Today's Better Health / withdrawal of money without authorization
This company withdrew money from our account without authorization to do so. In doing so they overdrew our account.
I called the 888 number above and tried to explain to them what they had done. They acted as if they didn't care. I repeatedly told them to cancel whatever was on the account and return our money to the bank. The lady who I talked to said they couldn't do that because the money had already been taken from our account.
I again explained the above. I told them we never wanted their products or authorized any withdrawal from our account. She still continued arguing there was nothing they could do. I again told her to cancel the order or whatever they had there to take our money. She again refused to do so. I than asked to speak to supervisor. She refused to let me talk to a supervisor. She continued to tell me that there was nothing they could do. I again asked for a supervisor. She again denied me the right to talk to them. She then hung up on me. I immediately called back hoping to get another person. The same lady answered the phone. I requested to speak to a supervisor. She refused to let me talk to one. The lady then hung up on me again. I repeated the above several more times. Each time hoping to get a different person. Each time getting the same person. the last time I called she said she is the one who answers the phone every day all day and that I am wasting my time. I then called the Better Business Bureau of California. I reported this to them. The lady there said my address and phone number would be available to the company. She also stated that there had been 37 complaints on this company and 36 are unresolved.I thought about it and decided not to do so for the fear of repercussions later.
I again tried to call and reason with the lady and she again hung up on me. I wnet to our bank and filed some paper work with them. The bank tells me we may have to close our account and cancell any debit cards due to this company. I hope there is something our bank can do. HOW can a company like this be allowed to run a business like this. This is absolutely againist the law. What can be done?? There has to be some kind of contact information for this company. They can and shouldn't be allowed to continue doing this to inisent people.
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