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2.0 1217 Reviews

Toyota Complaints Summary

292 Resolved
923 Unresolved
Our verdict: When using services from Toyota with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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5:11 pm EDT

Toyota cars

Formal custmer complain: toyota egypt

Regarding toyota car with the below details:-
Toyota corolla
Model 2016
1600 cc
Motor 226752
Chase' 52806
Buyer: waleed ahmed ali mohmed
From: toyota agent in cairo - egypt
Branches: main branch at abbasya and sub-branch at new cairo 5th settlement

Dear all,

I regret to inform you that I extremely disappointed from the behavior that I had from toyota egypt since I purchased my toyota car back in april 2016
Hi
Please see the below details of my complain:-
* initially, I purchased a car of the above mentioned model back in 1st week of april 2016

* after only one month, I noticed that it's cassette is not functioning properly, and after many trials with toyota agent rep the cassette has been changed after almost 2 months of bargaining and after I did video recording to the fault of the cassette, that was not actually my main concern;

* my main concern, that during may 2016 i. E after only one month from purchasing the car, I noticed very sensible vibration in the driving wheel as i'm speeding up the car. Not only that, I also hearing abnormal noise from the car parts as i'm moving slowly above the normal speed pumps while driving. The car was actually has a clear manufacturing fault

* immediately, I take the car to the agent back in may 2016, and for too many times they try to fix the fault confirming that it's fixed with no actual result. Every time I take the car after fixation, I found the same fault as is until the moment

* moreover, the maintenance team was unprofessionally disassemble the car while maintenance, throwing all part around the place without having the basic arrangement for that (I have supporting video for that, capturing this unsafe/careless behavior while maintaining the car

* the service team was dealing with me and my family very aggressive, impolitely, and completely unprofessional without showing any basic understanding of the customer care

* I raised the case to the custmer complain team in abbasya - cairo represented by mr. Mohamed shams.. With all his initial efforts to support, he doesn't have any power or influence to the support maintenance team. He could show enough care or support to my concern. I did too many written custmer complain that all archived every time I raise it without even getting back to me with any tangible outcome or plan for fixation or even basic consideration to it

* I raised the whole case to the "customer protection agency" who is investing and try all best to support, without any care from toyota agent

* I really regret to have this bad experience with an agent of a very great brand like toyota that has lightening reputation - despite all the time and efforts that I and my family spent to have my new car properly fixed i'm rotating in open circles for more than a year an half with no actual result or even care to my concern. That's why i'm raising this to your kind attention for assertive action and to put end to this nightmare that negatively wasting my time and efforts with very negative impact to my whole life.

* the car still has the abnormal vibration/noise with very noticeable manufacturing fault. To me the solution is to promptly and properly fix this fault or replacing the whole car without me paying any difference for something i'm not guilty on, while I reported the fault after only one moth of buying the car. It badly affecting my mode, my personal life and my work

For you kind attention, investigation and prompt action

Thanks in advance to help sorting out this disappointing experience with your agent in egypt

Regards,
Waleed ahmed ali
Mobile: +[protected]

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Sherif Fahmy
, EG
Nov 30, 2019 7:22 am EST
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Dear Sir,
I bought a fortuner car from your show room in Cairo, Egypt, 3 years ago.
I paid the down payment as required. At the designated time to receive the car i was informed that an extra LE 10, 000 is to be paid due to difference of Dollar Exchange rate ! although we contracted on a specific price. ?
of course i had to pay to receive the car.

Couple of weeks ago, I bought the Rush car form my daughter. i paid LE 425, 000 and i insisted to receive the car immediately to avoid the bad situation i faced with your company.

4 days after i received the car i discovered to my extreme surprise that the car is sold for LE 295, 000 not as i paid 425, 000 meaning that i over paid LE 30, 000.

When i discussed the matter with the manager i was told that the difference in prices again is due to the Dollar exchange rate.

So, you made me pay extra LE 10, 000 on 2016 when i bought the Fortuner and again you made me loose LE 30, 000 on 2019 when i bought the Fortuner.

So it is in face a loose loose situation dealing with your Co. Ok

I am sending this mail to you to inform you that i shall never...ever deal with Toyota any more.

Thank you for your honesty with your clients. Thank you for your support.

