Toshiba review: Toshiba notebook problems 105

I called Toshiba Support line concerning a problem with my laptop Satellite A505-S6005 Think twice about sending your laptop to Toshiba Repair Depot, do you know who is really taking your laptop apart? UPS! Yes UPS story is below. Don't buy Toshiba Laptop again, Toshiba will not does not stand behind there product!

I called Toshiba Support line concerning a problem with my laptop two USB ports on the right hand side, they where loose and flopping around. I was told that I had a little over 30 days left on my warranty and I had to send my laptop to them for repair, a box would me mail to me. I asked why I could not take it to an authorized dealer here in my town? I was told when I register my laptop I didn't pay for that option, so either I mailed it to them or pay for the repair my self. I asked how long would it take for the box to be mail to me, two days I was told, I was also told when they received my laptop it would take about seven (7) days to repair it, that I needed to remove all password and backup all information I had on my laptop. After backing up all my information from my laptop, and getting it ready to be shipped to them, I took photos of my laptop and began searching to see if anyone else was having the same problem and I found so many of Toshiba laptops with the same problems.

I boxed up my laptop in the box that was sent to me, copied all information. My laptop was taken to UPS on December 29, 2010 at 10:38 a.m. and it was received by Toshiba repair depot on December 31, 2010 at 9:30 a.m. for repair. On January 04, 2011 at 4:12 p.m. I received a call from Toshiba @ [protected] telling me they received my laptop and it was being repaired,

January 17, 2011 I had not received a call, email, nothing telling me when my laptop will be returned to me. Its been approx Nine (9 Mon-Friday) business days and thirteen (13) total days. From my ipod I emailed them asking for the status of my laptop, I was told it should not take no more then seven days to repair the two right side USB ports that should have never come loose. Ive always trusted Toshiba laptops and have always told friends to buy Toshiba laptop, but not any more from what I'm finding out now, and going through. The information I'm finding, this is becoming a regular and major problem with Toshiba laptops.

After sending the email I received an out of office email then thirty min later I got another email telling me that I needed to call Toshiba that this was an non warranty issue and the cost would be $175.99 with a list of credit cards they take. I was upset, my laptop was still under warranty, Toshiba should know USB ports are used on a constant bases on a laptop for your cameras, external drives, flash drives, ipods, etc.These items are being plugged in and out of these USB ports and should not come loose. Why Toshiba didn't contact me on this issue, they had my laptop all this time and never contacted me until I contacted them.

On January 18, 2011 I called the [protected] number at 1:17 p.m. was placed on hold for 42 min, and 35 sec, my phone shows the time line. When a woman took my call at 1:58 p.m.I asked her name, Dorothy I was told, she asked me for my depot number and I gave it to her. She then went on to explain to me it would cost me $175.99 for what they call when they don't want to honor the warranty is an non warranty repair.

I said what!, you have my laptop all this time and never once tried to contact me, and asked why was this an non warranty issue when my laptop is still under warranty, to make a long story short, I was told that plugging items into the USB ports and unplugging them will cause them to come loose and they call this over abuse use and that makes it an non warranty issue, then she stated are you going to pay the $175.99? I could not believe what this person just stated to me.

I told her NO! send my laptop back to me, with a letter explaining why they are calling this an non warranty issue, I also stated to her who I was contacting, she replied she didn't care, I asked to speak to a supervisor and she went on to say something else and again I was placed on hold, (music came back on the line) she came back and stated did you understand what I said, told her no, you cut me off, she stated she would be transferring me to costumer relation service, time now 2:03 p.m.

When a person answer the phone I asked who I was speaking with, I was told case manager, I then asked her for her name, she said it was Pearl, I explained the problem again to her, and she said the same, due to the fact that your plugging items into the USB port and unplugging, its an non warranty issue, I told her who I was contacting, she was also told that I wanted my laptop mail back. I have photos of my laptop before it was sent in. I also told her I wanted an letter explaining why this is an non warranty issue, she stated because your plugging and unplugging items into the usb ports this is over use and that makes it an non warranty issue. I told her that was a bunch of bull ? I repeated what she said, "so when your plugging things in and unplugging them that is over use and that is how Toshiba gets out of not honoring there warranty", she said you should leave them in, I asked her did she just say, when you use your USB ports you should leave the item plugged in, she said yes, I told her what sense does that make, if that is the case, why do we need a laptop if it's not portable we might as well go back to desktop. She said I'm sorry. She said she would make a report and gave me an report number.

I also told her there's no excuse to keep someone on hold with no responds for forty two min (42 Min) and 35 sec, also no responds when you have my laptop for thirteen days (13) and you never tried to even contact me at all, no phone call, no email until I emailed you. You called to let me know you got my laptop but your going to hold it knowing your trying to pull a non warranty and not contact me. I repeated to her that I wanted my laptop back.

