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Toyota Complaints Summary

292 Resolved
923 Unresolved
Our verdict: When using services from Toyota with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Toyota reviews & complaints 1217

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5:30 pm EDT
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Toyota water pump replace.

At 96, 000 miles I had to have the water pump replace on my 2010 Toyota Venza while on a road trip. We took it to Carlsbad Toyota Service Dept. The place was huge with a beautiful waiting area with a Starbucks cafe included.
I ended up paying my share of the nice facility. The water pump replacement cost $2, 400! They said the air conditioner had to be removed to get to the water pump. I contacted Toyota headquarters to see if they could do something for me due to the high cost and only 96, 000 miles on the Venza. Sorry, it's out of warranty is all I got out of Toyota.
We've had Toyota's in our family since 1999. This Venza is our last Toyota.

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7:29 pm EDT

Toyota customer service

I left the dealership under the impression they would take care of all tags tax and title fees. 3 days later the finance manager Terry Seymour told me I had to pay the taxes because I wanted to register it out of state. I went back to the dealership and talked to Terry who referred me to Marcus because that is who agreed tags tax and title fees were included. Marcus said that it included sales tax if I registered it in FL but did not include excise tax in Oklahoma. I asked if I registered it in FL then all cost would be included? The difference in the taxes was $1300 (cheaper in OK). Marcus told me he would talk to Keith Pierson to see if he could cover the $300 tax in OK. While he was out. I asked Terry if I see a return policy and was informed they didn't have one.
I again asked if I could see it in writing he said it was on my contract. I pulled out my contract to show him it didn't say anything about the buyers right to cancel. I again ask if he could show it to me.
Terry left the room and came back he then asked me if I liked the car I replied I love it, he then asked if I wanted to keep the car, I replied yes, then he said to me that I was "pushing him to cancel the contract" I told Terry to cancel the contract. Terry took my copy of the contract. A few moments later Marcus came back and said he had the taxes taken care of and if I really wanted to cancel the contract. At that point I felt like Terry was trying to bully me into paying out the extra money by threatening to cancel my contract. I told Marcus yes I want to cancel the contract. I contacted my bank to cancel the check that the dealership had submitted to them for payment. The bank said they could not cancel the check because the dealership had already deposited it. I asked Terry for a copy of my contract and was told I couldn't have it back and that I had to go back to my bank for them to cancel it. I asked if they don't do I come back her. Terry told me I have no reason to come back there ever! After contacting my bank again. I went back to the dealership to speak to Chris Jordan who is a general manager. Chris told me I he could not give me my contract back because 1) it's the law he can't 2) I could use it against him to say we have a contract 3) it was locked up in the back office and no one was there 4) our contract was void and no longer a contract therefore I didn't need it. Every time I asked for it back I was given a different excuse. I asked for assurance that I would receive my money back. Chris wrote me a letter stating our contract was cancelled which also got sent to my bank. He also asked to run my credit which I said no I don't need to be financed through the dealership there is no need to run my credit. After hours of being there (I even had to take half a day off work) I finally left still unhappy. The next day I call my bank to verify they received the statement from Chris. My bank had already honored the check and transferred it to the dealership. Once again I found myself sitting in the office of a very unpleasant man who once again tried to make me an offer on the car, which I turned down. Once again I asked for my copy of the transaction and was informed that the statement he emailed me was my copy of the transaction and cancellation. Over an hour later, calling the bank and going back and forth on me wanting my copy of the transaction I left unhappy again.

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11:02 pm EDT
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Toyota unethical labour practices

I am a long standing customer from Toyota Rustenburg. they have moved to a lovely new show room and workshop about one year ago. I took one of my cars to get some work done on.

I was shocked and amazed to see that their truck shop does not have covered work space for the workers. it was raining this week when I visited Rustenburg Toyota. the two men I saw were working in terrible conditions. what I saw were not acceptable. I know that the previous workshop in Rustenburg had a proper work station and it was a covered work area. How and why should these people work in such terrible conditions, it is totally not acceptable. should there not be better working conditions at the NEW Rustenburg Toyota. I also would like to know why is there only two persons working at that working station?
mr Snyman should invest in a proper truck work shop for the workers and their customers. The situation is really not acceptable.

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2:43 pm EDT

Toyota car repair

Bob the GM (although the employees I spoke to didn't know his last name. One was Linda who answered the phone and the other was one of the young service technicians. I will attempt to be brief here. I already submitted s complaint. But today after meeting with Bob in person I am more concerned with either his ignorance of how are car is put together or his ability to like to my face and force his technician to back him up. Today this is the basis of my new concerns.
1. No balanicing needs to be performed after mounting four new tires.
2. No alignment check needs to be performed after mounting 4 new tires.
3. Changing out the rotors could not have changed the original alignment or made the car start pulling to the left after the brakes were replaced.
4. They see rust all the time ; therefore they are not obligated to inform the customer that any or important
parts of the car such as tire rods on a 2002 should be replaced for safety sake . Even though they did do a safety checklist that listed the steering and underside of the car were in safe condition.

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Update by Victory Toyota-Wilkesboro
Jul 07, 2016 2:45 pm EDT

Others mistakes happened which precipitated this complaint.

