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2.2 186 Reviews

Toshiba Complaints Summary

57 Resolved
129 Unresolved
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Toshiba reviews & complaints 186

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Toshiba - Toshiba notebook problems

Dear Consumers Defenders, In the beginning of January (2sd Jan) I bought a new laptop TOSHIBA Satellite A105-S4384 – serial # Y6329363Q, in a Circuit City store # 846 – Gaithersburg – MD (Invoice # [protected]). After 16 days (Jan 18th), the computer’s system stopped working and I tried to exchange it in the store, but the store only exchanges until 14...

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Toshiba toshiba is refusing to honor a new &engine light& faulty part

My husband and I purchase on July 28, 2006 a 62" HD DLP Projection TV. Around Sept 28 2006 there was a very loud "Humming Noise" Had placed numerous telephone calls to various authorized Toshiba Dealers and was finally able to get a repairman out to our residence on November 20,2006.

At that time the problem turned out to be a part that is referred to as "Light Engine par" It was not until January 2, 2007 that the new part was replaced. Then around January 27, 2007 I had to placed another call stating " the part that was replaced on January 2,2007 is making the same noise. A Toshiba Dealer representative from the same authorized dealer came back out on January 27, 2007 and verified that the part that had been replaced was also "Faulty" he was then going to request from the Toshiba Tech. Support Team for another part.

I received a telephone call from the dealer and was told that "Toshiba is refusing to honor a new "Engine Light" faulty part. I placed a telephone call directly to Toshiba Customer Service on January 29th and on the 31st I got a call back stating that Toshiba does not have to authorize the replacement part because we did not use an authorized sponsor dealership to buy our TV from.

I have even written Toshiba a long letter and also requested a Customer Service Manager to call me back. So Far no dice. Now I am surfing the Internet for addresses to send a letter too.

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Sergio Castro
,
Feb 26, 2007 7:42 pm EST

Dear Consumers Defenders,

In the beginning of January (2sd Jan) I bought a new laptop TOSHIBA Satellite A105-S4384 – serial # Y6329363Q, in a Circuit City store # 846 – Gaithersburg – MD (Invoice # [protected]).

After 16 days (Jan 18th), the computer’s system stopped working and I tried to exchange it in the store, but the store only exchanges until 14 days. But they saw the computer and told me that the HD was dead.

I called the TOSHIBA Warranty and had my first CASE # and orientation to reboot the computer with the restore discs inside the box. The computer worked, but in 1 week it showed the same problem.

I called TOSHIBA again and the orientation was the same: “restore the computer with the restore disks”. One more week and the computer was dead again.

I received the CASE # authorization to send it to an authorized service repair. I asked a friend to try the exchange, but we receive another CASE # [protected]) to repair it.

On Saturday, Feb 17th, I left the computer at RICHARDS COMPUTER – FAIRFAX [protected]) - more than 17 miles far from my house. After 1 week, the computer was ready, with the order # 021113Z6C, by replacing the System Board and reinstalling factory software (more 17 miles to got it again).

When I arrived at home I tried to use it on the second time, I saw this message: “USERINIT.EXE – Application Error”. I called TOSHIBA again and I had the CASE # 1/[protected] on Sunday Feb 25th. I reinstalled the operational system two times with no success after more than 2 hours with the technical assistance by phone.

Since the first problem I have been trying to exchange the device, I mean, I don’t want my money back yet. I only want to have a new computer that I can work with. After all these days, I received another number CASE (# 1/[protected]) with the orientation to try the exchange.

Today, after waiting for more than one hour on the phone, I could talk with Mr. John Mike and in the CASE # T1-95ZWD4 he wants to try repair the computer again. But now, I want a new one or my money back.

Next Friday, I’ll complete 2 months with this computer without using it, because it is only a problem in my life, and I paid almost $ 1 thousand for it.

I am sending this message to all the Companies and newspaper that I can imagine to aid me.