I told her everything that has taken place with Toshiba speaks volume about there company and how they treat there costumers. All she would say is I'm making a claim report and your laptop will be mail back to you. I asked her for the tracking number, that all she gave me was an report number she said they will call you with the tracking number and I told her they never contacted me about my laptop she said she would not have the tracking number they would call me. Call was ended at 2:09 p.m. 52 min and 35 seconds. I spent more time on hold then any help from Toshiba.

I did some more searching and really got upset when I found out who is really doing the repairs if they do them at all. Now I know why they would not allow me to take it to an authorized dealer, If I did I would have to pay the cost of repairs. Here's the kicker, Toshiba partnered with the United Parcel Service (UPS) to design a more efficient repair process. Customers are told to drop off their laptops at a UPS Store, from which they will be shipped to Toshiba for repairs and then sent back to the customer. The laptops are in fact shipped off to an authorized UPS-run repair facility in Louisville, Ky, Southern, IN, and some other places where UPS repairs the laptops themselves and ships them back to the customer directly. Toshiba does not even handle the laptops UPS does.

If I had known this and Toshiba should have told me that UPS would be doing the repairs I would have never sent my laptop to them, they can't deliver a package without damage, now I'm really worried about my laptop. Othere's have posted when there laptop came back it had worse problems then when they sent it in, and the main problem was never fixed. I checked on Jan 20, 2011 for the status of my laptop it's still showing repair status waiting for me to ok the repair for $175.99, I sent another email and told them to mail my laptop back to me, gave the report number that Pearl had given me and told them I was not paying anything, to send me my laptop undamaged.

I received an email reply stating my laptop was being mail back to me. As of today, Jan 23, 2011 it is still showing in repair status, no phone call telling me it's been mail with a tracking number. On Jan 24, 2011 late in evening I got an email telling me my laptop had been shipped on Jan 23, 2011 two day air, alone with a link to UPS for tracking here's the kicker, Tracking Number:N/A so that Tuesday Jan 25, 2011 I called them which if the information was correct I should had gotten my laptop but without a number I can't track it. I got a person name Jesi explain to her, gave her information she need she looked it up and is going to tell me maybe they haven shipped it yet, I read the email to her and she said have to transfer you. I got this time, person name Robin, explain the problem to her, she said she could not find anything either and she didn't know where my laptop was. So she was going to email them and call me in the morning the next day, I asked her to also email me. She said she could not do that. She gave me a REF number. Again I spent more time on hold then I did getting help. Have no clue where my laptop is.

Jan 25, 2011 No call from Robin at all, it's after 2:30p.m. at 2:50p.m. UPS brings my laptop, got my laptop video taped me opening up the box taking my laptop out, now being an repair shop that does not honor warranties, when I turn my system it, the first thing I got and it's on video was that nasty blue screen telling you windows was not shut down that data could have been lost etc. giving options it was on start windows normal, I just hit enter, still video it all. Notice my cover for the express slot was missing, other problems, so I called them, again explain to Ray what's missing, he tells me he has to transfer me. Here goes the games again, after holding and holding I got a Don, repair Depot center is where my call was sent to.

I told Don what was missing, he said did you send it. I told him I've never use the express slot the slot cover had never been taken off, and I want my express card slot cover! He asked me to hold on, then he comes back and ask me "What is an express slot cover" I said what? I then gave him the tech ID that had my laptop, I was told to hold on again. He comes back and say well we will mail it to you if we find it, he called out my address I told him you will send me my express slot cover period. Also I wanted an Ref number, he said we don't give that, ok, I said I want an Conformation on this, he said we don't give that either. OK, email me what we have talked about here, he said I can't do that, you just have to trust me. I said Trust you, you got to be kidding me. So when I got off the phone, I email the repair depot and emailed them every thing that was said and told them I want my cover, I have a large area that is left open on my laptop it was not like that when I sent it to you and I want my cover. I took photos before I sent them my laptop. If I had know before hand that USP does the repairs I would not have sent my laptop to them. I'm not going to let this rest, even If I have to take them to small claim court.

I've also noticed doing all the searching I've done, is there some form of connection between Toshiba and Best Buy, everything I've came across with Toshiba laptop problems and these non warranty or warranty issue the laptops where bought at best buy, are these laptops already damaged before we buy them?

Had problems with my Toshiba Satellite laptop having upgraded to Windows 7 approximately 10 months ago. Toshiba tech support recommended I do a system restore and reinstall the original operating system. I cautioned them that this would erase my entire hard drive, including my system backup I had made on the laptop itself. Tech support did not address this fear and told me to proceed with the restore.

