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Top Gun Promotions / Awful company

1 2424 East Broadway Boulevard Suite 202Tucson, AZ, United States Review updated:
Contact information:
Phone: 972-801-9464

In November 2007, we had a door-to-door salesman come to our house selling Auto Care Super Saver cards. The card was $80 (due right then) and had services including 5 free oil changes and multiple discounts for other auto services to a local auto shop. It had a big note on the front claiming it was an over $800 value. We thought this seemed like a good idea, but were worried that once we locked into it, we couldn't get out. The salesman informed us that we had 3 days to cancel it if we changed our minds.

Realizing 3 days was not a long time, especially since we bought the card on a holiday weekend, my husband took the card in to get an oil change on the 1st business day after the card was purchased to the Big O Tire that would redeem the card. After the oil change, the manager punched the card and told my husband he just needed an $8 service fee to be paid. My husband refused saying that there was no such fee listed on the card. The manager and my husband got into a yelling match and he would not give him the car keys. It was only when the manager saw other customers starting to leave the store because they were uncomfortable that he finally gave in and let my husband leave with no fee.

For the next 3 days, his car leaked oil. When we took it to another place to check it out, they said the cap was not put on tightly. It was tightened and the oil topped off, with us paying $12 out of pocket.

We called Top Gun and told them of the experience and that we wanted a refund. It took over 2 weeks and multiple phone calls to get anything accomplished. At first, they were not going to do anything for us, but other customers started calling in to complain about the same Big O manager, so they said that since we weren’t the only ones to complain about him, they would give us a new card. It took almost 8 weeks, and two reminder calls from us to them, for the new card to be mailed to us. The new card was to a place farther away from our home (about a 30 minute drive), and located next door to a XXX adult bookstore. Not exactly what I had envisioned, but we figured that there was not much we could do about it – they only have cards to certain places.

I took my car in for an oil change, and after hearing the wait was almost 3 hours that I could not spare, I had to go to a place down the street and pay for an oil change. I decided calling Top Gun to complain again would do me no good, so I would try the place again when the next oil change was due.

This morning, I made the trek into town with my two young kids in tow. When we arrived, we had to park in the aforementioned bookstore's lot as a truck was blocking the entrance to the Goodyear shop our new card was to. I walked in and was told there was a 2 hour wait, and that I could use the card, but due to oil prices going up, would have to pay an additional fee. I just walked out.

I have called Top Gun and left a message, though I am doubtful I will get a return call or my money back, no matter how hard I might try. This has taught me an invaluable lesson: to not purchase things from door-to-door salesmen, no matter how good the deal is. I have found many other complaints about this company on multiple websites, and shockingly, a few people raving about the service. I have no idea how an experience like this could be good, but after mine; I felt it was important to let others know to think twice before purchasing one of these cards.

*Note “ the only contact information on the card for Top Gun is a phone number, so I had to look them up to get a local address, as this number is located in Texas.

Va

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Comments

  • Jo
      23rd of Feb, 2009
    -1 Votes

    i agree - do not do business with this company - "Joe Gast" is supposedly the VP - they are out of "Dallas, TX" too - they sell the "Auto Care Super Saver" door-to-door- what a ripoff

  • Op
      24th of Jun, 2009
    +2 Votes

    Many thousands of service centers have trusted Top Gun Promotions to their direct marketing campaigns over the last 21 years. The claim that the Auto Care Super Saver Program is anything but legitamate and forthright is entirely false.

    We have hundreds of thousands of satisfied customers ... many who are repeat customers year after year. Any successful business with 1000' s of new customers weekly is bound to come across a few individuals with concerns that need to be addressed. We are keenly aware that an unsatisfied customer is a customer no more. We welcome both suggestions and dialogue.

    We owe much of our success to the helpful suggestions and conversations with customers over the years. Close interaction with our customers and attention to their changing needs has allowed the Auto Care Super Saver Program to evolve into the MARKETING POWERHOUSE that shop owners and customers have come to trust over the last three decades.

    Econonomic times are hard enough without false accusations from competitors and mal-intentioned people who are hell bent on dispariging our good reputation! The Auto Care Super Saver's are easy to use and worth every penny. We even assist customers in locating new service centers when they move to a new city.

    Whenever you read such outrageous allegations ... consider the source and be mindful that one who would throw stones from a computer keyboard likely has an agenda ... an agenda to sell you on a reason to distrust. Such an agenda is dangerous because it requires no proof of their claims.

    Trust in the silent masses of satisfied customers before falling victim to the dispariging claim of a few.

    Why would someone purposely try to damage a companies reputation? That is a question we will never know the answer to because dialogue is not possible in these types of forums. I have to believe this is exactly what these individuals seek (zero Dialogue). "Bullies" get enjoyment from throwing stones ... then ducking beneath their desk with an evil grin on their face.

    Proof is in the "pudding". We have been stomping the pavement for ourselves, for shop owners, and for our customers for the last 21 years and business has never been better!

    During this economic down turn the Super Saver Program has flourished offering savings to customers ... marketing solutions for shop owners ... and employment for the masses of individuals affected by layoffs and cutbacks.

    We will continue to LOOK ahead and enjoy another 21 years of future success!