M
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Mohamad2018
, EG
Sep 18, 2018 11:25 am EDT

Hello there,
I hope you can help me find those who are on top of Toyota Egypt as I have a serious complaint & I really need my voice to be heard.
Are they are located in UAE or in Africa ? Any contact person or e mails that can help please ?
The agent in Egypt is breaching our simplest rights & that should not last for long
Regards
Mohamad Saeed

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11:37 pm EDT

Toyota complain

Im from oman phone number 00968 [protected]
I have problem in toyota service center of jalan bani bu ali I have new car 2016 still in warrenty my car repainted in setvice center by about 1200 $ and paint have proplem now. second I have rust in some parts of my care base part
Service center want more and more money
Service very bad and specific prices avilable for each service it is individual service according each person there.
Pls help me there is no responsable person there and no body help there im tired icant offered like this more and more money like this
My car kliometer now 16300 kilometer only
It is toytoa crolla 1.6

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Update by Tamer Lila
May 12, 2018 11:40 pm EDT

Car motor number 1ZRY290321
CAR BASE
RKLBB9HEXG5164458

Update by Tamer Lila
May 12, 2018 11:38 pm EDT

Name
Tamer abdulghani mahrous abdul rhaman lila
Tel 00968 [protected]

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5:58 am EDT
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Toyota I am complaining about engine malfunction of toyota sequoia-2016

Dear Sir,
I hereby complaining malfunction of Toyota Sequoia-2016 Engine which is emitting big sound when engine is ignited (started) and the Agent is demanding huge amount of money but Car is still under warranty for 3 years free service. The details of the Engine is as under:-

Model: Toyota Sequoia-2016
Engine No: R-F6059873-3312/00807
Chassis No: 5TDZY64A4GS062580
Date of Purchase: 16-02-2016
Odometer Reading: 180, 000 KM

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Update by Hassan Ali Hassan AbuAlSaud
May 10, 2018 6:00 am EDT

Dear Sir,

Please look in to the matter and revert us to e-mail: falcon@falcon.com.sa

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3:42 am EDT

Toyota service

My name is Amarjeet Singh, I am using Toyota Liva,
Few months back I got an accident and my car got damaged, I send my car at Sanghi Toyota which is located in indore on 28 march and the gave me back on 21 April, I didn't get any type of support, my car was not well built, small small glass pieces were there, some material they forgot to fit, which is still not there, my whole vehicle is making noice while moving, some kind of voice is coming from A/c, I never get proper responce when ever I go there still. I have roam around to find anyone to support me to do things done which are pending till date.

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7:22 pm EDT
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Toyota service damage

