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1.0 216 Reviews

Tophatter Complaints Summary

0 Resolved
206 Unresolved
Our verdict: Engaging with Tophatter at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Tophatter reviews & complaints 216

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6:35 pm EDT
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Tophatter credit card

I did not authorize purchase for $1000, 00 I only purchased $300.00 0r $500.00 but not $1000, 00 I know authorize tree different cars is one for wells Fargo, state farm and American express but is too much you charge and my American express please credit my account for the difference thank you, I'm not happy for your products, but I buy I pay it's my responsibility it's too much charge on my card please contact to me at [protected] Ana Silvia Rocillo
[protected]@gmail.com

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7:42 am EDT
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Tophatter someone has hacked my account with you they change my email and name

I can not retrieve my account I have bought items just recent and have no idea what to do I don't know where items where sent my email is ratterrierhaven @ yahoo .com my name is Eileen stanley address is 16925 mullan rd frenchtown mt 59834 phone [protected] can you help me who ever did this they change my name to {ratt} and changed my email [protected]@yahoo.com this is not me I also have a pay pal account hook to my account that is mine please help me eileen stanley

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8:51 pm EDT
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Tophatter customer service, bidding? account blocked

I've closed all accounts except one now in still blocked. Can't even look at my orders. I want all my money back anywhere are about 7 things I still haven't received. The bbb has been contacted. I've also filed fraud and theft by deception with police.

Tophatter.com has scammed me big time. Refuse my money. Never received lots of orders.
I have no pics because I can't even look at my orders.

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7:19 am EDT

Tophatter fake ring

I won a ring on Tophatter and was very excited about that. In the description it was said that ring was made from real silver that all stones were real, but when I received it I was shocked. That was a just a cheap ring, made from junk and it did not look like picture.
I contacted Tophatter and demanded my money back, some explanation and compensation and they never did anything. They claimed everything they sold was real and called me a liar!
They are the worst company ever, not only it is not safe to buy from them, but they also are rude and customer unfriendly. Never buy anything from them!

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1:18 pm EDT

Tophatter new!! hp deskjet 2130 color inkjet all-in-one printer (ink not included)

I won a three in one printer and was supposed to receive it within 5-8 business days. Then I get an email telling me it was shipped and delivered but I never got it. I only paid $3 for it but that's not the point, if I paid for it I expect to get it. If you tell me I should get it between the 27 and the 29 then that's what I expect. So pissed. I will not be getting ANYTHING from them EVER AGAIN.

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4:29 pm EDT

Tophatter app update

I was sent an automatic update and it has frozen and I can't log in to the site.
I have tried deleting but it won't do anything, I have given it a week to see if it would sort itself out but to no avail there is not much I can do with it so if you could get me buying again I would be most grateful cos I'm getting withdrawal symptoms not being able to buy lol
Iain

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susand123
Memphis, US
Aug 16, 2017 5:17 pm EDT

I have not had not such a thing done to me so far and I pray I don't. I will get some (other) people involved and I do have the resources to do it

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12:17 pm EDT
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Tophatter products they are selling now

When I first started buying from Tophatter, most if not all of the vendors had handmade items. Now everything that I order from there is shipping from China and takes forever. I will not be using Tophatter much longer. I don't want to be purchasing things from China where there are no regulations as to flammability or any regulations for that matter and then waiting for up to a month to get the item after Paypal has already given them my money. Very bad business practices, Tophatter!

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7:16 pm EDT

Tophatter Pest repellent force field

Hello, I won a bid for an electronic bug zapper to eradicate mice, rats, spiders, mosquitos & cockroaches on saturday 4th February. The order number from Top Hatter is:[protected].

It arrived & I opened it, expecting a battery operated, electronic device. However, it is not what it was advertised to be & it has an electrical plug...

But the plug is for another country, not for Australia. I think it is an American plug.

I am extremely upset & do not want this item. What am I supposed to do with an American electrical plug in Australia? Especially as we are on 240 volts & america is 110 volts. I'm happy to return it but don't believe I should have to pay for it to be returned to America.

SO WILL YOU GIVE ME A REFUND PLEASE? And if you want the item back, please make an arrangement with Australia Post so I do not have to pay.

I also won another bid for a clock. Order number: [protected]. But when it arrived, it is a very, very, very cheap plastic Chinese clock that isn't worth $3.00 let alone the $16 I paid for it plus postage. So I will never buy anything from this site ever again because my fingers have now been well & truly burned.

Thank you,
Chaia Stein

Sincerely,
Chaia Stein

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flicka1
, US
Nov 12, 2018 9:01 am EST

I "won" 1 pair of boots and a blouetooth watch I have never received either one and its been about two months. I want my money back. I have contacted their customer support but I have never heard from them.

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Bigjohn1
, US
Nov 04, 2018 6:55 pm EST

My name is John Hughes I want a refund of $25.00 I've never received the earrings I purchased over a month ago

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Norman Peters
, US
Oct 27, 2018 4:29 pm EDT
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I can not get in even using my user name and my password . I have purchased items on here before!

