Menu
Tophatter Customer Service Phone, Email, Contacts

Tophatter
reviews & complaints

tophatter.com
tophatter.com

Learn how the rating is calculated

1.0 216 Reviews

Tophatter Complaints Summary

0 Resolved
206 Unresolved
Our verdict: Engaging with Tophatter at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Tophatter has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Tophatter. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Tophatter reviews & complaints 216

Filter reviews by rating
5
0 review
4
1 review
3
1 review
2
3 reviews
1
5 reviews
Sort by:

Newest Tophatter reviews & complaints

ComplaintsBoard
C
4:50 pm EDT

Tophatter roses

I ordered 2 products from you. Ordered 1 rainbow roses and I ordered 1 black/white roses. You all have me down for 4 orders. But I only ordered 2. My order is so screwed up. I am so upset and very, very disappointed. So can you please, please! Fix it.

If you need to talk to me. You can call : [protected] (between 10:30 - 11:00) or (2:00 -3:00)

Read full review of Tophatter
Hide full review
ComplaintsBoard
F
1:39 pm EDT

Tophatter wireless computer optical car mouse for laptop pc usb receiver

Customer#6998115, I purchased several of these items and Ive received three of them so far without the part that goes into the laptop.Please send the parts that I need and make sure the rest of the ones that I ordered have them.And I have also ordered several rings from tophatter that are suppose to be 925 sterling silver but they turn green, why is that happening?I order a lot of merchandise from you all every day!I love your stuff and I am usually very happy with your products.

Read full review of Tophatter
Hide full review
ComplaintsBoard
K
3:55 pm EDT

Tophatter guaranteed money back in 30 days is false

I wanted to return a product never used or opened. I received instructions to return the product via USPS with a tracking number to CHINA. This would have cost me $13.75 minimum for a $26 product. This is not 100% money back. I called the toll free number only to have the recording say that this is not the customer service line and to go to the website. The auction site pops up every time I choose customer service. I cannot reach anyone to remedy the situation so I am going through PayPal.

Read full review of Tophatter
Hide full review
ComplaintsBoard
R
11:31 am EDT

Tophatter scam emails when not even a member

I am constantly receiving emails regarding products that have shipped to a random address, even though I am not even signed up on the site. When clicking on the cancel order link it takes you to a paypal sign in. I have had 4 emails pertaining to this and they still keep coming. When proceeding to the website I had clicked on forgot password to find out that my email isnt even registered on the site.

Read full review of Tophatter
View 0 more photos
Hide full review
ComplaintsBoard
M
12:57 am EDT

Tophatter line auctions

Tophatter and Ruby Tophatter are 2 totally separate sites. You must register for each, separately. I have been wondering why the jewelry auctions on Ruby Tophatter have many new bidders and discovered Tophatter is running the very same auctions for jewelry that are being bid on in Ruby Tophatter, causing items to be bid much higher. Bidders think they are competing with other bidders in the auction, while there is a whole nother auction site bidding on the same item. Seems alittle crooked to me and I would like to expose this shady practice to others.

Read full review of Tophatter
Hide full review
ComplaintsBoard
L
11:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tophatter I just want my account turned back on!!

Please turn my account back on. It's been a while since I used Tophatter & when I tried recently, it told me I had to contact Tophatter to get my account turned back on. I tried your phone # but it wasn't working.

My name is:
Linda Joyce Caughron
5821 Bobbitt Drive
Bartlett, TN 38134
[protected]
Caughron.[protected]@gmail.com

If you could do this for me ASAP, I would appreciate it so very much!

Thank you!