Customer #762360
I have a 2010 Toyota Camry. I purchased this used car 2 years ago and have had no problems with this car whatsoever. It was purchased from a non-Toyota used car dealer.. On 4-12-18 I took my car to Firestone of Marietta GA for a routine synthetic oil change blend and due to an error by the Firestone technician there was an immediate oil leak to my Camry. I took the Camry back to the Firestone 24hrs later (it had to be towed there) as it had stopped on me numerous times on the interstate the evening coming home from work after my oil change. By Friday a.m. (4-13-18) Firestone said I had possible engine damage.
I received a call from Firestone Claims Advisor on 4-16-18 and they said they were assuming all liability and wanted to know where I wanted my car to go to for repairs. Although I'd never used the Toyota of Marietta dealership (750 Cobb Pkwy, Marietta GA) I asked that my Camry be sent there for diagnosis and repair.
After being towed to your Toyota dealer it was initially determined that there was no engine damage. I went to dealership on 4-19-18 and drove the car (test drive) and immediately heard the same noise coming from the engine. I told the Service Manager Steve Hanna to ride with me in parking lot so that he could hear the noise. He stated that he heard the noise and he apologized and would have his technicians to re-check my Camry. At the time, Mr. Hanna stated that their Master Technician had even looked at my engine and he found no damage and that the techs had driven my car and there was no noise.
On 4-20-18, Mr. Hanna called me that a.m. to state he apologized as there was some engine damage after he and his techs proceeded to drive my car the previous afternoon (4-19-18 after I left the dealership) and they both heard the noise and it also began to worsen as they drove the car. He also informed me that he sent 3 quotes to Firestone/Bridgestone to address for a new, rebuilt and a used Toyota engine. Firestone agreed to replace the engine with a used engine chosen by Marietta Toyota service technician/manager. The engine reportedly arrived on 4-24-18 and was completely ready for pick up 24 hrs later (4-25-18) per phone call from Mr. Hanna. He stated that Toyota could not release the car to me until they had payment from Firestone/Bridgestone-claim #2301310.
Payment was finally received by Marietta Toyota on 5-4-18. At that time Mr Hanna called me and said the Camry was ready for me to take possession of and that the engine was installed and the Toyota techs drove the vehicle for 30 miles and there was no problem noted at all.
I picked the car up at the Marietta Toyota location on 5/5/18 and drove it a few miles. When I stopped at the stop sign the car did a slight jerk when I braked. I proceeded to drive a few more miles and the engine was great but once I stopped at a red light (3-4 lights) the car started to jerk each time as if it was having difficulty changing gears. I reached my destination and parked my car. Once I got back into my car to put it in reverse from the parking space the car would not go in reverse. I tried this several times with no success. I called the Marietta Toyota dealership and was sent to Svc Manager voicemail (Ashley). I then called my personal auto insurance and asked for a tow back to your dealership. Ashley, Toyota Svc Manager called me back and apologized for inconvenience. She put me in a Toyota rental and said the foreman would check my car out on Monday a.m. (5/7/18).
I received a call from Mr. Hanna around lunchtime today stating the following:
1. Toyota changed the transmission fluid (was not ever discussed w/me)
2. There was severe internal transmission issues
I then asked how and if it had anything to do with the fact they put in another engine and he said no. He stated he could get prices on a used transmission which would be around $2-$3K but that it was my responsibility to cover the cost because Toyota was not responsible for any transmission issue.
I TOTALLY disagree with this! My car had absolutely NO transmission or any other issue prior to Firestone's oil damage and now Toyota placing a used 83, 000 mile engine in the car. It had sat on your lot for almost 3 weeks and I made a simple 16 mile drive after it was reportedly checked out as "ready" and had immediate transmission issues? Not acceptable at all!
Furthermore, I asked Mr. Hanna shortly after 4-25-18 if they had checked my transmission fluid as it was recommended to me by another mechanic that if the engine was being replaced to make sure the transmission fluid was checked. At that time Mr, hanna's response to me was: "all your fluids are fine, no problems there". He also documented on invoice "all fluids full".
There have been 2 times that I was told information by your Svc Mgr that now have proven not to add up whatsoever.
The transmission for whatever reason was damaged while under your service and care in replacing the engine. This is a Toyota problem and I am asking and expecting for Toyota to own up to their mistake and take responsibility to repair my transmission and have my vehicle back to its original working condition. This is only right! I can be reached via email [protected]@gmail.com or [protected].
Susan H. Thomas

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1:28 am EDT

Toyota toyota cebu reclamation branch, philippines, service complaint

Dear Toyota Cebu Philippines,

We Mr & Mrs. Joy & Juditha B. Talisic, Writing a complaint letter about recently bought Toyota Hilux Revo MT-E, We bought the pick - up by bank loan last November 2016, 9 months after we experience having noise underneath in the back cargo, We went to toyota for check-up they say schedule after 3 days, then we back in 3 days we have to wait another 3-1week days for result and warranty approval, by then took 13 days approved by warranty by testing drive and approved, from the approval period another schedule 3 weeks to 1 month schedule. "Toyota Cebu north service said... Mam, we have to order parts from japan if you need quick we charge P3500+... we told, no coz it's under warranty.

After another month of waiting coz we don't have budget to pay the the quick, they called that the unit has been fixed and ready to pick up. so we are happy coz we used the pick up for our children going to school daily and some important usage….

Few months after in first week of March 2018, same sounds came back and we have to go for another car check up, Toyota service say… we have to schedule it, took two weeks to get approval. then they order the Spare parts, after a week time in the last week of March they called us saying … the spare parts they have ordered came wrong, we went to Toyota Cebu North Reclamation area to clarify the situation they say, take back the car while waiting the spare parts in Japan for another month, they said again" Madam, if if you need quicker we will charge P3500+ minimum for freight" we decided NO coz it's under warranty and we don't have enough budget.

Heres the Schedule Below in 2018:

• March 1st week complaint - Engine gear sounds underneath
• March 2nd week - Warranty test schedule
• March 3rd week - Spare parts came wrong
• April 1st week - Spare parts re-order to japan in a month time
• April End - Toyota service called no spare parts available
• May 04 - Toyota called to deposit the unit for repair
• May 07 - Toyota called the spare parts came wrong

Please, we choose Toyota for quality, availability of parts and good service, imagine how we compromise just get the car fixed and just saying these to your customer back and fort. Please Management take action because your sales department maybe they just focusing sales to get money charges from the poor people like us.