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10:33 pm EDT

Toyota lottery, toyota europe mobile award

Greetings,
I am Md.Ashraful Alam.country:Bangladesh.My mobile no:+[protected], Date:10-05-2016 At local time:08:59 pm, i received a sms."I have won toyota europe mobile award sum $750000.00 us dollar". Token #T0516.
It was deposited in your bank.Account name:ESCROW Account #[protected], natwest bank plc. Contac person:Account officer:MR.DAVID WALKER, Natwest bank plc United kingdom, #1churchill place, London, ENG E14 5HP, Email:[protected]@accountant.com
To release my fund bank authority want my award certificate & PROOF ID.Already I have provide them above those.Now they(bank authority) want fund release order(FRO) certificate from financial conduct authority(FCA).But, Bank authority dooes want my Bank Account no.To get FRO Certificate from Financial conduct authority, they want £620GBP Equivalent to =70, 200 BDT.I am very very poor, I have no ability to bear the charges.I also confused, "Is it true or false".If true, how can I get the prize.Why they want money to get prize?
Please, inquery & inform me in deails.

Your faithfully
Md.ASHRAFUL Alam
Email:[protected]@gmail.com
My PIN is TEA-1010
Prize claimants

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1:12 pm EST
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Toyota new car

i purchased a 2016 corolla from ernie palmer and i have been miserable ever since, i was starting to believe that i was giving them a hard time because i was always calling them to get an understanding on the smooth ripoff... i still don't understand how i bought an 18, 000 dollar car traded in 2011 that they gave me 9, 000 for and still have to pay 30, 000 for it to belong to me. i have been reading some of the reviews from people and if i would have known they were talked about like this i would have went to hyundai the way i started. they cant explain to me where my original payment is because it is not on my paperwork...it seems that i am stuck i have been trying to talk to mr palmer...i wonder do he reads these these reviews...my next stop is the better business bureau ... then the media they are a ripoff in my sight because all they can say is i signed the papers women beware and don't go by yourself

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10:12 am EST

Toyota 2009 toyota venza steering column

I am contacting Toyota regarding Service Bulletin Number: 303750 and Toyota Service Bulletin 0005 - 11.

What causes the Noise/rattle coming from the Steering Column?
What has broken that causes the Noise?
Is this broken part unsafe?
How do I get this noise to go away?

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4:15 am EST

Toyota Inferior product

COLLAPSED ENGINE MOUNTINGS AND GEARBOX MOUNTING ON BRAND NEW TOYOTA HILUX
Within six months from buying my brand new Toyota Hilux 3.0D-4D 4 X 2 D/C at Pretoria North Toyota, the front brake pads had to be replaced due to a factory fault, as well as the front brake discs, two engine mountings and the gearbox mounting which collapsed. At that stage the vehicle only had 2705 kilometres on the clock. Despite numerous attempts to resolve the issue, Toyota Pretoria North did not even have the courtesy or decency to reply to my e-mails or to call me to discuss any of my concerns or to assist in having my concerns addressed. I also brought the matter to the attention of Toyota South Africa who is the warrantor of the product. However, Toyota South Africa’s stance was that the vehicle was repaired under the warranty and “was restored back to manufacturer’s specifications”. This prompted me to lay a complaint with the Motor Industry Ombudsman of South Africa (MIOSA) within the prescribed six months period from the date I took possession of the vehicle. After all, it was a brand new vehicle! I relied on Sections 55 and 56 of the Consumer Protection Act, 2008, which reads as follows:

“55. Consumer’s rights to safe, good quality goods.—

(2) Except to the extent contemplated in subsection (6), every consumer has a right to receive goods that—

(b) are of good quality, in good working order and free of any defects; …

56. Implied warranty of quality.—
(1) In any transaction or agreement pertaining to the supply of goods to a consumer there is an implied provision that the producer or importer, the distributor and the retailer each warrant that the goods comply with the requirements and standards contemplated in section 55, …
(2) Within six months after the delivery of any goods to a consumer, the consumer may return the goods to the supplier, without penalty and at the supplier’s risk and expense, if the goods fail to satisfy the requirements and standards contemplated in section 55, and the supplier must, at the direction of the consumer, either—
(a) repair or replace the failed, unsafe or defective goods; or
(b) refund to the consumer the price paid by the consumer, for the goods.”

I have acted within the six months contemplated in the Act and should therefore be entitled to the protection determined in the Act. Therefore, if the problems with the vehicle arose after the six months period, I would have settled for the repair of the vehicle in terms of the warranty. However, this was a new vehicle which had numerous factory faults from the beginning. Section 56(3) also determines that “… If a supplier repairs any particular goods or any component of any such goods, and within three months after that repair, the failure, defect or unsafe feature has not been remedied, or a further failure, defect or unsafe feature is discovered, the supplier must—
(a) replace the goods; or
(b) refund to the consumer the price paid by the consumer for the goods.”

This indeed took place as numerous further faults (second collapsed engine mounting and collapsed gearbox mounting) were discovered after the first repair, and subsequent repairs within three months after such repair. This provision compels the supplier (Toyota South Africa) to replace the vehicle if so elected by the consumer. I made it clear to Toyota South Africa that I’ve elected (as contemplated in the Act) that the vehicle be replaced with a new vehicle with the same accessories as I purchased originally.

Despite these clear provisions in the Act, MIOSA in their infinite wisdom concluded that the “… noise was eliminated and your vehicle was restored back to manufacturer specifications …”, and “… we are satisfied with that the corrective measures were successful …”
Toyota South Africa has trampled all over my rights as a consumer with little or no regard to the institution of MIOSA, the Automotive Industry Code of Conduct and the Consumer Protection Act, 2008. MIOSA has also failed dismally to protect my rights as a consumer as contemplated in the Act. What is the purpose of this Act if Original Engine Manufacturers and Dealers can decide at their whim whether to comply with the provisions thereof or not, and if the appointed watchdog does not effectively enforce the provisions of the Act?

