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1.8 10 Reviews

TouchStone Research Group Complaints Summary

2 Resolved
8 Unresolved
Our verdict: When using services from TouchStone Research Group with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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TouchStone Research Group reviews & complaints 10

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6:08 pm EDT

TouchStone Research Group Did not receive my DD214

On March 25, 2022 I paid $124 to have an speedy DD214 request sent to me, they said it would be 2-3 days, it's now May 17, 2022. I never received an update and have called multiple times only to be referred to the website.

Desired outcome: Please refund my money and an apology. I want my DD214 but it has been too long. I want my money. I originally needed the DD214 for job applications and who knows how many applications I've missed waiting for my records.

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5:56 am EST
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TouchStone Research Group Veteran record (vet rec) card

I ordered a Veteran Record (Vet Rec) Card online on 5/17/19. The $58.15 charge was paid at the time of the transaction via PayPal. It is now 11/28/20 and I still do not have it.

There have been numerous telephone calls (unreturned) and emails
on my part regarding the unfulfilled order. These efforts did not elicit the desired effect.

I've been patient for more than eighteen months, and although I was
hoping to obtain the merchandise, my patience is exhausted. On 11/15/20,
I contacted the vendor to express my dissatisfaction and to request a refund. On 11/24/20, I received an email informing me "no refund is warranted, nor will one be provided." I must respectfully disagree given the circumstances.

The company took my money in good faith, had me stand-by for eighteen months and has failed to deliver the merchandise to date. The service rendered, or lack thereof, justify a full refund in my opinion.

It's shameful for a business enterprise to treat a disabled veteran the way they did and attempt to take advantage of him. It's disrespectful and tantamount to fraud.

Anything you can do to have them resolve the problem will be greatly appreciated.

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10:56 am EDT

TouchStone Research Group DD214 Information

Hello, I placed an order for a copy of my DD214 along with a Veterans ID Card on 2/27/2020 and have not received my order. I have contacted the company through their support department recently (again) but have not received a reply.

See attached image for a copy of the entire process.

The Attached image explains the steps I went through to rectify the problem. The rep and I emailed a couple of times and I understood the pandemic did play a role in the initial delay. But I paid for this service in February and still have not received what I ordered. My biggest issue is the lack of communication and follow-through so I would like to be reimbursed so that I can re-submit my request through another vendor. In other words, I don't want to pay twice for something I already paid for once.

Everett

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Is TouchStone Research Group legit?

Our verdict: Complaints Board's thorough examination reveals TouchStone Research Group as a legitimate entity with notable strengths. Despite a 20% resolution rate on customer complaints, which invites a closer look, TouchStone Research Group stands out for its commitment to quality and security. Clients considering TouchStone Research Group should delve into its customer service record to gauge compatibility with their expectations.

TouchStone Research Group earns 94% level of Trustworthiness

Perfect Trust Endorsement: TouchStone Research Group achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for TouchStone Research Group. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of TouchStone Research Group's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Touchstoneresearchgroup.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Touchstoneresearchgroup.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with TouchStone Research Group's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 0 complaints were resolved.
  • Touchstoneresearchgroup.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The touchstoneresearchgroup.com may offer a niche product or service that is only of interest to a smaller audience.
  • TouchStone Research Group protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
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10:04 am EDT

TouchStone Research Group touchstone military research

Dear Sirs I contacted Touchstone March 15, 2018 regarding my mother who served in the WACC and the WAVES I paid 207.07 dollars, I have been
going back and forth with them and nothing was given to us they told me
they believed her records were destroyed by a military fire my mom served
during the mid 1940 my dad was discharged in 1946 as well as both her brothers also served in the United States Army, my uncle passed away in
1966 died of cancer but honorable discharge my other uncle Brazil Stark
served in the United States Navy my mom passed away February 17, 2018 I
told them I needed the paper work for her burial at the Abraham Lincoln Cemetery, it is now April 24, 2018 I have heard nothing they said they sent
it to Saint Louis but still I have heard nothing, this is so heart breaking I
really trusted in them that they could help me but I don't know my heart is broken. thank you my mom's number with touchstone was 78546
Deborah

