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Today's Better Health / withdrawal of money without authorization

CA, United States Review updated:
4.85
Contact information:
Phone: 1-888-569-2615
This company withdrew money from our account without authorization to do so. In doing so they overdrew our account.
I called the 888 number above and tried to explain to them what they had done. They acted as if they didn't care. I repeatedly told them to cancel whatever was on the account and return our money to the bank. The lady who I talked to said they couldn't do that because the money had already been taken from our account.
I again explained the above. I told them we never wanted their products or authorized any withdrawal from our account. She still continued arguing there was nothing they could do. I again told her to cancel the order or whatever they had there to take our money. She again refused to do so. I than asked to speak to supervisor. She refused to let me talk to a supervisor. She continued to tell me that there was nothing they could do. I again asked for a supervisor. She again denied me the right to talk to them. She then hung up on me. I immediately called back hoping to get another person. The same lady answered the phone. I requested to speak to a supervisor. She refused to let me talk to one. The lady then hung up on me again. I repeated the above several more times. Each time hoping to get a different person. Each time getting the same person. the last time I called she said she is the one who answers the phone every day all day and that I am wasting my time. I then called the Better Business Bureau of California. I reported this to them. The lady there said my address and phone number would be available to the company. She also stated that there had been 37 complaints on this company and 36 are unresolved.I thought about it and decided not to do so for the fear of repercussions later.
I again tried to call and reason with the lady and she again hung up on me. I wnet to our bank and filed some paper work with them. The bank tells me we may have to close our account and cancell any debit cards due to this company. I hope there is something our bank can do. HOW can a company like this be allowed to run a business like this. This is absolutely againist the law. What can be done?? There has to be some kind of contact information for this company. They can and shouldn't be allowed to continue doing this to inisent people.
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Ty
  24th of Sep, 2008
Agree Disagree 0 Votes
You weren't specific. Why would your bank want to close your account for one charge? Did the company offer exchanges? It seems to me you are slanting your comments without benefit of telling the whole story. I've hears A LOT worse.
Em
  9th of Oct, 2008
Agree Disagree 0 Votes
you stupid dick. The bank request to close it because they have ur card number. Ur identification. So beter close it than, waitng 4 another company to stole ur money n your debit or creditcard. To avoid that u should block ur account and request 4 new one. That ###in ###s who called me to buy there products dnt know how to undrstand the word NO!.
Ca
  9th of Oct, 2008
Agree Disagree 0 Votes
We have had the EXACT same problem with this company. They contacted my father, a 77 year old stroke victim, got his financial information from him, and to date have charged over $743.00 to his credit card account for pills that would be extremely hazardous to his health if he were to take them.
I get the same sneaky woman on the phone, who will not pass my call along to what I now know is ther non-existent customer service department. She has hung up on me 3 times, and laughed at me today. Very unprofessional, the worst of the worst. Don't know how they are allowed to operate like this.
Aj
  14th of Oct, 2008
Agree Disagree 0 Votes
I just called but I was ready for what was coming! We will call you and of course hang-up! I called back and informed them of their scam, my fedaral employee status and of their internet scam by hacking on decent people credit cards ACCOUNTS and I will be filling a FBI IC3 complaint (Internet crime complaint center because they hacked us $365. so do the math .
743+365=1108 just 2 people. IT NEEDS TO STOP!!!Cancelled the card like we did and go forward check the FBI internet crime center for more information.
An
  16th of Oct, 2008
Agree Disagree 0 Votes
This just happen to me, and when I called Better Health the nasty b--ch that answered the brushed me off as if I was nothing, she apparently has no morals becayse if she did she wouldn't be involved with a company that takes from hard working people. I'm pissed off because something needs to be done about this company.
Aj
  16th of Oct, 2008
Agree Disagree 0 Votes
Everyone scamed by these fools just FILLED a FBI IC3 COMPLAINT! (Internet crime complaint center) Report them I did!!! The More the BETTER HEALTH :) we will be!
Sc
  17th of Oct, 2008
Agree Disagree 0 Votes
Ive had the EXACT SAME PROBLEM AND THE SAME RESPONSE.. same lady im sure, no supervisor, and told they will call you back.. then hung up on.. i was scammed 365.92 ive been reading the comments to your complaint and wow they are all the same.. i want to shut these people down
Ca
  20th of Oct, 2008
Agree Disagree 0 Votes
Good idea Aj. I"m going to file one today, and hopefully everyone else who has had the same experience with these low-lifes will do the same thing. I am also complaining to the BBB and the Att. General's Office of California. The more of a fuss we make, the more notice we might draw to these scammers.
As
  22nd of Oct, 2008
Agree Disagree 0 Votes
The exact same thing happened to me... Except for it was for $$ 185.95, I called the company and the same lady answered the phone and told me that she was going to have to take my phone number and have someone call me back.. i looked this company up on BBB and got the owners name ... when i called and spoke with her, i asked for the gentelmans's name and she immediatly asked how I got that name... So the bank had me fill out a bunch of stuff to stop payment and i closed my bank account. So, Last week i became a member of thie pre-paid legal program, it only costs me 25 bucks a month ... anyways i contacted the lawyer with them and they said that they will investigate and get me my money bacK ASAP... They are working fast on it... I recommend them to help all of you too ... My goal is to get these low lifes to stop doing this to people...
Ashlee
Be
  23rd of Oct, 2008
Agree Disagree 0 Votes
Today i checkd my bank acct and had been debited for 371.86, i called the 888# and same girl answered she was very rude just like everyone stated, but i decided to leave a message for a call back with in about a min after hanging up i got a call back from a customer service supervisor he verified my acct information and who it was that had authorized the transaction and said that he was refunding my acct right away and i should have my money within 48 hrs. I guess now i just have to wait and see if i get my money back
Ca
  23rd of Oct, 2008
Agree Disagree 0 Votes
Please let us know if you do get your refund, you'd certainly be in the minority of victims if you did. Maybe enough people are complaining now so that these morally corrupt people are finally starting to feel the pressure. But we shouldn't let up, no one should be allowed to get away with what they've been pulling.
Jo
  27th of Oct, 2008
Agree Disagree 0 Votes
This is a scam not all the victims have authorized the cards. Instead of trying the company contact your financial institution to file a fraud or dispute claim.
Jo
  27th of Oct, 2008
Agree Disagree 0 Votes
I just got scammed with this today. Did anyone have any luck with getting their money back?
Mt
  29th of Oct, 2008
Agree Disagree 0 Votes
i just be a victim of $ 185.95 from this bulshit company, i never authorized them, and i never order anything with them please tell me what ia suppose to do ? first of all i close my account . and then let me know what should be the next move, c'se we are not suppose to let them get away with that, we have to get the news involved on this ... to bring them down to justice
Ca
  29th of Oct, 2008
Agree Disagree 0 Votes
Everyone should file a complaint with the Better Business Bureau, and send a letter to the California Attorney General's office, letting them know what this company is doing. Hopefully, if enough complaints are received, someone will take action to help shut these crooks down.