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6:16 pm EST

Toyota poor customer services

I went to Toyota wing hing Balakong (Jan 2016)for a simple broken window replacement job, experienced a bad treatment, they seem stiff, like robot, not really listen to customer complain and give unnecessary comments. I don't appreciated and give up on them. Overall the service was poor. I was pushed around just to get my window assessment done, from the information staffs, body and paint was worst (cristine lim) not event look at the customer keep playing with keyboard even not answering hello from customer and act like she giving me money not knowing her customer money paying her income and not event want to see the car window, the manager was not around to assist. Finally one manager from service appear to helpful but at the end I guess the whole people/staffs in wing hing just inefficient they don't treat people well. The cashier act unprofessionally too I.E like putting face powder/ make up while at the desk during company time. Toyota should look into customer relation and way to communicate. This was not the first time, my fellow friends warned me about this place before. Joe

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6:24 pm EST

Toyota peeling of the clear coat on my 2002 toyota camry le

We bought the car new from a local dealer. Its blue in color and we are the only owners. since last eight months, the clear paint coat on the entire car is peeling off in sheets. I took it to a local body shop to get the estimate to repaint it. He informed me that this has been a common problem with Toyotas and I should contact some authority with Toyota and bring it to their attention. Do you have any suggestions as to who I should contact.

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2:10 pm EDT

Toyota service

I have been a toyota owner for over 25 years, between my former husband and I we had 4 toyotas in that time that we loved. Red Deer Toyota has put an end to that last fall. I had my vehicle scheduled in for service and brought it in for the 7:30 doors opening time to ensure I'd get on the shuttle (7 person van) to get back to town to ensure I'd make it to a course I was booked in to attend. I got there 7:40, traffic slow that morning as we'd just got a tremendous dump of snow the day prior. On getting there I handed my key and asked about the shuttle as I did not see it outside where it should be. I was told it had already left for town. Left? The doors were only open 10 minutes? I ended up waiting 40 minutes for the shuttle to return to get me to town and found that the shuttle driver had left with only TWO people in the 7 passenger van. I was quite anxious as I was fearing not making it to my booked appointment in town. As it went, I did not get back in time and had to rebook the course. At the end of the day when I went to get my vehicle I was then told that now it needed all 4 struts replaced. (the maintenance was a regular maintenance, but they did manage to find other 'minor' issues making the bill for the day quite a significant one already and then tell me I needed struts). I was going to book the appointment but I made a request to perhaps have a borrowed vehicle set aside so I'd not be at the mercy of a shuttle driver that takes off in under 10 min of door opening with merely 2 people aboard. I was told I could not use a borrowed vehicle as they are for people whose vehicles are not drivable and mine would still be drivable. I asked then if perhaps the way the shuttle operates could be looked into to better serve the customers. I was told maybe I should try to get in on time. REALLY? The doors open at 7:30 and with severe snow I was in for 7:40... I don't know about everyone but I really don't think that is a tardy arrival time given the road conditions?! The woman at the booking desk was totally unhelpful and so I requested speaking to a manager. She would not get me a manager. In the end there was no attempt to please the customer (myself) with regards to transportation back to town and no apology for leaving me stranded in the morning with a 40 minute wait for the shuttle to come back. As well, the struts - well I did not book them in and had them looked at by another party and was told they did NOT need replacing. So... there you have it, they were going to take advantage of my lack in mechanical skills to get me to pay for a pricey fix that was not even needed!

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3:48 am EDT

Toyota car quality, furnishing and gadgets

Dear UMW, Good day. I recently bought a Toyota Camry Hybrid 2.5, like a week ago. I am very much interested in exploring the "MirrorLink" function on this OEM head unit. However, the MirrorLink function is disabled/greyed-out. I have tried enabling the Bluetooth function and as well connect it via a USB cable to my Samsung Galaxy S4. But the feature does not seem to activate. I have a mirroring function on my phone and tried running the SCAN but no device was found. How can i get this function working on my device since the car comes with this function and not usable. Please advice. The map pre-installed on the OEM SD-card is with Garmin GPS is not updated. This GPS hardly finds any desired location (Johor as for my case) Because i travel alot and i do not wish to relay on my the WAZE since i can have own navigation installed in my car itself. How can get my map updated to any highest available? Technical : 1) The car which was delivered to me had a tire pressure of 330++kpi. I didnt know until my driving gets too noisy noisy and checked it at one of the petrol kiosk. 2) The headlight was not aligned to have the same level of projection. 3) Rattling sound beside driver seat (rear window) 4) Clear wind sound when driving above 120km/h (like the window slightly opened by 3%) There is no quiet cabin drive 5) Balancing was incorrect which pulls my steering to the left automatically. This ends up like a slightly disappointed by for a exclusive and EXPENSIVE sedan among your all competitors. Each company might have their own pros and cons. However, i choose Toyota because of its value and the performance. Myself mainly choose hybrid for its fuel consumption. However, 1st impression on driving the car was not meeting the companies reputation. You may check my record that few days back, i went to UMW service center in Jalan Gagah to adjust the Balancing and Headlight adjustment. After the service, i signed the paper for service attendance and found the same issue on headlight adjustment (not satisfactory) I have informed the person in-charge about the wind sound that I have receiving in cabin. And i was required to fix an appointment to test the necessary. I have also asked about the GPS updates and MirrorLink, plus the speaker volume boost option(if available) because the sound quality and surrounds does not seems to be as how it suppose to be for the description of "10-JBL speakers on-board" Surprisingly, no one at the service center could answer to my queries as they are not well verse and knowledgeable on these features and how to make them work. this shows up a unprofessional panels. The descriptions and explanation plus the steps shown on ur manuals are some not even exist in the car hardware/software options. Like mirror link, Get connected, animations, etc. I would like to kindly request your good company to come up with a resolution for my enquiries regards to your sold products. The aftersales from your company is very poor (accordingly to my experience) Because they are more concern about the "Green form" /feedback form to have a good remarks written. I am not sure how efficient and customer oriented your enquiry form is. I am hoping for the best result and suggestion would could offer. Thanks in advance.