My unit is under warranty if this unit has factory defect issues, please provide good service and action, or replacement.

Sincerely,

Mr. & Mrs Joy and Juditha B Talisic

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1:57 pm EDT
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Toyota untimely recalls of 2010 lexus hs250 hybrid

Car Narrative
5/3/2018
Due to the lack of being able to work because of not having dependable transportation, I was forced to move in with family here in Rockledge on 11/2017. I paid to freight the subject vehicle here as I knew it would not safe to drive it this far,
On 8/18/2016, I purchased a 2010 Lexus HS250h from Enterprise Car Sales on Glenwood Ave in Raleigh NC for $15, 000.00. They made all types of claims about the reliability of the car as I informed them it was imperative. Also, I made most of savings, $5000.00 as a down payment as they handed me their 120 point inspection. I also purchased a Drive Train Warranty and Tire and Wheels Warranty. Approximately 3-6 months afterwards I begin having problems. I stalled in traffic, the engine would shut down while the car was traveling high speed and I never knew when it was going to cut off on me in the middle of traffic. I had originally purchased this car to return to work after getting my master's degree, so I invested $5000.00, most of my savings into this car. Well it is 1 and a half years later and I have never felt safe enough to drive this car out of state or more that 200 miles round trip.
There's been two recalls on this car since I purchased it. And I was never notified of any of them. When I heard about the recall on the drivetrain the car had been towed into the shop for the third time. I trust this mechanic and his final diagnosis was that the engine was dead and there was a recall on the drivetrain. Lexus insisted that I tow it once again to their dealer and after the dealer supposedly repaired to recall he informs me that the car has a dead battery and will not start without my purchasing a $400 dollars battery. They have also informed me that if I don't pay for the battery that they cannot do the test they need to do to possibly replace the engine.
At first Lexus gave me the impression that they were going to help me replace the $7, 000 engine but now they tell me they will not. Now I'm stuck with a $14, 000.00 debt on a vehicle that cannot even take me back and forward to work for me to pay for. The damages caused by driving the car for over 8 years with a bad drive train are horrendous. According to their own recall notice. This manufacturing flaw occurred when the car was originally built and left unrepaired, can caused excessive wear and damage other components of the drive train, which includes the engine, transmission, axles, etc. I also am receiving conflicting information about which of the 7 (seven) total recalls of this model vehicle have actually been completed.
But I guess it won't matter in a while because due to the cost of repairs and my not having a way to get to a job, the car will be repossess, with a $14, 000 deficit judgement against me. Lexus makes all these grandiose claims about how they work with their customers and they love their customers and how they bend over backwards to help their customers. All their niceness has done nothing to actually help me save this car and my credit or who knows, the lender may very well take me to court for this much money. Maybe legal aid can help because it's impossible for a small consumer like myself, to go up against a huge billion dollar company like Toyota, alone. This car has ruined my life and I don't feel there is anything I can do. Incidentally, the car is now worth, in excellent condition $7000.00. Reduced by 50% after one year of ownership.
I do not make this statement likely. But, what's happened to me can happen to any consumer. I believe they orchestrated the entire process once the car was in the Lexus dealer's hands, I lost total control, and they knew it. Now, they can just junk the car and all the debt falls on me with no responsibility falling on Toyota or Lexus.

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10:27 am EDT

Toyota mm_t

I have Toyota corola 2008 to day in recall at gm Egypt Abo rwash I was complaint about altar shefft and they check getting error cood as 1- p0900
2-p0910
3-p0920
4- p0885
Then thay told me that error can be at the gearboxes so the car will stay to send reading to the main gm to replay if that parts cast on gm or on me. So that is my car vin :
AHTLB52EX03016429. I trust Toyota & I think that u will help me to configure that

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1:37 pm EDT
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Toyota customer service contact

I recently purchased a new 2017 highlander less than 30 days ago from a military auto sales in italy. Since the time of purchasing, my car has shut off while driving, malfunctioned into the anti theft, and reset all settings throughout vehicle. I contacted the dealership about this issue, and they have not fixed this issue. I have attempted to contact toyota directly with no luck. The contact information for the us is incorrect. I have written 2 emails and have not heard anything back. According to the consumer act 2015, the dealership is allowed 1 chance to fix this issue, if this issue is not fixed; then I am entitled to a full refund of this vehicle. This is the best option for me because this vehicle is proving to be very unsafe and toyota is showing a lack of respect for its customers.