ComplaintsBoard
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12:00 am EST

Toshiba liquid damage to the mother board

I purchased a Toshiba laptop about 2 years ago from Best buy. I purchased the extended life warranty and then we started having problems this summer with the computer. We brought it down to Best Buy to have it serviced. They found that it had liquid damage to the mother board. After spending $200 on a warranty they called and stated that the warranty did not cover liquid damage and that we would need to pay $800 to fix the computer. We paid 1000 for the computer. We talked with best buy to try to resolve this because we purchased a warrenty they stated we didn't buy that warrenty but when purchasing it we asked if this was the best warrenty and was told it was. Why were we not informed of a better warrenty.

I have Dell computer also and have had liquid damage. With the warrenty I purchased no questions asked Dell replaced the parts and shipped the computer back to me at no cost. I can't believe these companies can get away with warrenty fraud. I will never purchase another computer from any company that I can just pick a computer up at Ie.. Best buy or circuit city. If i had known these things would not be covered I would have just ordered another Dell. It was just the convience of picking the computer up that day and having it.

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pRICILLA
250REdBug Rd.SW., US
Jan 09, 2009 6:33 pm EST

I bought a laptop for my grandson on the 14 of December. He opened it on Christmas day and had it downloaded by a reptical company. It worked fine for a couple of days when it would not come on internet at all. Took it back to phone company when they said, something is wrong with the windows and we should carry it back to wal-marts. Sorry they said you are 4 days late to bring it back. Even though it is still under toshiba warranty. The c-d was not in the box either. I called Toshiba and they were going to mail one.Still waiting ---Called Toshiba reps in North Carolina which is about 2oo miles from here, but know help unless i paid more money on credit card.The warranty would not cover the things they thought it might be. Also Wal -mart said the laptop should not have been turned on. Well how did or did not where it would work or not. If he would have opened the laptop before Christmas then i guess they would have exchanged it? Even i still had the receipt. Thats all my grandson wanted for Christmas and wanted one for years .The family got together and bought one . Now here he sits with nothing. Leading Toshiba company gave me a return case # if the cd dont work. So i have to pay money to send it to California to be worked on. to my opinion Wall Mart is a bag of ----. PRICILLA

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ELIZABETH CENTENO
, PH
Oct 30, 2010 5:51 am EDT

I RECEIVED NOTIFICATION FROM DELIVERY WORLD SERVICE, WHICH HAS ITS OFFICE AT #10PANEU AVE. BANGKOK, THAILAND FROM THEIR COORDINATOR AT SOUTH EAST ASIA REGIONAL CO BY THE NAME OF MR. ALEX THAMAY. WITH MOBILE PHONE +[protected], DATED OCT.18, 2017, THEY ARE ASKING ME TO PAY THE CHARGES AND THE STORAGE FEE $ 150 AND 190 dollars. I WOULD LIKE TO KNOW IF THE PARCEL STILL THERE.
SINCERELY YOURS,
ELIZABETH CENTENO PARCEL SERIAL # 00843
# 778 QUEZON ST.EXT.
BARANGAY CUYAB, SAN PEDRO 4023
LAGUNA, PHILIPPINES

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Michael
, US
Nov 01, 2010 2:48 pm EDT

Bought the laptop from Toshiba nov, 10 2017, laptop won't keep charge for more than 1 hr. sent it back to repair center 3 times and I've encountered the most rude CSR ever. just got off the phone with a rep and they have no clue where my laptop is and I think they want to keep it till the warranty runs on the the 10th november 2017.they have incompetent reps and technicians. all I want is to be able to use the laptop for school and the promise it will hold charge for upto 4 hrs.

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Breffni
Carbondale, US
Apr 26, 2011 5:09 pm EDT
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Just general poor service with respect to every turn, they always take the low road and never the high road. Just the way we all know that Apple Support Service is good and efficient, Toshiba support and service is the opposite. If they can put you on hold for two weeks while they try to find out what happened, they will do it rather than solve the issue now and spend their own time finding out what happened. You will suffer any way they can make that possible, never Toshiba, always you, the customer. The IQ level of the Kathy's one chats with in the name of solving any issue is low and their ability is limited, again, unlike the Apple company who could teach Toshiba a few tricks. That's all I just wanted to warn any shoppers for Toshiba products as to what they can expect when they need support or repair or warranty assistance, YOU WILL GET THE RUN AROUND for sure and for as long as they can do it, they will and good luck getting anything completed to your satisfaction.
Breffni

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billpro
Lehi, US
Dec 24, 2010 10:52 pm EST