I wasn't going to sit there and erase all my important data without having it recovered first. After spending $250 getting the hard drive recovered, I proceeded to do a system restore by reinstalling the original OS (Vista Home). After successfully installing the Windows 7 upgrade, I opened a case with Toshiba in order to recover my $250. They claim that my data was not covered in the 2yr. limited warranty, but I disagree given the language of the warranty. The tech support was pathetic and Toshiba is trying to avoid paying me back. I'm very angry and recommend to anyone considering purchasing a Toshiba product - DON'T DO IT. They are unreliable and their customer service is abysmal.

My notebook's screen became damaged ( it looks like a scratch on the screen which widens out and covers some of the message). I have never dropped the computer and a technician told me I could have damaged the screen by lifting up the computer top too roughly. I have no recollection of ever doing that. It will cost $400-$500 to repair. Is the technician's explanation plausible? The notebook is two years old and is only used intermittently . Please advise.

I purchased toshiba satellite E105-S1602 in August 2009 and I have warranty until August 2011.
Notebook screen got bad and I could not see anything. I called Toshiba and they told me to send back for repair, which I did.
I received e-mail from Toshiba Depot that they received my lap top. It will be repair in 10 business day. They received my laptop on [protected] according to their e-mail. I called so many times to Depot and it says part is in order. I called corporate office in California. Finally they said someone will call me for replacment. I have not heard anything yet. today is November 4th, 2010. Please Please do not buy Toshiba computer. Customer service is worst worst worst in the world.
I run my business, without computer it is hard and loosing money which toshiba will not understand.

In March 2012 I purchased a Toshiba Thrive tablet with what I thought was a 1-year warranty. Everything worked perfectly and has worked perfectly until now, January 2013. My tablet charger never leaved my bedroom. It stays plugged into the wall by my bookshelf and I plug in my tablet to charge when needed, which is anywhere from every day to once every few days, depending on how often I use it. Last week when unplugging my tablet, the pin that plugs into the tablet from the ac adapter, broke off.

I thought I could just order a new adapted online and get it in a few days, rather than wait the month or more for a replacement from Toshiba. Cut to less than a week later, I get the part I ordered and... it's not the part I ordered. Seller is trouble, I'm working on getting a refund, but that's a different complaint. I realized the safest way to get the appropriate adapter, since after wading through the internet for hours still yielded me a scam, I'd just suck up the wait and get the replacement from Toshiba since I thought I still had time on my warranty.

First person I spoke with, who wouldn't answer any of my questions and was incapable of speaking clearly (I had to ask him to repeat himself several times, since he couldn't form coherent sentences), eventually told me that my specific problem wasn't covered by my warranty and that I'd have to buy a new adapter. I'm upset, obviously, but I need an adapter. He puts me through to "sales"... which is apparently just the toshibadirect.com call line. Not actually freaking Toshiba. I get another person who can barely speak coherently who tells me that the website has no appropriate adapters for me... I ask to actually speak with Toshiba about this and order the part directly and not from an online store but am only told the same thing. She refuses to respond to or even acknowledge that request. I asked it several times and she just kept repeating herself. I had to ask to speak to a supervisor multiple times as well before actually getting to speak to a supervisor.

This is the first person I spoke with who I thought was actually going to be helpful. He had ALL of my information-- model number, name, address, etc. I repeat my problem again, since apparently none of that goes through in transfers. At this point I'm struggling to keep back the tears because I'm getting so incredibly frustrated at speaking to these brick wall robots. This guy addresses my problems, apologizes, and then directs me to acclaim.toshiba.com and explains the process I need to go through to get a replacement, and how it won't cost anything and will arrive in a few weeks, etc.

Everything seems to be going fine until I get to the end where the site says the part is unavailable for replacement. Now I get to speaking with an acclaim customer representative - my FOURTH representative at this point - who has me repeat everything. I gave her the reference number for the last guy I spoke to (only reference number I got by the way), so she has all the information. She then says that no, I don't have a warranty and I have to order the part. Oh, but the part is unavailable. Completely unavailable from Toshiba. Nothing else. She then tells me I'll need to pick it up from a store... except that I had to order the tablet from the internet because no stores near me actually carry Toshiba Thrive ANYTHING. I'd already checked nearby stores before I ordered that scammy adapter!

She says well I'll have to get it online. Try searching for the right adapter online, it's just about impossible because of all the scams. I spent hours researching sellers and parts and I still got a scammy part. But she has no recommendations. Nothing. I can't get a replacement, I can't order the part. I'm in actual tears by this point, having gone through this ridiculously frustrating experience.