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This review was chosen algorithmically as the most valued customer feedback.

Toyota - roadside assistance

On May 3rd, I contacted roadside assistance because I needed fuel. I was informed it wouldn't be a problem that I was covered for 3 gallons of fuel. B's Towing showed up and only brought 2 gallons. If my coverage is paying for 3 gallons of fuel than that's what I ought to get! I made a complaint and was informed they are only allowed to transport 2...

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3:45 pm EDT
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Toyota battery warranty

My Toyota Camry battery was under a 7 years warranty, I was told because that was in 2013 and now we are in 2018 which is only five years that for some reason they could only cover 25 percent, being told a price over the phone by a guy named Shelby of 80 something dollars I rushed over and brought my car in, after waiting 2 hours for my car I was brought a receipt for 120 and I was misled over the phone, about the price the guy argued with me and I know what he told me the conversation may be recorded so I would like them replayed! Asked for the manager he came a man named Brett was very ruined and showed no remorse what so ever and I had to wait for them to take the new battery out and apply my old one! I am upset and I had to go to another place to get a battery! I have owned 3 Toyota's and I have never been treated this way nor had any problems!

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1:43 am EDT
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Toyota my lexus ls460l / 2012

Dear Sir / Madam,
Greetings,

The below email is the fifth was sent to Ibrahim Khalil Kanoo company - Lexus agent in Bahrain. Unfortunately, I did not find any response from them and after (3) international phone calls from Saudi Arabia, finally a lady answered me, and I explained my request to her then she told me that she will talk to Mr. Rine and will get back to me and after long time I contacted her again, and she told me that Mr. Rine refused to give me The report until he sees the car and the driver's license to make sure in Bahrain, very strange, I told her that it's not easy to travel from Saudi Arabia to Bahrain especially for this reason for 30 minutes and go back to my country .

In general, my request to get full report because of my strong desire to complete the regular service in Lexus agent in Saudi Arabia after my coordination with them, I have informed that there is no record belong to my car because the previous service was done in Bahrain.

I ask the distinguished Lexus official in your company to direct Lexus agent in Bahrain to provide me asap with the report, especially as what was done from them was not supposed to be done by an upscale company like yours. I am very surprised by the deal from the Lexus dealer in Bahrain .

Thank you & b. rgrds.

From: BAROOM, AHMAD A
Sent: Sunday, April 29, 2018 4:17 PM
To: Reni.[protected]@ekkanoo.com.bh
Subject:

Dear Eng. Reni,
Re below email sent to your kind company i need help to direct one of your staff to send me the history of my car as you know its not easy to come to bahrain buy a ticket and take leave from my work just to show you the owner ship card so please find below the card copy and the car it self .
Thank you for your kind help and cooperation .
Rgrds.

Dear sir/ madam,

I actually bought a used Lexus LS 460 2012 from Bahrain and exported it to Saudi Arabia. I would like to continue on having its service at Lexus dealer in Saudi Arabia. However, to start doing so, I would like to confirm whether the gearbox transmission oil was changed or not in order decide to have it changed in next maintenance or not as I don't have a copy of the car's previous records.

Therefore, your kind reply with attached full reports for the mentioned car is highly appreciated,

VIN: JTHGL46F6C5045149

Your sincerely,
Ahmad

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6:47 am EDT
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Toyota customer service or support area

I called [protected] since 2/26 for a change in payment date. I was told I was not able to change my payment due 3/3/18 as it was too close to the date when I received my payment letter a few days prior. Even though I had a problem with that, I couldn't understand match was not going to happen but everything should be all set for the 4/28/18 payment, when my husband/co-signer receives a call that my payment is late! I call Toyota financial not once but twice because the rep I spoke to could not do her job. Cintiria Rose Rep ID 4369192 places me on hold for 15 minutes and I can hear her coming back on the line several times, to tell me a manager was not available and she was transferring me to the resolutions department. Since it's not my 1st hang up when calling Toyota I asked for the phone number to this department in case we get disconnected. Cintiria informed me this department did not have a telephone number and I can dial the number I dialed to contact her for a transfer. When I asked her for her last name she informed me she was not allowed to provide me with that information. I asked her manager's name and she informed me her name was Paula no last name no ID number. I called back spoke to another rep that confirmed all of this was incorrect, I was provided with Cintiria's last name and informed there was no manager by the name of Paula but that Cintiria Rose was staff. All I wanted was a payment date change please pull my calls from 2/26/2018 as I made several calls before I lost it. I filed incident # [protected] for Cintiria was advised I would get a call in 3 business days and since to date I haven't I have taken it to social media. Instagram and Facebook to no avail! I have not been contacted by Toyota financial for my complaint and dissatisfaction, my payment date has not been changed since 2/26/18 initial request date but I did receive a survey for rating my customer service?! I gave credit where it was due and also submitted my complaint number along with details and nothing. I have never received such horrible customer service from such an enormous corporation! I been leasing since 2015 and my husband for years prior for personal and for his business. Don't treat your customers like [censored] and retrain your customer service. With this I file a formal complaint and expect a formal acknowledgment of such.

