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1.6 72 Reviews

Tory Burch Complaints Summary

4 Resolved
60 Unresolved
Our verdict: If considering services from Tory Burch with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Tory Burch reviews & complaints 72

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Newest Tory Burch reviews & complaints

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T
9:54 am EDT
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Tory Burch Dishonour of completed orders, breach of contract

A serious disappointment of the messy Online ordering system. The completed order was not able to deliver for 2 months. I was informed to place again and again but all the completed orders have system errors and systematically cancelled again and again. If the online system has problem, pls close it down. This is very bad online experience that I have never met.

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M
3:35 pm EDT
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Tory Burch Shoes

Good evening,

This is to kindly inform you that I bought a shoes and after trying it at home I found it not comfortable.
I requested to refund it from the person in-charge of avenues Kuwait showroom, but I throw the receipt; they kept promising me to find a solution but in vain no one called me back!

Knowing that I'm a very frequent customer and they can easily get an invoice by my mobile number.
Please assist.

Maha
+965-[protected]

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K
7:09 pm EDT

Tory Burch Online shopping

This is Dr Kajal Agrawal and I want to report absolutely ridiculous delivery service provided for my order # [protected]. I have placed this order weeks ago when my friends were in USA and I was advised that I should get the delivery by 29th May but to my surprise the order was not even delivered till as late as 12th June and now will be delivered till 20th June. I think this is quite a distance between 29th May and 20th June and you can just take the customer for granted. There is no communication from your end whatsoever and we are totally left on our own to guess whats happening with our order. This is completely unacceptable and I want to lodge a proper official complaint about this lack of service standard from one of the world's most premier brand - Tory Bruch. Please connect me to your senior customer care executive and I will like to express my dissatisfaction with your service standards.

For your kind update, there is no one there at the address where you have sent super super late delivery,

thank you,

Dr Kajal Agrawal

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V
3:44 pm EDT

Tory Burch Flip flops

I'm on my 3 rd pair of flip flops! A paid over 60$ Canadian for each pair only for them to last one summer! They all broke at the same place Wich is the thong between the toes! It snapped out and once it's out there's no putting it back! Very disappointed in the quality and longevity of the product! I'm hoping you can do something about it cause I love those flip flops but I'm not spending 60$ for the 4 th time!

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L
5:27 am EDT
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Tory Burch No refund received after 2 months of waiting! Still chasing

I have ordered a number on items from Tory Burch UK website on 10th of March. I have received my order on the 18th of March and returned several items (total value of return £485, order #[protected]). It took them over a month even to book returned good in, another month to issue me an email saying that my refund is coming and it's 1st of May now, I still don't have my money back despite chasing via phone and email. Absolutely awful service, don't buy from their online store. Buy in the shops, will be much easier to return if required.

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M
1:05 am EDT

Tory Burch Bag

Dear sir, madame

My name is muna, one year and 10 months back I bought a very nice Tory Burch bag, from Tory Burch at Robinsons store in Dubai.

I always keep it in a box, I even do not take it during travel in order not to get damaged at airports,   I rarely use it, and I bought at app. 750 dollars, which is a big amount for me. One year back it starting bending at one side, which made the bag look ugly and I try to hold it at the other side as it looks bad and embarrassing, I do not want people to think I bought a fake one, because the way it looks shows that quality is bad. I went to Tory Burch at Robinsons in Dubai and they informed that they cannot fix nor exchange.  I was really shocked, usually high and reputed brands care about reputation,   but it was really a shock for me. Disregarded my complaint and did not bother to give any help. I told that five years back I bought s coach and it is still in it's perfect condition, I always take care of my stuff, and I told that I buy brands in order to use for longer period. I have also cheap brands which are still in their perfect condition. I paid too much for this bag, as if I threw my money in the trash. I am sure that management care about reputation and customer satisfaction. If this is the way my complaint is treated how can I buy again or trust the quality! I wish someone at management would care for my dissatisfaction and take an action. Once I had a problem with Nine West boots, management directly contacted me and refunded my money. I am not asking for refund, I need a solution or replacement. I work so hard to get money to use in perfect way and not to throw in the trash. Hope to hear from you soon. My number in Dubai [protected] Muna.

Thanking you in advance for your care.