In short: I'm transferred multiple times because nobody will speak clearly or answer questions, I'm told one thing and then told the opposite thing, I'm told to buy a product from them that isn't even available, and then told, basically, that I'm SOL. For a product that isn't even two years on the market or one year in my care.

Just another reminder to never buy anything Toshiba ever again. I should've known better honestly, after all the horrible things I went through with a Toshiba Satellite laptop several years ago. No change in customer service.

We purchased two Toshiba Tecra A11 laptops from Toshiba over the phone. When speaking with the sales representative she did not inform us that the preconfigured laptop did not come with Office Professional but only a 60 day trial version. She did not even offer it to be purchased. She also told us that they would be shipping out our laptops in the next two days becuase we had made the first shipment cutoff. It was important for us to recieve them on time due to buisness travel needs. Two months later we recieved the laptops and then to find out that it only has the trial version of Microsoft Office Professional instead of the full version like we believed that it did. We contacted and spoke with the Customer Service Manager named Kaloni whom all she could do was log our complaint and not help us. She said she was the top of the line in regards to speaking with anyone higher up. She said we could write corporate but Toshiba would not do anything to assist us and that we would need to contact Microsoft to purchase the software! We can purchase it from Toshiba but they apparently don't want people to purchase things from them as they don't inform you that you are able to! We will never puchase from Toshiba again and will warn everyone we know not to purchase from them as they will not recieve any support that is worthwhile!

We have a Toshiba 60" less then 8 months old just quit playing.Made the call to Conns service and it was just terrible from then on.First it was a 5 week schedule to come out and still is.But we tried to talk to more humaine and technical people but got the same run around.It always wound up with tele marketing type people who would just laugh about our discontent. I've spent thousands of dollars with Conn's but I'v spent my last.Please listen to these disappointing stories and stay away from Conn's, it's terrible.

I have paid for online backup to Oct 2014. There is a setting that states that my data was backed up weekly, for years. I had over 13 Gigs of personal and business data on this system, my "Trusted cloud software."

When I tried to restore access I have called 2-3x in the last 48 hours. I was given a case# and contradictory promises. My call was dropped 5 times. I have been provifed with 4 different support numbers, but have not been able to speak to anyone capable of helping me. The contradictory promises include: 1) that my data had not been backed up since December 28, 2) that someone at Symantec would "restore my data" to that back date, 3) that I had over 104 G of data, 4) that I only have 200 MB of data stored, 5) that there is no one able to restore my data, 6) that I can only speak to a live operator if I subscribe to a $500 grocery offer... and my favorite, 6) we will call you back within hours.

After owning 4 Toshibas I do not know what my options are. Buyer beware.

If you represent Toshiba Online and ever read this I welcome a call!

i went to harvey norman in may 2010 to purchase a computer the sales officer tried to go through GE MONEY but that did not work so he said why don't you try and flexi rent the computer explained to us how it worked we would pay $50 plus $30 for insurance so we would be paying $80 a month from our nominated acoount we were happy with that then we were told that we would pay an extra month and the computer would be ours that was until it came to the end of the two years we were not told that the computer was always going to be rented and that will always we rented i had no idea and i only found by chance i called flexi rent because my battery died and i wanted to check if it was under warranty when i was told that it was a rental agreement and that the computer wil not be mine and i had two options that i purchase something from harvey norman over $500 or i pay what ever the market value is of the computer Iam Disgusted and appalled that this imformation was not passed on to me and i will never ever purchase anything from harvey norman or walk into a harvey norman store ever and ill be telling my friends and family also

Went online early april looking for a laptop...found what seemed to be a good laptop for the price...was not available online...was told by friends that Staples always advertises laptops they don't have in stock and would not order...Sent daughter there who confirmed they did not have it and would not get it...offered similar laptop for more money, which we purchased...5 weeks later the laptop screen went white...we took the laptop to Staples where they refused to warrant the defect rather claiming that someone sat on it and broke the screen...the laptop has been taken to a repair shop that found that the screen had cracked from the inside and should have been replaced under warranty..

Purchased a 37" Toshiba 720p lcd hdtv on March 22, 2008. On June 16, 2008 no picture or sound. Notified Toshiba on June 20, 2008 advised to contact authorized repair shop which they referred me to. TV picked up on june 24, 2008. Advised on July 3, that the part LCD panel is back ordered and will not be in till September. So, it's been a month sitting in repair shop. Toshiba will not give me a new tv, or give me a better idea of when replacement part will be here. Toshiba didn't tell me part was back ordered till September the Repair Place did. Needless to say, I am not a happy camper and will tell everyone I know to boycott Toshiba products. They are not customer service oriented at all.