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jonb212121212121
, US
Oct 24, 2015 9:17 am EDT

You pay for Toyota price but expect Mercedes car. Next time just buy Proton ok.

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3:37 am EDT
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Toyota service and products

I bought a car from Imperial Toyota about three years ago and I took out a Warranty and Drive Plan on the car. The Car has been giving problems all the way and I still have 5 more years to pay for the car that is continuously in and out of the mechanics and have ran out of ideas. The cracks of the matter is, I took the car for service after the service warning light was "on" to the agent, The service was quoted and sent to the insurer who in return asked for the past service records. I intervened in contacting the Dealer for the past service records as it was peak season time, I needed the car for work and back home travelling between Johannesburg and Potchefstroom, they sent me an incorrect sheet/slip of a different car. The dealer played hide and seek until I exhaust my mileage limit. Eventually I was told that I have forfeited due to that.. Sent the complaint through to the Managers both Imperial and SA Warranties and was given a silent treatment and told that I have exceeded the mileage and there's nothing they can do. To add the bitter cherry on top I decided to cancel the insurance because it was not paying dividend, now my monthly installments are annually increasing for what I don't know. Three possibilities as a solution to this, Exchange the car, Fully repair the car

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10:06 pm EDT

Toyota warranty fraud, negligent mechanic, and false representation

UPDATED 9/26/2015

Bureau of Automotive Repair

Complaint Intake Unit

11949 N. Mather Blvd.

Rancho Cordova, CA 95670

Subject: Warranty Fraud, Negligent Mechanic, and False representation

Dear Sir or Madam,

I received a letter of Toyota Huntington Beach attorney (dated 09/24/2015) about my complaint submitted to General Attorney (8/18/2015) and Bureau of Automotive Repair (8/18/2015).

The letter said “… If Mr. Tran had brought the vehicle into the dealership immediately upon noticing, the oil under the vehicle, Toyota of Huntington Beach may have give a diagnosis."

It is a misleading and false statement. The Toyota Attorney intentionally ignored the facts that:

1) I brought back my vehicle on the following three complete inspection services after a major service on 02/26/14:

06/25/14 for CA $86.95, 11/12/14 for CA $86.95, and 03/03/15 for $86.95

The big problem happened on 8/4/2015 after 5 months from 03/03/15 (scheduled for every 5000 miles complete inspection). I am not sure the main cause for the damage happened on 02/26/14, or 06/25/14, 11/12/14, or 03/03/15. After a major service, Toyota did not ask me to bring back my car after a few days to check the result of their work.

2) It is the facts that most of seniors and woman know nothing about automotive mechanic. They solely rely and follow Toyota dealer's advice/schedule to maintain their car in good condition and safety to drive required by Law. Customers have to pay a very high maintenance cost for Toyota dealer as if the cost includes safety-to-drive insurance/warranty. They also rely on the signal error/service light designed on Toyota Car for error not on maintenance schedule.

It is the facts that I had never missed any schedule. I had always followed Toyota Huntington Beach advice and authorized on Toyota paper works whatever needed to make my car safety/good condition back to the year 2009. My records indicated I spent an average $1000 for major service every year at Toyota Huntington Beach plus additional $300 for minor service and complete inspection per year. However, Toyota Huntington Beach could not discover or they ignored discover the problem. They did not advise any necessary work to prevent a big lost and unsafety for me. Isn’t it a misleading advertisement that make customers to believe their cars is in good condition/safety-to-drive after a complete inspection service?

3) Some leaking is little but it will dry out enough for a big damage to happen after 18-48 months if the inspector believes it is ok because it just did the renew last year. Seniors and woman may see a little liquid leaking (like/as if the water leaking after using air conditioner.) They have no idea about rear differentiate leaking, water or oil, or any mechanic problem. They rely totally on Toyota advertisement: "Complete vehicle inspection, including Inspection all fluid level & adjust...“.

4) Based on Attorney argument about the timing cover: "The leak was from the FIPG sealant between the metal cover and the engine ... Not a worn guide or chain issue ...”

I admit the fact that I am not an automotive technician; and I can guess the automotive problem wrongly. That is why I need/rely on the complete inspection. The issue now is that why such a leak happened? What was the cause? Why did the complete inspection service not recommend customers to fix for prevention of the high cost of $2158? All of Toyota Tacoma will have the same such leaking for every 166, 000 miles and pay $2158? If not, how they know and prevent? Should Toyota have the duty to advice their customers to prevent such potential leak on every 166, 000 miles on automotive manual as well as on schedule maintenance? Should the “Inspection ALL FLUID LEVEL & adjust” include this leaking?

5) My questions are also the same for argument on the rear differential: "…lack of lubrication from a severe leak, or from age and mileage. This is a mechanical piece of equipment that ultimately wears out over time."

Should all Toyota Tacoma have the same damaged after 166, 000 miles? If so, then should Toyota have duty to advice customers to replace ("... A mechanical piece of equipment that ultimately wears out over time ... ") during Toyota complete inspection to prevent the explosion of rear differentiate or to prevent the high cost of $3273? Why did Toyota not advise me on the major service of 02/26/14 instead of just doing “a drain and refill”? Why did Toyota not advise me on the three consequent complete inspection services (06/25/1, 11/12/14, and 03/03/15) about this matter?

