Tophatter — password reset

Hi there I have emails you several times about a password reset for account [protected]@yahoo.com as well as [protected]@yahoo.com for both of your sites ruby and tophatter. They always send me password resets that don't work or they send it to the wrong email. I'm getting very frustrated as well as my daughter. Please have a supervisor or someone of better quality respond to my emails from now on thank you