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1.0 216 Reviews

Tophatter Complaints Summary

0 Resolved
206 Unresolved
Our verdict: Engaging with Tophatter at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Tophatter reviews & complaints 216

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2:44 pm EDT
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Tophatter Unauthorized payment

Transaction ID 8J129897XY128674A
Reference #12918931114
TOPHATT*[protected]
$140.00 CAD

I did not authorize this payment from my PayPal account. Please provide a full refund immediately or proof of purchase. I received an email on June 26th that I sent a payment of $140.00 CAD to Tophatter, Inc. I do not use PayPal for payments of purchases. This is definitely not a charge I authorized.

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4:18 pm EDT

Tophatter Sport cam

It is a helmet camera--advertised with the helmet attachment. I bought it because of that. It cost more--not less than elsewhere and it is missing the helmet attachment.

Expand 06/05/18 PURCHASE AUTHORIZED ON 06/04 TOPHATT66876418 888-502-5501 CA S308156059279004 CARD 8365 $20.00
Details
Merchant Address: 888-502-5501, CATransaction Type: Signature PurchaseCategory: Legal Services

I want the helmet attachment that was supposed to come with it.

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Update by diane3517
Jun 15, 2018 4:20 pm EDT

It doesn't even work. I want my money back.

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8:40 am EDT

Tophatter Smartwatch

Bought a smartwatch, worked fine until needing to be charged.
The battery icon shows it is fully charged after several hours of charging, then when unplugged it reads aloud that battery is dead and shuts down, I want to return it. Unless someone can call me and fix this over the phone. [protected]. Please advise on how to return a product as this will be my first return of many purchases.

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5:49 pm EDT
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Tophatter Tablet

I ordered a Tablet for $59.00 and I received it about a month or so later. It's a piece of junk and when I went to return it they are only going to give me a credit of $5 for shipping it back. I went to the post office to find out how much will cost to ship it back to China with tracking and the cost is $57.00. If I send it back and they say they didn't receive it I will be out even more. It's a rip off site and I will not be ordering from them ever again. I sent them another email to complain about the $5 credit and they haven't responded back.

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8:39 am EDT

Tophatter 2 smartwatches and theft of $

I ordered 2 smart watches and the order showed would be delivered on june 2nd. When that date rolled around, I started searching and trying to locate someone to help me. The website showed that they were delivered may 10th to my address. Not true! I am home all day and night every day. They never came and my credit card was charged not only for them but dozens of other trash items that all went in the garbage. I got some of the fake coins that show on the website to be 'silver'. These people need to be arrested and locked up. I am having to close my paypal account and they are going after these crooks.
Do not ever bid on this site. They are scam artists and will milk you dry!
They run this site just so they can get your credit card info and use it over and over!
Somebody stop them!

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Update by Janie Malone
Jun 09, 2018 8:42 am EDT

Folks, my credit account has been charged over $1, 000 for items I never purchased from this site and certainly never received.
Warn all you friends not to bid on Tophatter.

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11:56 am EDT

Tophatter Password reset

I was trying to get back to the web site and apparently the password I used is now not valid. I keep getting the window that states reset password . I enter on the blue reset password bar and it states that I will be sent a new password to my email account. I have done this for the past three days and have yet to receive a return email with a new password. What is the deal?

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1027jc
, US
May 15, 2018 8:17 pm EDT
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I have been trying to get my password reset for the pass two months with no luck . Orders that I have made and paid for have not arrived . Can someone tell me what the hell is happening..

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4:13 pm EDT

Tophatter Order never received

Name: tajuana savage
Email: [protected]@yahoo.com
Order # [protected]- order never received, shipped and delivered to wrong address wrong state wrong person.
On january 28th, 2018 I ordered and paid for a 720p wifi wireless cctvnetwork home security ip camera with night vision, color=clear. Seller was eric365.
Price: $10.00
Shipping $7.00
Total $17.00
It says that my package when tracked was delivered december 26, 2018 in at mailbox usps woodstown, nj 08098.
The tophatter website says my package was delivered march 10, 2018,
It has never been delivered to my address and I have had no response on a refund or a camera replacement, it has been 3 months and I am extremely upset with the lack of support and the non existing response to my endless pleas for help! This matter needs to be addressed and I need to be compensated for my order and shipping costs and my excessive time wasted trying to get this dealt with
Contact me asap at the email above or by phone [protected]
Tajuana savage

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Barbara Bratcher
, US
Nov 22, 2020 10:01 pm EST

On my order account it said that my car air purifier was delivered but it was not. Said I should notify you if not delivered by Nov.07 well here it is Nov.22 and I still have not received it. So now what do I need to do? Some of the stuff that I have on order is for Christmas, will I have any of it by then or not? just checking. I have a lot of stuff that says it has been shipped but still waiting to get it.