Read full review of Tophatter and 1 comment
Hide full review
1 comment
Add a comment
C
C
Colleen Boylan
, US
Jul 02, 2017 9:00 am EDT

Don't hold your breath sweetheart! They keep canceling my orders, blocking my bids and responding with automated "canned" responses when I complain. Sometimes my credit card suspends my card until I call. They do this when I had too many bids for low dollar amounts within a short period of time. The credit card companies have a security software automatically suspends your card when it appears to be suspicious activity. But they turn it on when I tell them that it was ME making the charges. In the meantime, I'm blocked from bidding on Tophatter for 24 hrs. Now Tophatter is canceling my bids, refunding my money and blocking me for too many cancellations. I've called my credit card companies and they told me my card hadn't been suspended. I swear. I too tried the bogus phone number with no connection to a human being. So I think it's time for me to get off Tophatter and follow the crowd of Buyers, as well as Sellers, that have been screwed over by Tophatter!

ComplaintsBoard
J
7:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tophatter wrong size

The ring & other items I purchased from you I am totally satisfied with. I had problems with sizes. Nadia Leroy 1812 N Columbia Blvd. suite c15-624436...Portland, Oregon 97217 usa, I had no packing slip for any of my items so I sent them to TopHatter, , , 15 west 37th st. 10th floor new York, new York 10018.the tracking no. is usps 9114 9014 [protected] 32 It was paid with visa ending in 8890. ufirst credit union.plattsburgh n.y. It was paid on April 30, 2017 & delivered to me May 8, 2017 usps 9200190200500652343694 I have not been credited yet. My email address is [protected]@yahoo.com I have other items I sent in the same envelope & had them insured. Tomorrow I will get the other info together, Thank you. I do love your site & learned the hard way on cancellations. Sorry. Jean Marchiano 42 Ore-bed Rd, Schuyler Falls N.Y. [protected]

Read full review of Tophatter
Hide full review
ComplaintsBoard
K
1:11 pm EDT

Tophatter canon printer/scanner

I bid and won the Canon printer/scanner a while back. I ordered (1) and got TWO. I want to return both! Please supply me with the shipping information
at no cost to me. You have all my shipping info, but if you have any questions, please call [protected] or email me @ [protected]@aol.com.

I have really been pleased with your products. Keep up the good work!

Sincerely,

Katherine Masterson

Read full review of Tophatter
Hide full review
ComplaintsBoard
M
10:51 am EDT

Tophatter my ring

The ring I bought and paid for I never got you all took my money out of my account Andi never got my ring # [protected] is the acct for ring please give me my ring or give me back my money. 925 sterling silver 3 stone ring.ok so I guess this is not long enough for you all all I want is for you all to resolve this as quickly as possible with the picture I have attached should be enough information for you to send my ring .

Read full review of Tophatter and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
V
V
Vivian Dees
, US
Jun 08, 2017 12:31 pm EDT

6/8/2017
I have had nothing but trouble with TopHatter. I won some facial cream and they charged my card for $24 and I never received it. Also, I have been trying to return several items because the quality was so-o-o-o poor. You cannot get through to them via telephone, email or any other way. TopHatter is nothing but a FRAUDULENT company. I am going to report TopHatter to the Better Business Bureau.

ComplaintsBoard
E
5:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tophatter I am complaining about abusive business

I have been doing business with Tophatter for about a year and never had a problem until 2 weeks ago. I will bid on items and win and pay for it but in few minutes they informed me that my credit card is not allowing payments. I contacted my card holder and they told me that funds are being released but shortly after returned back. What kind of business is that. And then they punish me by suspending my bidding for 24 hours do to cancelations. Please explain to me how that works. Disgusting

Read full review of Tophatter
Hide full review
ComplaintsBoard
N
10:43 pm EDT

Tophatter wireless phone charger

I have cancelled my account because of the cheap products, but mostly because of your so called Hassle free returns policy...I have had so many problems trying to return items...
I purchased a wireless phone charger...I have just now been able to get around to setting it up. And guess what? IT DOES NOT WORK AT ALL!

PLEASE REFUND ME IMMEDIATELY!
[protected]@gmail.com

Read full review of Tophatter
Update by Nan Wright
May 22, 2017 10:45 pm EDT

please resolve this immediately! this stuff is crap.