From ShopNBC..i bought a toshiba 15.4 notebook with printer...i mailed to world-wide all the bar codes i could find off the boxes...to recieve the $100.00 rebate...i mailed my letter out...Jan 21st, 2009...I bought the laptop on Jan 7th, 2009...and when i went to the web site...www.status-now.com...i am told no name of that sort in their files for rebate...Now that i not have necessary barcodes...and no rebate idea of my name...what can be done?

I was given a Toshiba Satellite A215-S7417 Laptop. The original recovery discs did not work, so I ordered a new set at 24.95, which Toshiba says is just for shipping the discs are free, but the new discs did not work either. I called their tech support and was told that I had to send the laptop to them to fix at my cost. The laptop will take discs from my desktop, my old laptop and even my fiances laptop, but it will not take the discs that belong to it. I do not have the money to fix it. I have bought a new harddrive and still it will not take the discs, then I bought a new memory stick and still it will not take the discs. I have noticed a lot of people on the internet with this problem and all of them have said toshiba says to send them the laptop and they will fix for a fee. Sounds like a bug in the laptop to make more money for toshiba.

I purchased a Toshiba 46′ TV from Best Buy on 11/4/11. Shortly afterwards I had to leave town due to a prolonged family member’s illness. Upon returning, I noticed the sound kept getting lower and lower until I had to turn it all the way up to 100 to barely hear it. It has a 1 yr mfg warranty on it and repair was set up.

Repairman came out, sound is no better. I called Toshiba’s Customer Service, Technical Support and the Corporate Office, and was told by each of them “unfortunately this is the way the TV is designed”. If they knew that in the first place, why are they not informing customers, up front, that they will have to spend anywhere from $80-350 on a sound bar or external speakers. I’ve already spent $599.99 for the TV, $119.99 for a 4 yr extended warranty, $763.63 total.

If Toshiba is selling inferior products, consumers have the right to know! When Gretchen from the Corporate Office called me back, she said she’d reviewed all the information from Tech Support and Customer Service on my “computer”. How could that possible be when my complaint was about a TV!

The one year warranty just ended. Left side hinge broke, wires are sticking out and screen is coming apart. An $800 laptop should last longer than one year! I read on the internet this is a common complaint with Toshiba laptops. They should stop making cheap junk, put in better components and get better customer satisfaction. I won't buy Toshiba again.

Day before yesterday, May 26th 2011 I was forced to call the support hotline at Toshiba since I was unable to find an email address or live online support for my new laptop. The technician to whom I spoke promised to send me an email detailing how to do what I needed to do. I never received the message. When I called again, I got a long wait period, then the telephone system hung up on me. Gotta wonder, should I just take the laptop back to the store and get my money back? I've had the computer for three weeks now, and have been unable to use it due to this technical difficulty.

I purchase d a 55" Toshiba HDTV from Best Buy in December. In less than 5 months and probably less than 100 hours of use, the TV broke. Called Toshiba for warranty service and they assign it to their authorized repair shop in the Dallas area. Bayard Electronics then takes information over the phone and they determine what they think is wrong with it. THEN they order a part and after 3 weeks FINALLY sent someone out to repair the TV. However, when they show up, they inform me that what they THOUGHT was wrong with it is not the problem at all. And that they will have to order a whole new panel. But before they can do that, they have to get authorization from Toshiba. Which takes another week before they can order the part. So finally, they order the part and inform that it is on back order. So...after 6 weeks of waiting, the TV is still out of service and I have no idea when they will ever fix it. And if the service center had actually sent someone out in the first place to see what was ACTUALLY wrong with it, it would have saved at least 3 weeks. My patience has now run out. Any suggestions?

We bought a new flat screen Toshiba tv in November 2009 based on salesman recommendation. Was promised price matching by salesman. Brought identical tv model in advertisement for price adjustment the next day. Salesman said would have to check with manager, he was not working that day.

After repeated stalling and passing responsibility, manager promised $200 refund would appear on our credit card within 10 days.

No refund or explanation or response still has been given three months later.

We are now putting our correspondes in writing and have sent to local manager. Also soon to be sent to corporate office, BBB, and whoever else we can think of to try and get our promised price matching refund.

Have done 2 kitchens full of appliances plus miscellaneous things for many years with Grant's since they only had the Joliet location. So much for no advertising because satisfied customers were all the advertising they needed.

Will definitely not make Grant's my first and only stop for everything. Beware! Get everything in writing from them and make sure to follow up.

i had bought this ext.warantee now i can't get intouch with them and i went online to contact them and i see they have went out of business so what can i do.

