Tmart.com
reviews and complaints

After being sent a defective Drone and then being asked to repair it myself I asked for a refund and they sent me a shipping label, but will not give me a full refund. I have written several times and they come up with a different lame reason why they will not give all my money back. They have terrible customer service and do not have a full understanding of English, not to mention the lies. DO NOT BUY FROM TMART !

Bonjour,
J'ai commandé le 27.03.2017 a95x amlogic s905x quad-core. J'ai été débité sur mon compte bancaire de 27, 74 €. Je n'ai pas eu de confirmation par email et je n'ai pas d'information depuis. 28/03/2017
Le débit de mon compte bancaire : achat tmart.C 27 27/03 -27, 74 € immédiat x0638.
Pouvez vous vérifier et m'envoyer ce matériel.
Merci

I bought a clock from Tmart and did no receive it. I tried to reach Tmart myself but they never bothered to reply. Then I found some reviews and to be honest I was terrified! Since I wasn't able to do anything myself I decided to ask PayPal for help and opened a dispute.
Several weeks passed and still no result, PayPal is trying to help me, but they were ignored by Tmart. There is something wrong about this company. They literally stole from me and now they try to hide. I would not recommend this site to anyone and I hope that they'll be out of business in the near future.

Where is my order? It was supposed to be here till Christmas! These scam artists tricked me when they said I'll get it before Christmas. I will never buy anything from Tmart again and I will tell everyone I know about my terrible experience with them. My order is still missing and every time I contact Tmart customer service they say that my order was shipped. I want to know where it is and I want to get a tracking number! Please do not make the same mistake and avoid this site!

I purchased something from this terrible website and had to return because my order arrived damaged. Tmart support seemed nice and friendly and agreed to refund me. That was way too good to be true. I paid for the return shipping (they said they don't give return labels) and shipped the item back and it cost me a fortune!
About two weeks later when they received the item back they contacted me and said that they were not able to refund me. No explanation no nothing! That was the last thing I heard from them. What a terrible scam! I want my money back!

Sir I sent you the sum of 10.22 Euro to send me the electric wood curving tool. I have not received it yet. Please, can you check if it was posted. here you have a copy of the transaction.
Thank you
Carmel Farrugi

Merchant
TMART LIMITED
[protected]@gmail.com
+86 [protected] Instructions to merchant
You haven't entered any instructions.
Shipping address - confirmed
Caarmel Farrugia
22 Triq il-Madonna ta' Fatima
Nadur
Gozo, Malta, GOZO
356
Malta
Shipping details
The seller hasn’t provided any shipping details yet.
Description Unit price Qty Amount

€10.22 EUR 1 €10.22 EUR
Subtotal €10.22 EUR
Total €10.22 EUR
Payment €10.22 EUR
Charge will appear on your credit card statement as "PAYPAL *TMARTLIMITE"
Payment sent to [protected]@gmail.com

Issues with this transaction?
You have 180 days from the date of the transaction to open a dispute in the Resolution Center.

I have ordered from Tmart website and it took forever to receive my order. When it finally arrived I was shocked that my item arrived completely damaged. Tmart customer service did absolutely nothing to help me. They said that it was not their fault and said that I need to contact the shipping company.
They refused to accept any responsibility. In my opinion it was only their fault. Item was packaged very poorly. Never again!

I have received the wrong order and when I contacted Tmart customer service they asked me to provide pictures. I gave they what they asked and they claimed that they were not able to open them!
Are you kidding me?
Sent another one and they said that my pictures would not open so literally they did not believe me and refused to refund my money! These guys are completely ridiculous if they can't even open a simple jpg image!

Ordered a battery from www.tmart.com and it arrived damaged. I contacted customer service and asked for a refund and the person I spoke to did not believe me! I was called a liar and they refused to give me a refund. I told them that I can provide pictures that there was a visible damage and that I can prove that I was telling the truth, but they said that they don't need any pictures.
The worst customer service ever! They never game a chance to prove anything! Never again!

On april 22 2016, i purchased a wltoys power star 1 r.C. Helicopter from tmart. It arrived on april 29 2016 and it was a defective product. I charged the battery for the heli, and put 4 aa batteries in the transmitter. Then i realized that the rudder and the aileron channels didn't work on the transmitter. That's channels 1 and 4. I contacted the company through email and talked to "cimier". He gave me the run around. I still have the defective product and no resolution. I'm out $96.48

I ordered some cheap products from Tmart in the past. Then I noticed that my card was charged several times without my permission. I immediately contacted customer service and explained what happened. The rep I spoke to was absolutely unprofessional and kept telling me it was impossible that someone stole my card details. Then I contacted my credit card company and they helped me. Do not buy anything from this scam site. I'm very disappointed with this company!

I ordered some things from Tmart in the past and items I received were great! But my next order never arrived, customer service never helped, so I decided to delete my account. But they blocked me and I could not even log into my account for weeks! When I finally contacted someone from the company they said I was a liar and told me to prove my account was blocked. How on Earth I can prove that? What a ridiculous joke! Now they refuse to let me delete my account. Save your precious time! These people should be ashamed of themselves!

I ordered a guitar from Tmart in early January. Their tracking system stated it was shipped. One week later I decided to contact their customer service and ask about the status of my order. Their replied nothing, so I decided to ask a refund. Several days later I received a message stating my order was cancelled, but I received no money yet. Their policy states you will get one within 24 hours. Later I got another email and was asked to provide pictures of my credit card. Obviously a scam! They took money from my card and had difficulties in putting it back? What a joke. I think this company is just another huge scam. I hope I'll get my money back.