I believe it is Toyota service Warranty Fraud, Negligent Mechanic, and Misleading advertisement. State and FBI should investigate to protect other citizens (specifically senior and woman) from this unfair and unethical practice.

Respectfully,

-------------------------- updated 9/29/2015-----------------------------

We can interpret the Toyota Huntington Beach attorney like this:

"Any car have high mileage such as 166, 00-400, 000 if doing replace/renew/rebuild any part, that part should not be covered by warranty. For example, if you change for new Michelin tires, and they are blowed out after 5 weeks; it is not warranty covered. If you change oil and the oil dried out after two weeks, it is not warranty cover. If you renew/rebuild rear differentiate for $3273 and the rear differentiate burned out/explosion after 6 months; it is not covered by warranty. It is because your car have high mileage.

Should service man refuse the service/maintenance that they see the service/maintenance cannot help/not useful?

-------------------------------------------------------

Bureau of Automotive Repair
Complaint Intake Unit
11949 N. Mather Blvd.
Rancho Cordova, CA 95670

Subject: Warranty Fraud, Negligent Mechanic, and False representation

Dear Sir or Madam,

My Tacoma 4x4 2006 (Lic 8C76146) did not work and repaired at Toyota Huntington Beach (18881 Beach Blvd, Huntington Beach, CA 92648, [protected]) from 8/4/2015 to 8/8/2015. The service costs $5692 (Invoice C34556) included:

1) Timing Chain Cover leaking $2158
2) Rear differential replacement $3273
3) Other service $261

Warranty Fraud: I believe the charges were unfair because the damage resulted from Toyota Huntington Beach last year maintenance major service on differentials and included in their warranty 02/26/14. The flawed timing chain caused rubbing on timing chain cover and caused leaking also covered by Toyota routine complete inspection and maintenance. The timing chain and guides should be inspected at each valve adjustment. The inspection on routine subsequent services should inspect all fluid and adjust, discover the rattling noise, as well as other defects as in their advertisement. Differentials oil should change for every 60, 000 miles and never damaged. Toyota 12 months warranty on any service is misleading statement.

Negligent Mechanic: On 02/26/14, my Tacoma was in perfect condition. Toyota Huntington Beach advised and performed a major maintenance on my truck for the costs of $904.85. This major service included differential oil change. I believe the negligence of the mechanic on 02/26/14 caused the damage because of leaking gradually on differentials or because of missing steps/wrong parts. The major and minor inspection service did not discover the dirty oil on timing chain that becomes abrasive and wears away the timing chain guides till they fail and cause rubbing on timing chain cover. I saw a small leaking fluid and heard a little noise from timing chain after the service 02/26/14. However, I did not know it is dangerous and trusted in their complete inspection and maintenance including the three subsequent inspection minor services.

False representation: Actually, Toyota advertises their minor service includes: Complete vehicle inspection, including Inspection all fluid level & adjust … and so on. It is misleading and a false representation.

The following records show their charges and their failure on subsequently minor complete inspection services:
06/25/14 TOYOTA OF HUNTINGTONHUNTINGTN BCH CA $86.95
11/12/14 TOYOTA OF HUNTINGTONHUNTINGTN BCH CA $86.95
03/03/15 TOYOTA OF HUNTINGTONHUNTINGTN BCH CA $86.95

The inspection did not discover the differential leak and other potential damages on my Tacoma. Their minor service did not inspect all fluid and adjust, dirty oil as well as any rattling noise caused by failing timing chain guides. In fact, minor service is to change oil only, not complete inspection as they advertise

I have followed Toyota Huntington Beach advices for maintenance service since 2009 until now, and have never missed any schedule. My Tacoma had been in perfect condition under Toyota maintenance service warranty for vehicle's safety and dependability, including inspection to make sure that it is not a danger to the drivers, and maintenance the car to make it safe for use. Yet, the major and minor maintenance service at Toyota Huntington Beach has failed several times since 02/26/2014.

I contacted Toyota Huntington Beach as well as Toyota Motor Sales, U.S.A., Inc. at Torrance on 8/8/2015. They promised to answer by the end of the business day August 17, 2015. However, they did not keep their promise. There is no explanation about the damage and warranty.
Please investigate to protect other senior citizens from this unfair and unethical practice. Toyota Huntington Beach should recall and inspect all the work performed by the same negligent technician on other customers’ cars. Toyota Company around US should perform their complete inspection as their advertisement. I would like Toyota Huntington Beach to refund the unfair charge of $5431 (=2158+3273).

Respectfully,

*** 9/1/2015
I talked to State Representative: "Most of old people and woman know nothing about auto mechanic. They reply on dealer's advice and inspection services for their car durable and safety. What if the change oil is dried out within 1 week, the new part burned out within 1 year, wrong parts ... due to negligent mechanic ? Is it ok? ... Friendly service and bad quality are different stories ... "

