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1.3 27 Reviews

Touch of Class Complaints Summary

2 Resolved
15 Unresolved
Our verdict: With Touch of Class's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Touch of Class reviews & complaints 27

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Touch of Class Touch of Class Review: Terrible Customer Service and False Reviews

Don't waste your hard-earned cash on Touch of Class. I'm not sure how they're still in business with such lousy (or maybe more fittingly, non-existent) customer service. I've tried calling their customer service line multiple times over the past few weeks, but it's just a recording that tells you to call back during business hours. Every time I've called, it's been during their business hours, but I still can't get through. It's a total joke. I've been trying to complete my order for months now. I placed my order back in June, but every two weeks, the "backorder ship date" just keeps getting pushed back. I've sent several emails to customer service, but I haven't received any response, updates, or offers of compensation. It's like they don't even care about their customers.

To make matters worse, I've tried leaving a review of the product I'm trying to order several times, but they never post it. So, you can't trust all the positive reviews you see on their website because they only let the good ones through. It's not fair to potential customers who rely on reviews to make informed decisions.

Overall, I'm extremely disappointed with Touch of Class. Their lack of customer service and transparency is unacceptable. I wouldn't recommend them to anyone and suggest you take your business elsewhere.

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1:22 am EDT

Touch of Class Terrible experience

I have ordered an item from www.touchofclass.com and when I received the payment confirmation email I saw that there was something wrong with my order. I contacted customer service right away and was told that they accidentally made an incorrect order. I asked them to cancel it but they said that it was not possible since the order was already processing. They said that after receiving the order I can send it back and they'll refund my money.
So several weeks later I received the package and emailed customer service saying that I got the item and I'm ready to send it back. They replied about three days later and said that they don't give refunds and do not accept anything back! I reminded them about my situation and they said that they were very sorry but these was nothing they could do. So I was stick with something I never wanted to buy. I'm very disappointed with Touch of Class!

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9:39 am EDT

Touch of Class Their baskets weren't durable

I purchased two rugs and two baskets from the company www.touchofclass.com. I received the order on time, and the rugs were ok, but the baskets were with detached bottom. They were useless. I called to the seller and he told me that I could get new one from their store. I drove there and changed the baskets, but it wasn’t durable at all. It was broken after couple of days. Don’t buy baskets from this company.

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6:23 pm EDT

Touch of Class Junk!

The quality of the items is poor. Almost all of the items are made in China, and are horrible. What you pay, and what you get are widely different! I have been a customer for years, and have watched this company go down the tubes as far as quality of merchandise, and ESPECIALLY customer service. Unless it is obviously their fault you will be waiting a long time for your refund, and you will be paying for each item to be returned to them.

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1:50 pm EDT

Touch of Class Scam

I purchased a bedspread, valence and shams from Touch of Class. It arrived promptly, however when I opened the package with the bedspread, it smelled. When I put it on my bed, it was crumpled looking and looked more like it was a used bedspread. I immediately put it back in the packaging and shipped it back to Touch of Class. When they received it they called and said that they would not accept it and will not credit me back because the labels were cut off. I was outraged...what labels? I didn't have enough time to see any labels when I saw the condition of this bedspread. I explained that and told them I never saw a label. They insisted and accused me of lying, saying that I cut the labels with a scissor. I strongly objected, then they offered me a store credit. I couldn't believe it. First they accused me of lying then offer a store credit, but never even acknowledging that maybe they sent me a defective of used item. What happened with the customer is always right...They have NO CLASS. Just their way of not accepting returns even when they are blatantly wrong. Touch of Class is Classles...I have this dilemma in the hands of my credit card company at this time.

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Katharine Senn
Manchester Center, US
Jun 01, 2012 2:38 pm EDT

I ordered 2 blankets and 4 sheet sets from Touch of Class. The 2 blankets and ONE sheet set came immediately. After a week, I called to see where my other 3 sheet sets were, and they said they had all shipped together. I only have one sheet set, but I have been charged for all 4. They owe me a refund of $257.97, but I get no where for my request foe same. I have called them daily for 20 days to no avail. This no way to treat customers.

