Today's Better Health / duplicate order
My husband called regarding a TV advertisement for a free sample of a product. The free sample never arrived, but a salesman called and talked him into a reduced rate for a better product. The following night, another salesman called. My husband assumed it was a follow-up call from the previous night's call. A shipment of one bottle of the product arrived at the cost of $58.95. I looked for a cancellation policy or phone number to make sure there were no other obligations. There was a phone number, but only a voice mail with the promise of a call back at their earliest convenience. Several days later another shipment of three bottles arrived at a cost of $188.92...each of which were charged to our credit call. Once again, I called the 888 number on several occasions but never received a return call.
I searched the internet and found a place to forward complaints to the company. That is when things took on a change. I was promptly emailed back and told the incident would be investigated. In two days time, the President of the company called me personally with his findings from the taped recordings of the calls from the salesmen. He resolved the issue by me sending back the product and arranged for the shipment to be credited on my charge card.
I started this as a complaint but what it actually was is a lack of proper communication. By handling it respectfully and curteously between each other, we were able to resolve the issue with both parties being satisfied. I'm sure ther are many valid complaints, but I also believe that many of them can be resolved through good communication skills.
Thank you Dave K. at Today's Better Health for help.
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