We bought a Toshiba u500 laptop 6 months ago. It immediately had issues shutting down, restarting, rebooting, and hanging. Toshiba gave us the name and address of a local company who would do warranty repairs on the laptop. We drove the computer there and dropped it off. They called the next day saying Toshiba had denied warranty, yes, within 30 days of the initial purchase. I called Toshiba and had to send it to them for repair, and estimated 2 weeks that we would be without the machine. When we got it back FIVE weeks later, it had the same issue. We called Toshiba back and received the worst customer service I have ever experienced. "They can't do anything further, and no you can't talk to my supervisor". Today I'm taking my now 6 month old $1, 000 Toshiba paperweight to the trash dumpster. I will never buy anything made by, sold by, or in any way associated with Toshiba, ever again. I'll also encourage my 2, 000 employees and everyone I meet to do the same.
Buyer beware, poor quality and absolutely no support or customer service after the sale!

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rosemariebravo
, PH
Nov 08, 2012 10:23 pm EST
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i would like to ask if my toshiba laptop still covers your warranty?.my loptap bought by my bf and i think last 2017 in US.NOw some of my Keys on my keyboard is not woking.and I would like to ask if you can replace the keyboard of my laptop.here is the details of my laptop.MOdel No.PSK2CU-OK101S and Serial NO. 4B179087W.

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Frequent FS Shopper
Brantford , CA
Dec 02, 2009 8:52 am EST

JOSEPH approaches us to assist in buying a laptop, he actually recommended a cheaper laptop - which I thought was nice for a change, he did tell me that for what I use my laptop for it was not necessary to go with the more expensive one that I had originally been looking at. I was pleased that he did show us one for $549.00 and I made my decision. Of course he went through the process of trying to sell me all the add ons, promotions for software, anti-virus etc. Which I understand is part of his job. I told him no, as my boyfriend and I had alternate plans for and anti-virus and simply just not interested in anything else. We arrive at the counter where he begins to explain the warranty. I know all about the warranty- In the past year we purchased our T.V, HD DVD, a BLUE RAY and a desktop computer not to mention countless dvd's and games. We purchased a warranty for the television, it was really expensive and if ever we ran into a problem of course we wanted to be sure it was covered. When I refused a warrenty for the laptop, JOSEPH doesn't like this - I let it go because I do know that it is his job to stress how important the warranty is - But I do not want it, and I won't be convinced, I'm willing to take my chances but he still doesn't take no for an answer. He starts to get huffy, and he's starting to treat us as if it's completely foolish to not purchase this 2 year warranty. He pulls out his phone and does some calculations, telling me that it's only $22 more dollars a month for 12 months. ONLY?! We decline AGAIN - He does some more calculations and tells us, we can stretch the payment w/ no interest over 2 years for an extra $100.00 and then purchse the warranty and it's only $11 dollars a month for 2 years? WE SAID NO JOSEPH, at this point my boyfriend says "We said no, please just ring the damn thing in". Joe's not done, he proceeds to ask if we know how many computer repair shops there are in the city? He is full on arguing with us at this point. He says, "because computers break a lot more than tv's" (making reference to us buying the warranty on our tv but refusing the for the laptop) He tells us, laptops overheat, lightening could strike our house while it's plugged in, and goes on and on My boyfriend eventually cuts him off, "NO MAN, ARE YOU SERIOUS ..HOW MANY TIMES DO WE HAVE TO SAY NO, JUST LET US PAY FOR THE DAMN THING" When Joseph begins to argue again, and we've been at the counter now listening to him for over 10 minutes, we decided to leave. We no longer wanted the laptop and we sure as hell did not want to give him the sale. I'm disgusted. I understand stressing the warranty - but NO MEANS NO. Is it part of the job description to make the customer feel stupid for not wanting the warranty? I know they have to push it but when is it too far? I definitely feel that he crossed the line. We will purchase our laptop elsewhere.

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Bob
, US
Feb 24, 2009 12:38 pm EST

I purchased a laptop for a Christmas present. The laptop came in early November, I decided to open it later that month, just to make sure it would work because it was a Christmas present. Unfortunately it did not work. The company had me pay for the return, and they kep it until after Christmas, and returned it in the same condition. Now they won't even take my call. I would never purchase anything from this company, and encourage anyone else that is thinking about purhasing an item, not to do it. I am now out $400 for a laptop that does not work.