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Brandee Moore
, US
Sep 04, 2018 4:32 am EDT

On Nov 6th I have a charge from top hatter that I didn't make I need someone to contact me asap

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3:14 am EDT

Tophatter ring

I purchased a ring from tophatter it was 250 but won the ring on a bid for 5 pounds it was an engagement ring for my miss the ring started changing colour witch I think this is so wronggood and I would like a new ring or my money back as I fill like the wrong ring has been given to me also there is missing stones the ring has turned a bronze colour and my miss finger turned green did not know theis ring would of been fake and I read all the documentation inclouding the small print and it seemsEd room be genuine silver as I said I would like a refund or a new ring sent out asap .

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5:49 pm EDT
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Tophatter not allowed to bid anymore

I have a disease which causes muscle spasms and tremors. 3 times accidentally touched the place to bid.. Immediately I informed them, it's
not like I purchased and then didn't pay. I made my error known with a
huge apology.Because of that I'm not allowed back on the website to
bid. I had purchased seven items in a week, and still they did that to me.
I'm handicapped and don't appreciate it at all. Loved the auctions. This
need today, March 14th.
Thank you,
Bonnie Millhone

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4:08 pm EDT

Tophatter several pieces of jewelry

March 14, 2017
My name is lori a. Brown. I "won" 3 different rings all stating they were 925 sterling silver with natural gemstones.

Before they arrived, I ordered several more pieces from the seller.
Nadia leroy and nadine jardine are the same, maybe the whole site is all the same seller using different names...

I ordered rings, all 925 sterling silver with natural topazes and amethysts.
The rings I "won" are some crappy plating not sterling, copper is right underneath the surface. Not 1 natural gemstone.

The stuff I got from tophatter totally fake crap
I just received part of my paid order today from nadia leroy/nadine jardin totally fake crap

When I emailed them, I literally received a link to wikipedia which was a description of 925 sterling which doesnt even apply here.

I sent them pictures of the backs of the rings where we did the chemical tests, so now they are damaged and wont take them back...

My bad. I forgot we live in a world of alternate facts.
Check out this fact fact...

Tophatter is a scam...

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Update by loriB
Mar 14, 2017 4:13 pm EDT

also when you try to call and speak to a person at TOPHATTER the phone isn't disconnected, but it doesn't answer either.
you get a quick auto message and then a hang up...

i have also tried to call the specific sellers
NADIA LEROY / NADINE JARDIN. it rings and rings but no answer at all...

try to call other sellers from this website. it seems as though there are no people on the other end after they get your money.

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4:43 pm EST
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Tophatter no tracking # to send the items back to china

I have purchased 2 smart phone watches that I want to return. I received the email, with the address to send it back, but no tracking #. I need the tracking # to be able to send the items back by 3/7/2017. I do not have the box or tracking information in which the items came in,

order # [protected]
order # [protected]

If I do not receive tracking #'s for the items that I want to return, I will return all the items that I have recently bought, and cancel my membership from you guys. OR...are you implying that I have to pay for the postage plus tracking #?

Carmen Leonwong

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12:44 pm EST
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Tophatter sweeper order number [protected] clean sweeper robot

My name is Kathleen Ogden, I purchased on your auction the sweeper robot for more than $50. When I received it, it was not what I thought it would be. So I asked for a return. 2/24/2017. Cust support sent me an email to ship it back to China. The return address in China would cost me about $88 to ship back. I didn't open this from the mailing package. How can I get a refund?

kay lee ogden [protected]

198 east main street
georgetown, ma 01833 [protected]@kaysinterior.com

/

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Update by kathleen ogden
Mar 19, 2018 3:02 pm EDT

In 2017 I had purchased many products from TopHatter, most of them came in and they were really inferior. I tried contacting them in calling them in Ca., they told me to send it back to China. The cost to return $88. For $50 you get this little 6 inch round RobotSweeper. What a joke! Did they think that US persons are stupid? I really tried to resolve this issue, I finally called my credit card Co. and asked them not to pay them, because there where more products with with similar issues. TopHatter kept charging me back the money, finally, I called my credit Charge Co again, and they changed the date on my credit card so they could not keep charging me. In my opinion, this is not a trustworthy company to do business with. I was in business for 22 years, and when my customers had problems, I took care of them. This company knows they have crap product, and they just want to ignore you! I suggest that you do not purchase anything from them, because you'll be in for a ride, no matter how good the deal seems! Trust me from my multiple issues! Save yourself the; time, money and frustration! Buy from the USA, I learned my lesson. Just think, if no one buys from these companies, the USA would get stable, put more people to work, and get rid of these companies, like TopHatter!

Kay Lee O.
USA New England

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Linda Braun
, US
Mar 18, 2018 12:56 pm EDT

I did too, and there is nothing I can see that activates it other than a red button on the side which ( would would be lit up when charged by an electrical outlet or batteries. When it arrived I saw neither. There is a bulb on the side that Please help.

