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CB Furniture Stores Review of Total Leather Solutions
Total Leather Solutions

Total Leather Solutions review: inferior workmanship 7

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Author of the review
10:22 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

This company based out of Deer Park, NY is a disgrace. I originally thought i was dealing with the original co. Total Leather Care ( who was great !, but they are now The Leather Solution in Baldwin, NY ). The deceptive way this co. presents itself as total leather solutions should be criminal . They have one technician i eventually found out after asking for another more skilled one to come out and redo the original repair. I asked not to send out the tech . covered in tatoos, very scary. The owner john was very pushy and i never did get my problem solved . I am now filing papers with the Suffolk County court . Beware of this company.

Update by unhappy leather customer
Mar 10, 2010 9:24 am EST

Had a similar experience with that company, very unprofessional and only 2 people working there, they make themselves out to be bigger than they are. Terrible work, color matching was way off.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

7 comments
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Arsene
Miami Beach, US
Dec 08, 2011 12:31 am EST
Verified customer This comment was posted by a verified customer. Learn more

Their only "technician" is moving out of state and i'm sure the company will go out of business after December 2011, if they stay in business i'm sure it will only last a very short time . The owner has NO leather repair/refinishing skills. Beware!

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Debbie r.
Clifton, US
Apr 19, 2011 7:02 am EDT

Terrible color match, felt like sandpaper . Destroyed my furniture! Never again.

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Anthony Z.
Centereach, US
Apr 07, 2011 3:16 am EDT

lisalatch and z bear posted their positive comments on the same day ? Sounds like the company is shilling their comments . Go and visit their "facility" and make your own decision.

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Eye Doctor
06482, US
Dec 09, 2010 9:27 pm EST

These guys are great. I have no idea what this person is talking about.

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lisalatch
New York, US
Oct 10, 2010 11:51 am EDT

I've used these Total Leather for years for our non-profit.They are a small company but always given us great service. They have always been helpful and helped us come in at budget with great workmanship. John has always been professional and courteous.

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Z Bear
Cold Spring Harbor, US
Oct 10, 2010 9:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

These guys are great. I have no idea what these people are talking about.

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iPhone
Danbury, US
Oct 02, 2010 2:27 pm EDT

I am really shocked to hear this. I have been using them for years and have been extremely happy. They have redone a couch in our living room and multiple chairs in our dining room. John has always been very helpful and patient.