Not Happy

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Barbara Bratcher
, US
Nov 22, 2020 10:06 pm EST

I have no idea what you are saying I speak English only.

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juan matos
, US
Dec 08, 2019 4:37 pm EST

please ay no recib may orden #[protected], [protected], #[protected], delibre to 202 bloomfield av Newark nj, 07104 att; juan matos

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Barbara Bratcher
, US
Nov 22, 2020 10:10 pm EST
Replying to comment of juan matos

I have no idea what you are saying I speak English only. I live in Indiana not NJ so where is my stuff?

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11:29 pm EDT

Tophatter Drone wi-fi

I won the auction at $22.00 it said Delivery would be by April 6th
I guess I got to good of a deal, they usually sell for 80- 130 dollars. I have won three others around the same price. I believe this is a scam. I better get the other ones. Their excuse was a delay in shipping. Yet it had made it to Califorina. So what's Up I would wait for it until it shows buyer beware on Top Batter.

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Wen Lee
, US
May 27, 2018 9:14 pm EDT

We've got enough complaints.

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R
9:51 pm EDT

Tophatter Product received was not as advertised on four separate occasions

A monocular was advertised as being a nite vision scope but was merely a plain monocular. I purchased four of them for my grandchildren and one company demanded I return it which costs $22 to china. The item cost me $48
The address given was not rackable and I made sure I kept receipt which tophat demanded for my refund to work. I waited and waited but no refund and the complaint was cancelled quickly stating the item was not received by the chinese company. There is a time limit on return but no time limit when ordering and no way can a item get back to china in the time period. I complained again and it went back and forth until they said they had no receipt on file for my return. I finally went to paypal who after about two weeks was able to get my money back. Paypal is the only way things should be paid for for they protect you.

Rob

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2:28 pm EDT

Tophatter jewelry

i never received my item that i ordered and i would like my refund of 9.00 and i can be reached at [protected]...thank you...and i would like this addressed as soon as possible! thank you...for being a first time buyer i think its pretty sad that it came to this...i definately will not recommend this company to any body and you should look at what the problem is because it definately needs to be fixed

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12:59 pm EDT

Tophatter smart watch u8 wrist watch digital sport watches for iphone samsung android wearable electronic device

With this particular item retracting it did it to our Samsung Galaxy S8 Plus.

The phone is is no problem but to watch keep saying is not ready to connect through Bluetooth. We tried calling the customer service number and say the numbers out of service we need someone to call us as soon as possible we've been fighting with his item for over 3 weeks now!

Please call [protected] to speak to Verlon.

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4:23 pm EDT

Tophatter my personal account - linda francisco, 2536 36th pl, two rivers, wi 54241

I have been over-charged several hundred dollars by tophatter. For the last two months i have pages of charges from tophatter, 100's on the same day. I never placed any of these orders and i want the last two month's charges reversed and credited to my charge account. I have been working with us bank and they are disputing these charges for the past month. However, today i received numerous additional charges all dated 3/2/18. I have a few items that i ordered back in dec and jan that i still have not received but i have paid for them. Please resolv e this issue immediately and credit all those charges. If this issue is not resolved asap, i will be forced to report this to the bbb. I have not been satisfied with 90% of the items shipped to me, either. Please rsvp at [protected]@gmail.Com or [protected]. Thank you.

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Tajuana Savage
, US
Apr 18, 2018 4:06 pm EDT

Name: Tajuana Savage
email: abeautifull1@yahoo.com
Order # [protected]- Order never received, shipped and delivered to wrong address wrong state wrong person.
On January 28th, 2018 I ordered and paid for a 720p WiFi Wireless CCTVNetwork Home Security IP Camera with night vision, color=CLEAR. Seller was ERIC365.
Price: $10.00
Shipping $7.00
Total $17.00
It says that my package when tracked was DELIVERED DECEMBER 26, 2018 IN AT MAILBOX USPS WOODSTOWN, NJ 08098.
The Tophatter website says my package was delivered March 10, 2018,
IT HAS NEVER BEEN DELIVERED TO MY ADDRESS AND I HAVE HAD NO RESPONSE ON A REFUND OR A CAMERA REPLACEMENT, IT HAS BEEN 3 MONTHS AND I AM EXTREMELY UPSET WITH THE LACK OF SUPPORT AND THE NON EXISTING RESPONSE TO MY ENDLESS PLEAS FOR HELP! THIS MATTER NEEDS TO BE ADDRESSED AND I NEED TO BE COMPENSATED FOR MY ORDER AND SHIPPING COSTS AND MY EXCESSIVE TIME WASTED TRYING TO GET THIS DEALT WITH
CONTACT ME ASAP AT THE EMAIL ABOVE OR BY PHONE [protected]
TAJUANA SAVAGE

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6:01 pm EST
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Tophatter battery operated toothbrush

This is a very poor quality toothbrush. It was difficult to find/see info about the item and it's location.
Had I known, I probably would not have bid on it.
For $16.00 I could have purchased one at a Walmart and would have easily and at no cost to me, returned it.