Have your credit card company put those charges into dispute and investigate them. Send your credit card company a copy of this website page, and the negative rating from the better business bureau website page, to prove to them that this is a shady company with bad business practices. Hopefully your bank will remove those charges, I'm happy to report that our bank did! Let's hear it for the good guys!!
Sh
  12th of Nov, 2008
Agree Disagree 0 Votes
Wow it's amazing what people will get away with. These people are total crooks. They are scaming people and they are just getting away with it. According to this companies resonse these poeple are lieing cheating ###!!!

We also never ordered anything from their company and somehow they are getting out info! The called us and then an hour later they had charged $371 to our account. My bank is now investigating and now I am calling to the news as well. These poeple need to be stopped!!!
Sh
  12th of Nov, 2008
Agree Disagree 0 Votes
DOCTORED PHONE CALLS!!!

Everyone should be informed that these people are doctoring phone calls!!! I received a phone call last night, they told my husband that he would be recieving a refund, asked him a bunch of questions almost like a servey, making sure he was answer yes to something, and then made it look like he was agreeing to by something, and of course I could not hear the tapes yet. I was standing right there when the call happened he told the guys we didn't want the product and that we wanted a refund!

Now they are saying that the sale was a legitimate sale! When the guys even told me at first that the phone call was regarding a refund. People need to watch out who they talk to on the phone because people can scam you so fast you can't even see it coming!!!
Zi
  13th of Nov, 2008
Agree Disagree 0 Votes
be more careful when they call you asking you that they have recorded the conversation if you want to listen to it, say simply NOOOOOOOOOOOOOOOOOOO, c'se if you said yes they might take that "yes "
and assimilated with something regarding the order, cause computers records voices and can changed anytime, we have to stand against these imposteures. they are really determined to steal people hard working money . file a complaint to the fbi ic3, together we will prevail,
Ba
  13th of Nov, 2008
Agree Disagree 0 Votes
I checked this company out because I couldn't believe that a company would just rip people off.

I discovered that they sell nutritional supplements and their best sellers are male enhancement products.

I know that such products are sold usually with a no return/no refund policy.

I noticed that there are more women on the board than men which leads me to suspect that the majority of the complainers are short-dicked husbands/boyfriends caught by their wives/girlfriends who demand they send those pills back and get their money back, regardless of what they may have agreed to in the sales call.
Sh
  13th of Nov, 2008
Agree Disagree 0 Votes
You people are not fooling anyone, you are speaking just as vile as the idiots that work for the company, you probably work for them. Those of us who have complained have been real victims of a huge internet scam and you are probably one of them.

Your comment means nothing to those of us that have really been victimized and your rude insults won't change the fact that these people and probably you too, are a bunch of lieing ###!!!

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