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Top-Logo-Ringtone.com / unsolicited subscribe scam and charges

93% 30
Contact information:
Fun Mobile, Inc.
Not sure where they are located
East Longmeadow
THis company offered a free ring tone, I never got a free ring tone. THen I found out as of January 20, 2009 that I was being charged $9.99 a month since SEptember 15, 2008 in "subscription fees" PLUS the taxes and surcharges totaling over $14.00 a month. The person I talked to said he cannot credit previous charges.

This is a scam. I never solicited subscription to any ringtones or anything by this company. If anyone wants to hire a lawyer and bring a suit against this company, I would like to be a part of it. THis may even be class-action lawsuit as I am certain that there are probably thousand of people scammed the same way. Abdullah Oz. I can be reached at [protected] cellular (eastern time)


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N  28th of Jan, 2009 by 
Agree Disagree +1 Votes
i just got tricked into their game wanted a certain harry potter tune they gave me something i did not want.
N  3rd of Feb, 2009 by 
Agree Disagree +1 Votes
My niece who is 13 just got scammed. She email me wondering what she should do. She thought she was getting free jokes to her phone and then received a text saying it would cost $9.99/month. Did you call the 877-661-1136 number to cancel this service or did you call you cell phone provider. I know I did this also about two years ago and ended up getting charged they would not give me a refund and of course it was someone from another county I could barely understand. I have US Cellular as my provider now and I asked them who I should use for free ringtones. They recommend the website myxer.com and they have many ringtones you can download to your phone for free.
A  13th of Feb, 2009 by 
Agree Disagree +1 Votes
this is totally scam i never ordered this product, i was tricked by the "free trille" offers
A  23rd of Feb, 2009 by 
Agree Disagree +1 Votes
I have been duped by this same scam. Other than trying to get a free ringtone, which I didn't get I don't know how I got into this nor how to get out. My quest today is to cease and desist these charges that my cell company has allowed. Those charges being added to my cellular billing really get me angry. Want to throw my cell phone away!
A  27th of Feb, 2009 by 
Agree Disagree +1 Votes
We too were scammed by both top-logo and jamster within one hour. I sent top-logo 4 e-mails and called them twice. I told a guy in customer service that we wanted a refund because we did not subscribe to that service. He said they didn't give refunds. I asked to speak to a supervisor or office manager, which he said they didn't have one. I told him I would go public with their "scam" and unauthorized payment. I said top-logo had better unsubcribe my number immediately and that they better never contact my number again through text or any other means. (we did get a text from them, saying we had been unsubscried) I am furious because we use a prepaid card and they deleted all but $2.00 from our account and we received nothing. I contacted VirginMobile, who our service is with, but got no help. They referred us back to top-logo. I plan to contact my state representatives and see if they will pass a bill outlawing this outrageous robbery. If you want to be unsubcribed, call or e-mail them and get furious like I did.
A  16th of Mar, 2009 by 
Agree Disagree +1 Votes
My son just got a 9.99 charge on his cell phne. Top logo says they can't give credits. Their system only charges people. I spoke with Verizon and was told to go to "contact Us" and send e-mail making Verizon aware of the bogus practices of this co. The man I was speaking to was not an American Citizen. I got the same story as others.
N  19th of Mar, 2009 by 
Agree Disagree 0 Votes

top-logo-ringtone.com - unauthorized service
United States

Top-logo-rington.com took 20 minutes from my pay-as-you-go cell phone. They said I subscribed to their service mar 14, 2009 @ 11:30p.m.. I was asleep @ that time. They insinuated someone else used my phone to order their ringtone service without my knowledge. RIDICULOUS!!! PLEASE REPORT THIS CO TO BETTER BUSINESS BUREAU _ 248-644-9100

Let's Stop These Scammers
A  20th of Mar, 2009 by 
Agree Disagree 0 Votes
What do you do when you get your cellphone bill and find over $200 in 'Premium Text Messages' for services you never subscribed to? Verizon claims they are not responsible and won't do anything about it, they simply say contact the third party and hope they will reverse the charge. It's bull! You can't tell me these charges are irreversible, it's theft! See below for part of a back an forth conversation I have been having with one of these con artist companies that even though they have acknowledged I never had a subscription, they refuse to reverse 5 charges of $9.99/ea for crap they scammed onto my cell phone bill. First email:

Good Afternoon,

I received my cell phone bill and there was a charge of $9.99/ea billed to me through my provider by your company for premium text messaging services to 22643 that I did not subscribe to. Please let me know what I have to do or submit to have these charges removed from my statement as Verizon Wireless informed me that they cannot credit this back since the bill is directly through you and is simply billed through them. Please help! Any help would be greatly appreciated as my bill is due soon and I don't feel I should have to pay this unauthorized charge.