Hope to hear from someone who care about your brand and care about Tory Burch reputation.

Have a great day.

Regards

Muna Awni [protected]

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C
9:27 am EST

Tory Burch Overcharged online never refunded

Hi

I bought a camera bag from Tory Burch online for £280 order no [protected] I activated the 10% offer and it clearly said £252 yet when I checked my PayPal account I had in fact been charged the full amount, this order was in December 2018. Now after 25 phone calls and 5 ignored emails and 4 promises of the refund actually going through I have still not received my refund. It is an absolute disgrace the way I have been treated. The rudeness of your customer service staff, the lies and the actual refund never going through. You can't speak to a supervisor you have to book them in to call you back. I am shocked at this, it is by far the worst customer service I have ever ever had and it continues. Charlie Carter

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N
12:18 am EDT

Tory Burch Flat shoes

I bought flats from Tory Burch few months back. I have worn them few times as they were expensive I didn't want them to look old. I take really good care of my stuff especially when I have paid a lot for it. I notice today that the buckle sign on top of the flat came out. I am very disappointed as Tory Burch is known for its quality and these shoes didn't even last me an year. I didn't keep my receipt as I had no intention to return it.I'm hoping something can be done about this. Looking forward to hearing back from you.

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M
9:34 am EDT

Tory Burch Return/exchange - awful

The service was just awful. My friend bought a pair of shoes and left a gift receipt, I tried once at home and wanted to exchange it. When I brought it to a retail store, they said the shoes has been worn and cannot being exchanged. Of course it has been worm I tried it on. So the retail store managers asked me to contact the store that my friend bought from. The manager from that store was awful as well, asked for the pictures of the shoes and never replied anymore until I contacted her 3 days later, then she told me she is on leave and she did whatever she can, then asked me to contact the previous store by myself.

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T
10:50 pm EDT

Tory Burch Jumpsuit tory bruch

Dear Tory Bruch team,

This summer i bought from Harrolds Londson Tory Bruch jumpsuit. I fall in love with the jumpsuit immediately as it was nice fit and 100% silk.
Unfortunately After one time use for casual dinner i found out that the suit is completely gone from the area between legs.

I am extremly upset that with such a quality brand as yourself has such a poor quality on clothes.
I did not even have a chance to dry clean it yet and its already in unusable condition.

Kindly refer to picture and advice what can be done.
I visited your store in Dubai as i am based here but they adviced to contact you directly.

Best regards,
[removed]

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9:35 pm EDT
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Tory Burch Return / exchange arrangements

I have made an order from HK but regrettably to find the size is not fitted. From website it mentions clearly - free return & we can ask assitance from Tory Burch shops in buyers' cities.
I asked for help from website on exchanging size of item or make a retrun, however be informed the unreasonable delivery cost would be charged at almost USD70 nearly half price of pants (when shipping cost was only USD18 in buying process), also no exchange arrangements for countries out of US. Then I sought for assistance from HK Tory Shops but staff advised it was an out season item thus no help can be offered! I am so furious on the replies! Should I make a research on items selling online if it is on season or not?!
It's totally a frustrated and depressed experience for my 1st shopping with Tory Burch online store and totally ruin my impression with the brand!

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B
6:40 am EDT

Tory Burch Refunds

This was my first time placing an order with tory burch.. i had ordered a tote bag and 2 pair of millers sandals and I needed to return one of the pairs because it was not my size.. package was received on time in june. The turn around is 14 days. I didnt get my refund till a month later. Many of my emails went unanswered. Customer service is based out in Florida and i had to call twice just to get my refund. This will be my last time shopping on Toryburch website.. please beware if you need to make a return, be prepared to hunt them down for your money . Customer service has not been up to par. As a first time customer this shopping experience was not pleasant.
For a well know name brand to have customer service treat thier their customers this way was disappointing.

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10:35 pm EDT
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Tory Burch Customer profiling

Visited the TB outlet store in Pottstown, PA, on 7/1/2018. Employees at this store were snooty and profiled Asian customers as non-English speaking or not worthy of TB merchandise. We were not greeted by any one of the four employees at the store that saw us walking in. The entire duration we did not get help. I would've purchased my first TB purse had we received any attention. It was a disgusting first impression, and I no longer wish to own such a racist brand.

