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1.0 216 Reviews

Tophatter Complaints Summary

0 Resolved
206 Unresolved
Our verdict: Engaging with Tophatter at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Tophatter reviews & complaints 216

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Newest Tophatter reviews & complaints

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T
9:39 am EDT

Tophatter Inbox message

Not really a complaint but can’t find answer anywhere else. I just joined Tophatter tonight and got a message in my inbox that gave me a 10.00 credit. Thought I excepted it but the 10.00 isn’t in my wallet. So was wondering if anyway to get that message back or if you could put the 10.00 in my wallet..I am enjoying Tophatter and have won one auction..Thank you for your time

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V
10:17 pm EDT
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Tophatter returning customer

I am a valued customer buyer of many tophatter items. I got a new I pad yesterday, a lot better then old one. When I try and log in, I forgot my password and press reset. You say you will send me a new password. But nothing comes. So I can't shop! Susan Lane
E mail. [protected]@att.net I have an account but you won't send me a new password ? I want to shop. I believe my password was correct, but message says no. I NEED A NEW PASSWORD IF YOU WANT ME TO SPEND MONEY?!

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O
6:19 am EDT

Tophatter I am done with them

Their goods are from Chinese manufacturers who use cheap labor and cheap materials. No quality at all. All of their products are crap that can be thrown away like garbage.
Their customer service is absolutely the same. Slow shipping, slow delivery, rude and ignorant employees.
Never will I deal with them again. Very bad and disappointing experience.
I highly don't recommend doing business with them. Waste of money.

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J
3:31 pm EDT
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Tophatter returns

Order number [protected] and Item number is [protected] and order number [protected] item number [protected]. I would like to return these items. Not as expected especially the tiny camcorder. Please send me a prepaid return mailer to get this taken care of thank you. I have bought quite a bit from you and clothes, nothing fit, backpack that was smaller than I thought. I also would like for you to take me off your site. Thank you all Janet Koeller [protected]@charter.net.

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Update by Janet Koeller
Sep 20, 2017 3:33 pm EDT

I hope you see my e-mail message and get back to me.

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F
12:32 am EDT

Tophatter hd vehicle blackbox dvr

This is the message I have been trying to send Tophatter customer service without success. Also uploaded pics also disappear when the "send" button is hit
I want a refund but I get a message saying it not eligible. (See screen shot)
It arrived today even though it says still in transit. After removing the flimsy outer plastic bag in which it was shipped I found the box partially crushed (see pics)
The item is NOT as described. There is NO on/off switch for standby mode, nor a second switch on the side for whatever reason it's there. (See pics of cam on box and same view of actual camera.)
I can't follow the instructions (see pic) with these buttons missing. All the buttons in the instructions are numbered and don't correspond with the camera. I'm very disappointed that I would be sent a different model, or a previous return as the plastic bag which held the camera looks used (see pic)
Without standby the cam would be running the whole time it's plugged in, and I take it that's the only way to switch on or off. The memory card would fill up in no time.
So what do I do if there is no return available. ? Can I get a refund?
Thanks

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J
2:30 pm EDT

Tophatter no ink in printer — canon

I bought a dozen(12) Canon printers that have printed outside that the ink was included...To my dismay the ink is not inside.
I have resold 4 of the units and they are all upset with me and i want to know what you can do to fix this problem
Thank you in advance Joe Dailey [protected]@gmail.com
I have also bought another bunch of newer model printers Model 3022 which do not have the promise of included ink but they are the wireless type.
Please contact me as soon as possible so I can in turn contact my customers as to what can be done. I am surely in the middle of a bad relationship since i have in good faith told my cusumers it is a really good deal and turned out to be not good at all.
Awaiting your reply--Anxiously ! joe Dailey

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M
11:55 am EDT

Tophatter complaint of not response

I Placed and order, Order #[protected] and paid for such on June 28 2017
And never received item

2.4G RC Helicopter Drone with Camera HD Remote Control Helicopter X5C-1 4 CH 6 Axis Gyro
Price: $35
Shipping: $3
Total: $38
Paid on June 28, 2017
Paid with PayPal ([protected]@hotmail.com).

Was given Tracking Info and it showed it was delivered on July 17, 2017.
and according to last person that responded it was left a front door, I live in a apartment complex and no one seen package, I have made other purchases and they have all been left outside at front door without a proof of signature required or any security of receipt, I believe that such delivery method is inappropriate and should be corrected I am asking for item replacement or reimbursement.

