopes that Toyota is a good car to drive on the road without facing any issue even after service.

Here was very disappointed with my third service which was for 10KM on the 17/04/2018 done at Toyota sungai rasau Klang whereby its stated must to do alignment and balancing (switching front and rear tyre). After this service I had to go in for another 6 times just to redo my alignment and the appointment dates and problems are stated below

2/5/18- car was pulling towards the left and steering was not at the centre

Mechanic went for test drive and confirmed it and adjusted the alignment. Assisted by mr Bala.

7/5/18 - car was pulling towards left and mechanic claimed that must adjust caster so they did and told me to come back again if any issue. Assisted by mr Bala

15/5/18 - car pulling towards right side and steering was not centre, again they adjust the caster and told me that caster was not adjusted properly. Assisted by mr Bala.

Here on the 18/5/18 I'm facing the issue again whereby the steering is not at the centre again. Called Toyota and they told me to come in again for adjustment on 22/5/18. Assisted by Mr Bala.

22/5/18- went in to adjust the steering and was assisted by Encik raman and manager mr Dino.

30/5/18- facing the same issue whereby the steering is no longer at the centre and spoke to sungai rasau manager mr Dino and Hq customer service representive Puan amalina and was told to go in again to adjust..

Today on 1/6/18 - I'm facing the same issue whereby just matter of one day and the steering is no longer at centre. Have called up Toyota Hq malaysia and spoke to puan amalina.

Either the issue is with the car (which I doubt since it's a new car) or the mechanic it self.
Here I can't be making frequent rounds to Toyota service centre just to redo this small issue which could be solved if done in a proper manner.

Here if it's manufacturing defect please do something with the car. As a loyal Toyota customer I have never bought this car just to keep travelling again and again to Toyota service centre for my alignment. I badly need urgent attention on this matter.

For further inquiry you can contact me at+[protected]

Thank you
Regards
Dr Jaspal Singh

We have been a loyal co sumer of the local Toyota dealer for 7+ years.

We have a leased carolla with 19k miles. I had a sudden job change and now drive high miles. When I went in to inquire what my option were, this is what I was told.

1. Keep the car until the lease ends kn 13 months
2. Turn the car in and pay the lease for the next 13 months.

They wouldnt even look at the car or try to give me other options. I told the sales lady that "upon signing this lease almost 2 years ago, I was told that there were always options to get out of it and not to worry about that."

Her response "well, they didnt say they were good options."

This has resulted in me walking out. I will continue my search to end this lease in some fashion. I will never work with that dealership again, or purchase another toyota... Ever. What a rip off.

Went to toyota to have recall done on spare tire assembly. On the rack, they noticed both rear coil spring were broken.
They told me this is a serious road issue, and could cause problems with sudden swerving!
I took my sienna to three different certified garages, and all told me this is a common problem with older sienna's... Especially the '04 model.

One garage told me I was the 3rd one he's had in this year alone. It was also mentioned that if I did a sudden swerve, it could puncture the tire and send my
Car out of control.
I am not happy about this, and wonder why toyota has not addressed this issue which seems to a common issue for sienna's.

I will wait to hear your response, before I take this further. David c. Miller

Formal custmer complain: toyota egypt

Regarding toyota car with the below details:-
Toyota corolla
Model 2016
1600 cc
Motor 226752
Chase' 52806
Buyer: waleed ahmed ali mohmed
From: toyota agent in cairo - egypt
Branches: main branch at abbasya and sub-branch at new cairo 5th settlement

Dear all,

I regret to inform you that I extremely disappointed from the behavior that I had from toyota egypt since I purchased my toyota car back in april 2016
Hi
Please see the below details of my complain:-
* initially, I purchased a car of the above mentioned model back in 1st week of april 2016

* after only one month, I noticed that it's cassette is not functioning properly, and after many trials with toyota agent rep the cassette has been changed after almost 2 months of bargaining and after I did video recording to the fault of the cassette, that was not actually my main concern;

* my main concern, that during may 2016 i. E after only one month from purchasing the car, I noticed very sensible vibration in the driving wheel as i'm speeding up the car. Not only that, I also hearing abnormal noise from the car parts as i'm moving slowly above the normal speed pumps while driving. The car was actually has a clear manufacturing fault

* immediately, I take the car to the agent back in may 2016, and for too many times they try to fix the fault confirming that it's fixed with no actual result. Every time I take the car after fixation, I found the same fault as is until the moment

* moreover, the maintenance team was unprofessionally disassemble the car while maintenance, throwing all part around the place without having the basic arrangement for that (I have supporting video for that, capturing this unsafe/careless behavior while maintaining the car

* the service team was dealing with me and my family very aggressive, impolitely, and completely unprofessional without showing any basic understanding of the customer care

* I raised the case to the custmer complain team in abbasya - cairo represented by mr. Mohamed shams.. With all his initial efforts to support, he doesn't have any power or influence to the support maintenance team. He could show enough care or support to my concern. I did too many written custmer complain that all archived every time I raise it without even getting back to me with any tangible outcome or plan for fixation or even basic consideration to it

* I raised the whole case to the "customer protection agency" who is investing and try all best to support, without any care from toyota agent

* I really regret to have this bad experience with an agent of a very great brand like toyota that has lightening reputation - despite all the time and efforts that I and my family spent to have my new car properly fixed i'm rotating in open circles for more than a year an half with no actual result or even care to my concern. That's why i'm raising this to your kind attention for assertive action and to put end to this nightmare that negatively wasting my time and efforts with very negative impact to my whole life.

* the car still has the abnormal vibration/noise with very noticeable manufacturing fault. To me the solution is to promptly and properly fix this fault or replacing the whole car without me paying any difference for something i'm not guilty on, while I reported the fault after only one moth of buying the car. It badly affecting my mode, my personal life and my work

For you kind attention, investigation and prompt action

Thanks in advance to help sorting out this disappointing experience with your agent in egypt

Regards,
Waleed ahmed ali
Mobile: +[protected]

Im from oman phone number 00968 [protected]
I have problem in toyota service center of jalan bani bu ali I have new car 2016 still in warrenty my car repainted in setvice center by about 1200 $ and paint have proplem now. second I have rust in some parts of my care base part
Service center want more and more money
Service very bad and specific prices avilable for each service it is individual service according each person there.
Pls help me there is no responsable person there and no body help there im tired icant offered like this more and more money like this
My car kliometer now 16300 kilometer only
It is toytoa crolla 1.6