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CB Contractors and Consultants Review of Total Domestics
Total Domestics

Total Domestics review: RIPPED ME OFF MONEY 50

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Author of the review
5:58 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hi, my business did work for this company to the value of approximately $1400 just before Christmas, still we are trying to regain my money but the numbers on the website are disconnected and their is no way to contact them.

I have sent the invoices and never heard anything back. I have searched this company owned by a women named [removed] and Lisa Matheson from Coomera Waters on the Gold Coast but neither are getting back to me!

I have worked HARD FOR THIS MONEY and they have cheated me out of $1400 which was to be paid well before Xmas, so lets just say due to the fraudulent activity my children didn't receive the Christmas that they deserve.

Please if anyone has any I formation or has been through the same thing, contact me!

Thanks!

Update by EPS BRIS
Jan 01, 2013 4:42 pm EST

OMG, I just got to your first link and she has changed her name again 5 days ago!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

50 comments
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Reet78
Mackay, AU
Sep 30, 2015 8:34 pm EDT
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I cant believe this guy is still trading he owes me $1040 which one day I hope to get...I have been waiting nearly 2 years for my money...hopefully one day I will get it...It was money to give my children an awesome Christmas so this is why I am determined to get it out of him...Lets stop this guy...I have contacted every authority I can think of..but nothing seems to be done...I believe in Karma so one day he will undo himself...In the meantime I will wait for my monies owed...

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Dontpissmeoff1
, US
Apr 25, 2015 5:39 am EDT

Josh is currently in Mackay, 15 Coogee Terrace, Blacks Beach
Ph Number is still the same, Moving to Airlie Beach soon to rip off more ppl

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Blue Sea
Perth, AU
Feb 12, 2015 10:47 pm EST
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UPDATE: Police is investigating him, as well as the OFT and Cyber Crime Australia. I strongly encourage you to report his new business Bond Cleaning Oz and his owner Joshua Abell to:

1) Police - When formalizing your complaint PLEASE REFER POLICE reference number ‘QI1500134408’ so it will help officers by saving their time tracing him back.
2) OFT and the small claims court (QCAT) - you do not need a lawyer as many people believe so. Just go there and formalize your complaint. THAT IS THE ONLY WAY TO RECEIVE YOUR MONEY BACK, There is no filing fee associated with this type of application.
3) The Office of Fair Trading here is the link to make an online report: http://www.fairtrading.qld.gov.au/lodge-your-complaint

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CrazyDogLady
Brisbane, AU
Jan 17, 2015 4:13 pm EST
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If anyone is looking for this low life he is now using the business name Bond Cleaning Oz, website
http://bondcleaningoz.com.au/bond-cleaning/
His mobile number is [protected]

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squeaky clean
Gold Coast, AU
Jan 07, 2015 3:33 pm EST
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hi cant believe this guy is still going n getting away with all this stuff i got stung by him 3 years ago and Total Domestic i took Total Domestic to the cops with 3 other cleaner n there is now a warrant out for her arrest ..i know josh got done by the fair trading as they put a warning out on him ...maybe go to the police as it worked for me with total domestic and i got my money back ..at first the cops were like there's nothing they can do but i just pushed it and asked to speak to some one higher as its fraud what they are doing and try get a few people to go in with you then they have to look into it and they can trace him ...hope this helps you guys ..

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cosmos2014
Cairns, AU
Jan 05, 2015 10:14 pm EST

Well seems as though he was never stopped, he just relocated! i have been scammed out of alot of money - 3 bond cleans in total and 3 staff to pay - by a Josh from Bond Cleans Oz originally a gumtree ad looking for bond cleaners. seemed legit at first but now has been two months and no payment, excuse after excuse from the guy up in North QLD. if anyone had success dealing with these people please comment on thread, would be greatly appreciated! :) thanks christal

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Rachel watts
, US
Jan 02, 2015 3:33 am EST

Hi all ! I have done work for this guy recently, done over $1000 work still waiting to be payed, has done nothing but lie n be abusive and never available to talk on the phone always a family matter, only gives 5 hours for a total bond clean, his a lien scam that's taking money off people, don't ever use him for any cleaning