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M
9:32 pm EDT

Tophatter a refund I emailed sent for proof

Janie Canales sent off an item that had no charger and programs on the Mac apple laptop that was out of date. She returned it on August 17th to the sender it came from please look in to it . Janie Canales email is [protected]@gmail.com . I Maria Vigil am helping her with this and I personally took her to post office to send it before the ending date to return it . Paid 30.00 to send it. Look at receipt on emails. She is going to bank to report this to get her refund back. .also there was a letter she wrote and put in under the tag where she mailed it to them on the box. Thank you, Maria Vigil and Janie Canales poor lady she is a loyal customer to y'all and this is what she gets ..she buys alot of merchandise from you all. Shame on you.

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C
4:14 pm EDT

Tophatter unauthorized charges

Hello, I am Alfreda "Corkey" Wilson, I do not have an account with this company, although my son William McArthur and his girlfriend Luann Gamble have opened an account with this company and they have stole my banking account information and 1400.00 has been spent with your company. I am not sure what needs to happen but I have notified my bank and I am disputing all charges. I have tried to contact the company by phone and can't seem to get through please contact me by phone [protected] or by email at [protected]@yahoo.com..

Alfreda "Corkey" Wilson

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M
8:12 pm EDT

Tophatter shipping

I won the auction for the Nintendo retro gaming system. I paid with my paypal account and entered all my info. I was keeping track of all of my shipments and it said that this one was already delivered. I NEVER received it. It was shipped to someone on California. I'm in Pennsylvania. How in the hell did someone else get my product? I will never use this site again!

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R
5:48 pm EDT

Tophatter shipping

we mailed out our items and told the post man that we needed tracking numbers and he didnt do it and i asked top hatter a qeustion what can i do to mark it shipped and there responsed was get tracking number or refund the orders the items were shipped why would we refund the orders this place never gets back to you in a timely manner we would like this taken care of

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E
2:34 pm EDT

Tophatter credit

I was sent a credit for 5 dollars off my next order of 6 dollars or more. It was sent to me the day before it was to be used. But I did not get any notification if it until the week after it was to be used. I would like to be able to use it. As you can tell Ii purchase a lot of stuff from your site. This will help me to guarantee to continue to keep coming back to your site.

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M
9:47 am EDT

Tophatter bugatti deformation toy and rc quadcopter with 20mp and dual cameras.

I paid for these. I dropped tophatter because they blocked me for a year. Now they say that these were delivered and I can't track them and was told mostly to make a police report of them being stolen. They weren't stolen. I can't track them and now I have been ripped off by tophatter and I am going to let everyone I can on websites what a ripoff you are.
Mary Stewart

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R
6:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tophatter 8 color sensor body motion sensor toilet

I ordered this toilet motion sensor June 24
order number # [protected]
Finally got it Aug. 12th and
I put the batteries in it and the thing was falling apart in the wiring as I was holding it out of the box. I will never buy anything from Tophatter again. It take 2 months to get anything and it is junk.
IT DOESN'T WORK
waiting a couple months and this is a big disappointment

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S
1:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tophatter unethical behaviour

I received a bag that was nothing like I viewed. It was made of cheap plastic and the lining was too big for the bag. At the back of the bag there were two holes and the fitting that went over the bag to close it was not even stitched or stuck down. I know you will be getting more complaint from anyone who had the misfortune to buy one will be really disappointed. Its more than the disappointment of the bag, I now do not trust the procedure as you could not have vented this product. I spent a lot of money on this site but not anymore, it will be very bad for you company

Sheila Begg
Lucas Drive
Lower Park
Corbally
Limerick

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J
8:00 am EDT

Tophatter fraudulent order

I recieved an email from you saying my order has shipped. I don't have an account with gou, I didn't purchase anything from you and the address you are shipping to is not mine. I will not be paying fir it and if you have my paypal account for it than it is fraud. Here is the order number I was goven in the email, #[protected]. Please take care of this,
Julie Stanley

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J
2:15 pm EDT

Tophatter various jewelry and watches ordered

I ordered several items from your company ie Top Hatter as the products viewed were desirable only to realize several of the items were not as represented and some of very cheap, sub standard material. I have been trying to get rid of the junk by returning them but have been unable to get through by phone. Consequently, I will not be victimized any longer by shoddy and garbage products represented to the contrary. Your return system totally sucks

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K
K
Karen Kirbis
, US
Dec 13, 2017 8:26 pm EST

Im reading the reviews and now I'm terrified that I'm not only out of product (that i ordered and paid for )that were never delivered to me nor to any place with my city block. I am now positive that I will be another victim that will not get their refund. Saddened by this lesson. Never again. Shame on you Tophatter.