I purchased a L640 laptop 2 weeks ago, 1/31/11, for $579. Three days later I noticed that Toshiba had it on sale for $549 so I called and emailed the rep to receive it at this price. He never responded so I called the following Monday 2/7. He lied saying he was just talking to his manager about it and to hold on for a few minutes. In returning to the phone, he said that he could cancel the order, and I would have to wait another week for the company to build a new one. I wondered why they would dump the one they just built and not just adjust the price. He said I could have the one that is ready to ship for the $579. I knew he was scamming me. Any reputable company would have not had a problem with this request. I said I could wait until next week. He emailed me the new order invoice and said he'd cancel the old one. Lo-and-behold, the laptop came 3 days later from China, no less. AND I found out I was charged not only the the $579 base price, but there were pending charges for the order that was $30 less. I would have been charged for 2 laptops. I'm grateful that I kept looking at my charge statement to catch this. The case is now in dispute, and I feel that this kind of deception needs to be public.

i bought my laptop in march 2008 paying £400 for it. It was never taken out of the house. I always used it on a tabletop and only for about an hour every day. I dont think it is unreasonable to expect a longer life than this. I was told by my local repair man that the screen remained blank when tested and was not repairable.

The only thing I need is the address to send my replacement part to. I'm only under warranty for a few more weeks and my AC Adapter went terrible. I do not have a credit card to go through the process of letting them hold $145 on a card to send me a part, so that I could send them the ancient one back. ONE of the case managers that really helped somewhat said I could send my part first, then they will send the new part when they receive it, BUT NOBODY KNOWS THE ADDRESS TO SEND IT TO. I talked to 3-4 case managers, customer service 4 times, technical support, who in turn, sent me back to customer service. The last call was at 8:24 am today, where the customer service rep had me on hold forever waiting for a case manager, then redirected me to the automated system, then the system hung up on me. All I need is the address that would be on the returned parts envelope that they would send. Nobody in the whole company seems to know this address. And they just cost me $89 for a new adapter and numerous daytime minutes spent. This is the worst customer service I've ever had.

I bought a Toshiba DVR recorder. Have gone from cover to cover and called 5 different phone numbers and visited 2 different web sites to find out how to get closed caption to show when viewing a rented DVD. All they did was send me from one web site to another and one phone number to another and got nowhere. Either the phone numbers I called referred me to the web sites, I already visited or they handled ONLY computers and accessories. My tv has closed caption and when recording from the tv get closed caption but nothing when watching a rented DVD. As far as I am concerned I will NEVER buy another Toshiba product and will let others know of the service YOU CAN'T GET. 3 hours spent on trying to get help and nada. Toshiba sucks!

I bought a 1900 dollar laptop Qosmio laptop. From day 1; it had a cracked screen. So i call them and let them know... They say its not their fault and I must shell out around 320 dollars to fix it. So I finally give in after they wouldn't hear it. I send it in; they claim its repaired and send it back. I have a crack still (although in a diff place). So I call again and they ONCE again blame it on me although I had just opened the box to find the crack. So they tell me I must file a claim through UPS; which I did. So UPS agrees to handle it and picks up under the Damaged Services department. They send it and from that point its been about 2 months and a half. Now Toshiba doesn't know where my computer is, they don't care to find it, and don't want to help me. They have been sending me from one person to another. One case manager after another; and each is worse than the last. One tells me I must file a claim for lost laptop but then totally flips around and says another investigation must be made. I have gotten nowhere and they tell me I must call UPS (which I have done twice) and told to put a tracer on it. That has also been done and it was traced back to them. This will most definitely be my toshiba. Service is extraordinarily terrible. They go out of their way to show such a lack of customer service.

I purchased laptop brand new as they pretend – within 6 months from purchasing I brought it to the store 10 times . The last time remained with them for more than one month and unfortunately still there. No way to be fixed – when I discussed the matter with them they told me go and complain you will lose
is there any way to solve this problem with staff who did not respect the client?

I purchased Toshiba Celeron Notebook which was imported and under 3 - Years Warranty with a dealer promise that it would give me 3-hours battery back up. However, it never give me such backup and hampered my work while travelling. As it was 2nd hand machine under 3 months warranty, they charged me Rs 35, 000/- which was more cost for the machine which Rs. 41,000/- but I paid with the view to get good service.

When I asked dealer, he changed his word and said that he never said this to me. The Dealer is "CenterPoint", Main Market, Green Park, Delhi. The name of the dealer is Salil

When I asked them to replace my machine with the newer one as they ditched me, they deducted Rs. 6000 out of it.