tranlich.com/toyota

Invoice 08/07/2015

Toyota Huntington Beach advertisement

Toyota Huntington Beach Attorney 9/24/2015

http://www.topix.com/forum/chicago/TQVP470ISAGOGKARF

http://www.blogcatalog.com/user/lichmc

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2:44 pm EDT

Toyota tundra

I have loved Toyota trucks and have bought several of them in my lifetime. I bought them because they seemed to be more reliable over the years than the American trucks that I bought. However, recently, my faith in Toyota has been shaken due to the amount of recalls I receive on the truck as well as one very particular design problem. Toyota designed their engine block with a serious design flaw that is costing me thousands and something they have been unwilling to help me out with. I bought my 2009 Toyota Tundra with 3, 000 miles, certified from a local Toyota Delearship (Thompson Toyota in Doylestown, PA). Well, a couple years in, the alternator failed. Most alternators are located in easy to access locations where you can pop out the bad and pop in the new. Toyota designed the Tundra engine in way that the alternator is in a very difficult to access location. You must dismantle the underneath of the truck to get to it. Just to get the old one out take 7+ hours from an experienced professional mechanic. The alternator location is prone to getting wet from water spray from the tires. I must give Toyota credit for the first time this happened. My vehicle was one month out of warranty and they covered the replacement. However, this has happened again and they will not cover it. I am very upset. The replacement cost as per the delearship was stated at "beginning at $2, 000 but it could go over and does not include the new alternator cost". This is normally a $300 to $500 job. But this should not be happening to a truck that is garage kept and only has 55, 000 miles. I am certain there are others out there like me. I am very upset with this problem, someone please help!

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2:35 pm EDT

Toyota avensis

Hello

To whom it may concern

Toyota avensis mk60lrn

I purchased the above mentioned toyota avensis at the start of november 2012 from vantage toyota colne. When i viewed the car the full service history book was there. However on the collection day it was missing and the first 2 service sheets was printed and handed to me. Ideally i should have refused to take the car from a toyota dealer without a full dealer service history book.

Recently looking through the service history which i have managed to get, i have noticed that there was a warranty work carried at 10410 miles complaint of the owner of the car at that time. Then again there was something done at 18001 miles.

Thereafter according to the history it shows that at 23014 mile it would not start followed by air bag light staying on at 23458 miles. The point i am trying to make is that whether the service history book going missing was just convenient for a sale of the car to me.

Now coming to the real issue of this email for the on-going issues with it. As mentioned i acquired the car in november 2012 with 23867 miles on the clock. While driving at times and also at idle i could hear noise and vibrations coming . At 26800 i took the car to jemca toyota bracknell afterwhich the clutch was replaced at 26867 miles. I was very shocked as a toyota needing a clutch replacement at such a low mileage. To my dismay this is when all the problems started.

After being back from jemca toyota bracknell, i started the car the following morning, a high pitch whining noise could be heard from the car. I called jemca toyota bracknell immediately and i was asked to bring the car back. At 29364 miles they replaced the drive belt and tensioner. By this time i also brought to their attention that the did not drive the same giving the following symtoms:

1) something not right with the clutch as at times i would get vibrations driving off while the car.
2) the car creeps forward while putting in 1st gear
3) sometimes certain gears would go in and it was crunching
4) when the car is very hot it vibrates a lot when driving off
5) i also got the car without the clips holding the plastic cover down and had to chase jemca to get them ordered

6) at times clutch smell is very apparent

7) the engine cover has been ripped or split after the clutch replacement at jemca.

Everything was disregarded once again and i was told that all is fine. Another issue that it has had since i got the car is that on turning on the left or right specially when temperature is very low there is a grinding together with knocking noise. Last year i took it to jemca toyota bracknell and after a drive with a toyota technician he said it is the top suspension mounts which he has replaced already on a few of this model and he will put in a request for this job to on the system under warranty. However recently being at jemca toyota bracknell i learnt that nothing was on the system and i was not very pleased.

Sadly i got to fed up with jemca i took it to steven eagell toyota in watford where i explained the problems and had a drive with a toyota technician and he acknowledges that it was not 100% . At 33714 miles he adjusted the links and said try it and see how it is to drive. Inquiring back with jemca i was told that i could beat the synchros of the gearbox which was such a shocking explanation. At this point i really wondered if jemca really performed the clutch replacement as required or even did they use toyota approved parts. With engine running and pressing the cluth pedal the engagement mechanism is very noisy which i have been told it is very normal by jemca.

As we discussed i have a very difficult job being with long hours and night shift at times, so i have had to go back to jemca with the same relevant clutch problems and others ones too. Simultaneously in april 2015 the ac stopped working and i had it re-gassed at my own expenses at around 48000miles. Within 2 days i could see fluid leaking out at the condenser inlet. I explained this to the guys at jemca and i was told that there is no leak and they would charge me for recharging the system. I challenged it saying that they need to run it and see because it is definitely leaking. After a bit of heated conversation telling them that they need to listen to customers a bit more they said they will run it and get back to me the same day which they never did. Calling them next morning they said yes it is leaking and they ordered and waiting for a seal but never apologised.

For the clutch problems, they said they ran the car for 20 mins and they could not fault it at all despite i told them that it starts vibrating after it has been driven for a longer period especially driving off and reversing. Being once again disappointed with toyota after service i offered to leave work and come down, take the car drive it and warm it up enough which i showed to the technician after 2 hours which he confirmed in front of me that it does vibrate when very warm driving off and in reverse. They said they will raise this report but to you they referred as to it does vibrate in reverse and the rest but due to normal wear and tear. How can this be normal wear and tear when they themselves replaced the clutch at 26876 miles and now the car has done 53000miles. Does this absurdity means that in the 21st century a toyota avensis requires a clutch assembly kit at every 25000 miles not including all the other problems that i am still having with the car. Certainly not as i work as a maintenance engineer and i am aware of toyota clutches lasting over 150000miles not to say more. More recently after a telephone conversation with jemca i was once again told about wear and tear of the clutch and the mileage of the car which is nonsense as all this clutch problems started after they supposedly perform the replacement.

