Top Line Builders / Refund of Late fee & separate billing
1. complaint No. 1
This is to inform you that we had been timely receiving bills throgh courier till July 2010, but for the last 4 months, we have not been receiveing bills through courier or even by e-mail. we have lodged complaints severeal times to customer care as well as airtel department, but in vain. we requested telephonically to airtel customer care to send the bill even through e-mail. after receiving e-mail after due date, we deposited our bills without any delay. the late fee was imposed on us without our fault and delay from our side.
you are requested to refund / adjust the late fee for Rs. 167.35 raised vide Bill No. [protected] Dt. 18.09.2010 for 3447.68 and Rs. 175.53 raised vide Bill No. [protected] Dt. 18.11.2010 for Rs. 3577.19, total late fee amounting Rs. 342.88.
kindly look into the matter and refund / adjust the same in the next bill.
2. Complaint No. 2
We are using multiple telephone scheme vide account No. [protected]. The phone No. [protected] is being used for office purpose whose user ID is 044[protected]_tn and No. [protected] is being used in our residence whose user ID is 044[protected]_tn. the billing address of both numbers is one.
therefore we request you to separate the account numbers for both nos. as well as separate the billing address of phone no. [protected] as Mr. Syed Vajihuddin c/o Top Line Builders, 15/C, Sait Colony, Ist Street, Egmore, Chennai - 600 008.
Kindly send the bills of these two phone numbers at the different destination in future.
please write to us or contact for any confusion / query regarding this.
c/o Top Line Builders
19, Ist Floor, Sait Colony, Ist Street,
Egmore, Chennai - 600 008
e-mail ID : email@example.com
contact No. 044-[protected]