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1.0 216 Reviews

Tophatter Complaints Summary

0 Resolved
206 Unresolved
Our verdict: Engaging with Tophatter at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Tophatter reviews & complaints 216

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7:50 pm EST

Tophatter sketchers go walk activity tracker

This is a complete joke and scam! It cost $2 for item & $13 shipping. I paid more for them to ship it to me then the item price and had to pay shipping again to get a refund that they closed on me. I was granted a refund since the item didn't fit description, it's for an Apple phone & I have an Android phone. Item was in my mailbox on 1/27/17, I requested refund immediately & was granted it on 1/28/17. I was sent info to ship for refund by 2/4/17 from SWFL to Berlin, NJ. I shipped item on 1/30/17, receipt from post office states EXPECTED DELIVERY DATE 2/2/17. I noticed today that the refund was closed with the reason of not received on 2/4/17. I am vey disgusted & will aware my surrounding of this scam.

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2:21 pm EST
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Tophatter unauthorized credit card charges

I ordered 2 items on 01/24/17 one was a pain management machine $44.00 total with shipping and the other was a bag of seeds $2.00. The monies have been withdrawn from my account but i don't have a order number for them. They are not in my order folder. I have texted the support team at least 3 times with no reply. I called [protected] it said to go to [protected]@tophatter.com/support so I did. I still don't know what to do. My email is [protected]@yahoo.com phone number is [protected]. Thank You

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8:23 pm EST
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Tophatter no refund issued

This company is a joke! I requested a refund on 2 substandard items. I was granted permission to return but wasn't sent link for return shipping label so I paid the return postage and provided tracking number but got denied refund because I didn't use label the sent me!
They did not send link for return shipping label!
I hate tophatter and hope they get shut the funk down!

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Update by Ghiagirl
Jan 31, 2017 6:09 am EST

Totally ridiculous! I cannot believe that my refund is not going to be issues because of a stupid shipping label I paid out of pocket to return the item because sender did not send me a link for a shipping label so I paid for return shipping I also paid to have it brought to me and I also paid for the item and I have not got the item anymore nor am I getting a refund your company sucks ###

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Constance Johnson
, US
Feb 01, 2017 4:45 pm EST

That's exactly what happened to me I requested a refund they told me your buyer will email you a return label I have yet to receive a return label it's been four days and they want me to return the item by February 4 I'll be damned I'm not paying for shipping and then on top of that they're not going to give me my money back so I'm reporting them to the Better Business Bureau

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Kristi Brunig
, US
Jan 30, 2017 2:12 pm EST
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exactly what happened to me! This is a bogus company. Never do business with them. Even Pay Pal doesn't recognize this entity.

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12:55 pm EST

Tophatter I accidentally closed my account and I can't get through to sign up again.

I have placed an order and I haven't received it yet. My order number is [protected]. I went to log on to check my account and it said my account was closed I tried to reopen the account and it will not let me I also have not received my package and ordered it on December 27th I either want my package or a refund I also would like to open my account please

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5:49 pm EST
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Tophatter charged $14 and item not received

I ordered a lamp on November 26 2016 . I still haven't received the item. Now the Tophatter company on Jan 16 Kathryn Burns, We have sent an email to confirm that you've received your item. Please respond through the confirmation email within 3 days of receiving it or the case will be closed automatically. Thank you!...
I did not get the email ...
I ave not received the item and not happy at all!
I want my money back right now as you took it right as i ordered it!

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2:59 pm EST

Tophatter drone

I bought something from them and now they tell me it's canceled i can't reach anyone @ this # [protected] . My order # is [protected] i want what i ordered or my refund back in my back A/S/S/P. Not 7 to 10 days now. This place is a rip off. And they need to be contacted. My name is polly decesere 146 state street Apt #11 Brewer, Maine o4412. I feel there was no reason to cancel it it's a app u can download & bid on things i have also read other complaints about other people getting ripped off.