Once again after challenging it i had to remind jemca that the clutch was replaced there itself because they did not even check the record while trying to blame a less than 5 years old car with less that 60k miles on the clock to be wear and tear. Very unprofessional and poor service. Another issue which is back is that specially in the morning when the car is cold and normally too is that there is a high pitch whine but nothing was done likewise the rear seat retaining clips is broken on the right hand side but has not been actioned or followed up till this date.

Coming back to the steering wheel leather which i will try to send you pictures. Such item doesn't just get worn from one day to another. I have previously mentioned it to other people at jemca which they found very odd with a car of this age and mileage to show such degradation. Another issue is that while the car was at jemca they washed it and the bonnet was dented which the pressure washer gun which they denied of course. The body work of my car is in excellent condition so i do keep tracks of little scratched and dents which there are next to none. I was promised that it would be fixed next time the car was in whatever it takes. Nothing has been done for rectification of their careless way of treating people's property.

The car also has boot arches spot welding surface corrosion rust appearing and recently only one of the 2 horns unit was working.

From the start it has not been a very up to standard and quality goods that i purchased from toyota from which i have lost all the faith in the brand and after service. I have made all payments on time and never missed one. My plan was to always pay more than the agreed amount so that i could own the car before the agreement ends. With all the issues and unreliability of it i would really like to forward this email with it's relevant content and believe i could fairly demand toyota for rectification in terms of providing extending it's warranty and decreasing the amount left to be paid by myself.

According to consumer protection act if something is faulty few months after purchase it does mean that faults already existed at the time of purchase. Could you please get back to me as soon as possible and inform the concern parties.

On my side i am in the process of booking it in with another dealer as we discussed over the phone recently to try to get the faults re diagnosed.

Kind regards

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8:35 am EDT

Toyota warranty fraud, negligent mechanic, and false representation

Here is my complaint sent to state and fed:

_

Subject: toyota huntington beach warranty fraud, negligent mechanic, and false representation
Dear sir or madam,
My tacoma 4x4 2006 (lic — ) did not work and repaired at toyota huntington beach (18881 beach blvd, huntington beach, ca 92648, [protected]) from 8/4/2015 to 8/8/2015. the service costs $5692 (invoice c34556) included:
1) timing chain cover leaking $2158
2) rear differential replacement $3273
3) other service $261
Warranty fraud: I believe the charges were unfair because the damage resulted from toyota huntington beach last year maintenance major service on differentials and included in their warranty 02/26/14. the flawed timing chain caused rubbing on timing chain cover and caused leaking also covered by toyota routine complete inspection and maintenance. the timing chain and guides should be inspected at each valve adjustment. the inspection on routine subsequent services should inspect all fluid and adjust, discover the rattling noise, as well as other defects as in their advertisement. differentials oil should change for every 60, 000 miles and never damaged. toyota 12 months warranty on any service is misleading statement.

Negligent mechanic: on 02/26/14, my tacoma was in perfect condition. toyota huntington beach advised and performed a major maintenance on my truck for the costs of $904.85. this major service included differential oil change. I believe the negligence of the mechanic on 02/26/14 caused the damage because of leaking gradually on differentials or because of missing steps/wrong parts. the major and minor inspection service did not discover the dirty oil on timing chain that becomes abrasive and wears away the timing chain guides till they fail and cause rubbing on timing chain cover. I saw a small leaking fluid and heard a little noise from timing chain after the service 02/26/14. however, I did not know it is dangerous and trusted in their complete inspection and maintenance including the three subsequent inspection minor services.

False representation: actually, toyota advertises their minor service includes: complete vehicle inspection, including inspection all fluid level & adjust … and so on. it is misleading and a false representation. the inspection did not discover the differential leak and other potential damages on my tacoma. their minor service did not inspect all fluid and adjust, dirty oil as well as any rattling noise caused by failing timing chain guides.in fact, minor service is to change oil only, not complete inspection as they advertise
The following records show their charges and their failure on subsequently minor complete inspection services:
06/25/14 toyota of huntingtonhuntingtn bch ca $86.95
11/12/14 toyota of huntingtonhuntingtn bch ca $86.95
03/03/15 toyota of huntingtonhuntingtn bch ca $86.95

I have followed toyota huntington beach advices for maintenance service since 2009 until now, and have never missed any schedule. my tacoma had been in perfect condition under toyota maintenance service warranty for vehicle's safety and dependability, including inspection to make sure that it is not a danger to the drivers, and maintenance the car to make it safe for use. yet, the major and minor maintenance service at toyota huntington beach has failed several times since 02/26/2014.

Contact: I contacted toyota huntington beach as well as toyota motor sales, u. s. a., inc. at torrance on 8/8/2015. they promised to answer by the end of the business day august 17, 2015. however, they did not keep their promise. there is no explanation about the damage and warranty.

Please investigate to protect other senior citizens from this warranty fraud, unfair and unethical practice. toyota huntington beach should recall and inspect all the work performed by the same negligent technician on other customers’ cars. toyota company around us should perform their complete inspection as their advertisement.

Respectfully,

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1:13 pm EDT

Toyota fraud - wrong business dealings

Dear Sir,

I would like to inform that Toyota Saudi Arabia (Abdul Latif Jameel) used car section is selling accidental cars by lying to customers that these cars are not accidental. I bought Camry 2010 from them on Cash and they confirmed me that Car is not accidental. But now when I went to sell my car I came to know that Car is accidental and repainted completely. This is against business ethics and fraud with customers who buy car on Cash.

I want you to look in to this matter and resolve my problem.