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B
5:23 am EST

Tory Burch Don't expect fast shipping

Paying money for fast shipping is useless. They will never ship anything the same day or what you paid for. No.
They will make you wait forever. Last week I placed an order consisting of two skirts, one dress, and one blouse; paid a definite amount for a fast shipping. Now it's 28th of December, none of the items were sent. I thought that maybe they were having troubles because they were overwhelmed by orders before Xmas, but what about this week?
Asked customer service the same questions, got no adequate answers. Probably they meant I had to wait for several weeks.

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D
4:59 am EDT

Tory Burch Awful

Try to use this website for more than just scrolling it up and down. It's not capable to do anything serious like placing orders.
I wasn't able to buy anything from them. I tried several times but it always stuck on the payment step. Their customer service didn't offer anything useful and really helpful. They told me to do obvious things I have done before calling them. Listen, guys from Tory, you have to do something with your system. You keep losing your customers.

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A
10:33 am EDT

Tory Burch Terra thong sandals

Bought Terra Thong Sandals on May 25th to be exact- I noticed 2 weeks ago a wearing on the foot portion not on the sole. I contacted Tory Burch as the sandals are listed for $125.00 - I purchased them for $70.00 on sale through Bloomingdale's. Tory Burch told me to go back to Bloomingdale's - they wanted to have no part of this and I then went back to Tory Burch as this is their product. Needless to say they are not helpful. I just wanted the product replaced. Awful customer service and no one calls you back. I never write complaints but this has me so mad. At least Jesse James had a gun when he robbed folks- the business's today take no pride or ownership- just your money and basically say Too Bad! and really what can you do!

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3:03 pm EDT

Tory Burch Customer service

I was given some sandals for Valentine's as a gift. since it is now summer I decided to wear them but they did not fit. The size is the right size, size 8, but I guess it depends on the brand or style. Well I called the store to see if they would just exchange to a different size and they of course said no. I am not asking for my money back or a different shoe, just a different size. They gave me "corporate" phone number and there they said, this is online purchases and with the store you just have to deal with the store. They told me they would have a "supervisor" who could help me with the issue call me back. They just called back only to tell me the exact same thing that the store "manager" and the phone agent told me. "Yes I know it sucks mam but unfortunately that is our policy."

The supervisor called to tell me the exact same thing. I have never had a supervisor not solve my issue or at least try to. This lady just wasted my time to tell me what the lower chain of employees told me. Tory Burch is one of my favorite brands, but this experience has made me not to ever purchase there again. Changing the size of one pair of sandals is not going to make them go bankrupt. It's about good customer service and they have failed at it.

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Z
10:35 am EDT
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Tory Burch Stealing designs from museum work

Dear Tory Burch,
Your Resort 2018 collection is inspired by the Romanian traditional clothing. One of your coats is almost identical! with a Romanian Coat from The Metropolitan Museum of Art, New York. http://www.metmuseum.org/art/collection/search/126983

Never mind that you can see in the whole collection such similarities, the coat is down identical. Please, we ask you kindly to revise your acknowledgements regarding your inspiration, as this WOM movement could cause the brand image quite some problems.

Please cease to delete comments from the official Facebook Page that concern this issue.

Thank you

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9:16 am EST

Tory Burch Product seam coming apart

Bought Tory Burch Thea Flat Wallet Crossbody at the Tory Burch outlet in San Marcos, TX on 4/21/16. Today I noticed the coating used on the edge of the leather and at seams has come apart and the thread is showing thru. Outlet says this is "normal wear and tear" and would not be covered by warranty. "Only if it was in the first 30 days, we maybe would have covered it." Also contacted Customer Support at ToryBurch.com and they confirmed "no warranty, no repairs". It is a few months away from looking ragged and worn with the seam coming apart from exposure, not what I would have expected in Tory Burch "designer quality". It's a wallet and should have been better able to withstand "normal wear and tear" with better finish-out touches and not come apart so easily from use. Extremely disappointed in lack of quality.

