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Tomtop Group / re: tomtop order # ba17l12p1009-1qdmgk

1 Vacaville, CA, United States
Contact information:

To whom it may concern;

I ordered a drone for my son for Christmas. We opened it on December 25, he left town with his father and returned to my house January 6, 2018. This is the first time he used the drone. I called and spoke to Evelyn on 1/8/2018, I explained that the battery they sent with the drone, does not fit on the drone. I also explained the second battery will not hold a charge. The drone is defective. Evelyn said she would send me a PRE PAID shipping label, which she never did. I received an email from Emma, asking me to buy a battery from a store and they would reimburse me, unacceptable. I receive a 2nd email from Emma stating, unless I agree to the 4 point return policy, she will not provide me with a return address. Furthermore she tells me that I will have to pay to have the DEFECTIVE DRONE sent back, after I was already told by Evelyn on 1/8/18 that I would be receiving a PRE PAID label via email. I called today 1/12/18, several times. I finally got through to Evelyn. I told her that I never received the PRE PAID return label via email, that she said was being sent to me. She proceeded to upset me, arguing with me that I was not within the 14 day return policy. Evelyn basically lied to me. Now I am having to fight to receive a PRE PAID return label. I am unable to speak with a supervisor, and I am highly upset about this. I had considered an exchange, but I am not interested now. I want a full refund and I am requesting a PRE PAID shipping label, as I was promised, for a defective $120 drone. Please call me at your earliest convenience [protected]. Tracie Gonsolis

Jan 12, 2018

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