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Wen Lee
, US
May 26, 2018 7:53 pm EDT

Same thing is happening to me

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6:07 am EST

Tophatter sizing

I am not happy, I sent for a pair of ankle boots in a size 6-39 .and they have sent me a size 38 so I can't where them, and today they sent me a pair of shoes and guess what they are a size 37.the shoes I don't like, and then I ordered something's and they don't arrive, I have spent a lot of money with you and got myself in trouble,

So I hope you can help.

June ward,
43 Rockmill end
Willingham
Cambridge
Cambridgeshire cb24 5 gy

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3:25 pm EST
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Tophatter smart watch

My name is Anna Hadley hags and David and I have purchased over 75 items from you and you cancelled one of mine and I don't know why my credit card number is a MasterCard and it is fine now I'm sorry [protected] other the smartphone watch and he said I cancelled it I never cancelled it I want that black watch you can email me at and I Hadley 665 at gmail.com my phone number is [protected] I'm really disappointed and pretty upset please call me thank you

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bto
, US
Jan 25, 2018 10:19 pm EST
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They sell fake bitcoins for 1.00- 6.00 made of gold plated iron made in china, junk worth about 50 cents to a 1.00 they wont list the metal content, if they were real they would be gold plated brass worth around 1, 000 or more, or solid gold for much more. you can get these fakes on e-bay much cheaper than this rip off sight, I wonder how many people think there geting or going to get ritch off these fake bitcoins.

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Rebecca1952
, US
Sep 19, 2017 12:08 pm EDT

I like the look of the Smart Watch I purchased - but VERY LITTLE (NEXT TO NONE) information came with it.
If anyone can help with paring, memory card, even setting the correct time - PLEASE POST

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11:55 am EST
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Tophatter order #: [protected] - remote control dancing robot with light music

I have not received my item. Either send my purchase or give me a full refund.
I had to close my account with Tophatter because someone got my debit card number and charged over $200.00. I closed my account with this company and now I can not log in at all. Tophatter will not let me sign up with a new account and when I try to sign up again with the old one it tell me to contact customer service, but first I need to sign in. What a crock of ####.

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9:52 pm EST

Tophatter short sleeve shirt order #[protected] for $19.00

It was supposed to been mailed out and I still haven't received this item and would like the payment of $19.00 you charged me to be returned to my mastercard account as soon as possible. You can call me at [protected] during the day. Your telling me to write something I thinks it's pretty clear that I ordered a shirt (womens) and you charged me for it and it was never delivered to my address I supply. I have done other orders that did arrive. Llike a ring set for $54.00 - can I return this set for a full refunds as well. You should have the order # on that one. I'd be happy to send the silver set in to get my money. Sin you wanted it long. I also didn't receive an electric shaver order #18220320for $50.00 that there items I ordered probably 6-8 items and having nothinb but probably with three of them. two I haven't received and the ring I had two stones fall out on my first days of holidays. Once you confirm to give me my money back on the ring i will be more than happy to mail it to you for a full refunds. In the mean time please go into the two items I haven' even received the beggining of Nov. 8 2016 I ordered.

Please call me at work at [protected] to discuss in more details. Thank -Crystle Priestley, from Edmonton, Alberta, Canada, T6T 1N5

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11:12 am EST

Tophatter defective to non-functioning products and product ordered switched to off brand.

I ordered 24 duracell batteries (12 aa and 12 aaa) for $21.00. none of them worked. seller was geeta bakshi.

I ordered a fitbit exercise watch. I paid for a fitbit I was sent a "kick off" brand called smart bracelet. this is not what I ordered.

When I call the tophatter company in palo alto, ca, the phone is always off line. no response from them through email either.

They are scammers! I will never buy from them ever and will share my story with others.
Sandra carron, a very dissatisfied customer january 5, 2016

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12:40 am EST

Tophatter several

Order #[protected] I bid on this item and won. I paid for it and returned to look at other items. When I went to bid on another item, it said I had excessive cancellations. You have done this to me several times when I haven't cancelled a damn thing!

