TopLogoRingtone.com - Fraudulent Billing PracticesFraudulent Billing Practices
I signed for services with TOPLOGORINGTONE.COM, and a few seconds…not even a minute, sent and e-mail cancelling my service. I received confirmation from them stating, “All ur services are terminated without changes, however a few days later I went to view my mobile phone bill online and they had charged me anyway.
I proceeded to call my cell phone company to have the charges reversed, which they said they would do for next month, but I would have to pay the $9.99 that was already charged…not a problem I said. I then called top-logo-ringtone.com to alert them to the issue…well the representative put me on hold for several minutes, then came back to the phone and proceeded to read from a script telling me how I signed up and cancelled and I agreed to the charges. All this despite the fact that they sent an email confirmation noting no charges would apply.
The representative was rude and would not stop talking, despite the fact that I tried to interject several times; he had the nerve to tell me to let him finish. What ever happened to customer service…never mind, it does not exist if you are talking to someone from another country who reads from a scripted response to your complaint.
The customer service rep...if that’s what you want to call him, asked me who sent the e-mail? Is he some kind of idiot? It was computer generated, how would I know who sent it…I assumed they did, and not the Easter Bunny.
I called back a second time and got the exact same response…almost as if it was the same person. I do not think they are seriously capable of handling a complaint, be the response will always be the same…ineffectual.
Do not use this service: TOPLOGORINGTONE.COM, they engage in fraudulent billing practices.