I am not looking forward to receiving the other 2 items I bid on and won.

Never again.

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11:02 am EST
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Tophatter I want to start dating again I was cancelled till 2019

My kids were playing with my phone I was not aware they were ordering and canceling things I really enjoy spending on Top Hatters and I would like to start getting again will you please let me back in Michele hormann @gmail.com my deepest apologies I would really like to be back in with bidding I guess this is why I was thrown out it was not me my children or punish for playing with my phone I really send my deepest apologies and I would really like to start bidding again like I said I send my deepest apologies please take me into consideration thank you

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12:34 pm EST

Tophatter can't get into my account

Can't get into my account no matter what I try! If I tried from emails sent to me get only sign up page if go from official site get only sign up page if I use my email address it says alreadt taken! I cannot get in to ck my orders this has been going on for days. No way to contact them not by phone or if you push contact support takes you back to sign in page and says sign in first with not option to sign in! I am very upset as I have many orders! If this issue is not solved immewdiatly I will never use this site again and will give the bad review they deserve if not fixed! I am very worried with all the complains about fraud and taking money from your account for stuff you did not order or get. This should be looked into!

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1:13 pm EST
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Tophatter I did not order

Cute baby cap scarf set cute animal type winter hat for c...
February 3, 2018 · sold by james
Preparing to ship
Usb charging base dock station with type c port sync crad...
February 1, 2018 · sold by robbie

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8:07 pm EST
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Tophatter tophatter has charged my cc for items I never received.

I am providing a list of some of the items that were charged to me and I have not received.
From Dec 22 2017 to De [protected] charges to my CC
Dec 28 2017- 2 charges to my CC
Dec 30 2017- 1 charge to my CC
Dec 31 2017 - 7 charges to my CC

I never received these items nor did I order any of them. These items total $250.00 which I will not pay anytime.

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Terri Perkins/Teresa J Perkins
, US
Nov 03, 2020 10:33 am EST

I'm sorry, auto correct changed my state to My. It should read, Ky

Terri Perkins/Teresa J Perkins
todijean2001@yahoo.com or todijean2001@gmail.com

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Terri Perkins/Teresa J Perkins
, US
Nov 03, 2020 10:28 am EST

My order for thermal temperature was not delivered as it says. My address is Williamstown, My not where it went to. Please advise.

Teresa J Perkins
todijean2001@yahoo.com or todijean2001@gmail.com

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7:40 am EST

Tophatter cn led robot — education robot-sku jds520cn1

This was a piece of junk — went straight to the trash-I could have bought this at a dollar store — never any directions with items-last time ordering anything that comes from china — I should have expected this after the junk I bought for christmas — never again-the items I received at christmas/ helicopter toy never worked — children disappointed-I have nothing to return as I threw it away-junk-junk-junk

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4:15 pm EST

Tophatter 1bed120'1 rug

This item was described as a floor rug it is about 7" wide and about 10" long I would like a refund for this item it is useless, if you were decorating a doll house it may be good I am quite upset they would say this is a rug. It was suppose to go in our new home, maybe if I had a tiny baby kitten it could use it for a short time. I would appreciate prompt attention

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9:54 pm EST
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Tophatter tophatter address: 185 berry st., suite 2400, san francisco ca 94107 phone number: [protected]

They sell fake bitcoins for 1.00-6.00 if they were real bitcoins they would be worth 1, 000 or more, they say 95% off to make it look like a good deal, there's no enformation on the metal, it is gold plated iron worth a 1.00 or what ever one would be willing to pay for it. real ones are made of gold plated brass, or some are soild gold and are worth much more.

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ana aris
, US
May 12, 2018 2:38 pm EDT

i will like to restore my account .

Tophatter Customer Reviews Overview

Tophatter is an online marketplace that offers a unique experience for both buyers and sellers. With a focus on live auctions, Tophatter allows users to participate in bidding wars for a wide range of products, from jewelry to electronics to home goods and everything in between.

One of the main positives of Tophatter is the excitement that comes with live auctions. Users can bid against other buyers in real-time, adding an element of competition that is missing from other online marketplaces. Additionally, Tophatter offers a wide selection of products, with new auctions starting every few minutes.

Another benefit of Tophatter is the affordability of the products. Many items are sold at a discount compared to other retailers, making it a popular choice for bargain hunters. The website also makes the bidding process easy, with clear instructions and plenty of resources for first-time users.

While there are some occasional complaints about shipping times or customer service, overall, Tophatter receives positive reviews from both buyers and sellers. With its unique auction format, affordable pricing, and robust selection of products, Tophatter is a great option for anyone looking for a fun and rewarding online shopping experience.
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Tophatter contacts

Phone number

+1 (888) 502-5501

Website

tophatter.com

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