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Tomtop Groupbatteries received don't work

Review updated:

Hello,
We received all the items of the order an17d22q5841-5tw6zg (Original dji phantom 4 fpv rc quadcopter with 4k hd camera fly more combo with two extra) but we have a problem with the two extra batteries: they seems to be damaged - like they had been over-discharged - and now it's impossible to charge them, all the lights remain off.

We would like to have them replacement.
According to the company return policy, we contacted the company several time at two different email address ([protected]@tomtop.com and [protected]@tomtop.com), but we didn't received any answers.

We hope to be contacted from the company in order to resolve the issue.

Thanks,
Keen regards,

Sb and vm

Si
May 13, 2017
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