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JosieLee
Keperra, AU
Nov 14, 2014 3:32 pm EST
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Hi I just had a recent bond clean of my property in New Farm. The company name was Bond Cleaning Oz and the guy I have even speaking to is called Josh. He quotes me $400 and then invoiced me for $440 inc gst. I paid as it was one of the cheaper quotes id had. After cleaning the property my property manager said it was a disgrace and that she was not convinced that the carpets had been steam cleaned either. I've now been chasing this guy for 2 weeks, calling him several times a day to find out what is going on and when he will come back to clean the property as promised on my quote / email correspondence and his website. Anyway after all my calls he's told me three times that he would go back an fix the clean and then has beer shown up. I'm now getting threatened by the real estate that further rent will continue to be taken from my bond until my unit is cleaned to their standards. I'm convinced this is the same guy. Glad I've found this page. I there anything we can do? Purely out of principal I want this guy to go down. Thanks. Josie

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Dog with a bone
Brisbane, AU
Apr 01, 2014 6:58 pm EDT

HAYLEE COHALAN - CLEANING SERVICES AUSTRALIA - STAY AWAY - refer to post on Total Domestics! The Real Estate researched them and claim they rebranded themselves in Feb 2014 but the owners are the same. DO NOT USE - TOTAL RIP OFF! Paid them to do a full bond clean which included carpets and pest control. They arrived and left (including pick up/drop of keys to the Real Estate) within 1hr 15 mins of being there and naturally the real estate was unhappy with the work that they claim they did. They went back and still did not address the issues the Real Estate had asked them to rectify, think they were there for 45 mins or less this time and then refused to go back. The Pest Control was not done and the carpets were not cleaned to an acceptable standard and I had to go back and fix up the many many things they did not do. I then had to pay for another Pest Control company to come in on top of the money I had paid Haylee and I would have been up for additional carpet cleaning had the Real Estate not taken pity on me for being ripped off. Haylee does not return calls or emails, incredibly unprofessional. The Real Estate was very unhappy and believed them to be fraudulent and this is the case. They spoke to Current Affair regarding them and found out their history is very shady & Current Affair are very aware of them. Current Affair Contact is Christina [protected]

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dog poo
Forest Lake, AU
Mar 31, 2014 1:38 am EDT

Haylee Cohalan has taken over Cleaning Services Australia, she is doing the same thing.
Do you all think (Fair Trade QLD) can do anything they can do ### that's why his been doing the same thing for years.

His working in Broadmeadows Mines, this isn’t the bussniess he is running roofing and two more cleaning companies

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Bridge84
Brisbane, AU
Mar 19, 2014 6:52 pm EDT

I have also been duped by Haylee Cohalan and friends except they were operating under the name Cleaning Services Australia. While they came and took the money they didn't do a proper bond clean. They promised a 5 day gaurantee but they have been giving me the run around since. I have filed a complaint with Fair Trade QLD as well as Current Affair.

I hope we can stop them from conning anyone else.

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EJQ_GC
Gold Coast, AU
Mar 04, 2014 12:23 am EST

I was in desperate need of some work, my hubby and I run our own Carpet Cleaning and Cleaning business on the GC, but things had been a bit slow after Xmas and we have an 18mth old baby. I replied to an ad on Gumtree on the Friday and "Josh" asked me to start the Monday.He is now trading under this business http://www.cleaningservicesaust.com.au/
everything seemed above board - Although the pay rates were a little bit low, I had to take what I could. Until I didn't get paid.

I worked my ### off for this guy, doing 2 bond cleans a day on my own - not getting home until after dark, starting at the crack of dawn. And I take real pride in what I do.
After I had been chasing him for a week, I told him to stop offering me work until he paid me the $1250 I was owed, and I stopped getting any responses. I then started researching, I happened to have a couple of customer phone numbers for jobs l had done, l explained to them the situation, and requested any info they could provide me as to how l may contact him as l only had a mobile number.
More on the money thing - One lovely customer l spoke to stood out in my mind from the day l completed the work for her. (There were a couple of discrepancies in the work order l was sent. I expected 4 rooms of carpet to be cleaned and there was 6 in total, and the property was partially furnished which l had been told we get paid more for. I explained to the lady that there may be a difference in price, that she would have to contact Josh.When the job was completed, she came back, very happy the job was completed to her satisfaction, and that she had paid an extra $120 for the services) This brought the jobs total to around $680 - of which my share for cleaning the entire place - including Carpet Steam Cleaning with my own equipment, plus using my own chemicals etc would have been $320.00 (if I had have been paid) - not a bad day in the office for him! I have just submitted an article to ACA myself.

