tnetix jail calls / rate increase
i started an account with tnetix on 3/11/09 and was told that each call i accepted would cost $2.25 plus tax and that there was not a per minute fee. i agreed to these terms. i opened my account with $30.00 which lasted until 3/16/09.i then placed another $30.00 on my account and received 3 calls. i called to check my balance it was $2.08.i then wanted to speak to a rep.(amanda 89011 who was quite rude and did not seem to know what she was talking about) and was told that there was a slight rate increase to $6.95 per call ($2.25 to $6.95 per call is much more than a slight increase).i then asked amanda why the increase and why i was not notified and how i could file a complaint, she replied by saying "oh you want to make a complaint"she did not want to release her name or employee number.i want these issues resolved!!! but how is this going to be resolved when you have none of my info!!!????????