Hide full review
ComplaintsBoard
Z
6:28 am EDT

Tophatter orders not received rt912051826hk and rx445165323de

I placed an order a while ago, which was supposed to be received by me on 17 April 2017, I had tracked the order with the number RT912051826HK, only now to see that it has been sent back. Please either bring back my order or refund my money.

The second order with the number RT445165322DE which was sent through DHL eCommerce according to the email I received is non-existent. Please either send me the order or refund my money. Thanks.

Read full review of Tophatter
Hide full review
ComplaintsBoard
D
1:01 pm EDT

Tophatter LM26123365

I was tracking my order and noticed website sight said "delivered May 8th, 2017 but then I see that the post office is sending the package back to seller. The reason the post office gave me is that seller did not put the proper address on package (the address is correct in My Account). I wanted to contact seller (Kenyu) to let him know so he could resend a new watch with proper address since he was getting that one back but I found no way to contact seller on TopHatter. Customer support at TopHatter got back to me with no clear answer and just refunded me. This was supposed to be a birthday present for June 4, 2017.

Read full review of Tophatter
Hide full review
ComplaintsBoard
L
10:51 am EDT

Tophatter order # 2735234 multi-purpose electronic pest repeller

On March 8 I attempted to order this product above three times and for some reason my card was declined. But when I took a look at my bank statement I was charged $8 all three times. But I did cancel the order. My thing is if I was charge I would still like to receive one and have my other monies refunded or all three of the products. Don't think it's fair that I be charged and not receive the products. please contact me via email @ [protected]@standardsales.com

Read full review of Tophatter
Hide full review
ComplaintsBoard
C
5:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tophatter order refund notification 30 april 2017 - order [protected]

I received notification after I purchased the above order, that my bank account details did not go through, even though they had deducted the money. I received an email on 30 April 2017 advising that I would be credited $135 within 5 to 7 working days. To date I have not received the refund. My email address is [protected]@gmail.com.

Thanking you
Claire Ross

Read full review of Tophatter
Hide full review
ComplaintsBoard
J
10:14 pm EDT

Tophatter i returned products to sellers without tracking number. tophatter support will not help me with this problem.

I sent back items to the seller without a tracking number because it would have been more than I paid for it. I of sellers returned a letter to today they receive item ever day and just said sorry. I think the some of the seller's are not honest companies.. Because of the way I returned there products they just say sorry. No they have the items back they just reseller the items again. I knew the sellers were dishonest I wouldn't have sent the product back I paid for the seller and sent back. So I know i'm honest but lost over $300.00 plus shipping but ways. I think tophatter support should still help in this matter, but they know the sellers I sent back too. All they did told me I couldn't buy anything anymore. I think tophatter is sram. Just won't help the even if buy didn't have a tracking number they knew who the sellers are and didn't get after them to help get my money back so i'm out $300.00 and the cost of return the item. I have sent letter to each of the sellers to refund my into tophatter or just send me a check for the product. I hope you post this so anyone else will lose money from tophatter and his sellers.

Read full review of Tophatter
Hide full review
ComplaintsBoard
M
7:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tophatter item placed a month ago

I recently purchased an item from Tophatter.I haven't received the item yet.I have faithfully tried to contact customer service.To no avail.I contacted Paypal to try and investigate so I can get a refund.This company is a scam( after reading the reviews) ;I wish I had read the reviews first.I couldn't go back into the site to try and get a refund.Looking forward to getting my refund from PayPal.SCAMMERS!

Read full review of Tophatter
Update by Melstoy
May 05, 2017 7:45 pm EDT

I placed the order on 4/12/2017.Haven't heard from them yet.Getting ready to call BBB to see if their legit...I will check on companies from now on before I order again online.