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no toshiba
, US
Jul 09, 2011 2:25 pm EDT

Same story with problem shutting down without warning. Its a Satellite m640 and its 2 months old. Phone tech support, sent for repair etc, etc...have too many hours trying to get satisfaction. Still not fixed. Toshiba doesn't care about customer service they are in profit protection mode. I am giving up and I'm going to Fed Ex the laptop to the VP of consumer affairs and telling him to keep it because I don't need the headache. I bought Toshiba because of reliability reports. I am sure these problems are not included in the reliability statistics. Every computer company has technical issues but its how the respond to those problems that matters. I did a ton of research before I bought Toshiba...NEVER AGAIN!

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rosemariebravo
, PH
Nov 08, 2012 10:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i would like to ask if my toshiba laptop still cover for your warranty.my boyfriend bought my laptop last 2017 in US i think and now some of my keys are not working.the model of my toshiba laptop is Model No.PSK2CU-OK1O1S, Serial NO.4B179087W with Satellite L655_S5150

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12:00 am EST

Toshiba defective product

Don't buy a toshiba laptop. Don't buy at circuit city until you find out if Your new computer is really two years old already.

The key board looses keys that can't be replaced except by sending it back To the maker, the letters come off with use, the key pad paint rubs off, and The keys actually stop working, like "t" on my computer.

This happens immediately. If you don't have time to send it back to the Manufacturer, they will not replace it.

The battery was half dead also when i bought it and it caused me a lot of Problems with the computer until a toshiba rep told me finally to take it Out of the machine permanently.

I sent toshiba this information and they ignored it.

I bought a 3 year warranty and circuit city and they won't help either.

So consider their warranty in light of this.

Good luck with another product.

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Kathy A. Lovan
Jeffersonville, US
Sep 22, 2010 12:13 pm EDT

Have had the same problems with Toshiba. Sent in to have the two USB ports had a piece of plastic come out of the port. Paint worn off of mouse pad and key worn. They told me nothing was under warranty and the cost would be over $360.00 Thats nearly what it cost new. You have to replace the entire motherboard if the USB ports go bad. Sounded like this computer is one of the rare ones that has the USB ports directly attached to the motherboard. Sounds like a defect to me and should be covered. Toshiba does not honor it's warranty and I will never purchase another Toshiba computer.

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Nina Fahnestock
,
Jan 07, 2007 7:10 am EST

I was notified by Customer Retention Service on 19 DEC 06 in an effort to resolve my Toshiba computer problem and the fact I wanted my money back because even after following all the required procedures and management steps it still never worked. This has been 5 months. I agreed to have it looked at one more time. I was given an invalid e-mail address by Trish, so I couldn't notify her that it was picked up by Fed-Ex, nor did she give me telephone number for any contact. Trish has not made any follow up calls. I got the computer back today without any paperwork. I called Richard's Computer this afternoon and Mike said he couldn't duplicate any of the problems. He said he installed a new systems board. He said I should try it out and let him know. Does that mean waste another 3 or 4 hours to see if you and the computer repair peoples did your jobs? This is really unprofessional. I would like to be contacted regarding this. If the computer works, the warranty needs to begin today. If it doesn't, well let's start again. I want my money back. We are now starting month 6. My school has been postponed and I have spent hundreds of wasted hours with this freak of a computer, that need to be replaced last August.

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12:00 am EDT

Toshiba poor after sales service

I bought my Toshiba Laptop-Satellite AS 80in April 2005. SInce the very first day it had the problem of connecting to internet through the modem. WIthin a month its CD-ROM stopped functioning and I had to wait for more than 2 months for its replacement. I hoped that with the replacement, the machine will be perfectly fine and will not bother me any more. But after a few weeks, a strange metallic sound started coming from the bottom whenever the laptop used to heat up and the cooling fan was on. I told about this to the authorised service centre people in Jaipur, who refused to accept that there can be any such problem in the machine. Just to get the machine checked, I took it to the service centre from Jodhpur to Jaipur. That day they told me that they have severed the links from Toshiba and they being the HCL outlet will not provide Toshiba support. I was shocked that first they ask me to come to Jaipur and then direct me to go to Noida for customer support.

