total loss department / poor/rude customer service
I recently recieved a call from an employee named Terry at the Total Loss Department. Terry called me on 10/31/07 at approximatly 3:40 pm. At this time Terry asked me to make a payment. I proceded to tell him the situation and how it was being taken care of. At this point I was rudly interrumpted and told not to talk. When I asked to speak to a manger he told me you are speaking to me. If I "a wells fargo customer" asks to speak to a manger I expect to be transfered to a manger. At no time does a Wells fargo employee have the right to tell me not to talk, I am very dissatisfied with the service I recieved from Terry. He was very unprofessional, and I will be expecting follow up on this complaint. If this is how I am going to be treated when dealling with wells fargo I will no longer do buisiness with this company.