    **** Warning ****

    The internet is an information super highway. However it can also be used as a MIS- information superhighway. Don't allow a couple of annoying "potholes" on this super highway to discourage your trust in Top Gun Promotions.

    Our intention is to get the REAL message out!

    We invite anyone who has comments or concerns regarding any such postings to CALL our office direct and see for yourself how hard we work to earn and keep your business!

    Sincerely,
    Top Gun Promotions
    Tempe Office
    480.921.3961

  • Po
      4th of Jul, 2009
    0 Votes

    A bit of a hostile retort for the Top Gun Promotion's spokesman. What is the companies website anyway? A company that has lasted 21 years surely must have a website for their customers...Right?

  • Jb
      15th of Sep, 2009
    0 Votes
    Top Gun Promotions - Fraudlant Use of Credit Card Information
    Coppell
    Texas
    United States

    Charged my credit card fraudulantly. All efforts to resolve issue have been fruitless... no way to contact any person associated with company.

  • Th
      23rd of Sep, 2009
    0 Votes

    call the semi owner...his name is joe gast...he wont like that youre calling him but you need justice, right? his personal cell is 214 801 2195

  • Wo
      6th of Jan, 2010
    -1 Votes

    Absolute horrid experience with the young man that came to my house. Very cheerful and elated when I opened the door. I listened to his pitch for a a couple of minutes, but just knew something wasn't right. Door-to-door sales is a dead concept. Know only shady companies offer biz this way these days.

    I politely told the gentleman I was not interested, but thanked him for his offering. His expression hit the front porch, then rudely said, "If you weren't interested, why did you let me set out here and sweat. Just ###ing tell me 'no' from the beginning so I don't have to waste my time." Luckily, he turned right around and walked away. Had he not, he would have done so with a fat upper lip.

    Glad to see others calling out a company of this nature.

    - Bottom Barrel Promotions -
    Austin, TX

  • To
      18th of Feb, 2010
    +1 Votes

    Obviously this idiot is a disgruntled competitor of Top Gun Promotions. Top Gun Promotions sells 1, 000's of Super Savers per week and this guy and one other were the only ones that had a problem the last 20+ years. This guy somehow knew who our company was when the sales rep came to the door? Sounds like a good fish story. Oh, by the way our website is www.AutoCareSuperSaver.com, its been there for 10 years.

  • Am
      18th of Sep, 2010
    +1 Votes

    Top Gun Promotions is now hiring 25-30 outgoing people. Please call for faster response !
    We are located in Spring Texas off 45 and Cypresswood. Actual address: 19627 interstate 45 north suite #250 Spring, TX 77388

    Expanding Location! Now Open and Hiring! CALL NOW...! NORTH HOUSTON OFFICE 281-528-8899 ask for Kurt

    Part-Time from $20.00/HOUR (12-25 hours per week)

    Full-Time from $27.00/HOUR (25+ hours per week)

    Daily, Weekly and Monthly Bonuses!

    Management Positions Available.

    No Experience Neccessary. Get paid while training!

    Top Gun Promotions promotes automotive service centers in the Houston area & nationwide. We are expanding and looking to fill various positions immediatly.
    We promote "top name" auto service centers in Spring, Woodlands, Tomball, Humble, Webster, Katy, and many more areas in the Houston vicinity and nationwide! Work close to home.

    Our business is so simple. "We give FREE auto service to the general public in order to bring customers into service centers for car service"

    $20-$27 PER HOUR!
    BONUSES PAID WEEKLY
    NO EXPERIENCE NECCESSARY
    15-40 HOURS PER WEEK
    FLEXIBLE HOURS
    PERFECT FOR STUDENTS
    Ideal for Military
    PAID TRAINING
    PAID TRAVEL
    GREAT EXPERIENCE

    Positions will fill fast! Call Top Gun Promotions TODAY to set up an interview ASAP 281-528-8899 (leave a short clear message if we are out of the office)

    North Houston Office:
    Top Gun Promotions
    19627 interstate 45 north suite #250
    Spring, TX 77388
    281-528-8899

  • Un
      21st of Jun, 2011
    0 Votes

    sure they list the phone number. But just try and call it...guess what they don't pick up and will tell you that you need to deal directly online with them. They have a ton of restrictions to returning the card and will still process the your card. DONT BUY FROM THEM

  • To
      30th of Jun, 2011
    0 Votes

    After a week still trying to get a refund. Check the BBB website Auto Care Super Saver has several complaints.

  • Ga
      6th of Jul, 2011
    0 Votes

    Company will be out of business shortly and company VP, Joe R. Gast will be indicted by the State of Texas on numerous counts including fraud, false accounting, and perjury from a prior investigation.

  • Th
      19th of Apr, 2012
    +1 Votes

    Awesome customer service! Defiantly not a scam! Very pleased with the service, OUTSTANDING to say the least.
    I got a great deal and SAVED TONSSSSS thanks Auto Care Super Saver for making my auto life easier, TELLING ALL MY FRIENDS AND FAMILY!!! what a few bad reviews, there are going to be a few snide comments, I have bought several every yr! so what a few bad apples on the ground when Your company is a growing tree! one of the last few companies who knows what they are doing run by amazing management (:

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