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6:01 am EST

Tory Burch Customer service

I place an on line order before Christmas dispatched to me on 22/12. I didn't show. On 23/12 I sent an email to customer service...No reply. I sent another one on 24/12 - no reply. Many Christmas presents not there for Christmas. I then called the number. I explained what had happened, he said address was wrong it's at your depot 15 miles away. I said I have no card through the door to enable me to pick up goods. He put phone down! Called again and they said they would redeilver but after Christmas. I have had no updates, no idea what is happening and I spent £300. I will never use ToryBurch on line ever again.

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Tory Burch Customer Reviews Overview

Tory Burch is a fashion label known for its ready-to-wear collection, shoes, handbags, accessories, and beauty products. The brand merges classic American design with a modern sensibility, often featuring bold colors and prints. Tory Burch offers a range of products that cater to women who seek versatile styles for various occasions. In addition to its fashion offerings, the company also has a philanthropic arm, the Tory Burch Foundation, which focuses on empowering women entrepreneurs. Customers can shop for Tory Burch products online or at various retail locations worldwide.

Tory Burch In-depth Review

In summary, Tory Burch is a well-known brand with a wide range of products. They have unique designs and good quality items, but prices can be high. The website is user-friendly, and customer service is generally good. Shipping and returns are standard, and they offer some loyalty programs. They are also working on sustainability and inclusivity. Now, let's look at each aspect in detail.

1. Brand Overview

Tory Burch is a luxury fashion brand that is recognized globally. It is known for its classic and bohemian styles that cater to a sophisticated clientele. The brand has a strong presence both online and in physical retail stores.

2. Product Range and Selection

The product range on Tory Burch is extensive, including handbags, shoes, clothing, accessories, and home decor. There is a good selection for different tastes and occasions, from casual to formal wear.

3. Design and Style

The design and style of Tory Burch products are distinctive, often featuring bold prints, vibrant colors, and unique details. The brand is particularly known for its iconic ballet flats and patterned tunics.

4. Quality and Durability

Products from Tory Burch are generally of high quality and are made to last. The materials used are durable, and the craftsmanship is commendable, which justifies the higher price point to some extent.

5. Pricing and Value for Money

The pricing of Tory Burch items is on the higher side, reflecting its status as a luxury brand. While the quality is good, the value for money can be subjective depending on individual budget and preference for brand prestige.

6. Website Usability and Navigation

The Tory Burch website is easy to navigate with clear categories and filters. The design is clean, and the site loads quickly, making the shopping experience pleasant.

7. Customer Service Experience

Customer service is generally reported to be helpful and responsive. There are multiple channels for support, including phone, email, and live chat.

8. Shipping and Delivery Options

Shipping options are varied, with standard and express delivery available. International shipping is also offered, which is a plus for customers outside the US.

9. Return and Exchange Policy

The return and exchange policy is straightforward, with a 30-day window for most items. However, some sale items may be final sale, so it's important to check the terms before purchasing.

10. Customer Feedback and Reviews

Customer feedback for Tory Burch is generally positive, with praise for the brand's style and quality. However, some customers mention high prices as a drawback.

11. Loyalty Programs and Promotions

Tory Burch offers a loyalty program called Tory Burch Rewards, where customers can earn points on purchases and receive benefits like early access to sales and exclusive events.

12. Corporate Responsibility and Sustainability Efforts

The brand has made efforts in sustainability, such as using environmentally friendly materials and practices. They also engage in philanthropic activities through the Tory Burch Foundation.

13. Accessibility and Inclusivity

Tory Burch aims to be inclusive with a range of sizes and styles that cater to diverse customers. The website is also accessible to users with disabilities.

14. Collaborations and Limited Editions

Occasionally, Tory Burch releases collaborations and limited edition collections, which are usually well-received and add to the brand's exclusivity.

15. Comparison with Competitors

Compared to competitors in the luxury fashion space, Tory Burch holds its own with a unique style and strong brand identity. However, competitors may offer more competitive pricing or different styles that appeal to different customer segments.

How to file a complaint about Tory Burch?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Tory Burch in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the Experience:
- Provide detailed information about your experience with Tory Burch.
- Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint against Tory Burch.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Tory Burch on ComplaintsBoard.com.

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Contact Tory Burch customer service

Phone numbers

+1 (866) 480-8679 +1 (212) 683-2323 More phone numbers

Website

www.toryburch.com

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