Peggy Marinkovits
Cell # xxx-xxx-xxxx

(This was followed by a second similar email for the other four charges)

and here's their ending response after going back and forth for 4 days plus my ending response:

So even though I didn't subscribe to these so called services, you're still
going to charge me? That's fraud, I didn't subscribe to your services and
didn't ask to be billed 5 TIMES. These are fraudulent charges. I did not
agree to any services nor do I have any subscriptions as you confirmed
yourself yet these charges magically appeared on my bill. The Better
Business Bureau will also be notified of your fraudulent activity along.
Telling me these charges are non-refundable is ###, nothing is
reversible. This is theft and I refuse to pay. I will also be posting this
email onto various message boards dealing with fraud so that everyone else
that has been dealing with the same issues can add your company to the
others that use weak excuses to steal from cell phone users. There is no
excuse with today's economy to be ridiculously uncooperative to the people
you steal from, I have kids to feed and bills to pay like everyone else and
don't have unlimited funds to throw at everyone that thinks it's owed to
them just because they figured out a way scam cell phone carriers.


----- Original Message -----
From: "Jason Ho"
Sent: Thursday, March 19, 2009 6:49 PM
Subject: [#GOC-530781]: Billing Error

> Dear customer,
> I feel it might be helpful to explain what our service offers to
> subscribers and how it is structured. CSW offers mobile subscription
> packages billed to subscribers by means of premium SMS. The value
> proposition of the service is to provide subscribers with access to a wide
> range of mobile content. There are many different subscription packages
> that range in price and may be charged to your phone bill either weekly or
> monthly. In return for this fee members are entitled to receive either a
> certain number of credits to use on our website each week/month (for
> content download subscriptions), or a certain number of text alerts (such
> as a horoscope or joke) each week/month until the subscription is
> terminated. In addition, upon successful subscription to some services
> AT&T, Cingular, Sprint PCS, T-Mobile, and Verizon users are given a
> complimentary ringtone, provided their specific handset model is
> supported. The Terms of Service are clearly stated on our website and must
> be agr!
> eed to before charges can be incurred.All charge are due immediately and
> non-refundable.
> We can only confirm the cancellation, we cant cancelled the charge.If you
> have any questions or concerns in regards to this matter, please feel free
> to contact me directly via e-mail.
> Sincerely,
> Jason
> Customer Care
> Ticket Details
> ===================
> Ticket ID: GOC-530781
> Department: US White Label
> Priority: Low
> Status: Responded

What a load of crap! Anyone else have any luck having these ridiculous charges removed?
N  31st of Mar, 2009 by 
Agree Disagree +1 Votes
If you have a hard time getting hold of this company to stop the charges (they will stop but they wont refund the previous charges and payments), call your cell phone carrier directly, talk to customer service. Tell them you never authorize the charges and ask them to drop "third party charges" from your telephone bill. You will not recover what was already paid through your phone bill, but they will make a note to drop those charges from future bills. You can also instruct your cell phone company "to never allow charges from third party billers through your cell phone" to be protected against this type of scam from anyone in the future.