Still I requested them to atleast take a look at the machine, so that I can atleast anticipate the severity of the flaw in the machine. They again ignored my request without even checking the system and holding that this noise is because of the dust accumulated in the system.

I returned back to Jodhpur and called the Noida office about the same. There I came to know that there has been no severence between Toshiba and HCL and they emphatically told me that service will be available in Jaipur. I called Jaipur and they replied with the lamest excuse saying that there was a misunderstanding about a policy issue. This is ridiculous! I could not understand the situation. But now when I look back at the events that followed, it occurs to me that all that drama was to avoid providing service during the warranty period.

And in the meanwhile the warranty expired. In April 2006, I took my laptop to Mumbai service point. There my experience was the most horrible of all. I was told that the warranty expired just two days back and they refused to consider my case that I came from Jodhpur. Still I agreed to pay for the service. I told them repeated ly about the problem of noice but their the whole setup was so rigid and bureaucratic that not only they were very slow in attending the customers but they were probably not competent enough work in such a big organisation.

I mean, for every single question of the customer, the junior engineer was going inside to mandatorily take the opinion of his senior. And the customer was made to sit in a small room, waiting for his return. There, I met people who were waiting for more than four hours and were not yet attended even once. This is the limit of incompetence.

I still gave my laptop hoping that the problem will be daignosed and fixed. In return they gave me the piece saying that there was some problem with the fan which they have fixed and have serviced the machine. I shelled out more than Rs. 3000 for the whole adventure. Later on my return to Jodhpur, after a few days of usage of machine the same sound started coming again and this time I had no one to complain. I thought that may be this sound is part of the system and is so insignificant a problem that the engineers themselves ignore it as it might be harmless to the system. I kept using the machine and within a few days, the laptop had developed sensitive areas on the keyboard and the area around mouse pad, where if the hand was rested, the system used to hang! And within a few more days, that is presently, the system stopped booting unless it is held in a particular position pressing a particular point on the area near mouse pad. The processing LED doesn't glow in normal positions. The system is hung 24 hours.

I am so much dissatisfied with my Toshiba purchase, that given a chance I would stand and scream to people that buying Toshiba product is inviting troubles as it has proved to be a biggest blunder of my life. I feel ashamed of being associated with Toshiba and HCL.

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Maj. Viz Sodi
,
May 17, 2007 11:04 am EDT

Dear Shard,

I completely disagree with you. I have purchased two toshiba laptops from Jodhpur - Rishabh Markeint, ishop of Toshiba at Jodhpur. Fist laptop was purchased for my self in 2005 same is still working in perfect condition, second was purchased in nov 2006 for my son studying in MBM Jodhpur. I am more then satisfied with the services of Rishabh Marketing at Jodhpur. My laptop adapter was burned and i was in Jaislmer i called Mr. Ravi Sancheti of Rishabh Marketing and told him about my problem and urgent need of the machine, the guy was so generous and helpful that he arranged for a stand - by for me from his stocks and i got the replacement in just 8 days. My son had some virus problem and was not able to boot his machine he had some very important documents in his laptop. This time also the support from Mr. Ravi was so good that he himself sat with his engineers till 11 pm and got all the information needed from the laptop and next day we got the laptop in perfectly working condition. I have further upgraded my laptop with 1 GB of RAM and a dual DVD Writer, every thing was readily available at their shop. I think that you must have not purchased the laptop from Rishabh Marketing, else you wont have faced such type of issues .

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Manu Bhalla
,
May 17, 2007 3:30 am EDT

I am facing the same problem with my Toshiba Tecra S2. The machine does not start unless i press the left corner near the touch pad. even then the machine restarts again 3 - 4 times and then starts working. additionally, the machine hangs without any warning any time.

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Toshiba - toshiba sucks!

Recently I purchased a new widescreen tv, within 6 weeks it broke? After 7 weeks without a tv and Toshiba denying my initial warranty claim I finally had a tv again. Now its broke again imagine that. I contacted Toshiba and they offered me no answers or solutions, SHOCKING HUN. In short I would never buy their products again!

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