I was just compiling all of the evidence I have from him stating how much I will get paid, and when it was transferred etc, (this is what I was instructed to do by the Ombudsmen)
and checked the website again for the email and saw that the phone number had changed. I sent a very strongly worded message to this number and received a reply from Haylee. I immediately called her and explained my problem and she told me that she had bought the business from Josh on the 19th Feb, that she had other contractors calling her for the same thing, she had even paid one of them out although it was not her responsibility. She explained that she was paying money to Josh for the business in installments and would simply pay me the money he owes instead of to him. She went on to explain how unfair it is that he was so dodgy, that her business has a bad mark against it because of him. I only had his first name and a mobile number at this stage. I asked her for more info and she even gave me his full name and said Google it - you'll be horrified with what you find. I got off the phone so happy! I told my husband - we're going to get our money! Then I got to the second page on here and saw her listed as an associate, now I feel like a complete idiot! I just want to get this resolved and they keep sending me in circles.

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Peter#
Gold Coast, AU
Dec 21, 2013 5:16 pm EST
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### ### ### THATS ALL HE IS AND HIS CLEANER TOOOOOO ### ### ###

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Reet78
Mackay, AU
Dec 16, 2013 12:30 am EST
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All those that have been ripped off, please call Christina at A Current Affair. Number to call is [protected], then ask to be put through to
Christina at A Current affair QLD.
Lets all get on board and stop this.

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Klgrosvenor
Hollywell, AU
Dec 13, 2013 7:01 pm EST
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Haha loving the new Facebook page!

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Sweet Justice
Brisbane Metro Area, AU
Dec 13, 2013 6:53 pm EST

JOSHUA FRANCIS ABELL
According to all the reviews here and everywhere else he is a ### and a loser.
He ripped us off too, wish we had Googled the homo first.
His days are numbered.

ABN: [protected]
Registered from 10 Aug 2009

Traded as the following:
ALL THAT PROPERTY SERVICES
LJH CLEANING Brisbane
LJH INSULATION AND VENTILATION
Extreme Property Cleaners
Main business location: QLD 4740

Traded under the Alias Joshua Campbell at first then I got emails from josh Abell from AllThatpropertyservices@gmail.com
AllThatpropertyservices@hotmail.com

Websites:
http://www.facebook.com/Dodgy.abell
https://www.facebook.com/josh.abell.31
Total Domestics — RIPPED ME OFF MONEY
https://www.facebook.com/pages/All-That-Cleaning-Joshua-Francis-Abell/284501225007969?ref=hl
Contact the TV people, they'll take notice with enough enquiries: https://www.facebook.com/ACurrentAffair9
Dob him in here: http://www.fairtrading.qld.gov.au/online-complaint-form.htm

Read more about him here.
http://www.yellowpages.com.au/qld/north-lakes/all-that-property-services-14888062-listing.html
http://www.truelocal.com.au/business/all-that-property-services/north-lakes?selectedListingSortOrder=DATE_MOST_RECENT#reviewsTab

Known associates who lie and deceive on his behalf include;
Haylee Cohalan
Janice Johnson

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Sweet Justice
Brisbane Metro Area, AU
Dec 13, 2013 6:46 pm EST

JOSHUA FRANCIS ABELL
According to current records he has so far been known to;
hide behind women,
Steals from his employees
steals from his customers
before the work is completed and after receiving the money becomes permanently "unavailable".