Next Stroy

They said that newer Centrino, A100 model will sure give me 3 hrs backup. I purchased that machine and paid the full amount. It still gives me backup approximately less than 2hrs. Apart from that it also gave me booting problem once in 25 times approximately and it was minor problem. They and I could not locate it so I ignored it.

Under Warranty, Its adapter stopped working due to its internal burn automatically and 15 days latter Harddisk malfunctioned. They replaced its hard disk but torn the Adapter and did not replace Adapter. They said it is burnt.

When I argued then he said that I am having brain problem, that is, I am Mad. He moved out of shop and again ignored the issue. I promised that I will never go to that shop again.

Now, I am again getting booting problem and wrote 100 and thousand times to Toshiba regarding my problem. I am writing since last month (April). Nobody responds me. I called them at Noida but no reply.

Again, I have written Toshiba but nobody is replying.

They are pathetic and Toshiba is not good in terms of service, Battery back and parts.

Never go for it. I have good experience with IBM Notebooks and Compaq. They give better results.

Go for them.

Regards,

Ashman Malhotra,
+[protected]

THERE WAS A CRACKED LCD SCREEN WHEN LAPTOP WAS REMOVED FROM BOX. TOBISHA AND BEST BUY WILL NOT DO ANYTHING ABOUT THE PROBLEM. THE PEOPLE I TALKED WITH WERE RUDE. I'LL NOT DO ANYMORE BUSINESS WITH THEM.

I'm sorry to hear you got ripped off, this is good for me to know tho as I work for a company that rents appliances and I have noticed recently that Harvey Norman are advertising the flexirent in their catalogues in New Zealand now. Even tho we rent our products, our customers are told upfront this is a rental agreement only although they do have the option to purchase the goods at a depreciated rate at anytime during their rental agreement, this is quite clear. I will be letting people know about your experience.

Bought new E305-1990X from a major retailer. Out of the box the hard drive made a beep noise. I thought it would go away and loaded all my programs. Now a month later it shuts down randomly so I called toshiba support and found it has a faulty hard drive. Support staff advised that Ill have to send in the computer for repair. I didnt want to do that due to transit time and repair time could be up to two weeks so I complained. I was then sent on a wild goose chase calling a local auth repair shop who told me they could do nothing. Now Im out of a computer while its being repaired and will have to reinstall all my programs etc. Toshiba Sucks and Ill never buy another...

I agree they are horrible! Buy a Apple! Its worth it! I will never ever buy a Toshiba or HP !

Well it looks like i am in the same boat as all the rest of you who bought a Toshiba laptop or toshiba anything! They all suck and thats just the just of it nothing else, save someone else and dont let anyone you know buy a toshiba anything as its just a big problem they dont need. The real bad thig is i have other broken down toshiba products, Hell i should have knowen better! DONT BUT TOSHIBA ANYTHING!

I purchased a Toshiba Satellite A505 on 27th of July 2010. In early March 2011 the laptop stopped working properly, and in late March it would just shut down after 5 minutes of being turned on. I called Toshiba and they told me that I would get a box within 5-10 business days or I could just go to my UPS store and have it shipped to them for $15. I was going to be out of town for the next two weeks so I sent it in. That was on April 4th 2011.
I was told that the laptop would be repaired within 10 business days and then shipped back to me. That was not the case. After 15 days, I called customer service and I was told that the VGA board was burned out and they didn't have one in stock so the part necessary to repair the laptop wasn't going to be at the depot until May 7th. As I was still traveling and because I didn't believe in the whole "10 business days" to fix in the first place, I told them fine, but as soon as it gets repaired I want you to overnight the laptop to me. They said that they would.
On May 8th I called customer service again. This time I was told that the part wasn't going to be in stock until May 27th and because of that I would have someone call me in 1-3 business days to discuss a replacement.
on May 18th (10 DAYS LATER!) I got a call from Heather that works in the customer service department. She told me that they would send me a replacement model Satellite A665-3DV12X. She went over the specs and as the computer was a little better than my original, I told her that would be fine even though I would lose all my data. She told me that it would be overnighted to me by FedEx. I confirmed my address with her and happily hung up the phone.
Two days later I called her back to see if I could get a tracking number for the laptop, she told me that it has already been delivered.
It was delivered to Great Lakes, IL while I live (and the address that I confirmed with her was) in Alexandria, VA. She told me that since the laptop was delivered and signed for, there's nothing she could do and that I'll have to go to IL and pick it up myself. I asked if it was possible for her to send me another one to my correct address and she said that she can't send me another computer. When I asked her if she could get FedEx to forward the computer to me, she told me that I would have to call FedEx and get a claim number from them and then call her back with that number or she wouldn't be able to do anything. When I called FedEx they told me that since I'm not the shipper and don't have the account information, they couldn't initiate a claim and therefore I couldn't get a claim number. When I called her back with that info she told me that I must have said something wrong to them and that it's not possible that I was told that. I asked her to call FedEx herself and get it figured out. She told me that she would, asked for their phone number! and told me she'd call back to let me know what's going on.
The next day after not receiving a call from her, I called her back to check on the status of the package. She told me that it would take FedEx 15 business days to have the computer sent back to them and that she'd just send me a replacement one. (this is after being told that it's not possible only a couple days prior) She told me that it was the same laptop but it had 2 gigabytes of RAM less than the other model. I told her that was fine.
Yesterday (June 8th, 2011) I received the package with the new laptop. After opening it, I discovered that it was a Satellite A665-S5183x. A much more inferior model which doesn't have the one thing that I was excited about the new computer, the 3d capable screen. I called Heather back and told her that it was unacceptable, but was told that their policy is that once the package is received and signed for, the case is closed permanently. I told her that I haven't opened the computer yet, just the FedEx box with the packing slip and she told me that it didn't matter and if I returned this laptop, I would not get another back in the mail. Also, this model doesn't come with a warranty for another year essentially making it so that if this laptop breaks within the next month and a half, it's out of warranty (even though 2 months and 4 days of original warranty the laptop spent at their repair depot).