Best Regards,

Danish Faraz

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itsfash
, US
May 30, 2016 12:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Danish,

Sorry to hear about your loss. what I will recommend that if they gave you any kind of paper about no-accident history of car. You can definitely challenge that in the court of law against fraudulent activities.

Rest, I know that I am too late with my comment, but I hope it will be helpful for future buyers.

Regards,
Faisal.

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9:03 am EDT

Toyota exorbitant charge just to replace a battery

I went to Scarborough Toyota because I had an intermittent problem of starting the car. Since I am not a technical guy, I asked the person at the reception to check on the problem. He came with an estimate of $288.00 just to replace the weak battery. The cost of the battery was $130 and the labour charge was $120.00. This place exploits their customers to the maximum. I am still surprised about the labour charge.

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4:36 pm EDT

Toyota faulty car exported

I had purchased a car from prosper japan car dealer- toyota vanguard 2011. The car agent for the company was miss mika. From day 1 when the car reached the off loading port at dar e salaam the car did not start. The car had an electrical problem and which basically means that the dealer sold me a faulty car. When we reported to the company, they did not take action. My concern is how did a faulty car pass jevic for export. Does it mean the dealer paid the agengy under the table to clear the car even though it was fault. I had purchased the car in august 2014 and was shipped by dec 2014. The company and neither their representatives took any interest in resolving the matter. Prosper japan has been very un professional in their work. I have already repalce the intergrated relay for the car. And still while driving suddenly the entire system goes off and the car comes to a total stand still in middle of the road.

I want the concerned agency to take strict action against propser japan and miss mika for selling a faulty car.

If required i can provide more car details

thanks,
rishabh chaudhary

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Toyota In-depth Review

Header 1: Overview of Toyota

Toyota is a renowned automobile manufacturer that has been producing high-quality vehicles for decades. With a strong reputation for reliability and innovation, Toyota has become a trusted brand in the automotive industry. Whether you are looking for a compact car, a family-friendly SUV, or a powerful truck, Toyota offers a wide range of vehicles to suit every need and preference.

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Toyota vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a sporty driving experience or a fuel-efficient daily commuter, Toyota offers a range of engines and drivetrains to suit your needs. With advanced technologies like hybrid powertrains and efficient engines, Toyota vehicles deliver both power and fuel economy.

Header 5: Safety Features and Ratings

Safety is a top priority for Toyota, and their vehicles are equipped with advanced safety features to protect both the driver and passengers. From standard features like airbags and anti-lock brakes to advanced driver-assistance systems like lane departure warning and adaptive cruise control, Toyota vehicles offer comprehensive safety options. Toyota consistently receives high safety ratings from reputable organizations, providing customers with peace of mind on the road.

Header 6: Technology and Connectivity

Toyota stays at the forefront of automotive technology, offering a range of innovative features and connectivity options. From touchscreen infotainment systems to smartphone integration and advanced navigation systems, Toyota vehicles are equipped with the latest technology to enhance the driving experience. Additionally, Toyota offers features like wireless charging and Wi-Fi connectivity to keep you connected on the go.

Header 7: Customer Service and Support

Toyota is committed to providing excellent customer service and support throughout the ownership experience. With a vast network of dealerships and service centers, Toyota ensures that customers have access to reliable maintenance and repair services. Additionally, Toyota offers comprehensive warranties and roadside assistance programs, further enhancing the ownership experience.

Header 8: Pricing and Financing Options

Toyota offers competitive pricing across its vehicle lineup, providing customers with value for their money. Whether you're looking for an affordable compact car or a luxurious SUV, Toyota offers a range of pricing options to suit different budgets. Additionally, Toyota provides flexible financing options and lease programs, making it easier for customers to own their dream vehicle.

Header 9: Environmental Sustainability

As a leader in the automotive industry, Toyota is committed to environmental sustainability. Toyota has made significant strides in developing hybrid and electric vehicles, reducing emissions and promoting eco-friendly transportation. With initiatives like the Toyota Environmental Challenge 2050, Toyota aims to create a sustainable future through innovative technologies and practices.

Header 10: Resale Value and Longevity

Toyota vehicles are known for their excellent resale value and longevity. Thanks to their reputation for reliability and durability, Toyota vehicles retain their value well over time. Whether you plan to sell or trade-in your vehicle in the future, choosing a Toyota ensures that you'll get a good return on your investment.

Header 11: User Reviews and Testimonials

Customer satisfaction is evident in the numerous positive user reviews and testimonials for Toyota vehicles. Many owners praise the reliability, performance, and overall satisfaction they experience with their Toyota vehicles. Reading user reviews and testimonials can provide valuable insights into the ownership experience and help potential buyers make informed decisions.

Header 12: Comparison with Competitors

When comparing Toyota with its competitors, it consistently stands out in terms of reliability, quality, and resale value. Toyota's extensive vehicle lineup, advanced safety features, and fuel-efficient options give it a competitive edge in the market. Additionally, Toyota's commitment to environmental sustainability sets it apart from many competitors.

Header 13: Pros and Cons of Choosing Toyota

Choosing Toyota has numerous advantages, including exceptional reliability, a wide range of vehicle options, and strong resale value. However, it's important to consider individual preferences and needs. Some potential drawbacks may include higher initial costs compared to some competitors and a less sporty driving experience in certain models.

Header 14: Conclusion and Recommendation

In conclusion, Toyota is a reliable and reputable brand that offers a diverse range of vehicles to suit various needs and preferences. With a strong focus on quality, reliability, and innovation, Toyota consistently delivers vehicles that exceed customer expectations. Whether you're looking for a fuel-efficient hybrid, a spacious SUV, or a reliable sedan, Toyota is a brand worth considering.

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