Would you please explain to me just how this happens when I pay for the item and get a confirmation then it shows as cancelled and I can't bid?

I would like to have someone in authority contact me and explain! This is th fourth time you have screwed me over this way!

I am posting this post online, maybe then I'll get this resolved!

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3:16 pm EST

Tophatter flower martin shoes... auction cancelled. due to damaged stock

I won an Auction on tophatter for Flower Martin Shoes @ $10- and $10- Postage...
The Auction was cancelled due to supposedly damaged stock, But yet there is still Other Auctions running for Flower Martin Shoes.
So if my pair were supposedly damaged they could be replaced with an unsold pair but NOOOOOO...
Obviously i won them to cheaply and its cancelled and yes my refund is only pending ?
I have done some research of my own and noted this same thing has happened to other buyers of the same item.
This is obviously a fraudulant selling site with fake auctions not selling high enough items are always damaged .

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1:54 pm EST

Tophatter charged for an item that I never ordered.

I got an email from Top[hatter charging my account ending in 3227 for $184.00 for a bracelet. the order number is [protected],
I called my bank and cancelled that charge because I didn't make that order. I was shocked to get that email and have been trying to let someone at Tophatter know that I don't want that item and to Not try and charge me for it.
Please don't send me that bracelet.

My name is Mary McNish . My telephone number is [protected]. my email address is [protected]@aol.com. This is the date of this tranaction/
12-15-18

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4:00 am EST
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Tophatter tooth whitner

i bought a teeth whitner expecting as advertised to be really good only when i got it firstly I had to rip the packaging off as it was sealed really well, secondly the item is not fit for purpose you couldnt clean your teeth never mind whiten them with it, its of that poor quality, and thirdly ive already asked to to be refunded but they want it back in its orignal packaging which isnt possible. Im really not happy about this I want reinbursing in full for selling me something you know is a load of rubbish in first place including postage. Thank you.

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5:57 pm EST

Tophatter ipad 2 dock

Oh boy am I pissed off once again I been scamed! Fraud cheat! Damn damn set up — I been had and thank god it was only $8.00 but this 8.00 will forsure be teaching me a very good bitter lesson I seen [ tophatt] on facebook and thought it was for real — but it is not just another rip off. I went on line to this tophatt and it was like bidding yes bidding for the object, it said $1.00 I truely thought I was getting a small ipad, perhaps usedd but from what I seen I felt well $8.00 not to bad so I clicked on it but I truely thought a real smalled about, [ ipad 7 inch was on the way and yesterday when the mail arrived I was very excited, I opened the package only to find a little thing to set something on I thought it was a joke very silly and so funny, but I know now I was dupped, cheated once again. So everyone beaware of[[tophatter] there are all kinds of things on tht site. Jewwerly, radiios watchs, music, holycow, coat's, bedding shoes tv's the list is endless do not believe it and do not fall for the damn dirty selfish lies! I am of course out of $8.00 but 3 weeks ago ii seen skin cream advertised, on line the small trial offer was $3.49 so I thought the [ 3.49] ok I did it put my information in, then decided no no and I canceled right away, deleted my information, a week later a small bottle came I then checked on my credit card and the name [vitalux health] came up with a phone also the amount of $89.84 was also removed from my account! 89.84. A lot of, money. I was told they had removed this from my account, I got the phone and I called and called nothing, was not a working phone number, I waited a 10 days then tried again but then spoke to a man, gave him the informatiom, and was then told to late you did not cancel in time so your fault. I then said well you may have stole and ripped me off for the [ 89.84] but I have told everyone on facebook the bbb, where ever I can to warn. Xxxxxxxxx people. They are so shamefull. — I sent many many emails to this cream and they all came back I called the national phone number they had listened and no one answers what a stinking mess the cream that came to me in the trial neuphoric cream] so I am just disgusted with the cream and this stupid ipad stand which I thought was a [ ipad ] theves my name is gail erichsen manti utah [protected]

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Update by abigailee
Dec 02, 2016 6:12 pm EST

come on you people, i am just here and getting even more upset, i am very angry your tophatt item, i felt you had somthing very good going on with your program, but once again i am very upset i went to your tophatt and seen i was bidding so the ipad came up and i bid the $8.00 i was happy thinking i had got someone rebuilt ipad, i was way way off, ehrn my package arrive i opened it only to find a stand a small stand to put a ipad upon. i really believed i have bought a small ipad but as so here it sits what to do with so i am letting you know. i will not put in the garbage ----- can you let me know what this damn thing is i have no phone nor a ipad nothing anymore.