Glenda Amalbert and Angel Delgado
[protected]

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Update by Glenda Ama
Apr 27, 2018 7:21 am EDT

I wanted was a payment date change. pull my calls from 2/26/18. I made several calls before I lost it. I filed incident #[protected] as a result of phone call with CINTIRIA ROSE # 4369192. I was advised I would get a call in 3bus dys to date, I haven't. I posted my complaint on IG and FB to no avail! I need a call from Toyota.

Glenda A and Angel D

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Toyota used car purchased from toyota lot

I purchased a 2011 mini cooper from herrin gear toyota i55 north jackson, ms
04/03/2018 I brought the used car home one day drove to work and noticed a ticking noise and oil spilling from vehicle and it smoked bad. I took the car back to the service department 04/04/2018 and have yet received the car back with continued run around. I have spoken with robert evaro sales manager and my mother has as well and he insist that the car was communicated to me as sold as is and I have nothing in my possession that I signed to state that. I have the papers given to me at the time of purchase and notice I do not even have a proper bill of sale. My concern is growing strongly daily because I financed this car that was placed on a sales lot that was never in a good working condition to sale to anyone to start with. I even have documentation on each time ive called to ask about status of the car and what was told to me. My mother has gone to the lot to speak with finance manager and sale manager as well. After contacting the repair shop that robert evaro told us the car was at my concerns grow even larger! And I am being told two different stories about the real issues with the car which further lets me know this car has way to many issues to be placed on a car lot it should have just been auctioned off with all the problems it has. I am reaching out to toyota corporation for assistance with product sold from your brand establishment and if forced will contact the better business bureau and escalade it as high as possible if necessary because I feel i'm being taken advantage of. I will say that robert evaro offered me a loaner car until they resolve the issue but that is not my concern. The attitude is far from professional when I call in my calls may or may not be returned with proper updates. I want to be reassured that the car I purchased from the toyota used car lot which should have standards and checks before being placed out on lots is properly repaired not patched up because again I would not have purchased anything not in a working condition and according to the two different feedbacks i'm receiving about what's I needed to bring attention to what is being done from this car lot. Herrin-gear toyota 6100 i-55 north jackson, ms [protected]
The end result I want to be assured is that the proper repairs are handled not patched over. Please contact me if you need the papers that was sign that's in my possession also any other information needed. I will also contact the bbb to file a complaint if necessary to protect myself and others in the future.

Marchel & ladonna bell
[protected]

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9:30 pm EDT
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Toyota unethical behavior...

on or about middle of the month of December 2017 purchase a lease car from a Toyota dealer located on Hempstead new york, I return in a different lease car from another dealer different brand with 6 month due to the date of the expiration off that lease on payment, well I spoke to a sales consultant name Marvin Lopez who attended me at that moment in witch we got into a deal, but he offer me to take over those payment and have the Toyota dealer pay in full amount of that balance, in witch they later ignore by lying to me and make me to be and ignorant and they never send or pay for the amount left of that lease that I turn in on that deal in witch now they said that is my responsibility to pay and they are not gone pay that after they promise to take care of it, as right now I'm getting bill from the finance company with late charges for this matter, they return the lease back to the other dealer.. they never fulfill the commitment I fill abuse and soon I will contact my lawyer and file a lawsuit against Toyota motor corps for the emotional hardship that causes me and stressful situation and not solve this matter : people involve in this are Marvin Lopez sale consultant and hector maltes, financial service manager

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1:08 pm EDT

Toyota service

My vehicle was taken to toyata melrose arch for a service my fortuner in 07 january 2018. I stated that my diff lock is not working. I was advised that the diff lock and actuator needs to be replaced. It is now april and it is still not working.
When I called in feb they stated it is on back order. Eventually only the diff lock button was replaced in march but it was faulty and another was order and replace which still did not work. The service advisor at the time (khanita stated that an actuator needs to to be replaced and she will order one. I left numerous messages and no one called back. Today I called (23-04) the service advisor says she no longer works there. There is nothing on order for my vehicle.

