I purchased two toys for my son from ToyGlobe.com, a total value of $27.90. I waited and waited for delivery and finally receive a certified mail delivery notice in the mail indicating that I would need to sign for the item at my local post office, which is 2 hours away from where I am located during business hours.
This wouldn't work for me, so I called toyglobe's "customer service" line and spoke with Tony, the owner. Tony indicated that that he felt compelled to send all items to purchasers certified because of reports of items not being delivered (not to me, in general) when in fact they were received by the purchaser. (I am sorry but isn't that just the cost of doing business sometimes, and isn't that written off at the end of the year OR trackable through the post office). I explained to him that (1) this was not mentioned on his web site and would have influenced my decision to purchase from him, and (2) It is logistically impossible for me to pick the item up from the post office.
He became immediately argumentative. I asked him to resend it regular mail. He refused. I told him the item would be sent back to him. He heatedly told me that he was going to charge me the $10! for delivery and "insurance". (My first bad, I should never have paid that much, but it was a toy my child really wanted... you know the drill). I told him that if he insisted on charging me the $10 shipping/insurance I would contest the charge with my credit card company. He became incensed and told me I would be paying. I actually think he came close to threatening me.
Bottom line, sleazy company, incomplete info on their web site and HORRIBLE customer service.
BEWARE.
I also bought something from this company and I agree that their service is bad. They are very rude on the phone after I asked them to refund part of my purchase when I never got my whole order. They claim items are in stock when they don't even have the product. Also, it appears they bought my item for $15 less from eBay and had the seller ship the item directly to me. What a crap company. Just do a search on google for the phrase: toyglobe scam
This company did nothing wrong. Everything was done by the book. It is people like you who mislead the public with there actions to satisfy there own agenda. I never became incensed or threatened anyone. This is a business and in business you try to accommodate every one as fair as possible (this one had no reasoning in her) and at the same time make a dollar, not lose money.
We have been in business for over five years and have NEVER cheated anyone we guarantee the sale or money back.
This does not sound like a sleazy company. I think that this person should take a GOOD look at the mirror and then judgment.