Hide full review
ComplaintsBoard
T
3:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tophatter all the sellers selling fake seeds

Hello, I would like to know what the reporting policy is for Tophatter. I only ask because there are a great deal of sellers on this website selling obviously fake seeds. Blue roses don't exist. Black roses don't exist. Rainbow roses don't exist. Sure if you take a fully grown rose and slice the stem and leave it in dye you can make them but you can't grow them from a seed. Not to mention all the "rare orchid" seeds being sold. Orchid seeds are the size of dust particles and you need special lab equipment to germinate them. Not to mention their descriptions saying to soak seeds before planting them- they are the size of dust so these sellers don't even know what they are talking about and because the customer doesn't know they trust these fake seed sellers. You need to go to an orchid society and apply to get genuine orchid pods. So what these sellers are selling the Tophatter customers is fake and someone should be regulating this. I used to think these seeds were real myself until I researched it and found out I was wrong. Now that I sell my own seeds on Tophatter I don't want customers to confuse me with the sellers selling these fake seeds. If you search Tophatter for Orchid seeds, Blue rose seeds, black rose seeds, rainbow rose seeds, then you will see what I mean. All Orchid seeds are the smallest seed in the world so even counting them without special lab equipment, let alone shipping them would be virtually impossible. I have attached screen shots of some but there are 30+ sellers of these fake seeds. Perhaps have the fake orchid/rose sellers refund all the money they made as a good lesson because doing this to your customers is not good business.

Read full review of Tophatter and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
T
T
Tricia Austin
, US
Apr 10, 2018 7:29 pm EDT

Seeds coming from China: The seeds sent do not match images for particular seeds purchased. This is a bunch of bologna. I hope you are able to separate yourself from other sellers. I purchased 3 different sets of seeds and none of them look right. :(

ComplaintsBoard
A
12:36 pm EDT

Tophatter my ring

Ashleigh Dorsey 5111 E. Mohawk rd. Prescott AZ. 86303

I got a very pretty ring on Saturday in the mail 4/30/2017. I have wore it today is day 2 and I noticed stones are missing. I would like a replacement please as soon as poss. I felt very cheated by this almost like it was gumball machine jewelry. I was using it as a replacement for my wedding band I lost. I really would like it if you could send an new soon Thank you for your attention to this matter

Read full review of Tophatter
View 0 more photos
Hide full review
ComplaintsBoard
D
11:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tophatter diving camera

I thought this was a regular camera not a diving camera. it didn't say when I saw it and ordered. according to your info this item has not shipped. please cancel this order. I have the account on it the account is [protected]. I don't know anybody that dives at all.please I am requesting a refund for this diving camera as I don't dive I'm disabled, and I don't know anyone that dives. thank you Debbie podskarbi

Read full review of Tophatter
Hide full review

Tophatter Customer Reviews Overview

Tophatter is an online marketplace that offers a unique experience for both buyers and sellers. With a focus on live auctions, Tophatter allows users to participate in bidding wars for a wide range of products, from jewelry to electronics to home goods and everything in between.

One of the main positives of Tophatter is the excitement that comes with live auctions. Users can bid against other buyers in real-time, adding an element of competition that is missing from other online marketplaces. Additionally, Tophatter offers a wide selection of products, with new auctions starting every few minutes.

Another benefit of Tophatter is the affordability of the products. Many items are sold at a discount compared to other retailers, making it a popular choice for bargain hunters. The website also makes the bidding process easy, with clear instructions and plenty of resources for first-time users.

While there are some occasional complaints about shipping times or customer service, overall, Tophatter receives positive reviews from both buyers and sellers. With its unique auction format, affordable pricing, and robust selection of products, Tophatter is a great option for anyone looking for a fun and rewarding online shopping experience.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Tophatter customer service

Phone number

+1 (888) 502-5501

Website

tophatter.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Tophatter?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Tophatter Customer Service. Initial Tophatter complaints should be directed to their team directly. You can find contact details for Tophatter above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Tophatter. Discuss the issues you have had with Tophatter and work with their customer service team to find a resolution.