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9:30 am EST

Tophatter 2 pc ring doesn't even match and stone fell out?

Good morning! My name is James Cardey. I ordered a 2 pc ring and 1st day diamond fell out and the colors don't match on rings! what do I need to get a return authorization # and return label? I like your products usually this ring like I say is different colors and fell apart? my name is James Cardey my email is [protected]@gmail.com and my phone# is [protected]. would like to return it and am looking on your web site for different ring? please email me a return label so I can return this and choose a different ring PLEASE? feel free to contact me asap? need new ring before Christmas? Thank you for your help! James Cardey

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Update by James Cardey
Nov 28, 2016 9:33 am EST

Please send return label so I can find a different ring from your website before Christmas! jamescardey@gmail.com or [protected].
THANK YOU AND HAPPY HOLIDAYS!

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10:22 am EST

Tophatter I refused to be paid

I write to inform you that my seller account on tophatter no longer shows how much owed to me after making a complain to customer service of not being able to transfer income made from selling on the site. Why have I been refused payment for items sold on tophatter. I tried to contact customer service and the lady appeared very rude to me and afterwards my account did not show what was owed to me. I explained that goods was sent untracked and that sending goods that offered tracking number was more expensive than item especially as an international seller. I sell on Wish and after 3 months of no complain, your money is paid. How can i get my money please

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2:48 pm EDT

Tophatter unable to contact company to inquire about status of my order for pink stone earrings.

Unable to contact company via phone or internet. I cancelled my account but do not believe I have received all of the jewelry I ordered prior to cancelling my account. They keep asking for my eMail (which is [protected]@comcast.net) and my name (which is Estelle Nicolet) but then don't recognize me because I had cancelled my account and are unable to log in. They keep telling me to contact their customer support but I can't access my account for the above-stated reasons. I recently received my feather earrings, pink stone bracelet & ring but not the pink stone earrings I thought I ordered. I would just like the earrings sent to me.

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1:30 am EDT

Tophatter beyond ridiculous!

I was participating in a auction and wasted a lot of money because I really wanted that ring. The ring looked awesome and many people wanted it. I was so happy when I actually won and that moment I thought how cool Tophatter was! But when I received it I was super disappointed and disgusted! It was just a piece of cheap plastic and looked very ugly! It looked absolutely nothing like picture! I immediately contacted customer service and they said that there was nothing they could do and that it was only between me and the seller! Beyond ridiculous!

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Tophatter Customer Reviews Overview

Tophatter is an online marketplace that offers a unique experience for both buyers and sellers. With a focus on live auctions, Tophatter allows users to participate in bidding wars for a wide range of products, from jewelry to electronics to home goods and everything in between.

One of the main positives of Tophatter is the excitement that comes with live auctions. Users can bid against other buyers in real-time, adding an element of competition that is missing from other online marketplaces. Additionally, Tophatter offers a wide selection of products, with new auctions starting every few minutes.

Another benefit of Tophatter is the affordability of the products. Many items are sold at a discount compared to other retailers, making it a popular choice for bargain hunters. The website also makes the bidding process easy, with clear instructions and plenty of resources for first-time users.

While there are some occasional complaints about shipping times or customer service, overall, Tophatter receives positive reviews from both buyers and sellers. With its unique auction format, affordable pricing, and robust selection of products, Tophatter is a great option for anyone looking for a fun and rewarding online shopping experience.
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+1 (888) 502-5501

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tophatter.com

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