bad service
Email sent to Tommy Hilfiger:
:First of all, sorry my english.
I was in your store on Prime on february 12nd with my family and friends. One of my friend saw a wall with a lot of bags and 2 signs of:
50% off. My friend asked one of yours saleswoman which bags are on sale with 50% and she told him that all bags on that wall.
My friend got one bag and I got two more.
We both more stuffs and he gone first to the checkout (cashier) and I gone after him. When he realized that the priced was
not with the 50% he asked why, the cashier could not solve the problem and the manager was called. His explained that it was a mistake but gave him the discount.
When I got to the cashier to buy my purchase (just 1 or 2 minutes later) the same problem happened, but at this time the manager told me that could not
give me the discount. I told him all the history above and he told me the same.
I went to the Prime Guest Service and I talked to Marilyn S. Mercado (guest service manager) and she gave me reason and called
your manager (Tommy`s manager). She discussed with your manager and then explained to me what I could do. Actualy I will
do whatever need to solve this problem.
I went back to the store to get the name of the persons involved in this bad history and, for my surprise, your manager
did not allow me to got the casier`s name. So your manager is HUGUES LOUIS, your saleswomen who told my friend about all
bags on wall was on sale is ANA and the cashier`s name I do not know because your manager did not allow me in a very debauched and
arrogant way, actualy he is very rude to occupy such a posicion on such store.
So, I am really upset with your saleswomen for the information and much more with your "manager" for beeing debauched, arrogant and to not solved my issue. It was
not my mistake. I hope my discontent stop just with these 2 persons, not with all of you, Tommy Hilfiger.
Fernando Junior."
The complaint has been investigated and resolved to the customer’s satisfaction.
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Tommy Hilfiger headquartersStadhouderskade 6, Amsterdam, 1054, Netherlands
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