I have never had such pathetic service with any of my vehicles. 4 months later and I am still an unsatisfied customer.
I will never advise anyone to service their vehicles at toyota melrose arch

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6:43 pm EDT
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Toyota navigation system

I purchased a 2018 Highlander in Feb. 2018. The first out of town trip we made was to see our grandchildren in Celina, TX. I attempted to put their address in the car's navigation system (3513 Springbell, St., Celina, TX) and it did not recognize it. Since Celina and Prosper, TX are adjacent to each other, I tried putting the street in Prosper. Again, it was not recognized. They have lived on this street since mid-2016 and there are other families on this street who have lived there since 2015. I have a small portable TomTom GPS that I take when we go anywhere in our 2012 Tundra, and the first time I put the Celina address in, it took us directly to that location.

The service department at Classic Toyota in Tyler checked and said we have the latest GPS card (which came out in Nov. 2017). I called the Sales Manager and ask if he can arrange for us to get the next update 'at no charge.' He immediately said they cannot do that. He said they have no control over the updates. I understood that; however, why can't they give us the next update at no charge. He made it plain they will not do that.

If this one street is 'not' on the latest updated GPS card, how many others are not there? It appears whoever Toyota is contracted with to provide these updated GPS cards is not providing the most recent available information. The updates are out there, but apparently they are not getting them to the Toyota owners (unless this is 'intentional' to get Toyota owners to "PAY" for an update).

W.W. Hare
5938 Red Mason Rd.
Longview, Tx
[protected]@gmail.com
[protected]

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Update by William W. Hare
Apr 13, 2018 6:48 pm EDT

Wanting someone in the Toyota organization to get in touch with me to address my complaint.

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2:38 pm EDT
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Toyota 2017 toyota camry se

Hi,
I got into a car accident on 04-02-18. My car is total loss decided by insurance but air bags never opened to protect me. I would like to know why airbags never opened. Attached below are some photos of the accident for your review. Please review and advise whether the airbags should open or not with this much of damage.

My contact info : cell [protected]

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6:59 pm EDT
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Toyota poor customer service

When I review the toyota @ tacoma on johnson city toyota. It stated it had bed cover after driving 3 hrs to get there no bed cover. Had only one key fob was told they would call ist owner to get the other. One day manger called said he had fob next day called didnt have it. The finance guy didnt run my credit through any one but commerce bank at the rate of 6.3%. My credit score was 804 I have since refiance at a lower rate. Also they charged me $2200 for taxs I traded a 2015 rava 4 in with a trade of $19, 000 I should of only paid $ 1010 for difference, they charged $499 doc fee also charged $404 title fee no one I have spoken to has ever heard of the title fee thats what the doc fee is for. They received a check back from the dmv for the $1200 for over payment I have called numerous times for my money. I was told they would keep my refund until they received the title for my trade the bank I had it fianced at has sent me the paid contract. I guess the johnson city toyota is using my money for their benefit. Ii can only say buyers beware of johnson city toyota I have bought many toyotas but never again fro john city toyota

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Update by Ed Burns
Apr 03, 2018 7:30 pm EDT

Please make this easier to use and send!

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7:48 pm EDT

Toyota service

I bought a 2016 Toyota corolla early this year and not even 2 months later the check engine light comes on I took it to the dealership I bought it from and they said they were going to fix it so I left it there for 4 days and on Friday when I went back they told me the car was messed up and that I needed to buy a new car not a car of the same year and model. but when I went back they told me it was just a loose gas cap, i'm really frustrated with this company I will never buy another Toyota again.

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Toyota In-depth Review

Header 1: Overview of Toyota

Toyota is a renowned automobile manufacturer that has been producing high-quality vehicles for decades. With a strong reputation for reliability and innovation, Toyota has become a trusted brand in the automotive industry. Whether you are looking for a compact car, a family-friendly SUV, or a powerful truck, Toyota offers a wide range of vehicles to suit every need and preference.

