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I ordered a violin on Thursday, August 16th and it arrived on Tuesday, August 21st with the strings cut and the headrest broken, and overall just poor condition I am very disappointed because I have been waiting a long time for a violin and your website claims to be the best. the costs it will take to repair the violin will amount to more than its cost. i would like a refund so i can buy this item on a better website or a new violin in good condition. thank you

  • Customer Care's Response, Aug 23, 2018

    Hi joymoshe,may i know your order number please ? Or please send email to [protected] directly, we will definitely solve for you and give you an satisfying solution. We are so sorry for such inconveniences caused to you .

Aug 21, 2018

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