I bought this laptop toshiba m35x series. Got crashed 5 times in 3 years.Got hard drive replaced about a month ago. Now the warranty is over. System is down again,with a error message windows file missing.Got customer care which charged me 35 dollars to help me guide on phone to reinstall recovery cd. I agreed, but installation process failed in the fist step. Now I was told to take the computer to authorized dealer. They still charged me without giving me even the diagnosis. I am calling them for the last two days to refund me my money, each time I am put on hold for 35-45 minutes to talk to the case manager, but always get disconnected. Very bad experience with customer care especially when it comes to get the refund back.