Header 2: Vehicle Selection and Variety

Toyota boasts an impressive selection of vehicles, catering to various lifestyles and preferences. From compact cars like the Corolla and Camry to spacious SUVs like the RAV4 and Highlander, Toyota offers a diverse range of options. Additionally, Toyota also offers hybrid and electric vehicles, such as the Prius and Mirai, for those seeking eco-friendly alternatives.

Header 3: Quality and Reliability

When it comes to quality and reliability, Toyota sets the bar high. Known for their exceptional build quality and long-lasting performance, Toyota vehicles are designed to withstand the test of time. With rigorous testing and strict quality control measures, Toyota ensures that each vehicle meets the highest standards of reliability, giving customers peace of mind.

Header 4: Performance and Fuel Efficiency

Toyota vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a sporty driving experience or a fuel-efficient daily commuter, Toyota offers a range of engines and drivetrains to suit your needs. With advanced technologies like hybrid powertrains and efficient engines, Toyota vehicles deliver both power and fuel economy.

Header 5: Safety Features and Ratings

Safety is a top priority for Toyota, and their vehicles are equipped with advanced safety features to protect both the driver and passengers. From standard features like airbags and anti-lock brakes to advanced driver-assistance systems like lane departure warning and adaptive cruise control, Toyota vehicles offer comprehensive safety options. Toyota consistently receives high safety ratings from reputable organizations, providing customers with peace of mind on the road.

Header 6: Technology and Connectivity

Toyota stays at the forefront of automotive technology, offering a range of innovative features and connectivity options. From touchscreen infotainment systems to smartphone integration and advanced navigation systems, Toyota vehicles are equipped with the latest technology to enhance the driving experience. Additionally, Toyota offers features like wireless charging and Wi-Fi connectivity to keep you connected on the go.

Header 7: Customer Service and Support

Toyota is committed to providing excellent customer service and support throughout the ownership experience. With a vast network of dealerships and service centers, Toyota ensures that customers have access to reliable maintenance and repair services. Additionally, Toyota offers comprehensive warranties and roadside assistance programs, further enhancing the ownership experience.

Header 8: Pricing and Financing Options

Toyota offers competitive pricing across its vehicle lineup, providing customers with value for their money. Whether you're looking for an affordable compact car or a luxurious SUV, Toyota offers a range of pricing options to suit different budgets. Additionally, Toyota provides flexible financing options and lease programs, making it easier for customers to own their dream vehicle.

Header 9: Environmental Sustainability

As a leader in the automotive industry, Toyota is committed to environmental sustainability. Toyota has made significant strides in developing hybrid and electric vehicles, reducing emissions and promoting eco-friendly transportation. With initiatives like the Toyota Environmental Challenge 2050, Toyota aims to create a sustainable future through innovative technologies and practices.

Header 10: Resale Value and Longevity

Toyota vehicles are known for their excellent resale value and longevity. Thanks to their reputation for reliability and durability, Toyota vehicles retain their value well over time. Whether you plan to sell or trade-in your vehicle in the future, choosing a Toyota ensures that you'll get a good return on your investment.

Header 11: User Reviews and Testimonials

Customer satisfaction is evident in the numerous positive user reviews and testimonials for Toyota vehicles. Many owners praise the reliability, performance, and overall satisfaction they experience with their Toyota vehicles. Reading user reviews and testimonials can provide valuable insights into the ownership experience and help potential buyers make informed decisions.

Header 12: Comparison with Competitors

When comparing Toyota with its competitors, it consistently stands out in terms of reliability, quality, and resale value. Toyota's extensive vehicle lineup, advanced safety features, and fuel-efficient options give it a competitive edge in the market. Additionally, Toyota's commitment to environmental sustainability sets it apart from many competitors.

Header 13: Pros and Cons of Choosing Toyota

Choosing Toyota has numerous advantages, including exceptional reliability, a wide range of vehicle options, and strong resale value. However, it's important to consider individual preferences and needs. Some potential drawbacks may include higher initial costs compared to some competitors and a less sporty driving experience in certain models.

Header 14: Conclusion and Recommendation

In conclusion, Toyota is a reliable and reputable brand that offers a diverse range of vehicles to suit various needs and preferences. With a strong focus on quality, reliability, and innovation, Toyota consistently delivers vehicles that exceed customer expectations. Whether you're looking for a fuel-efficient hybrid, a spacious SUV, or a reliable sedan, Toyota is a brand worth considering.

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Toyota contacts

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www.toyota.com

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