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jan kilmer
Florence, US
Jul 29, 2016 4:59 am EDT

Purchased an inferior item from the website catalog. Wrote a negative review detailing my problems with the problem. Company apparently does not publish any bad reviews of their products as I have checked several times and my review does not show up. Wrote another one twice and nothing shows up on web site under reviews of that product. Only reviews published are the 5 star reviews. So their reviews are not to be relied upon for any accuracy.

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magotann
Oklahoma City, US
Jun 24, 2013 11:07 am EDT

After reading the other reviews it is apparent that they haven't changed over the last two years! I ordered a pet furniture cover and when I received the item the color did not match my couch. I immediately put it in the packaging and returned it with the return paper work. A month later, what i believed to be another couch cover arrives at my door. I called them to ask about the product and they explain that this is the same couch cover that I had returned and that it was "covered with stains and not in any packaging." I was shocked! I asked to speak with the manager and was told customers could not speak directly to management. I was told they would send me an email with the manager's response to my concern. I told them I was hesitant to hang up because i didn't want another month to pass. I was told the manager was not in her office. I asked how the product was in packaging now if I hadn't returned it with packaging and if this was the same cover. I was told they "must have found another case as a courtesy to me." I am still waiting for a reply but will never do business with this company and beg others to look elsewhere. They're products are not great quality, colors are different than advertised, and they will lie and make false claims rather than accept a return.

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4:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Touch of Class Refused to accept return

Product ordered was not the same color as pictured on website -- and I dont mean a shade off, I mean it was pictured as dark brown and the item received was off-white. Here's where the real trouble began: it took over a month and 10 phone calls plus getting my credit card involved for them to authorize the return; then another 2 weeks of phone calls to get the refund for the return!

I have a friend who loves this company; but she has never had a return! Personally, I would never order from them again.

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5:36 am EDT
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Touch of Class Shoddy workmanship

Pool cabana and garage enclosure at my residence. The contract with Touch of Class Construction, Inc. was signed on May 23, 2005. The sales representative presented himself as the nephew of the owner of company. This turned out to be untrue. It was represented that Touch of Class, Inc. had its own salaried workers and would not be subcontracting any of the work to other contractors. This was totally untrue. In fact, according to the State Contractors Licensing Board, Touch of Class, Inc. has no employees. Most of the workers were unlicensed and undocumented. During conversations Mr. Cohen would yell, swear, and threaten. He failed to follow the plans and contract agreements as prepared by my architect. He charged approximately 20% more than the contract price for items that were to have been included per the plans. He had promised that there would only be a few days of down time during which my pool had to be emptied due to the removal of the pool equipment. It took over 3 weeks resulting in cracks in the pool plaster; requiring re-plastering at a cost of $5300 out of pocket. Plans called for upgrading electrical panel. He refused; cost me $600. I had to have the driveway re-surfaced as well due to construction damage. All toll I paid him over $15000 extra and still had to hire other contractors to repair the completed work, plus the cost of the pool, driveway, and electrical. I felt forced to comply in order to have the project completed. He had threatened that if I did not pay he would have people come to tear out the completed work. In the end, I just wanted him out of my life. I have a complete log of events from the beginning as well as pictures of the shoddy workmanship.

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Touch of Class Customer Reviews Overview

Touch of Class is an online retailer that offers a wide range of home decor and furnishings. The website has received numerous positive reviews from customers who have praised the quality of the products, the variety of options available, and the excellent customer service.

Customers have noted that the products offered by Touch of Class are of high quality and are well-made. Many have commented on the durability of the items they have purchased, with some stating that they have had their products for years and they still look as good as new.

The website also offers a wide range of options, with customers noting that they were able to find exactly what they were looking for. From bedding and curtains to wall art and furniture, Touch of Class has something for everyone.

In addition to the quality of the products and the variety of options available, customers have also praised the excellent customer service provided by Touch of Class. Many have noted that the company is responsive to inquiries and concerns, and that they go above and beyond to ensure customer satisfaction.

Overall, Touch of Class has received overwhelmingly positive reviews from customers who have praised the quality of the products, the variety of options available, and the excellent customer service. If you are looking for high-quality home decor and furnishings, Touch of Class is definitely worth considering.
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Touch of Class contacts

Phone numbers

+1 (812) 683-3707 +1 (800) 457-7456 More phone numbers

Website

www.touchofclass.com

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