Top Notch Moving / Awful company
Warning, this mover is definitely not professional or dependable! When the belongings didn't arrive on the scheduled delivery dates the mover had to be contacted. Twelve days from pick up the belongings were still in the mover's possession. The mover failed to contact the customer regarding any changes made concerning delivery. He stated that he had changed his mind and would not be delivering the belongings as previously agreed (even though he was paid 75% in advance) claiming the move would not be profitable for him.
The mover sent the customer's belongings through a second carrier without obtaining insurance or giving the customer the option of purchasing additional coverage. Additional processing fees were charged by the mover as a consequence of their failed delivery services. The mover could not be reached using the phone numbers he provided, he failed to reply to e-mails, and claimed he lost the moving contract and then miraculously found it.
He failed to respond promptly about inquires from the customer and was very rude when contacted. He charged an additional $239.25 for weight exceeding 1, 000 lbs when actual total weight of all the belongings was only 700 lbs. The mover refuses to provide proof of his weight assessment. The employee wanted payment made to him personally rather than to the company.
Only 24 of 25 boxes of belongings arrived at the delivery destination and in a wretched condition. Items were packed carelessly and without adequate protection resulting in several being broken which were unique and irreplaceable. Dishes, kitchen appliances, computer equipment, tables, picture frames, and lamps were broken. Tables, text books, journals, purses, shoes, and clothes were all soaking wet, stained, and mildewed. Some furniture items were never delivered.
The customer paid extra for full insurance coverage of the belongings, but the mover has refused to provide the name of his insurance representative so a damage claim can be started. The mover refuses to provide a 'Paid In Full' receipt after several requests from customer and has failed to respond to all phone calls or e-mails regarding the move.