You need to have your bank take care of it...TLG was charging me as well and I did all the phone calling, had promises made to me, to no avail, and I went the next day to my bank, signed a form, and they even refunded me my money to my account, and THEY are pursuing TLG federally. Now granted, they probably will get nowhere, but you won't as well.
I praise my bank for stepping up for me. I did copy this link and they actually looked it up while I was there, etc. They were amazed as I was. So if I was any of you (and I was), forget about talking with TLG...they will promise you everything...it's what they do!!!...that's how they keep going.
Go to your bank with this link, and if they value you, they should step up as mine did.
International Bank of Commerce gets kudos from me!! IBOC on Nasdaq.
Mahalo...George in TEXAS