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10:21 am EST
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TouchStone Research Group DD 214

i ordered a copy of my DD 214 on December 16, 2015. The order number they assigned me is 62798. On December 18th they withdrew $97.85 from my checking account and as of 1/11/2016 i have still not recieved my document. Ihave tried to get in touch with them and have been unsuccessful. They need to do what they were paid to do or refund my money. Sincerely, Danny Hennion email...[protected]@yahoo.com

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9:25 am EDT

TouchStone Research Group DD214/paid but not received

I too applied for my father's DD214 records through Touchstone Research Group. I didn't pay the high price of $89 but I waited the 4-8 weeks as indicated on their site. At the 9th week I still hadn't received the form so I emailed the CSR who sent me the confirmation back in August. After 3 priority emails and no response I decided to call but found that I could only leave a message because they were busy helping other customers. This message came on every time I called. I left yet another message expressing my frustration and disappointment and finally someone called me back. She went on to explain if I went the $89 route I wouldn't have this problem because they would have a copy they could email me and blah, blah, blah. She finally gave me a number to call for the NPRC [protected] and I got to talk to a human. Come to find out, Touchstone never sent my request in and I wasted 10 weeks waiting for nothing! I needed this form to apply for VA benefits because my mother had to go into a home. I also found out that I can fax the form 180 directly to NPRC and get a copy of the DD214 at no cost. I hope this information is helpful to someone else and they don't waste their precious time like I did. Call the NPRC directly- it's the best way to go.

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10:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TouchStone Research Group Touchstone is not the obvious choice

You seem to state that there are no 'real' complaints, so it will be my pleasure to prove the lying Touchstone troll you are. My name is Clint Bender, and on February 17, 2014 I ordered a copy of my DD214 at $96. It states that you will receive the DD214 within 7 days, today is March 12, 2014 and no DD214. My order number is 45458. I have emailed this disgraceful corporation, and the real kicker is when you call them, they will place you on hold and hang up. These people prey on service members, give them none of your money. May you never be treated as badly as your customers. These people are con artists.

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5:34 pm EST

TouchStone Research Group Scam

I recently requested a copy of my dd214 and later found that I no longer needed it now they are saying that I can only have half my money back and the form was not submitted or signed, they were only supposed to put a hold on the funds submitted there was nothing saying that I would lose half my money I do not think this is a fair business practice especially when nothing was done they are not supposed to take payment until services have been rendered. This is a very unfair practice and should be stopped as soon as possible.

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MiVet
Grand Rapids, US
Mar 31, 2021 4:42 pm EDT

Do NOT use this so called expedited service. They are nothing but scammers. I ordered my DD214 back in September 2020 and nothing yet! I just reported them to the BBB for the second time. I want a refund!

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Mikeymike³787
, US
May 02, 2016 12:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I too have been had by touchstone research. They charged me twice and i never got me my dd-214. I am a real client and my name is Jonathan Evans. My email is gimike.evans@gmail.com and touchstone research is a scam. I think they should be sued!

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Laura Leanza
, US
Oct 27, 2015 8:52 am EDT
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As with all these other complaints I have lost the same amount of money on this scam. I'm reporting it to the BBB. And will not stop until I get some form of action on this company.

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Clint Bender
Mont Alto, US
Mar 12, 2014 10:15 am EDT

Agree Rodrigo

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JOHNSONOFFIVE
San Diego, US
Aug 29, 2012 10:21 am EDT

I 100% agree I am a military wife and my husband has served for the uscg for going on 20 years now and this is the THANK YOU we get...I AM TOTALLY DISGUISED
!