ABN: [protected]
Registered from 10 Aug 2009

Traded as the following:
ALL THAT PROPERTY SERVICES
LJH CLEANING Brisbane
LJH INSULATION AND VENTILATION
Extreme Property Cleaners
Main business location:
QLD 4740

Traded under the Alias Joshua Campbell
emails from josh Abell from
AllThatpropertyservices@gmail.com,
AllThatpropertyservices@hotmail.com

Websites:
http://www.facebook.com/Dodgy.abell
https://www.facebook.com/josh.abell.31
https://www.facebook.com/pages/All-That-Cleaning-Joshua-Francis-Abell/284501225007969?ref=hl

Total Domestics — RIPPED ME OFF MONEY

Contact the TV people, they'll take notice with enough enquiries:
https://www.facebook.com/ACurrentAffair9
If he or his accomplices stole from you, Dob him in here:
http://www.fairtrading.qld.gov.au/online-complaint-form.htm

Read more about him here.
http://www.yellowpages.com.au/qld/north-lakes/all-that-property-services-14888062-listing.html
http://www.truelocal.com.au/business/all-that-property-services/north-lakes?selectedListingSortOrder=DATE_MOST_RECENT#reviewsTab

His known associates are;
Haylee Cohalan
Janice Johnson

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Work hard for my money
11, AU
Dec 12, 2013 9:34 pm EST

Hi, we also own and operate our own cleaning business and was contacted by this phantom Josh today 13-12-2013 for 2 carpet cleaning jobs. I had some suspicions about this guy right from the get-go, as he wouldn't answer any calls to discuss the jobs the way a professional would, he advised that he wouldn't be paid until the inspection is complete etc. However, i spoke with the tenant and he advised that he has already paid josh. I advised Josh of this, and then said that he will transfer the money into my account. A completely un-professional way to be dealing with this matter. The tenant himself, is also trying to contact Josh to get his money back, as no-one has yet to clean the property BUT of course, Josh will no answer.

I am on the band wagon to report this guy.

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Reet78
Mackay, AU
Dec 11, 2013 3:40 pm EST
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I was contacted by Josh abell on the 27th November 2013. He said he works up and down the coast all the way up to cairns. He had too much work load on and asked If I could help him? I said yes no worries, I would like some more jobs. I asked him about payment and he told me that once the real estate had done the final inspection and ticked it off then I would get paid. He said thanks very much there is one today. He gave me the address and off I went to start this job. Whilst I was cleaning the tenant showed up to do the Exit Condition Report. I questioned him on what josh had charged for the clean he answered with $590, I then said ok and continued on working. When I was nearly finished I Texted Josh to let him know. My text was Nearly finished unit. Do I leave receipts in unit. In reply he said It’s all good I’ve already sent him a receipt. He told me there was another job and I told him that I could do that on Friday the 29th as I was busy, he said okay. Thursday afternoon he sent me a text telling me the address of the house to be done. On Friday I went and cleaned the house the tenant also showed up to this one and expressed his concerns to me regarding Josh. Saying shouldn’t I be paying the cleaner direct? Josh said no I pay the cleaner when inspection has been done and ticked off. I told the tenant I was feeling a bit concerned myself and was debating on doing the house. I asked that tenant the price he was quoted, he told me $450 being $100 of that to go towards pest control. Josh told tenant that the cleaner does the pest control, the tenant asked me when I am doing pest control and I told him that I don’t do pest control. He tried to contact josh regarding this and he said he would sort it and get back to tenant, which he never did. I finished that job and waited with the tenant as the real estate was coming to do the final inspection the house was ticked off I tried to contact josh no answer tried to text josh no reply. Tenant also rang and got message bank. He left a message saying house has passed inspection you can now pay the cleaner. I spoke to the Real Estate expressing my concerns.
I had also been texting Josh constantly since completion of unit to see when the final inspection was getting done. He would say don’t know, or tried to contact tenant with no luck, I will ring the real estate when I can as I am really busy.

Come Saturday morning I contacted real estate regarding inspection on the flat (job done on Wednesday) She said it has passed inspection no cleaning issues. With that information I then contacted Josh telling him that both jobs are ticked off when can I expect payment.
I have constantly texted or tried ringing josh regarding my payment. He said to me I have never been so harassed in my life. I have continually contacted Josh trying to get my money but all I get is excuses. I told him I wanted $590 and $450 as payment owed he got back to me straight away saying you are not getting that amount, I asked well how much do I get and when do I get it? He then sent a text saying you get $350 and $175. He said he was doing the transfer there and then. Today is Wednesday 4th December 2013 and still no payment. I have texted and texted and tried calling but all I get if he does answer or reply is I’m busy, I’m out, I’ve done the transfer.
I have asked for a copy of the transfer receipt which he can’t seem to supply.