I recommend even people who were never scammed like this to call their cell phone company and let them know that they are not authorized to accept any third party bills through your cell phone bill. They will do, you just need to ask for it once, then you are protected for the future (especially if you have teenagers at home!).
A  1st of Apr, 2009 by 
Agree Disagree +1 Votes
top-logo-ringtone.com DO NOT download or take a free quiz anywhere STOP. Everything written above is a scam you get NO free download. Have your cell phone BLOCK this provider. I feel bad for the teenagers not reading beyond. They are oversees and don't pass you to a Supervisor. I spoke to a Kenny in supposidly Sidney Australia and he was the rudest individual I ever spoke to in my life.
N  15th of Apr, 2009 by 
Agree Disagree 0 Votes
i agree i too was charge and didnt get any money back in fact told me that they didnt know what i was talking about hows that!
N  3rd of May, 2009 by 
Agree Disagree 0 Votes
A  18th of May, 2009 by 
Agree Disagree 0 Votes
I just got scammed two days ago and I am a mature woman who should have known better. I sent a text asking that thry refund but knew they won't. I am just afraid that next month they will have the ability to charge me again. I guess I could change my number.
A  21st of May, 2009 by 
Agree Disagree 0 Votes
I too am a mature woman - who never signed up for a free ringtone or anything else from this company. Yet, I too was billed $19.98 - charged for two months ("trial" month and current month). I called at&t and they were able to stop the subscriptions and I was told a refund would be applied to my next bill. I also told them to put an alert on my account that NO third party billing is to be authorized unless I call in to do so.

Is there any legal action in the works for these people???
N  21st of May, 2009 by 
Agree Disagree 0 Votes
i also got a charge from these people. they advertise free ringtones online, but don't tell you that when you enter your pin that is sent to your phone, they are going to charge you 9.99. i called and complained, a Kenny was very rude and wouldn't transfer me to a supervisor. when i kept saying that i was waiting for a supervisor he finally transfered me, after telling me that i would be on hold for 30 minutes. i told him that was fine. they did keep me on hold for 30 minutes, and then a Kaleb got on the phone and said that he was unable to refund me, but he would be sure i didn't get charged again. i then verified that he was a supervisor, and he actually wasn't! so i asked to speak with a supervisor, whom i had already been holding for for 30 minutes. he said the supervisor would have the same answer that him and kenny had given me. after threatening to call the better business bureau and several other consumer reporting companies, kaleb finally agreed to give me a refund. however, i have not yet received it, but i do have all the information about all of the people that i spoke with and will be calling back if my refund is not received within 6 weeks!
N  3rd of Jun, 2009 by 
Agree Disagree 0 Votes
Hi all. This scam is still going on!! I just got taken today. It seems they have all kinds of ways to take people. I was filling out an a supposed online survey before I would be able to watch a video. They said 'enter your cellphone number and we'll send a text message with the PIN to unlock the video'. Well, I did send them my cellphone number which was a prepaid card and didn't think anything could happen with that. The message they sent didn't indicate in any way that by entering the PIN you are signing up for a service. $9.99 was deleted from my balance immediately- I didn't know they could even do this!! NOWHERE on the survey did it say anything about charges or signing up with a ringtone company or that you were even signing up for anything at all.

I called up the 'help' number, his English was so bad, I could only make out every third word or so. He told me "why did you sign up?, everything was very clear, it was your fault you're being charged." My fault? I asked to speak to his supervisor, his English was marginally better, and he did the same thing. He said he can only stop subscribing me every month but he can't undo the charges. No way does this represent a legitimate contract. Then he blamed me for signing up like the other guy did. Finally, I said "we both know what's going on here, this is a scam!" That's when he hung up.

Supposedly, the main office is in Sydney Australia. I'm going to check out the business listings and maybe contact the business bureau there, maybe there is something they can do locally. He said they also have an office somewhere in Boston USA, but wouldn't give me the number.

Now, when you go to their website, they indicate clearly that there will be charges, so I don't understand why they can't do that everywhere. Well, I do understand actually.

I want these people to go down. Any class action lawsuits are welcomed. I'm taking notes of everything that happened and I still have the text messages on my phone. 'Kenny' just better hope I don't get sent to Australia on business anytime soon.
N  5th of Jun, 2009 by 
Agree Disagree 0 Votes
how the heck is this happening? this is the second time they took my money! i'm going to report this bogus bull _ _ _ T!!!
A  5th of Jun, 2009 by 
Agree Disagree 0 Votes
I am really mad! i just put money on my phone yesterday!! Now it's gone! would love to know how to get this off my phone!
N  13th of Jun, 2009 by 
Agree Disagree 0 Votes
A  17th of Jun, 2009 by 
Agree Disagree 0 Votes
I too received a text message from out of nowhere about this. I immediately called T-Mobile Customer Service and they blocked the charge. The representative told me that if it happens again I should reply with the word "stop", but that didn't work.

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