I have to mention that every phone call (and this doesn't include all of them, just the more relevant ones, there were at least 10 where she couldn't do anything and would just hang up on me or she'd be out of the office or on the line with someone else) would take about 45 minutes to over an hour. Essentially I would have to be on hold for about 30 minutes to speak to someone in their office to see if Heather is available, then on hold while they're looking for her for another 10 mins and then most of the time she wasn't there or busy and "she'll call back." She actually called me only 3 times out of around 14 - 18 calls.

I will never buy from Toshiba again. And a more formal (and shorter) version of this email was sent to every email address I could find including the IT purchasing department at my company (IBM).

as a bit of a humorous side to this, the whole situation really reminds me of this xkcd comic:

i have a question. how do you actually use your computers? i have a toshiba laptop and i bought last march of 2004 and its still working properly. if you ### holes just know to use the computer properly, it will last long just like mine. you people are just stupid. you people should try going back to elementary and be thought how to use a computer properly. a computer will work properly if you will you it properly. do you guys believe really know anything about computers? i guess not. motha###ing ###s go back to grade and study computer 101

I wish i had read this before buying a toshiba netbook. Less than 14 days after buying hard drive is messed up. Not only that I wasn't told that i had to pay to send it in for repair and pay to have it mailed back to me. DO NOT BUY TOSHIBA. They are pieces of JUNK

0 Votes

Dear Sir
I bought my computer ( NBK L300-2CU CEL2 2/2/250/VP) at Sep 18th 2009 only, some software not installing my computer and windows opening take more time, so send the dubai service centre( Al Futhaem, Near the Air port, Dubai) unfortunately after the service(guarantee period)battery charge getting only one and half hour( we have to get two and half hour) battery charge, I don't send again because I have no time. What happened at last week battery fully dead. What is the reason I don't know. Please give a valuable Suggestion. Thanks & Regard Sabu

correct my text

Dear Sir
I bought my computer ( NBK L300-2CU CEL2 2/2/250/VP) at Sep 18th 2009 only, some software not installing my computer and windows opening take more time, so send the dubai service centre( Al Futhaem, Near the Air port, Dubai) unfortunately after the service(guarantee period)battery charge getting only one and half hour( we have to get two and half hour) battery charge, I don't send again because I have no time. What happened at last week battery fully dead. What is the reason I don't know. Please give a valuable Suggestion. Thanks & Regard Sabu

We have had problems with our Toshiba satellite for two years now. It has been sent back more than we have had it. It overheated so much it caused a burn in our daughters leg. They never reparied it in the first place. We have been through several hard drives etc..They now have the laptop again due to overheating. I called corportate and was told she was the manager and there was no one else there to talk to. I am so sick of them. NEVER BUY TOSHIBA. I dont know any other options at this point. I think I may need to call an attorney about the burn. It has been almost a year and she still has marks on her leg.

Rick FInt: Yes just tell us what the issue is, 90% of the time there is a simple fix.

Just purchased a Toshibia Satellite laptop it is less than 30 days old got a couple of warnings on a blue screen then bam nothing. Contacted Office Depot for repair this is where it was purchased they said it would be 399.00 to fix this problem that they only have a 14 day store warranty for this product and that i should have bought their extended Geek Warranty pkg. Toshibia is junk and the people who sell it for them are just as bad