He has now told me that he has contacted bank and he must have put in a wrong account number and he is waiting for this to bounce back to him then he will pay me. Another excuse.
I googled his number and found that this is how he operates. (Josh Abells mobile number is [protected])

I have also spoken to Real estate’s regarding this and they are highly concerned.
I have also spoken to the Police regarding this matter (Northern Beaches Police in Mackay Queensland) The number for them is [protected]
This guy needs to be stopped so he doesn’t rip anyone else off. Thanks Very much
I am owed $590 for the flat that I completed and $450 for the House not the amounts he told me above as both tenants showed up when I was cleaning and they told me what Josh had already charged them and asked for up front.
This guy is a lower than low dog, just before xmas as well. He has got no heart.

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Klgrosvenor
Hollywell, AU
Nov 27, 2013 10:58 pm EST
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Go to Google + reviews for all that property services as someone is trying to organise a class action against him. Register your support with them as it may be the best way to get our money back if OFT can't do anything. Please do register as the more we can get against this guy the better chance we have.

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alisunee
Mitchelton, AU
Nov 27, 2013 10:45 pm EST

Hi everyone,
I was also scammed for an exit Bond clean in Brisbane on October, I lost my bond because of them they cleaned part of my unit but did not come back to clean the oven and finish their work. The also did not steam clean the carpets at all!

I have lodged a complaint to Fair trading who are investigating this matter. I suggest everyone to 'lodge a complaint' and 'report a scam' to Fair trading. So that this company gets shut down!

Also post your experiences on Ture Local, Yellow Pages, facebook, anything and everything so we can stop other people getting ripped off!

If only I checked the reviews first...

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SandraSeekingJustice
Brisbane, AU
Nov 27, 2013 1:54 am EST
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If anyone has had issues with any of Joshua Abell's aforementioned companies and want to join me in taking action, please do not hesitate to send me an email on sandra.cleaningjustice@gmail.com. This man needs to be stopped. I have media contacts (and have had interest from them already) but will await further action until I have collected more numbers and information from other dissatisfied consumers.

I also highly recommend lodging a formal complaint with Australian Competition and Consumer Commission. It may be a lengthy process, but this is the only way companies like his will be held accountable.

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Klgrosvenor
Hollywell, AU
Nov 03, 2013 5:38 am EST
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I can't agree more and more than happy to get on board!

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Pierre Picaud
, FR
Nov 02, 2013 7:39 am EDT
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The funniest part is that I don't really care about getting my money off this incompetent clown... Unfortunately for Josh I want a whole lot more now.

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Pierre Picaud
, FR
Nov 02, 2013 7:19 am EDT
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This is where our money is going!

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Pierre Picaud
, FR
Nov 01, 2013 7:56 pm EDT
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This is his precious picture...

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Pierre Picaud
, FR
Nov 01, 2013 7:55 pm EDT
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Josh Abell robbed us too. Pretty sure the dog lives at 9 Megan pl Mackay. Not sure on which apartment is his but it wouldn't take long to find him. Just look for the bloke with the stupid looking tattoo down his right arm.

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Klgrosvenor
Hollywell, AU
Oct 16, 2013 2:47 am EDT
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My dealings with this crook are so similar to all the other stories above that I won't repeat, but needless to say we are out of pocket a lot of money for services not provided. After a bit of digging it appears that Josh Abell is now based in Mackay, so who knows who he is sending to do these dodgy cleans and his Facebook address is now josh.abell.31. Obviously stopped using the Facebook account named above. Seems very rich that it was him who started this thread when he is the one that is ripping people off blatantly all over Brisbane and the Gold Coast. I see he has changed his website to now include Mackay and Townsville - god help them! If anyone is interested in joining forces for ACA, Today Tonight, Small Claims court you can contact me on klgrosvenor@hotmail.com. It's not so much about the money he "stole" from us but not letting him get away with this anymore

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GCleaners
Boondall, AU
Aug 20, 2013 8:55 pm EDT
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Total Domeatics ripped me off to.
I spoke to a Cassandra and im still uet to be paid 3 x invoices up to $1900 .
I am still looking for these people anyone with details please email me sarahfine19@gmail.com.