In early January I made two orders. Tmart charged my credit card and I received an email stating that my order was accepted and got a tracking number. Later I received another message from Tmart saying that they needed a copy of my credit card and passport. What a joke! I would never provide anyone with a copy of my credit card and passport. After I refused providing them those documents, they cancelled both of my orders! I demanded a refund, but they never replied. So now I am having my bank trace the bank that they used to process my credit card. Since they are a company they will have to send an attorney to court, otherwise I will get a judgment, then I can go about causing them financial difficulties! These thieves will pay for stealing my money!

The items were ordered on September 16, 2015. I received confirmation that my order was received and that the items would be shipped in 1-2 business days. My credit card was charged but as of October 19, 2015 I have not received my package or any other communication from TMart.com

I ordered a remote control boat and a 11.1volt 2200mah battery on 09/25/2015, paid for rush delivery. Did'nt get it till 2 weeks, so much for rush delivery i paid for. The remote controlled boat lasted one day and burnt up. The battery i ordered never came so i am out $24.50. After complaining for a week tmart sends me another battery. (Not the battery i ordered) instead they send me a $12.00 battery, i complained now they calling me a liar even after i sent pics of the battery still in their package. These people need to be shut down! All i want is what i paid for, my boat is under warranty all i need is the 20$ part that burnt up to fix my boat. The customer service chat does not work, never has! The phone number does not work, never has! The email for customer service is a joke. They do not respond... Pls help me!

This month September 2015 I have purchased few electronics for 200$. Its been a week there is no response from the company. They have deducted balance from my account and when I drop them a mail to ask the same there would be no response from them. Even I haven't received any conformation mail for my bookings.

The mails send by them

Today on 10th September I have received a mail stating your payment have not received

bought one of those mini power supplies for recharging my phone, the device is thin and compact it is a nice piece of eqpt but no manual on how to use it. I can figure out how to use it but there are 4 little led lights on the front where you turn it on and only 3 come on, so I charged for about a day and still 3 lights, why 4 if only 3 are used, no manual called support 3 diff times and people cant seem to speak english well enough to understand. someone sent me a picture of the item with the slots labeled but still no users manual. they only say sorry for the inconvenience as though reading from a script. I dont know if the device is working well or not?

I have gone on there live help line on several occasions and they refuse to help, tell me it's my problem and they will not give me contact information for a manager. Below is my last conversation which outlines all my issues. Pictures are of defective items which they keep claiming I never sent even though I attach them on every conversation. These chats go for hours until inevitably my battery dies on my iPad. They do it on purpose.
To whom it may concern:
I have been an extremely loyal customer since May. I have purchased almost
$3, 000 in merchandise. I am writing because I am extremely disappointed in your
customer service. I have received several items defective or not at all.
Whenever I reach out to your live chat they do the standard ask for order
number, defective item number, give an apology, and ask for pictures. I have
complied several times and to date received nothing. The other day I asked for
the contact of the head of customer service they refused to give it to me.
I too work in customer service and as a manager if any of my employees
treated a customer the way I have been treated they would be on disciplinary
steps. Please believe me when I tell while I like your site I will stop using
it in a minute if this email does not yield results.
Here is what I want:
1.status on order haven't received anything on till date. 1411016XNGCB ORDERED
11/1 $309.40
2. Status on order haven't received anything on till date. 141120RCPEAP ordered
11/20 $344.28
3. Item I never received told replacement would be sent order number
140518G8H45R no item number because it was no longer on your site, yellow black
Revo I paid $21.67
4. On order 1411016XNGCB I ONLY received the following items, [protected],
[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected],
J03253 & [protected]. What is the status of the rest?

These are the items I received broken from order 140906BETJ7H I sent pictures
and never heard back:
1. Quantity of 2 of F225 Unisex Retro
Style-Frameless-Colored-Film-Metal-Sunglasses-Ice-Blue-Lens
2. Quantity of 1 of F225
Unisex-Retro-Style-Frameless-Colored-Film-Metal-Sunglasses-Quicksilvery-Red
These cost me $5.65 each.
If you no longer carry them then I would like a refund.

I am reattaching the pictures on the defective items. I want confirmation on
receipt of this letter, receipt of the pictures and a detailed break- down on
how these issues will be resolved. Your cooperation and assistance will be
appreciated. If I need to escalate this to the next level then please advise on
who and how.

Thank you
Delmalynn Reinke
1811 Grand Isle Drive, Brandon, FL 33511

I just recently started dropshipping business on ebay, and was stupid enough to choose tmart as my dropship supplier. It was a horrible experience, not only that it cost me time and money, but ruined my seller reputation as well.
I have 6 dropshipping orders from tmart in total. 3 of them have been marked as "shipped", but my customers never receive anything after more than 30 days passed, so I have to refund them, it's my ebay selling policy.
2 of my orders are still in "waiting" order status after more than 3 weeks of completed payment, 1 is still "waiting" after about one week. Every time I try to contact them, their answer is nothing more than something like "we will ship your order as soon as possible", "we still processing your order, please wait patiently", "we will ship your orders tomorrow" and after several emails, they finally said that these items are DISCONTINUED, offer me a refund or choose another items. I choose a refund, of course, and I haven't heard anything from them nor get the refund. Also those items they said as "discontinued" are still appear on their website, waiting for another victims.
Out of curiosity, I search their domain name and found that their identity was protected! No address, no telephone numbers, nothing at all! They claimed to have warehouse in China, UK, USA, Hongkong, etc. I say it's a bulls*it. One of my customers in US did not receive anything after 30 days even I was ordered from their so called "US warehouse" with higher price than their "International warehouse" which they claimed to be delivered within 2-7 days.
So if you are dropshippers, or individual customers, STAY AWAY from Tmart!