D
D
Donald Bailey
, US
Oct 09, 2017 5:38 pm EDT

ALSO! Items have been charged to my TopHatter Account that I DID NOT MAKE. I received a phone call from Wells Fargo about suspicious activity with Tophatter and I was asked IF I made 2 purchases, one for $16.00 and one for $7.00. I responded by saying NO! Then I sent TopHatter an inquiry about "those purchases" & I have yet to get a response and this was on September 25th, 2017. Today it is October 9th, 2017. I WAS notified on September 25th that my message WAS RECEIVED AND THIS IS ALL I HAVE BEEN NOTIFIED OF! NOTHING ELSE!

D
D
Donald Bailey
, US
Oct 09, 2017 5:29 pm EDT

I have sent 3 notices to Tophatter and was notified that Tophatter received my message & would respond to me as soon as possible. Tophatter has not responded in over a MONTH and I now KNOW TOPHATTER NEVER WILL. I have paid for items I have NEVER received and NOW those items DO NOT SHOW UP ON MY ACCOUNT AND ITEMS ORDERED EVEN THO I PAID FOR THEM.

ComplaintsBoard
K
1:46 am EDT

Tophatter 24k gold polymer 1875 $50.00 certificate coa

I received order#[protected] on July 12. The polymer was unsealed and a big crease on it. I notified and you said at first to return to Trendy Miss in Spring TX.I mailed it back on July 14. The tracking number is:
9500114247987195116758
I haven't heard from you. Then you told me to return it to an address in China. I contacted you again, but no response from you. Today is July 23 and still haven't got a refund from you.I paid $16.00 and mailed back as you told me to to Trendy Miss.I wrote a letter to you in Palo Alto, CA. and still no reply. Please refund me. I did what you told me to do.I sent you back the tracking number as requested on the 14th of July. I mailed to them in the envelope I received it.Please Respond! Kay Tekle My email is
[protected]@gmail.com. Thanks.

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R
5:47 pm EDT

Tophatter paypal credit card

You have been declining my payments and I called my bank on that card number and they OK'd it to make purchases through you and unblocked my card and you are still declining payment and I called paypal and they said it was OK at their end so it had to be your company, this is really upsetting me. I can't make anymore payments on the other acct. I have in there because it's not mine, it's my husbands and he said to cancel it out of there in tophatter. You need to find out why you are not letting my card go through or I will have to quit bidding on your site. Let me know ASAP. Happened on 7/17/17 and 7/18/17.
Thanks,
Rose Soupir
rose.[protected]@yahoo.com

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Update by rings
Jul 18, 2017 5:49 pm EDT

Let me know when you will be letting my paypal payments go through, I'm very upset about this, have been using it on tophatter for a long time now and suddenly declined.

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L
8:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tophatter mg2522 canon printer

I won an auction for a Canon MG2522 printer. There were supposed to be both the color and black ink cartridges included in the box. That is stated on the box and in the instruction booklet. I didn't received either one and am highly upset. I really needed it this weekend but with no ink, there's not much I can do. I think THAT IS FRAUD! I want either the money back on my card, or the ink cartridges sent to me immediately! I cost almost three times the amount to purchase these separately, plus there was a cord you had to buy too. I bought the cord.

I need this handled ASAP! My number is [protected] The name that is on the box is Bobby Brown, 3219 Hill St., Cynthiana.

Leslie Dickens

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Tophatter Customer Reviews Overview

Tophatter is an online marketplace that offers a unique experience for both buyers and sellers. With a focus on live auctions, Tophatter allows users to participate in bidding wars for a wide range of products, from jewelry to electronics to home goods and everything in between.

One of the main positives of Tophatter is the excitement that comes with live auctions. Users can bid against other buyers in real-time, adding an element of competition that is missing from other online marketplaces. Additionally, Tophatter offers a wide selection of products, with new auctions starting every few minutes.

Another benefit of Tophatter is the affordability of the products. Many items are sold at a discount compared to other retailers, making it a popular choice for bargain hunters. The website also makes the bidding process easy, with clear instructions and plenty of resources for first-time users.

While there are some occasional complaints about shipping times or customer service, overall, Tophatter receives positive reviews from both buyers and sellers. With its unique auction format, affordable pricing, and robust selection of products, Tophatter is a great option for anyone looking for a fun and rewarding online shopping experience.
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+1 (888) 502-5501

Website

tophatter.com

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