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kh2013
Brisbane, AU
Aug 07, 2013 6:27 pm EDT
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Unprofessional company who don't do what they promise (even though they guarantee their bond cleans or 100% money back). Realtors were not happy with the job and after 5 days of constant calling/emailing/texting and them promising to come.. we are still waiting. It's been a week since the clean now and we had to do it ourselves and we paid the cleaner $300 in advance - BIG MISTAKE! They are liars, argued with me over the phone, told me I was harassing them (because they couldn't give me a time/day that the cleanr would come RE CLEAN!).. long story short, JOSH FROM ALL THAT PROPERTY SERVICES is a scammer, unprofsesional, money wanting rude employee. I honestly don't know how he is getting away with all of this.
His number is [protected]
He tried to get me to take down my review on TRU LOCAL and would give me (so he says and we all know he wont) 100$ back from my $300 clean... but I would rather people know how horrible his company is and what a bad job they are doing then get 100 $ back.
DO NOT USE THIS COMPANY!

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theamazingsyrup
, US
Jun 11, 2013 5:53 am EDT

Further addition to my post on 28th May, Joshua Abell eventually replied to me and told me that he lied to me about getting a refund just so that I would stop bothering him. So his bond refund guarentee is a shame and I'm out of pocket $390. Worst company on the planet.

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theamazingsyrup
, US
May 28, 2013 7:28 am EDT

I paid for a bond clean to Joshua Abell through All That Property Services (same guy that owns LHJ Cleaning). The job was terrible and I didn't get my bond money back. He told me both on the phone and via text he would refund me and he never did. I left countless messages and he never returns any of them. I've been really upset about it because I need that money back. I hope someone reports him to the authorities, because this is criminal.

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squeaky clean
Gold Coast, AU
Feb 26, 2013 4:24 am EST
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well police report done 3 of us got enough info on this company /person or what ever you are ...but if there any more of you weather you have done work or have paid her to do bond cleaning ...get in touch the more we have the better to stop her

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squeaky clean
Gold Coast, AU
Feb 20, 2013 3:48 pm EST
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Pay your workers total domestic as its us that make you money. . . N you will be tracked down

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squeaky clean
Gold Coast, AU
Feb 20, 2013 3:47 pm EST
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everyone angry its so wrong what she is doing ...if you go to the links at the top it give you a name n and ABN if its the right person there trading under lots of company my hubby a accountant so he understands it more ...yes def call the ATO with the info from the links n what you have they were very interested n the more people who call up the better

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Scammerscatch
Gold Coast, AU
Feb 20, 2013 7:48 am EST

TOTAL DOMESTIC NOT PAY CLEANERS
Let's stop that company to keep ripping people off !

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Scammerscatch
Gold Coast, AU
Feb 20, 2013 7:45 am EST

With them* TOTAL DOMESTICS ripping cleaners off (not playing them for the hard work) & charging clients up front by credit card payment

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Scammerscatch
Gold Coast, AU
Feb 20, 2013 7:41 am EST

I'm VERY ANGRY with then as I also got RIPPED OFF. I have done a move out clean for then 2 weeks ago & haven't been paid & no reply from them when I'm asking for my money. I'm going to ring ATO tomorrow morning too.

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squeaky clean
Gold Coast, AU
Feb 19, 2013 4:06 pm EST
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just to clarify Total Domestic i am complaining about your company you rip people off ...

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squeaky clean
Gold Coast, AU
Feb 19, 2013 4:03 pm EST
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yes you have to be careful on theses adds i have just cleaned 5 houses for TOTAL DOMESTIC and not been paid .i have been looking up the name connected to total domestic the name im getting is Lisa Matheson [removed] and there a few more names but when i replied to the add on gum tree to do work for them he was called Matt this is the mobile number for them [protected] or they have a web page number [protected] so not sure its the same one but there def people out there ripping workers and customers off she owes me 900 for cleaning 5 houses n we busted our ### off .I have called ATO and current affair n theses names are known to them both and are very interested .All the names you google lead back to TOTAL DOMESTIC they may well have different company in different names im going to do some more calls today as the ATO have give me numbers to call cos she has a mobile which leads to her driver licence which leads to there address n there persanol info. ..not sure if these guys are a franchise cos there add say Syd Mel Bris n the Gold coast ..if we all work together we can n catch them well the ATO will ...let me know what you find out or email me on itscoldintheuk@hotmail.com