What do you do when you get your cellphone bill and find over $200 in 'Premium Text Messages' for services you never subscribed to? Verizon claims they are not responsible and won't do anything about it, they simply say contact the third party and hope they will reverse the charge. It's bull! You can't tell me these charges are irreversible, it's theft! See below for part of a back an forth conversation I have been having with one of these con artist companies that even though they have acknowledged I never had a subscription, they refuse to reverse 5 charges of $9.99/ea for crap they scammed onto my cell phone bill. First email:
I received my cell phone bill and there was a charge of $9.99/ea billed to me through my provider by your company for premium text messaging services to 22643 that I did not subscribe to. Please let me know what I have to do or submit to have these charges removed from my statement as Verizon Wireless informed me that they cannot credit this back since the bill is directly through you and is simply billed through them. Please help! Any help would be greatly appreciated as my bill is due soon and I don't feel I should have to pay this unauthorized charge.
Cell # xxx-xxx-xxxx
(This was followed by a second similar email for the other four charges)
and here's their ending response after going back and forth for 4 days plus my ending response:
So even though I didn't subscribe to these so called services, you're still
going to charge me? That's fraud, I didn't subscribe to your services and
didn't ask to be billed 5 TIMES. These are fraudulent charges. I did not
agree to any services nor do I have any subscriptions as you confirmed
yourself yet these charges magically appeared on my bill. The Better
Business Bureau will also be notified of your fraudulent activity along.
Telling me these charges are non-refundable is ###, nothing is
reversible. This is theft and I refuse to pay. I will also be posting this
email onto various message boards dealing with fraud so that everyone else
that has been dealing with the same issues can add your company to the
others that use weak excuses to steal from cell phone users. There is no
excuse with today's economy to be ridiculously uncooperative to the people
you steal from, I have kids to feed and bills to pay like everyone else and
don't have unlimited funds to throw at everyone that thinks it's owed to
them just because they figured out a way scam cell phone carriers.
----- Original Message -----
From: "Jason Ho"
Sent: Thursday, March 19, 2009 6:49 PM
Subject: [#GOC-530781]: Billing Error
> Dear customer,
> I feel it might be helpful to explain what our service offers to
> subscribers and how it is structured. CSW offers mobile subscription
> packages billed to subscribers by means of premium SMS. The value
> proposition of the service is to provide subscribers with access to a wide
> range of mobile content. There are many different subscription packages
> that range in price and may be charged to your phone bill either weekly or
> monthly. In return for this fee members are entitled to receive either a
> certain number of credits to use on our website each week/month (for
> content download subscriptions), or a certain number of text alerts (such
> as a horoscope or joke) each week/month until the subscription is
> terminated. In addition, upon successful subscription to some services
> AT&T, Cingular, Sprint PCS, T-Mobile, and Verizon users are given a
> complimentary ringtone, provided their specific handset model is
> supported. The Terms of Service are clearly stated on our website and must
> be agr!
> eed to before charges can be incurred.All charge are due immediately and
> We can only confirm the cancellation, we cant cancelled the charge.If you
> have any questions or concerns in regards to this matter, please feel free
> to contact me directly via e-mail.
> Customer Care
> Ticket Details
> Ticket ID: GOC-530781
> Department: US White Label
> Priority: Low
> Status: Responded
What a load of crap! Anyone else have any luck having these ridiculous charges removed?