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11:15 am EST
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Tophatter #[protected] "mini 200 mi ultras cool mist humidifier diffuser air purifier nebulizger.

This item lasted for a period of two twenty minutes sessions. I am very upset about this! I want to return it, do you send me a return label paid for me to return. It does not work at all. I have bought several items from you of which I haven't had a problem. I hope that you stand behind what you promised when buying this item. "Very easy to return" I have called your phone number about 10 times and get a recording. Please refund my money for this item. I don't want it, it is no good, a bad product and certainly not worth what I paid for it. I paid $18 and $5 shipping, a total of $23.00. Please call me or email me @ sandra.[protected]@gmail.com ASAP ATTN: TOPHATTER

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2:08 pm EST

Tophatter charges for professional services to my credit card - tophatt18636069

Your company has been charging my credit card for Professional Services that I have no idea of what it is. Since November 21, 2016 this company has charged my credit card with eight (8) different charges all on the same day. I have no knowledge of doing any business with this company. These charges are bogus. I am looking for them to credit back these charges to my account. My phone number is [protected]. The only contact with them is to leave a message.

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Amy Dracha
, US
Apr 19, 2019 1:03 am EDT

Our acct was just hacked and I'm thinking it has something to do with Tophatter. Just today alone there's almost $1, 000 in transactions coming out of our checking acct. I bought 1 thing for $21. today.

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Bonniej
, US
Mar 15, 2017 12:46 pm EDT
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I hope you went to your bank so that they can dispute the charges. That's horrible.

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9:40 am EST

Tophatter leopard print bangle

I purchased this item and received about the latter part of January, 2017 to the first part of February, 2017. Upon unpacking the bangle one of the clasps fell off in the package as I was removing it. The other clasp fell off as I was putting the bangle on. The bangle is inoperable because it has no clasps to keep it securely on my wrist.
This is unacceptable!

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8:51 pm EST

Tophatter vacuum robot-order [protected]

I won a vacuum robot on Tophatter. Purchased on January 21, 2017 for 35.00 including shipping. I received the order on February 3rd 2017. Upon opening, I shook the box and heard parts shifting. I opened the box and the charging port was broken. I contested Tophatter customer service twice by email. I never received a answer. I visited my order section and the vacuum robot was set up for return. I contacted Tophatter again by email and wrote to them that since I received the product broken I should not have to pay postage back to China. They once again ignored my email. By the time I went to request another return they had marked the order not to be delt with because the request for a refund had expired. I only want a refund of this broken product.

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1:17 am EST

Tophatter Voting rights revoked

Good morning,
I joined up on the Tophatter site yesterday and after placing orders for two items, then found out they do not ship to Zimbabwe, then I won a bid on an order this morning for a bracelet, then was informed that the supplier cancelled the order, now my bidding rights are revoked ? I do not agree, please assist.
Now I'm told that my complaint is too short.
I joined up on the Tophatter site yesterday and after placing orders for two items, then found out how they do not ship to Zimbabwe, then I won a bid on an order this morning for a bracelet, then was informed that the supplier cancelled my order, now my bidding rights are revoked ?.? I do not agree, please assist.

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3:34 pm EST

Tophatter order number [protected]

Order number [protected]. I was told this order would arrive between February 5 and February 7 I still have not received it and every time I try and check it the tracking it says it still not even with USPS. Could you please let me know what is going on with my order thank you. If it still has not been shipped I would like a refund please. Everything else I have ordered from you guys I have received so I would like to know what's going on with this otherwise I will not be ordering anything else. If you need to call me my phone number is [protected]

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11:14 pm EST

Tophatter item not as shown on your site!

I won a bid for a bracelet. It looked very close to a "Pandora" bracelet. I bid on the item for that specific reason. The item I received doesn't even come close to what was advertised! I want to send the bracelet back, and I expect you will have the seller send the correct one to me. Please inform me of the procedures I need to take to make this happen. My order #[protected]. Thank you for your time and attention to this matter!

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Tophatter Customer Reviews Overview

Tophatter is an online marketplace that offers a unique experience for both buyers and sellers. With a focus on live auctions, Tophatter allows users to participate in bidding wars for a wide range of products, from jewelry to electronics to home goods and everything in between.

One of the main positives of Tophatter is the excitement that comes with live auctions. Users can bid against other buyers in real-time, adding an element of competition that is missing from other online marketplaces. Additionally, Tophatter offers a wide selection of products, with new auctions starting every few minutes.

Another benefit of Tophatter is the affordability of the products. Many items are sold at a discount compared to other retailers, making it a popular choice for bargain hunters. The website also makes the bidding process easy, with clear instructions and plenty of resources for first-time users.

While there are some occasional complaints about shipping times or customer service, overall, Tophatter receives positive reviews from both buyers and sellers. With its unique auction format, affordable pricing, and robust selection of products, Tophatter is a great option for anyone looking for a fun and rewarding online shopping experience.
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+1 (888) 502-5501

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tophatter.com

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