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The short:
Tried to raise the price after purchase had been made. Twice.
Failed to honor "Low Price Guarantee and Additional 5% Discount"
The long:
12/5/10:
Purchased item (Optoma EH1020 projector) from TodaysClassroom.com at the advertised price of $1057.00.
12/06/10:
They emailed me saying it would actually be $1099, if I wasn't a school. I provided the necessary info for being school, and they (Rick Griffith) said all was good, and I could receive the advertised $1057 price.
They emailed me later that day, once again trying to raise the price. Now to $1089. I told them I didn't care for the "Bait and Switch" tactics, and how I now wished to take advantage of their prominently advertised "Low Price Guarantee and Additional 5% Discount." Another website was selling the item for $1092.41, free shipping, in stock, non-sale, non-special. It meet all the requirement for their "Low Price Guarantee and Additional 5% Discount." The discounted price would be $1027.79.
Rick stated that: "we will certainly honor our guarantee" and to repurchase the item again on thier website, because they had already refunded the first purchase. I said okay, and made the purchase again.
12/9/10:
Over the next three days, I did not receive any communication, shipping info, or credit for the discounted price, despite repeated email requests.
When I finally heard back form Rick, he now said the "Low Price Guarantee and Additional 5% Discount" did not apply (which was 100% untrue), and refunded the purchase.
I told them it was unfortunate that they would not honor their advertised prices and low price guarantees, and would inform the BBB and other review websites.
Rick contacted me today and asked me to remove this complaint. I find it insulting that he would even ask.
Per your terms:
1. I emailed you a link to the lower price
2. It was a non-sale, non-special price
3. You stated "we will certainly honor our guarantee" (I still have the email to prove it)
Then... after many days, you contacted me and changed your mind - Citing the same convoluted excuse as you posted above. Unfortunately, you can't just add new rules when it suits you. You were blatantly dishonest, and you know it. I told you I'd inform the BBB and complaint boards, and you did nothing, so don't say you didn't have the chance to correct the situation.
Ben,
Your credit card has been refunded.
Our Low Price Guarantee on certain products are based on advertised prices that are established by some of our manufacturers, Optoma Technologies happens to be one of these manufacturers. The companies that are showing prices below $1299.00 for this product are in Violation of MAP pricing set by Optoma. (Minimum Advertised Prices - agreements between the dealers and the manufacturers. Therefore we cannot honor the Low Price Guarantee on this product.
Our low price guarantee states:
Our Low Price Guarantee
Explanation of our Low Price Guarantee and Additional 5% Discount is as follows:
Please email a link that to a web site that shows the same product advertised at a lower price and we will match the advertised non-special sale price and give you an additional 5% off the lower price.
Respectfully,
Rick Griffith
Today's Classroom LLC
From: Message Author (click here to email author) (has asked not to receive email)
Date: Tuesday, 21-Dec-10 08:48:01 CST