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Indiana Vet
Mishawaka, US
Aug 23, 2012 7:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Touchstone Research Group ripped me off too but I was able to retrieve my money via my credit card company. They post the same response every time accusing the victims of being competitors. They have the same MO every time. After it was 2 days past the promised 3 days, all of my calls instantly went to voice mail, when I tried from a different phone and told them I was checking the status of my order, they would hang up on me and block that number so it instantly went to voice mail. After finding these other peoples complaints that confirmed what I was experiencing, I got my money back and got my documents through the government 3 days after I requested them via e-mail. I placed my order on April 25th, 2012 and 2 days after I reeived my documents from the government, Jasen called me asking for more information. After I told him that I had already had my money refunded, had received my documents myself, and no longer authorized their services, they sent my documents the next day on May 10th and tried to claim that they had delivered as promised and tried to get my credit card company to give them the money back. After fighting with them for the last 3 months through the Better Business Bureau, they said that if I could prove that I had requested my documents through the government After I contracted them to do it and indeed received them Before Touchstone provided them, that they would refund my money under their NOBODY CAN GET IT FASTER guarantee. I am a real person and not a competitor. My name is William Kipp and my case number is 9014170.

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TchStn_1
Morgantown, US
Dec 22, 2011 7:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

If you provide us with a name and if possible order number we can review the case. On unassigned refund requests we only charge $20 for the cost of our personnel,
advertising, calls, etc. And we refund the balance as a courtesy.
We'll even credit this fee should you purchase our service at any time in the future.
We never charge a 50% fee for refunds - for anything, to anyone. thus it seems as though this may not be a
legitimate client. Real complaints it would seem would provide some identifying information in order to be verified and reviewed.
Some complaint's are placed by our business' competitors. We could indulge in that practice, too. But
such actions only taint our industry as a whole. We also feel that our service speaks for itself and underhanded strategies like those mentioned above have no use for us. Nor do those strategies fit in with our Customer Service/business ethic here at Touchstone.
We wish to be of service to our clients and will do what is possible to assist them in any way we can.
As is reflected by our 1/1000 ratio with BBB client complaints, all resolved, and our reviews at:
http://touchstoneresearchgroup.com/catalog/government-dd214-express-service-pr-28.html?reviews_id=567
Therefore in summation: when searching for an effective way to obtain military documents in the fastest was possible, with a no one can get your records faster guarantee, the obvious choice is Touchstone Research Group LLC.

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12:50 pm EDT
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TouchStone Research Group - Military records scam

I recently spent $130.00 with Touchstone Research Group because they claimed I could receive a copy of my DD214 (Military Discharge) within 2-3 business days. Need ing a copy to apply for a job I was quite happy that I wouldn't have to wait the average of six weeks when using the government channels. Upon Touchstone receiving my payment I was informed that...

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9:10 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TouchStone Research Group bad employer

I went to work there through a temp agency. The customer service group was treated like lepers. We had to remain at work regardless of weather conditions while everyone else, including HR went home early or worked from home, especially if they had no sitters. The dress code was dismissed by HR and the tech dept while we had to dress the part.
That being said, I was keeping track of my hrs. My contract was to work 600 hrs, then be up for hire. Every week, they told the agency how much they liked my work. My direct supervisor said the same. When my hrs were up, HR ignored it. I asked for a meeting. They waffled for days, then had my director tell me that they would not hire me but keep me on as a temp on a monthly basis indefinitely. he added that he knew some people who had the same deal for 2 1/2 yrs. He said it there would be a fee to hire me. I checked with the agency and they confirmed there were NO FEE. I told him so but he kept his position and seemed shocked I was not doing a happy danse. I asked why I was not being hired on but he wouldn't answer. I had never called in sick but had been ill for 2 days, which they all knew. I called in the next day and was fired. They thought, according to the agency, that this was "too coincidental"...

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+1 (800) 283-3214

Website

touchstoneresearchgroup.com

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